Renaissance Paris Vendome Hotel

Our family has long been loyal to Marriott properties, booking both business and personal stays exclusively with them due to their high standards and reliable service. Unfortunately, our recent stay at the Renaissance Paris Vendome for my parents’ 50th anniversary was a deeply disappointing experience that ultimately led us to cut our stay short. Upon arrival, we encountered a sluggish and indifferent check-in process, which foreshadowed the issues to come. The rooms were much smaller than advertised, to the point where my husband could barely maneuver in the bathroom without leaving the door open. This setup was impractical and did not reflect what we expected from a Renaissance hotel. The most distressing part of our stay involved one of the rooms we booked. The room key repeatedly failed, leaving us locked out for hours. Despite multiple attempts at the front desk and even assistance from hotel security, no key would work, which was particularly troubling as my mother needed access to her medication in the room. Finally, after what felt like an eternity, my father woke up and was able to open the door from inside. This incident was unnerving and completely unacceptable, leaving us no choice but to end our stay early. We voiced our concerns to the management the following morning and informed them of our decision to relocate to a different Marriott property. The on-site manager assured us that, given the circumstances, we would receive a full refund for all three rooms. However, once we returned home, we discovered that we had been charged for the entire duration of our booking. To add insult to injury, the hotel management later claimed that security footage showed the keys worked without issue, which was simply untrue. Repeated attempts to follow up with the hotel have been ignored, leaving us feeling dismissed and unsupported. This lack of accountability and the poor quality of service at this property have been a significant disappointment, especially given Marriott’s usually high standards. Thankfully, we were able to secure accommodations at the Paris Marriott Champs Elysees, where the staff went above and beyond to restore our faith in Marriott’s reputation. Sadly, our experience at the Renaissance Paris Vendome marred what was supposed to be a joyful celebration, and we are now left pursuing further action to receive the promised refund. I would strongly urge potential guests to consider other options before booking here. This experience has raised serious concerns about Marriott’s commitment to customer satisfaction, and we are still seeking resolution.

Our family has been loyal Marriott travelers for years, always appreciating the consistency, quality, and exceptional service. We booked three rooms at the Renaissance Paris Vendome Hotel for a special trip celebrating my parents' 50th wedding anniversary, but sadly, our experience at this property was a huge letdown and left us with no choice but to leave early. From the start, check-in was slow and unfriendly, which set the tone for our stay. The rooms were not as advertised; the square footage felt far smaller than expected. My husband could barely fit in the bathroom without having the door propped open, which was both uncomfortable and frustrating. The worst issue, however, was with one of our room keys, which repeatedly failed to work that evening. Despite several trips to the front desk to replace the key, none of the replacements worked. Even security couldn’t open the room with the master key, leaving us locked out for hours and my mother unable to access her medication. After a prolonged, distressing wait, my father finally woke up and opened the door from the inside. This was an incredibly alarming situation, and we decided we could not risk staying any longer. The next morning, we voiced our concerns to management and explained that we would be moving to another Marriott property. We were assured by the on-site manager that all three of our bookings would be fully refunded due to the issues. However, upon returning home, we received a notification that we would be charged for the entire planned stay. Even worse, the hotel management claimed that security cameras showed our room keys had worked, which is simply not true. Despite our efforts to contact the hotel, management has been unresponsive. This lack of accountability and the unacceptable level of service was unlike anything we have experienced at a Marriott property. We are now left feeling deceived and forced to pursue further actions to get the refund that was promised. We ultimately relocated to the Paris Marriott Champs Elysees, where we had a wonderful experience, with excellent staff and accommodations that met the high Marriott standards we are accustomed to. Sadly, this experience at the Renaissance Paris Vendome has cast a shadow on what should have been a special family celebration. I would strongly advise others to think twice before booking this property. We are still seeking a resolution to our issue, but this experience has deeply impacted our trust in Marriott’s commitment to customer satisfaction.

I stayed at the Renaissance Paris Vendome Hotel from October 28 - November 2, 2024, hoping for a memorable experience while celebrating my birthday. Unfortunately, this was one of the worst stays I have ever had at any Marriott property, and it was an absolute letdown in almost every way. First off, I requested an early check-in for 1 pm so I could freshen up before a cooking class later in the afternoon. While I was told they couldn't promise an early check-in, they assured me they would do their best. Despite this, I ended up waiting an entire hour past my requested time. When I finally got my room, I was shocked to find it was on the first floor – something I didn’t even know was an option in hotels of this caliber. Worse, there was a door leading to the hallway right outside my room that slammed loudly every time someone went through it. Already in a rush, I accepted it but found the noise unbearable. When I returned later and requested a quieter room, I was downgraded to a room two categories lower than my original booking. At this point, I was exhausted and just went with it, but I couldn’t believe this was how a 5-star hotel would handle things. The rest of the stay didn’t improve. The concierge was constantly on their phone, giving the impression that guests were a low priority. The doormen were unhelpful, barely acknowledging us, and offered no assistance with doors or bags. Room service claimed to offer late-night options but was limited to a cheese plate – far from what was advertised. And on our final day, not one staff member offered to help my girlfriend or me with our bags. As we were leaving, the door ended up swinging shut and actually injured her arm. The hotel’s location is fantastic, but that’s the only redeeming quality. The service and quality standards are far below what I expect from a 5-star Marriott property, and I left feeling disappointed and frustrated. I would not recommend this hotel to anyone seeking a quality Parisian stay – there are plenty of options in this beautiful city that surely treat their guests far better.

Had a lovely 2 night stay at the Renaissance Vendome on a quick solo trip. What a jewel! I am Marriott Ambassador level and was well taken care of. Rooms are cozy, but workable. Most importantly, the room was quiet. Location cannot be beat. Step outside and you are in the middle of the very best Paris has to offer. Friendly staff and very helpful concierge. Breakfast was included so that was a nice touch. The bar is lively and has great drinks and the food was excellent. I have stayed in several high end hotels in Paris over the years and wanted something a bit more reasonable for this trip. Renaissance Vendome was just what I was looking for and I’d certainly return / stay again.

We so enjoyed our stay at the renaissance VENDÔME! Yassine the concierge was the brightest of bright spots. While the whole staff were remarkable, Yassine really stood out and was there to help us at every turn! He helped us find the perfect restaurants for my difficult dietary restrictions. Loved how close this hotel was to everything. So easy to run along the river and to the different sites. We truly enjoyed our stay and would highly recommend it!