InterContinental Paris Le Grand

I received status to IHG through my airline status. We were going to Paris for 2 nights on our way to Mauritius and decided to stay at the Intercontinental. We were first-time Intercontinental guests. I booked an opera-view room with a balcony, indicating we would arrive around 12 PM. We arrived at the hotel, but the room was not ready. Check-in is at 3 PM, so courtyard Café. Really good. I went to the check-in counter at 3 p.m. and was told the room was not ready but would be within 30 minutes. By 3:45 p.m., we still did not have a room. The excuse was that these were the most requested rooms. I didn't quite understand that explanation. By 4:00 p.m., I asked to be downgraded to any room as we were tired and had opera tickets that night. We were given an opera-facing room with no balcony ( which didn't bother us ). I don't understand why they couldn't have offered that earlier. I was given a EUR 60 credit per night. This experience is why I did not rate the hotel five stars. All other services, staff, and breakfast were really great, and we certainly loved our stay. I just wish the arrival had been smoother.

As a frequent traveler for both business and leisure, with Platinum and Gold memberships across multiple hotel brands—including Platinum status with IHG—I hold high expectations for service at InterContinental properties. Unfortunately, my recent stay at this hotel fell far below those standards, marked by several serious issues and a shocking lack of professionalism for a hotel of this caliber. The problems began with malfunctioning lights and air conditioning in my room. When we requested a wheelchair, the hotel informed us that none were available for guests. Instead, we were told to rent one for seven days at 19 euros . When we explained that we only needed it for single day, the staff just responded there was nothing they could do. Having recently stayed at another InterContinental in Asia where this was never an issue, I found it incredibly disappointing that such a basic amenity was unavailable. The situation escalated when I discovered my notebook had been stolen from my room. Reporting the theft to the lobby manager, Uing Xin, was an infuriating experience. I explained that it was my work notebook and that my company required a report from either the hotel or the authorities. However, Uingxi showed no empathy and seemed more focused on avoiding liability for the hotel. She insisted that I provide proof the notebook was stolen on the property and dismissed me with vague promises to “get back to me.” It was only after I filed a police report on my own that the matter was finally taken more seriously. In stark contrast, the housekeeping staff demonstrated genuine compassion and a willingness to assist, though it was clearly beyond their role. After multiple attempts and a 50-minute wait at the front desk, I was finally connected with the security manager. He was the only person who took the time—15 minutes—to understand the situation. He was proactive, helpful with reporting, and had no hesitation involving the police. This stood in stark contrast to the rest of the management and front desk staff, who failed to provide solutions, refused to share management contact details, and made the entire process unnecessarily difficult. The implication that I needed to “prove” the theft occurred in the hotel was both insulting and unprofessional. Being dismissed by the lobby manager when I initially sought help for security or police involvement added significantly to my frustration. This experience was far below the standards expected of a five-star hotel. Exceptional service goes beyond offering free upgrades or reward points—it is about ensuring the comfort, safety, and satisfaction of your guests. I strongly urge the management to address these failures promptly to prevent similar incidents in the future.

This hotel is already my go to hotel in all of visits to Paris , the stuff the hotel the rooms the services and the warm welcome everything about the hotel is just perfect , I would like to specially greet the staff and the reception staff specially miss cathreeno and the most special thanks to Mr Burak , he has been nothing but AMAZING , he made everything smoother than it already is ,I know the amount of effort you have put into your work and I want to make sure you know how much I appreciate you. he made me birthday trip way more better and thank you for making this hotel stunning more than it already is .

My daughter and I stayed at here on Thanksgiving night. The hotel is gorgeous and luxurious!! I booked our cozy queen room with points. It was very comfortable and beautifully decorated. We had a balcony that overlooked Boulevard des Capucines. Our bathroom had robes, slippers, and wash cloths! We stayed at four different hotels on this trip, and the Le Grand was the only hotel to offer wash cloths. Katherine, who completed the pre-check-in process with me, was very friendly and is an asset to the hotel. I had been practicing my French prior to our trip and began my interaction speaking French to her. She even complimented me on it. The hotel happily stored our bags for the day until check-in time. When we arrived back at the hotel for check-in, our bags had been placed in our room. In the evening, welcome amenities were delivered to our room. They were a complete surprise and a very nice touch. The hotel is well located and an easy walk to the Louvre. The bed was extremely comfortable, and I had the best night of sleep of our 7-night trip. I would love to return here someday. Well done, InterContinental Paris - Le Grand! Merci beaucoup!!

I stayed at this hotel for a week at the end of November. I spent Thanksgiving in Paris this year. Loved the architecture and the location. The hotel had everything I needed. Every staff person came in contact was fantastic and helpful Will definitely stay here again and enjoy!