InterContinental Paris Le Grand

we stayed her during a work conference. you ar paying for location--which is great for sightseeing and shopping Very close to the opera house and gallaries lafayette). the rooms are standard-size for europe. clean and well-maintained. i wish the bathrooms had a double sink. at such a high price point. the breakfasts were excellent but they were organized by the conference--we did not dine at the hotel restaurant

Wonderful service. Wonderful club floor. Just overall we loved! It was close by to so many things or an easy metro or Uber ride away. They upgraded us upon arrival which was so sweet of them even though I did not ask and what a treat! Honestly just be kind to everyone and they are so helpful to you on your trip. I highly recommend.

I have been going to Le Grand for so many years and it’s my home in Paris. Being an ihg ambassador, I was always taken good care of in the past. Unfortunately not this time. The king premium room didn’t offer that much more than the classic rooms. Slightly bigger and a sofa and that’s it. Personally I don’t like the separated toilet with the bathroom. But that’s not the big issue. The main problem this time was more of service level. - the complimentary water and welcome fruits came after I returned from dinner, meaning on arrival, I had to call them up in order to get water. - The blanket had some vomitus like smell. Had to ask them to change the linen. - First day at breakfast, there was a lack of service. Being there for 20 mins still no waiter getting us coffee. We stopped the receptionist who happened to pass by and asked her to send someone. A waiter was right behind her, said he would come back to us right away, and he never did. We ended up asking another waiter 10 mins later to finally get assistance. The attitude was cold and not friendly. - Weird but loud ? machinery / pipes noises during 6-7am every morning. Never able to figure out where it came from, except for certain it’s at our room and not like upstairs being noisy. Disrupted sleep badly. - On the second day, no water. Called concierge and no one picked up for 10 mins in the afternoon. We gave up and went out. - When returned at night, still no sign of water. Called and asked for one. Waited for 20 mins and still no one came. Called again, and the person who picked up just said ‘you have to pay 10 euro’. I tried to clarify as it has never happened before at this hotel for me. And he just repeated the same sentence. Ok fine, we just used the very small water boiler in the room. I still give it a 3-star this time because: - location is still perfect - check-in and out were quick with professional yet friendly staff - On the second day, there was 1 waiter (sorry forgot his name, tall and slim, in his 50s I guess?) who was very warm and helpful. He tried to speak Cantonese with us and made sure we had a good time. He sure made us feel welcomed. This experience makes me doubt if I should renew the ambassador membership.

We were only here for 24 hours, but it was magical. Hotel oozes class and charm. The staff was exceptional (shout out to the front desk who made our check-in process smooth, efficient and professional). Room was stunning with a very comfortable bed and nice amenities. As an Ambassador I received an upgrade, which was appreciated. Additionally they comp'd breakfast which was without a doubt one of the best breakfast spreads I've ever had at any hotel ever (it's Paris after all). Location is great for high end shopping and strolling and a close walk to the Louvre. A truly luxurious stay, next time we will return for a longer stint. If you're staying in Paris and want to splurge a bit on a top notch hotel, this is a great choice.

Gilles in the Executive Club Lounge provides exemplary service. I stayed at this hotel for six nights in total, in split stays. The first stay there was an issue with a false alarm at 1 am in the morning and Gilles was very apologetic the next day when I spoke with him in the Club Lounge. During my second stay there was an issue with my room and again Gilles and the reception team swiftly relocated me. Accolades to the entire team in the Club Lounge who provide excellent service consistently. The hotel is ideally situated, with a metro station 1 minute walk from the entrance. I ate at the cafe adjacent to the lobby late one afternoon and the food and service was superb. Oozing with history and character I would definitely recommend this hotel to friends and family in the future.