Pendry Park City

Hotel was very new and clean, comfortable and had great service. The spa was one of the best we've been to. BUT... I got billed for four nights and stayed two. Worst of all, I asked for a 15 minute late check-out, was told no so we rushed and left right away, then got billed for that night. No idea why we were out of the valet by 11:30am and our reservation ended that day. They just decided to charge us for another night!? Not cool, if you come here check your bill carefully!

A group of 7 went to see a musician who was playing at their bar. Because the weather was unseasonably cold, 3 of us called ahead to ask if he would be playing inside or outside. We were told he's be playing inside and dressed accordingly. Instead, they insisted that he play outside (to an audience of 1 person who braved the weather, even though there were close to 50 people inside who could have enjoyed it. In speaking with both the manager of the bar and the manager of the hotel, they basically said, sorry - there policy is the musicians play outside in June. Good management should empower their employees to be able to adapt to the reality of the situation.

We were at the Pendry for a business meeting and had the most enjoyable 4 days. The hotel is stunning and so clean. The staff was super friendly and helpful! We enjoyed a fantastic lunch one day and breakfast every morning in apres pendry. It was the slow season but we thoroughly enjoyed it! Compass rental on property was awesome. Such helpful associates and the ebikes were so fun to take to town! It was a wonderful hotel and I would stay there again!

I accidentally left a bag with valuable items in the bathroom. When I called 24 hours later, the bag was no where to be found and someone would call me back… I had to call daily to finally get someone on the line. Security told me the bag wasn’t found, hopefully it shows up… and they aren’t responsible. I would expect to get my belongings back (even though it was my fault) from a nice resort. The bag was taken and no one is accountable. I’ve lost several hundred dollars and would not stay here again based on how they handled it.

Perhaps it was due to mud season, but the service and amenities were not what I'd expect from a Pendry location. Valet was great and attentive (especially with only one person working each shift). But the front desk was a hit or miss. Sometimes we were greeted, other times we were completely ignored. We got conflicting information. Rooms were clean. We upgraded to a 2-bedroom suite in Tower 3 and were pleased. Checkout was confusing. There were discrepancies AFTER I reviewed the folio, signed, and checked out. I had to reach out about an incorrect charge and while John was communicative to handle and rectify, it was another misstep on their part that I had to catch and request support.