Pendry Park City

Such a beautiful property! The entire staff was so friendly. Room was great and clean and they were so quick to come set up the pull out bed and give us any additional towels, robes, needs etc. I have to give name shout outs to Claudia at the Kita restaurant (amazing food too) - her service was impeccable and I think his name was David with the valet team. The gym at the spa was also clean and had a great variety of machines. The pool rooftop is a definite must!

My recent stay at the Pendry was, frankly, one of the most frustrating and disappointing hotel experiences I’ve ever had—and that’s saying something given the premium pricing and branding of this property as a luxury destination. Upon arrival, I was told that my reservation was not for that day, but for two days later. This was completely incorrect—my booking had never changed. Instead of taking ownership of the mistake, the front desk team offered little more than confusion. They managed to find a room for one night, but the service from there was shockingly poor. I was told to wait in the foyer until the room was ready, with no offer to assist with my bags. I had to ask what I should do with my ski gear and suitcase, and was met with a dismissive response: “Uh, I guess you could go ask my guys up front.” This is not the level of service I expect at any hotel, let alone one that brands itself as high-end—especially when the mistake was theirs to begin with. When I did finally get to the room, my bags didn’t follow. I waited over 45 minutes before having to call guest services myself to request them. Later that evening, I went to the front desk to confirm that the original reservation would be honored the next day, and to ask whether I would need to check out in the morning. I was told I could remain in the room until the original one was ready. However, the following day—while in the middle of a conference—I found my keycard had stopped working. I returned to the front desk (fortunately with my ID), where they appeared to have no idea what was happening. It was only after speaking with a manager that the issue was corrected. While I received a brief apology, it felt more like damage control than true customer care. The room we were eventually moved to had a foul odor, likely coming from the kitchen sink. It made for an extremely unpleasant environment. Other members of our party also experienced issues with their reservations, but they were at least offered hotel credits or drink vouchers. I received neither, despite having dealt with repeated service failures. To add to the list, I called guest services after realizing I had left behind medication in my original room. I never received a call back or any follow-up. The one bright spot during my stay was the restaurant and bar staff—they were warm, attentive, and professional. Unfortunately, the same cannot be said for the front desk team, whose lack of initiative, follow-through, and basic hospitality was the most disappointing I’ve experienced at any hotel, luxury or otherwise. I rarely leave negative reviews, but in this case, I feel obligated to share my experience. The Pendry fell far short of even average expectations, let alone luxury standards.

I really enjoyed my experience at the hotel. The skiing was fun (albeit unseasonably warm that week), the food was delicious, and the room was clean and comfortable. The only way my experience could be improved would be to add a filtered water fountain in the fitness center. Single-use plastics irritate me, which is why I take a reusable bottle when I travel. I did not even have an option to fill up my water bottle in the fitness center, and there was no recycling station there, so all the water bottles ended up in the trash. Do better!

Another wonderful stay at the Pendry Park City. Staff helpful, especially valet team. The young man from Hawaii was especially kind and friendly, always greeting us by our names throughout our stay, and then on our departure another member of the valet team saved the day by helping us find a private car service when Ubers couldn’t reach the hotel!! Without his concern we would have surely missed our flight. He really went the extra mile for us! We love the amenities at the Pendry, the rooms, and the staff every time we stay here. The housekeeping here does the best job out of any hotels we frequent!

Shortly after checkout we realized my daughter left her beloved lovie (stuffed animal with a small blanket attached) in the room. We called right away and explained how important it was to her. The lady said she didnt have time to help us. We asked to speak to a manager. We dont believe our request was even taken serious as it has never been found. How it it that you cannot locate a precious item for a child. Also, the restaurants were not that busy but it took a very long time to get our food at two on-sight restaurants. We heard multiple guests complain and argue with staff regarding the same issue. I would have a hard time recommending a stay there for these important reasons.