Sofitel Le Scribe Paris Opera

Top notch features, very good and attentive waitress staff (Jose, Anna and Claudia). Only complaint is initial explanation of features in the room, probably translation issues, but overall nice stay and really good location. Located in the theater district and walked (@ 15-20 minutes) to the Louvre.

This is our 2nd time in Sofitel Le Scribe and we were back after 2 years, this time only my husband and I. We spent 5 nights, then went to London and then back for 8 more nights. The hotel really needs a refresh, the carpets in the bedrooms and hallways are not nice and old, the bed is comfortable but very soft and you can feel a “hole” in the side of the bed (because of the weight of so many people sleeping), maybe rotate the mattress after each guest ? The towels are not fluffy, pillows very soft (we asked for new ones but no difference), very bad lighting in the room, they left flowers that after so many days housekeeping never renew or replaced them and they smelled…dirty glasses and cups were not changed daily, you had to call for a special guy to come and change them…many details like that. We booked a Premium Jr Suite for the 1st 5 nights and then a Jr Suite for the other 8 nights. To be honest we didnt realize we booked a different category and during check in they told us we were upgraded to a better room. That was not true because the room we were given was in fact the one we booked, we were never upgraded as they said. We never how different a Jr Suite and a Premium Jr Suite were until we arrived the 2nd time. In the Jr Suite there was such a tiny closet that we complaint and room was a bit crowded with an inside view, we needed more space for 8 nights. We requested a change and were told they were full booked so we called our travel agent, she called somebody and a very nice Mr Bilal appeared with a lot of disposition to help us. After a while he told us he could offer a suite (paying a % of the difference) and took us too show us the room. It was a Prestige Suite, we had now a very large walking closet and a good size room and living room so we agreed to the change. When we visited the suite before moving we saw the sofa bed in the living room opened as expecting a child so we told them no child or extra person was coming and they told us they would close it and rearrange the furniture. In the night, when we came back, nothing had happened so we closed the sofa bed and rearranged the furniture (it was never moved again to whatever position the furniture has usually without a sofa bed). It is a detail but many details like this is what made us not be satisfied. Housekeeping was not efficient really, I stayed resting a couple of times while they were cleaning and I was amazed at how little they “clean”. Barely changed the bed sheets and towels. Didnt see how they did the bathroom but I was really amazed that our room, after 8 nights, was never hoovered….you could see the room was not in pristine condition and that annoyed me because that is the least to expect in a hotel. Breakfast is in the basement, very nice people but not the best buffet, for example limited ammount of cheese, fruit, not the best croissants, etc. Coffee was not good but the service was very efficient and smiling all the time. I would put the brakfast room somewhere with natural light that is more appealing. The concierge ladies are very unwelcoming and not very willing to help. I remember we had the same issue 2 years ago. They are all the time busy in the telephone and in their computers so if you went to ask for something you feel you are interrupting and never a smile. Wrong recommendations…a disaster. They should be changed or be given some kind of classes about charm and how to treat clients. The rest of the people were always smiling and willing to do the best…that is really the best of this hotel. The people who work there (except for the concierge ladies). To make the story short, good location, tired and busy hotel, very nice service (except concierge), average breakfast, beds should be renewd as well as the towels. This is a 4 star hotel, not a 5 star. We came from staying in The Cadogan in London for 10 days and that is a real 5 star hotel. We wont be returning them as there are so many options in Paris

I stayed at the Scribe for 5 nights. I have been told that hotels in Paris are small and have no hot water, but the room was not cramped and had a bathtub that provided sufficient hot water. It was a great help to have a relaxing bath after a long day of walking around and sightseeing. Everyone at the hotel was very friendly and accustomed to the many Japanese staying there, so we felt very comfortable. Especially at the breakfast buffet, Christophe was very hospitable and took care of us. The only reason I did not give 5 stars is that the view from the window is not so good. I think it's always for a hotel room in the center of Paris.

Welcome - Warm welcome from front desk and the guest relations manager popped out to say hello, which was a nice touch. Check in was busy but the process swift. Room - We had two stunning rooms (suites) which were well appointed and exceptionally quite give the location. Housekeeping where excellent throughout in both rooms - no complaints at all on the rooms. Bar- again a great welcome and the mixologist made some stunning cocktails - if you do choose this hotel the cocktail of the day was amazing! Concereige - Disappointing, we a wanted to experience a traditional fromagerie and where sent to the big dept store (equivlant of Harrods or selfridges in London) we also paid premium for Effiel tower tickets with a guide, the guide walked us to the tower from the meeting point and through secuirty. (Avoid - book early way cheaper!) We asked for restaurant recommendations again disappointed. Breakfast - this really let the whole experience down for us,( we have been spoilt by Sofitel london) good selection of buffet style but not on par with other Sofitels at all, limited cooked egg options, the omelette was bland, there was no Eggs Royal for example, no hollandaise sauce apparently. No waffles, the crepe looked sorry for itself. Fresh fruits seasonal thus limited. Tea service slow and incorrect. Make your own toast, (not that price thank you!) We had informed before arrival that we were vegetarian - this was not accomodated despite multiple requests until the last day. We discussed this with guest services and no one came back to us. If your looking for a wonderful room in a wonderful location go in a heartbeat, if you like the frills this is not it at all.

Our 3rd stay in 5 months and we wouldnt stay anywhere else. Beds are ridiculously comfortable, attention to detail is fabulous. The staff at the hotel are so friendly and welcoming we look forward to checking in. Restaurant and bar are both brilliant for both families and couples. The Hotel is located in the Opera area so central but also quiet and relaxing. Thank you we are very much looking forward to coming back again. xxx