Mountain Shadows Resort Scottsdale

We loved our stay at the beautiful Mountain Shadows! The room was gorgeous with nice amenities, a great view of Camelback Mountain and spacious accommodations. The golf course and pro shop were fantastic! Every single person on staff we encountered was friendly, accommodating and knowledgeable. The pool and pool bar were so clean and inviting. All of the food we had (room service, pool service and Rusty’s) was so good! Highly recommend this property. Looking forward to staying here again in the future!

I did deal with an issue at the resort where something was lost and I was unable to locate it and their team was amazing especially Marco Fowler and Don Morgan in Hearth 61 ya team ! This was all over the phone and they were spectacular. I’ve never been there in my life and they were an amazing help.

Room was large and comfortable. The staff was incredibly friendly and helpful. And the food both in the restaurant and for room service was excellent. We had a handicap accessible room. There are some issues with the handicap accessible features that need changing and upgrading and I advised hotel about that.

Hearth 61 provided an amazing experience for my family on two occasions. They created a unique family and friends brunch experience to help us celebrate our son's engagement. More recently, we had an elegant birthday celebration dinner. Both celebrations included attention to detail from the staff, fantastic food and desserts. The service was top notch. I highly recommend a visit to Hearth 61!

The front desk staff at Mountain Shadows Ranch was generally professional, friendly, and communicative. However, during checkout, one incident left me disappointed. While I was discussing charges on my bill, a gentleman approached and requested bottled water. The staff member helping me immediately left to assist him, which felt inconsiderate. The property itself is beautiful, well-kept, and very clean, even with frequent events and weddings. My room was spacious and overlooked the pool, and the hallways and elevators were fresh and well-maintained. However, there were a few issues: the in-room Keurig machine didn’t work and was dirty, though it was replaced within an hour. Additionally, while we received a number to text for requests, it took about an hour for a response when I asked for towels. We ordered room service on the first night, but the quality was disappointing. My daughter’s stuffed pasta was mostly onions, and my flatbread pizza was burnt. The next morning, I raised my concerns, and Marissa at the front desk was very understanding, offering a credit toward another meal. Noise was another issue. Guests were loud in the pool area by 8 a.m., which made it hard to sleep in. Additionally, as a VIP guest, I had drink coupons, but they were not honored, and I was charged instead. Overall, while the staff was courteous and the property lovely, the noise, service delays, and some inconsistencies made the experience average.