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Philadelphia has an old-world charm, yet there’s nothing old-fashioned about our hotel’s stunning guestrooms. That’s because they’re sleek and modern without ever feeling cold.
Loews Philadelphia Hotel
1200 Market Street
Philadelphia, Pennsylvania
19107
Nearest Airport: PHL
Myself and my partner recently stayed at Loews and had a mixed experience. The hotel has a grand lobby and is located in the heart of downtown, which is very convenient. However, arrival by car was a bit challenging due to the very small, cramped valet area which was a bit chaotic. We did not want to valet (we were self parking in a local nearby garage), but simply were dropping our bags and then returning to collect the bags at the end of our trip, this was all very confusing/chaotic and the valet staff didnt quite know what to do....this needs improvement for what is a luxurious hotel, sadly the arrival experience is not luxurious at all. Once inside, the check-in process was friendly, and the on-site bar and restaurant were nice amenities. Our room was a good size with a very large, super king and very comfy bed, a fridge, desk and a safe. The modern, spacious bathroom with a shower cubicle was a plus, and the room was well soundproofed. However, the curtains didn't fully black out, leaving gaps at either end, which made the room very bright when trying to sleep in. There was an ice machine and plenty of charging options. We were expecting a pool based on the photos on Expedia, but there was no pool, and we received no notification of its closure which was very disappointing! On the bright side, the view of the city skyline from the 33rd floor viewing deck was amazing! The location of the hotel was great, right in the heart of Downtown, next door to the famous Macy's and mere steps away from City Hall. The hotel has a nice luxury feel, whilst keeping its historic features. Overall, Loews offers a comfortable stay with some small areas for improvement particularly in the arrival/valet/parking scenario. We would recommend staying here and definetly would return in the future.
california_usa2020_ - Birmingham, United Kingdom
The main issue is the noise. The doors slam themselves shut, and the rooms offer little insulation from the noise and the vibrations. With wedding parties all night and guests coming and going from their rooms, it just wasn't possible to sleep – which defeats the hotel's main purpose. A secondary issue is that the room has a sickly sweet chemical smell. On the positive side, the staff is friendly and the location is convenient.
ASB867 - Baltimore, MD
Stay away from this hotel!!! Not only they have bad customer service, long & messy check-in process & I lost one of my airpod pro, they lie about their facilities! My son was super sad. We were so disappointed with everything that I decided to change hotels during our last day. After the stay, I even emailed the hotel manager Simone White (they gave me this email address for complaints). But for a whole month, I didn't receive a reply. So I am pasting my email here to save your holiday by NOT going here. -------------------------------------------- Dear Ms. White, I hope this email finds you well. I am writing to express my disappointment regarding a misleading advertisement related to my recent stay at the Loews Philadelphia Hotel. Before booking my stay 11/30-12/1, I relied on information available on Google and TripAdvisor, which indicated that your property includes a pool. Unfortunately, upon my arrival, I was informed by the front desk that no pool is available. This inconsistency was especially disappointing for my son, who had excitedly changed into his swimsuit and eagerly went to the 5th floor, as the elevator signage stated "Fitness Center/Pools." To then learn from the front desk that no pool exists was a significant letdown for him and for us as a family. I have attached misleading advertisements, including screenshots from online platforms and the photo of the elevator signage, to this email. I kindly request an explanation and a resolution for this issue, as it affected our overall experience. Please let me know how this matter will be addressed. I look forward to your prompt response.
xinghuac2019 - New York City, New York
The highlights of our brief stay in Philadelphia included the staff. We received excellent service from the front desk, the valet service, the bellhops, and the bar. We loved our room. It was spotless and well lit. The beds were very comfortable, and I loved the shower head. The Lowe's is in an excellent location, convenient to City Hall. the holiday market, and Reading Terminal Market. I would absolutely use this hotel again. I would definitely return
Sharon B - New Jersey
I stayed at the Loews Philadelphia from 12/8/24 to 12/11/24 in room 2312, and I had a truly terrible experience. Initially, management seemed to take my report of being bitten by bed bugs seriously, which gave me some hope. However, as time passed, it became clear that little action was being taken. Today, I received a call from someone who happily informed me that my room was totally "bed bug free" after their "third-party inspection company" confirmed it. So what bit me in your hotel? Here's the issue: I now have almost 20 bites on my body, with new ones appearing daily. Multiple other colleagues have reported being bitten to the hotel and they don't seem to care. The first of my bites started showing up after my second night at the hotel, and the bites have only continued to surface over the past few days. I literally woke up on Wednesday morning scratching my arm raw from being bitten. The lack of urgency and proper care in handling this issue is alarming. It is absolutely disgusting and completely unacceptable to have such an experience at a hotel of this caliber. Over $300 per night to not be taken seriously when you report something like this to management. I would strongly advise against staying here. BEWARE of bed bugs – they are clearly not taking this problem seriously enough. Disgusting. Do not recommend.
Lindsay S
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