Pullman Paris Montparnasse

This place has new amenities, good view and reasonable price, which may seem appealing online. But considering these before booking 1. Extremely loud music from Skybar on the 32th floor until 5am. Even for a room 10 floors below, it feels like you are in the bar with all the loud music and vibrations, impossible to rest and sleep. Raised this issue several times but not resolved. 2. The shower room has no doors by design. You can easily spill water everywhere. Also it can be quite chilly during the shower. 3. Other minor things, e.g. cleaning staff not supplying new bath towers, and it takes 1.5 hours to request new ones; Cleaning staff took away the room key for electricity.

Absolutely fabulous hotel. Beds were firm and comfy, black out curtains so the whole room in darkness when you sleep so that was brilliant. Rooms were modern with lots of little extras like a robe, bottled water, cotton pads, slippers and a tablet in the room to order room service. We were able to screen cast our iPad to the TV to watch Netflix which was great. Room was really clean and bedding and towels changed daily, some really friendly staff too really made you feel welcome. A little on the expensive side but it’s is a 4 star hotel so to be expected. 2 restaurants and a sky bar on the top floor with amazing views of Paris. The pizza from Filia is amazing !! Umami Burger wasn’t too impressive but still nice. They sky bar staff helped to accommodate my partner to propose to me up there, made sure the area was free of guests and filmed it all for us with a bottle of champagne after, the staff in the restaurant also knew and gave us some free Prosecco with our meal which was so lovely. Not too far from main attractions - Eiffel tower 12 min drive, the Louvre around 20. We paid a 300 euro damage deposit on arrival and it was refunded within 3 days of leaving so really prompt. Especially over Christmas. I would stay here again we had a wonderful experience xx

The hotel completely evaded responsibility for the damage they caused to my suitcase. Last month, while waiting for my bus to the airport, I entrusted them with my suitcase, filled with all my belongings. When I received it back, it was a disaster—the handle was shattered, and the metal rods were broken, leaving it utterly useless. They promised me a refund for the damages, but instead, they offered nothing but excuses, claiming they couldn't send the money without the original receipts. This is unacceptable!

Really nice hotel on a great location with easy access to many sites. Gare Montparnasse is a five minute walk. Large comfortable rooms with a very modern and trendy look. Wonderful rainforest shower. Very clean. Nice lobby and personable staff. The only thing I found fault with was the breakfast. It was a zoo. The food is fine. Coffee is very mediocre and it really was a crazy place! But I did really did like the place and would highly recommend- and I would stay there again for sure!

We wanted to come to this hotel and celebrate New Year in Paris, but immediately encountered a misunderstanding and a terrible attitude in the person of Lauriane. We have Diamond loyalty status in the AccorLimitless program. I will immediately stipulate that this is the highest status in the program and to get it you need to stay at the hotel more than 2 months a year. And we, of course, are well aware of the rules and conditions of the program. Therefore, before check-in, we asked to upgrade our room and add breakfast, which is free for us on weekends. To which we received a complete misunderstanding. Lauriane told us that weekends are not days off from the week. And that breakfast is only provided on Saturday and Sunday, despite the fact that January 1 is a day off. Although we know perfectly well that breakfasts are provided on weekends, and not only on Saturday and Sunday. And he also refused to guarantee us anything about the upgrade before check-in. Although in 99% of cases, hotels meet their loyal customers halfway. But, apparently, not in this hotel. I categorically do not recommend it. Here you will not be treated as a human being, as a guest, which we all want so much.