The Westin Paris - Vendome

The front office has attitude and lacks empathy. I noticed similar experiences in Trip Advisor. I tried to reach Jean Marc Michel but without success. Even thought of bringing it to Mr. Anthony Capuano’s attention as it did not reflect the policy of Marriott and our experience in staying at Marriott hotels globally. It is pricy with dated and ill equipped room where we stayed two days ago on November 20. Inaccessible location of AC control unit and no coffee maker or slippers in the room. The service at the bar of the hotel is very good refreshingly friendly.

Nasty, nasty, nasty.... Staff was very nice, but our room was filthy. dust under the glass on top of the bedside tables. Dental floss from the precious guest was on the floor in the bathroom and stayed there for our entire trip. We were on the go and didn't spend much time in the room thank goodness. Breakfast in the hotel was excellent. We are lifetime titanium with Marriott. Will never stay here again.

I stayed at the Westin in Paris on November 19, 2024. When I checked into my room, there was a pair of glasses, toiletries, and a shirt and dirty underwear laying in the bed. I do not know if they just forgot to clean it or they gave my room to another person, but I found it to be totally disgusting and unbecoming of the Westin brand. The room is also about the size of a broom closet and there is construction outside and a loud fair going on across the street. You can find much better places to stay in Paris.

The Westin is a self-proclaimed “luxury” hotel, yet its state of repair you wouldn’t even find in a budget hotel brand such as Ibis. Rooms In dire state of repair, from the paint peeling away from the tiles in the bathroom to damaged woodwork to AC from the 80s. Housekeeping Diabolical. Gym Small, barely any facilities work. Lunch Only served in a bar without dining tables and chairs. Breakfast €39 for quite possible the worst buffet I’ve ever had.

NOT A WESTIN STANDARD! The only good thing about this hotel is location. I could not believe that this is a Westin property. The room I got was really outdated, bed is not what Westin is known for “heavenly bed”, the room decor is terrible and the worst part is, the bathroom is disgusting, see attached picture. I would not recommend staying at this hotel.