Four Seasons Hotel George V Paris

We booked a weekend in Paris in October to celebrate my husband's 60th birthday. The first night was booked at the Cheval Blanc, a brand-new hotel with fantastic customer service. We booked the night of Saturday 19th at the Four Seasons Hotel (FS). It was the most special night, booked in the most expensive hotel in Paris, with a rate close to 3000 euros for one night. I want to share the nightmare at the Four Seasons, in case it might be useful to other travelers. Over the years we have stayed in FS hotels in Bali, Boston, Taormina, Maldives, Budapest, Dubai, Seychelles, and more recently in Bangkok, Vietnam, with bookings for a future stay in Kuala Lumpur, Langkawi, and Mallorca. We have also been fortunate enough to be regular clients of luxury accommodations such as Aman (12), Mandarin Oriental, Belmond, Royal Mansour, SixSenses, Waldorf Astoria, LHW, etc. We know the price of these hotels, but also as clients, we know what we should expect and receive in hotels of this type. We booked the FS Paris with American Express Platinum, which entitles us to several additional benefits such as the possibility of a room upgrade, early check-in if possible, etc. In my booking, I requested a quiet room with no traffic noise. A few days before my arrival, Amex Platinum informed me that the hotel was undergoing renovation in some areas, but that it would not affect our stay as it was a Saturday. Rarely can you get worse service in so few hours. We checked in at about 16.15pm on Saturday 19 October. No need to check in early. Our first surprise was when the receptionist offered us a paid upgrade to a suite. With Amex, we are entitled to an upgrade if the hotel has availability. In the case of the FS Paris, according to their website, their room availability in superior categories was very wide on that Saturday. This upgrade is a Fine Hotels and Resorts perk that has always been given to us by the hotels without us having to 'pay for it'. When I refused, we were told that our room had already been upgraded. I don't think this was the case, because the room we were given, 601, was small, old, unrenovated and very, very noisy. It overlooked a busy avenue and it was as if we had the window open in the middle of a traffic jam, with cars honking and people shouting. We realized that it was impossible to sleep and rest in that room. My husband went to the reception to ask for a change to a quiet room where he could rest. Second surprise. With little kindness, they told us to leave our things in the room because the new room they were giving us would not be ready until after we returned from dinner (our dinner reservation with the hotel in Lafayette was for dinner at 10 pm). So at 5pm, we are told that we will not have access to our new room until 11.30 pm - midnight when we return from dinner. I find it hard to believe that the hotel does not have room service and housekeeping on call throughout the day in case something goes wrong. Or perhaps they have reduced staff to cut costs. After much insistence, we were told that the room would be ready around seven in the evening and that the new room would be one of the renovated ones. In other words, they had renovated quiet rooms and had given us one of the old and noisy ones. Unbelievable. As we couldn't rest in the room and didn't want to sit in the bar, we went for a walk. As usual in Paris, it started to rain heavily and we had to return to the hotel around 6.30 - 6.45 pm, soaking wet. The room was not ready and we were told to wait in the bar. When we got to the bar the bar manager asked us how our day and experience at the Four Seasons had been and we told him it had been terrible. We explained that it was 7 pm and we were still waiting for our room. He immediately found us a table and did everything he could to make our wait as pleasant as possible and we were treated to a truffle cake. The bar manager treated us very well, in contrast to the poor service at the hotel reception. At around 8.15 pm we were finally given our room, renovated and soundproofed. Four hours after arriving at the hotel we were given our room. A disaster for a hotel that costs 3000 euros a night and has the prestige of the Four Seasons. A small surprise was that the bed was 180 cm, a bit small for two adults, whereas in luxury hotels the beds are 200 cm. The rooms have been refurbished to retain the old style of the hotel. Breakfast the next day was wonderful and very well attended. On checking out we were given a brief apology and told that there were no outstanding charges ( the room had already been paid for by Amex and we even had an unused €100 credit at the hotel) and that they would send the bill to my email. They did not. Another surprise. A few days later we received a charge on my card from the hotel. I had to contact the hotel three times to ask for my bill and proof of the charge. The charge was about €60 fees. It was truly an appalling experience of poor customer service. An experience where at 5pm you are told, to sit and wait, we will have your room at noon. Customer service does not seem to be the main objective of the Four Seasons Paris, or at least of its Reception. The front desk is the first contact of the customer with the hotel, the first image the hotel conveys. If the reception desk is not working, the whole customer experience deteriorates enormously. If you travel to Paris, there are wonderful hotels with incredible service (Cheval Blanc, Rosewood, La Reserve, Bristol). This is not the case with the Four Seasons Paris, even though it is one of the most expensive. That is why this hotel never is listed among the best hotels in the world in Paris. An experience not to be repeated

recently had the pleasure of staying at this hotel in France, and it exceeded all expectations! ⁠ ⁠Elegant rooms with stunning Eiffel Tower views, ⁠ ⁠Impeccable service from friendly staff,Delicious breakfast buffet with French pastries.. Are you planning an unforgettable trip to France? Look no further! I highly recommend Charles for your tour guide +1(918)650-4850…they got all the luxury cars you can imagine

One of the best luxury hotels we have ever stayed at. The attention to detail is flawless. From our initial arrival and warm welcome, to the suite, dinner and breakfast, the service was peerless. The luxury is almost taken for granted, but it is the consistent attention to detail and excellent level of guest service that really stands out. It's a testament to the hotels management and staff training that this can be maintained throughout the entire relaxing stay. We loved our break here and look forward to a return stay next time we are in Paris.

This place understands that true luxury lies in the details. From the perfectly pressed sheets to the intuitive room controls, everything was designed for comfort and convenience. The concierge team went above and beyond with their recommendations, and the bar staff remembered our preferences after just one visit. It

This hotel is in the middle of the city but still quiet and peaceful. Everything is walking distance from shopping places, restaurant, great Parisian attractions. The staff is amazing and attentive with fantastic service and attention for details. Thank you.