Kimpton Hotel Palomar Philadelphia

My wife and I spent three very enjoyable nights here. The room was very clean, bed very comfortable. Easy walking distance to many local attractions. We were excited to experience the food in Philadelphia. As it turned out Square 1682 right in the hotel was fantastic. And the service was very good - special shout to Will in the restaurant.

I LOVED this hotel! Staff was great, the restaurant and bar were fantastic (BEST FRENCH FRIES you can eat and awesome cocktails). The room was clean, tall ceilings, spacious, great location, within walking distance of restaurants and shops. But the BED was one of the best hotel beds I have ever experienced. The mattress and pillows were firm!!! Better than pillows that start that way and flatten into nothingness. I wanted for nothing at this hotel and would highly recommend.

Really underwhelmed. No help from the doorman. They don't open the door or help with the luggage. The lobby is dark, I guess they think it is hip but it just seems odd. There is an automatic $28.00 charge added. You can get a $20.00 credit on food and drink in their restaurant or use it to get items from the minibar that is behind the check-in desk. We didn't eat at the restaurant so we got 3 items from the minibar and that used all the $20. The rooms were small and noting special. For the price of the room and the reviews I expected so much more. I wont be staying here again.

This hotel was a sufficient mid-tier option -- it's a corporate hotel that leans "quirky," but that distinct personality, and the overall hotel, feels a little dated. The rooms were generic/nothing special -- what you would expect from a chain hotel. The bathroom was the highlight of the room, we opted for the spa tub and although the spa tub was nice, it would not drain and would turn on randomly in the middle of the night which was very jarring. The location in the city is central and amazing. No noise complaints. Front desk staff were welcoming and helpful. Lobby coffee service in the morning was a nice touch, but wish it was available in the afternoon as well. That sort of amenity would go a long way to elevate the guest experience. Overall, not a great value choice for Philly and we would not stay there again, but we had a completely adequate stay.

This is by far the absolute worst hotel I’ve been to in a very long time…. Both within and outside the USA. The disappointment is heartbreaking. I had no idea that it is possible for a hotel to be rated 4+ star and yet look and function like a one star. If you are used to hotel staff helping you with your baggage upon arrival, then understand the “welcome experience” is non-existent! I’ve never felt so overwhelmed and abandoned while checking into a hotel! The suites are tiny , stuffy , dirty-looking, with carpets that look a hundred years old. The phones don’t all work, they are stingy with toiletries, pillows and bed linen . The in-room jacuzzi is a death trap. I was misled by the decent star ratings. I wish I saw a review like the one I’m writing now. I would have avoided this awful hotel. I would pay premium to be in a comfortable hotel. This hotel and comfort and service do not belong in the same sentence. Sure - they have a great pet policy, but that’s all there is to this establishment. If you want to be comfortable, then this isn’t the place to book!