Renaissance Paris Vendome Hotel

Definitely consider the reviews below before you stay at this establishment – 100% agree that this is not a five-star hotel. I’ve stayed at numerous hotels in Paris and I always try my best to stay balanced with my reviews. I want to start off with the positives.. because unfortunately the negatives largely outweigh the positives. The room size itself was actually quite decent – we booked the comfy suite, and it had ample room for my husband and my daughter (including a crib in the bedroom). I know there are a lot of reviews on the size of the room, but as a New Yorker… it’s what’s expected, and I was oddly surprised with the space. The furniture is laid out efficiently (though I will get to quality shortly) and it was nice to have two bathrooms – though one bathroom is probably better to free up space. The renovations in the lobby are quite nicely done – wish it translated into the rooms themselves. Breakfast was included (Platinum member) and the options were pretty good. Location is fantastic in terms of walkability, though not sure I would stay in the Vendome Area again. Ok the negatives – let’s start with rooms. While the space is decent, the room quality and furnishings are minimal to say the least. It looked like you were staying in an Ikea decorated dorm room (you can see pictures below for our living room). Peeling furniture, no paintings on the wall, no rug, a nightstand being used as a coffee table, limited lighting… keeps going and feels like you are in a dungeon. While we had two bathrooms -neither were renovated and one had a shower that looks like what you would find in a 1990s renovated basement bathroom – tiny at best and unfunctional. Bathtub was rusting and disgusting. I called down to complain and was basically dismissed – no option to even move to a new hotel, since we had prepaid. Mind you.. we were paid between 700-1000 Euros a night, given new year’s… this was unbelievable in terms of what you were getting. The management is atrocious – incredibly rude and cold staff.. from the moment we stepped in, there was a front desk attendant yelling at a customer on the phone telling him that he was speaking too loud.. that should have been the start. Following my complaint, literally dismissed us, incredibly cold and felt uncomfortable even being in the hotel. They should have let us move to another hotel, if they did not want us to stay. My check out was the absolute worst – where she threw the bill at me and did not even communicate asking how our stay was, thank you, literally nothing. I think this starts with the higher-level management, which clearly needs training on hospitality. At breakfast, no highchair for my baby – I understand restaurants in Paris likely don’t have this, but a hotel restaurant – let alone a Marriott brand hotel not having options for children to sit in? Also no doorman - I think someone opened the door twice during our stay. I had to struggle getting through the door with my stroller and front desk staff would just watch. At one point, someone who looked like the manager was standing right by the door and didn’t bother to help - just watched me struggle. Long story short- not a five star hotel, terrible service, low quality and not baby friendly.

I’d like to start off that we always stay at 5 star hotels book with through Platinum Amex and are elite gold members of Marriott Bonvoy. I booked 2 rooms for the week of new years. We usually stay at the Ritz but they were booked along with other normal 5 stars hotels we stay at. After much consideration we decided to choose the Renaissance due to its location and trusting in the 5 star status it had along with the pictures. We arrived and it seemed like a cute small boutique hotel. They informed us that the rooms are on separate floors, even though I booked 6 months in advance and I specifically emailed them to book us on the same floor. They tell me “I hope you will accept” as if at that point I have a choice! The hallways have absolutely no heat. The rooms were tiny like cruise cabins. Our bathroom was divided with the toilet in the beginning of the room and tiny bathtub/shower was at the end. We had no shower gel and when asked they brought one with a broken pump. The floors in the room were freezing and the toilet seat. There was never a towel in the bathroom with the toilet. The king size bed was 2 twins mattresses which were slanted toward the middle, we had to place pillows so that we would stop waking each other up. They probably have never vacuumed that room since opening. Under the bed was more dust than in King Louis tomb with large dust bunnies fly out from under. We had to ask for everything each day, towels bathrobes, water etc. My kids room was even smaller. They couldnt even fit an open suit case on the floor. The restaurant downstairs had no milk for coffee in the morning for 3 days in a row. I was going to order milk for them through uber on the 4th day but was surprised that they actually received it. The staff were friendly and location excellent. The last day I am sitting and waiting for our car and noticed an actual giant roach crawling up my leg. I flicked it off with my phone and went and told the front desk staff and they had ZERO REACTION! As if it’s their pet and they don’t know why I’m complaining. I do not know who gave them 5 stars but they must have been missing at least 2 of their 5 senses. 3 stars is pushing it!

