Goldener Hirsch, Auberge Resorts Collection

I expected a better check in experience and communication regarding when my room would be ready given the caliber/pricing of this hotel. I was texted about my arrival time and not informed my room would not be ready until 4pm. I was misled from 11am to 4pm that it would be one more hour, one more hour....

Don't believe the rankings for the Goldner Hirsch. My wife and family (3 adults, 1 teen) stayed in a residence and a studio suite that I booked after reading that it was the #2 spot in CN Traveler Reader' Choice awards. Having previously stayed locally at the Montage and St. Regis, my expectations were high. The fitness and spa facilities were underwhelming at best, far below standard for a hotel in this category and not comparable to the Montage or St. Regis, other Auberge Resorts properties that I've stayed at, or countless other hotels in this category. The Fitness center was no more than a fairly small room with 2 bikes, 2 treadmills, a rowing machine a cable machine and dumbells. There was no separate area for stretching or yoga, nor were any classes (yoga or otherwise) offered. As for the spa, this was little more than two treatment rooms, lacking any changing/locker rooms, pre-appointment changing rooms, steam or hot tub or showers for post-treatment. The rooms were also somewhat underwhelming. One of the rooms we had (studio suite) had no view out the window (we backed up to a concrete wall), and an undersized shower in the bath. Housekeeping did not properly restock the room, leaving us to call several times for basics such as washcloths and Kleenex. There was little or none of the "personal touch" ascribed to the hotel to make the experience better. Dining choices are limited as well. The Kitz coffee shop has a "fair" selection for breakfast and the Antler Lounge was understaffed, leading to long wait times for food an beverage. The Goldner Hirsch restaurant was lovely, but patrons who don't stay at the hotel make it difficult to secure tables for hotel guests. If you want to ski, and ski only, Goldner Hirsch may be for you. However if anyone in your party doesn't ski or enjoy winter sports and wants to relax with a workout in a true Fitness facility, as well as enjoy a real spa, then I wouldn't recommend it. We've had great experiences previously in Deer Valley at other hotels, and Goldner doesn't compare. We left with my wife saying that "I won't do this again", referring to both the Goldner Hirsch and ski trips to Deer Valley.

The Auberge Resort in Deer Valley is exceptional in service and location to all skiing amenities !! The Resort’s restaurant is traditional Austrian with super cool dishes that will please every guests. The Resort’s rooftop pool and hot tub are the only ones in the area. The view of the mountain is just amazing !!

The perfect mother/daughter ski weekend. The Goldener Hirsch is a lovely boutique hotel with all the high end amenities you would expect to have in Deer Valley. The facilities are in an excellent location and are beautiful. The staff do an excellent job making you feel at home and are happy to assist with anything you need during your stay. The Ski Butler ski valets, which are in house, took the hassle out of renting ski equipment and did an outstanding job getting us ready to ski each morning. We loved our stay and look forward to going back in the future.

As a loyal Auberge frequenter, I had high expectations and as per usual, they were exceeded. The property is beautiful, the staff extremely attentive and delighted to provide a memorable experience-a beautiful, quiet, elegant escape whether skiing or not! The residences are spacious but cozy with heated bathroom floors, beautiful views, quiet, perfect for friends or family getaway. Spa services were great and lots of experiences to choose from. Perfect location on the mountain, close to Main Street dining, but far enough to feel like you’re in a secluded mountain retreat. Loved.