Sofitel Paris Le Faubourg

Best location, staff & service. The luxury room type is very spacious. The breakfast buffet had many varieties & the food was delicious too. The lobby is spacious & very welcoming. Definitely booking it again for my next trip……………………………….

From the moment we checked in each and every staff member was kind and gracious! They made us feel welcome and special-even the general manager greeted us upon our arrival! Our suite was very comfortable and had a nice amount of space for us and there is plenty of storage space for clothing. The bathroom was spacious and the bed was very comfortable. The location of the hotel cannot be beat! We were able to walk everywhere! If you are a shopper-this location is perfect! We truly enjoyed our trip and the hotel and look forward to visiting again!

We Loved Our stay At Sofitel Le Faubourg. Family of 4 with teenagers. The location cannot be beat. One block to the Concorde metro station and half a block to the best shopping in all of Paris. Easy to get everywhere. We had connecting Luxury rooms. Yes they are small but there is ample closet space to unpack everything for a weeks stay. Th bathrooms are very nice. We had an issue with our shower drain and staff fixed it within a half hour of reporting the issue. The included breakfast was awesome and a great start to every day. We spent a lot of time at the bar. Very cozy and great atmosphere. The bartenders were awesome and remembered our favorite drinks and snacks all week. Front desk was great, rooms were ready when we arrived at 10:00 am. Meryl at concierge was also great. Always willing to try to find us a reservation during a busy Christmas week. My only negative was that there was one concierge staff that seemed unwilling to try to find us reservation and to make any effort. Meryl always saved the day. Housekeeping and room service were also great. My daughter liked the gym, small but functional and she had a great massage there.

Hotel is in a great location. Rooms are nice but are a little small. Restaurant was good for breakfast but was not open on Saturday and Sunday evenings. Check in process was good but other service was patchy at best. We checked in and went for a walk in the local area before going into the bar for our welcome drinks. It was an embarrassing experience as the bar man took one look at us and rolled his eyes when I mentioned that we didn’t have a reservation. I suspect he didn’t realise we were staying at the hotel as we were wearing our winter coats. He would not allow us to sit at a couple of tables for four which ‘were booked’ and asked us to split across two 2-seat tables at different locations in the small bar. We were treated with disdain by the young French man. As this was early in our stay it clouded our impression of the training and service standards in the hotel. ( It was the only instance of rudeness that we received whilst in Paris.) It is never acceptable to roll your eyes at customers when they are looking to visit a bar without a prior booking. Generally, the level of service and friendliness from the staff was much worse than we had received at recent stays in the Sofitels in London and Munich. We also encountered problems with taxi booking. On more than one occasion, it seemed that our pre booked taxis had been given away to other guests - we then had to wait many minutes while the door man tried to flag down a replacement. It felt like we were unimportant guests to the staff. This was the final stay in a six week trip through Europe mostly staying at Accor hotels. I have been a diamond status member of ‘all Accor’ for many years and this is the second ‘average’ review that I have given in that time. In future, I will book a non Accor group hotel when staying in France.

I was a bit unsure about this booking given some of the very negative reviews, but this hotel exceeded all expectations. We were traveling over the holidays with a family of four, so not easy to find great accommodations. We booked the Faubourg suite, which was a suite connected to another deluxe room — it was excellent and so spacious (we had just come from a similar room setup in a London hotel, which was much more cramped). Beds were extremely comfortable, rooms were quiet and clean, housekeeping reliable. We ended up eating breakfast in the room each morning (jet lag!); it was a little pricey but always delicious. The staff was so kind and helpful. When we arrived at 430 pm on New Years Day we learned our room was not ready and might not be for a while, which was very disappointing, but the staff was so apologetic and accommodating—treating us to drinks and food in the bar and ensuring housekeeping turned our room asap, and including all sorts of goodies for our children in the room. And, when I got very sick on our second day, they had a doctor to the room within an hour. Many of the reviews have mentioned that the hotel is a bit dated. That’s true, although in our experience pretty on par for European hotels. The bathrooms were really the only part of the room that pretty obviously needed some love. Highly recommend this place to anyone looking for a comfortable stay in the heart of Paris!