Our family has long been loyal to Marriott properties, booking both business and personal stays exclusively with them due to their high standards and reliable service. Unfortunately, our recent stay at the Renaissance Paris Vendome for my parents’ 50th anniversary was a deeply disappointing experience that ultimately led us to cut our stay short. Upon arrival, we encountered a sluggish and indifferent check-in process, which foreshadowed the issues to come. The rooms were much smaller than advertised, to the point where my husband could barely maneuver in the bathroom without leaving the door open. This setup was impractical and did not reflect what we expected from a Renaissance hotel. The most distressing part of our stay involved one of the rooms we booked. The room key repeatedly failed, leaving us locked out for hours. Despite multiple attempts at the front desk and even assistance from hotel security, no key would work, which was particularly troubling as my mother needed access to her medication in the room. Finally, after what felt like an eternity, my father woke up and was able to open the door from inside. This incident was unnerving and completely unacceptable, leaving us no choice but to end our stay early. We voiced our concerns to the management the following morning and informed them of our decision to relocate to a different Marriott property. The on-site manager assured us that, given the circumstances, we would receive a full refund for all three rooms. However, once we returned home, we discovered that we had been charged for the entire duration of our booking. To add insult to injury, the hotel management later claimed that security footage showed the keys worked without issue, which was simply untrue. Repeated attempts to follow up with the hotel have been ignored, leaving us feeling dismissed and unsupported. This lack of accountability and the poor quality of service at this property have been a significant disappointment, especially given Marriott’s usually high standards. Thankfully, we were able to secure accommodations at the Paris Marriott Champs Elysees, where the staff went above and beyond to restore our faith in Marriott’s reputation. Sadly, our experience at the Renaissance Paris Vendome marred what was supposed to be a joyful celebration, and we are now left pursuing further action to receive the promised refund. I would strongly urge potential guests to consider other options before booking here. This experience has raised serious concerns about Marriott’s commitment to customer satisfaction, and we are still seeking resolution.

Our family has been loyal Marriott travelers for years, always appreciating the consistency, quality, and exceptional service. We booked three rooms at the Renaissance Paris Vendome Hotel for a special trip celebrating my parents' 50th wedding anniversary, but sadly, our experience at this property was a huge letdown and left us with no choice but to leave early. From the start, check-in was slow and unfriendly, which set the tone for our stay. The rooms were not as advertised; the square footage felt far smaller than expected. My husband could barely fit in the bathroom without having the door propped open, which was both uncomfortable and frustrating. The worst issue, however, was with one of our room keys, which repeatedly failed to work that evening. Despite several trips to the front desk to replace the key, none of the replacements worked. Even security couldn’t open the room with the master key, leaving us locked out for hours and my mother unable to access her medication. After a prolonged, distressing wait, my father finally woke up and opened the door from the inside. This was an incredibly alarming situation, and we decided we could not risk staying any longer. The next morning, we voiced our concerns to management and explained that we would be moving to another Marriott property. We were assured by the on-site manager that all three of our bookings would be fully refunded due to the issues. However, upon returning home, we received a notification that we would be charged for the entire planned stay. Even worse, the hotel management claimed that security cameras showed our room keys had worked, which is simply not true. Despite our efforts to contact the hotel, management has been unresponsive. This lack of accountability and the unacceptable level of service was unlike anything we have experienced at a Marriott property. We are now left feeling deceived and forced to pursue further actions to get the refund that was promised. We ultimately relocated to the Paris Marriott Champs Elysees, where we had a wonderful experience, with excellent staff and accommodations that met the high Marriott standards we are accustomed to. Sadly, this experience at the Renaissance Paris Vendome has cast a shadow on what should have been a special family celebration. I would strongly advise others to think twice before booking this property. We are still seeking a resolution to our issue, but this experience has deeply impacted our trust in Marriott’s commitment to customer satisfaction.

I stayed at the Renaissance Paris Vendome Hotel from October 28 - November 2, 2024, hoping for a memorable experience while celebrating my birthday. Unfortunately, this was one of the worst stays I have ever had at any Marriott property, and it was an absolute letdown in almost every way. First off, I requested an early check-in for 1 pm so I could freshen up before a cooking class later in the afternoon. While I was told they couldn't promise an early check-in, they assured me they would do their best. Despite this, I ended up waiting an entire hour past my requested time. When I finally got my room, I was shocked to find it was on the first floor – something I didn’t even know was an option in hotels of this caliber. Worse, there was a door leading to the hallway right outside my room that slammed loudly every time someone went through it. Already in a rush, I accepted it but found the noise unbearable. When I returned later and requested a quieter room, I was downgraded to a room two categories lower than my original booking. At this point, I was exhausted and just went with it, but I couldn’t believe this was how a 5-star hotel would handle things. The rest of the stay didn’t improve. The concierge was constantly on their phone, giving the impression that guests were a low priority. The doormen were unhelpful, barely acknowledging us, and offered no assistance with doors or bags. Room service claimed to offer late-night options but was limited to a cheese plate – far from what was advertised. And on our final day, not one staff member offered to help my girlfriend or me with our bags. As we were leaving, the door ended up swinging shut and actually injured her arm. The hotel’s location is fantastic, but that’s the only redeeming quality. The service and quality standards are far below what I expect from a 5-star Marriott property, and I left feeling disappointed and frustrated. I would not recommend this hotel to anyone seeking a quality Parisian stay – there are plenty of options in this beautiful city that surely treat their guests far better.