Sofitel Paris Le Faubourg

Had an excellent stay at Sofitel. They were able to accomodate our family of 5. We had a great experience. The location was excellent and the amenities were superb. Everything was seem less and all of our needs were attended to promptly. Would stay here again

I write this review to honor in particular 2 concierges: Tomas and Camille. Lufthansa had lost my friend's luggage. Both Tomas and Camille went ABOVE AND BEYOND to help her find her bags. Calling the airlines, delivery service, and others to FIND her bag and EXPEDITE delivery. Each and every very time they contacted someone, they returned with clear COMMUNICATION of updates and how they (Tomas and Camille) planned to FOLLOW UP. Truly BECAUSE OF THEM, my friend finally received her bags!!

To summarise: go stay in some other similarly priced hotel. Pay extra 100€ and stay at Marriott or something. Poor reservations. Struggling with English. Tiny tiny rooms. And you have to fight to get rooms services. Very basic breakfast too. Tiny bathroom. Only suitable for kids or tiny people under 50kg This is my experience so far. 5 of my friends are about to write similar reviews. We have been forced to stay here as a group. The hotel is hiding its emails, struggling with communications and has most ineffective reservation system. To book a room, you have to deal with 4 departments: 1. Reservation people (separate team for each location) - very polite, speak better English but have no access to email and can not take payments. 2. Some other department that has access to emails but can not make bookings and can not take payments. 3. Another department, which can take payments and issue payment links, but have no access to phone and barely speaks any English. 4. And of course before you reach any of these guys, you have to go through an operator. - And this is the single most serious obstacle! Operators don't speak English and send you left and right ad hoc. To wrong location, wrong department etc

Thank you to all the staff at Sofitel la foubourg. My family had the best time, beautiful hotel, amazing location, exceptional service! Special mention to Florencia and stephan for always going above and beyond in their service and making us all feel at home. We cannot wait to return. Thank you all x

We had a fantastic stay at the Sofitel. The staff was very resourceful and extremely accommodating. We were first greeted by a lady named Cecile who was super sweet. The room wasn't quite ready yet but she did an excellent job taking great care of us. The breakfast program at the hotel is absolutely fantastic. The location is unbeatable. We will be back.