Pullman Paris Montparnasse

The facilities and rooms are nice. The check-in experience was terrible, with the hotel confusing my booking for another guest, giving me the wrong room, and waking me up twice to check who I was. When I moved to the correct room, each night it was filled with the sound of EDM from the hotel’s nightclub, through into the small hours. The hotel was apologetic, but this isn’t what I’d expect from the Pullman chain. Would definitely not recommend - very disappointing.

The housekeeping staff did not refill the tissue paper and I had to call the service hotline to request for it at around 930pm. At 10pm it has still not arrived, I then reminded the staff again urgently. At 1010pm, nothing has came so I requested to speak to the duty manager. Pablo said that I just had to wait and this is a very big hotel. When i suggested for him to deliver it, he said he is very busy and that was not his job. He also then said I am not a unique customer when I said I want to file a complaint to senior management. So only VIP can talk to senior management?

Hotel decor wise and room cleanliness and comfort of beds etc wins the 3*, but the staff were obnoxious I feel, or unbothered in your experience, I never felt welcome here, death stares as your walking round, I felt it was because we were young and English, which I have a feeling they don’t like the English, as very one else was being checked up on and spoken to but us even when arriving, 300 euros deposit also which I was sprung onto, and no help or suggestions about transport, just took your money gave you your card and that was it. As I said beds were very nice small rooms but nice where they needed to be, would I say it was horrendous no, but would I come back. No, definitely did not feel welcome and neither did my girlfriend which we were made to feel so uncomfortable which was a shame as it could be something so much more

This Pullman has an open concept layout. The reception staff each has their own station, it was confusing. I think, this hotel is catered to Viking Cruise’s cruisers. In the morning, so many people gathered around the lobby area waiting for their excursion. The room we stayed was very good size and clean. There are plenty of restaurants, a Food Hall and a grocery market around the hotel. The metro and train station is within easy walking distance. However, this Pullman is not close to the major tour attractions.

This place has new amenities, good view and reasonable price, which may seem appealing online. But considering these before booking 1. Extremely loud music from Skybar on the 32th floor until 5am. Even for a room 10 floors below, it feels like you are in the bar with all the loud music and vibrations, impossible to rest and sleep. Raised this issue several times but not resolved. 2. The shower room has no doors by design. You can easily spill water everywhere. Also it can be quite chilly during the shower. 3. Other minor things, e.g. cleaning staff not supplying new bath towers, and it takes 1.5 hours to request new ones; Cleaning staff took away the room key for electricity.