The Ritz-Carlton, Philadelphia

Horrible customer service. Customer service representatives are obnoxious and talk down to you.. Overrated. All they care about is taking your money. They do not respect your Marriott status.. Stay at the Bellevue or any other hotel. You would get a better experience from the Marriotts near the airport

I stayed one week in December and one week in January. The hotel is absolutely beautiful, a lobby like no other. The holiday decor was perfect. The staff at this hotel are great, in all aspects, from the front desk to the bar tenders. We had a 1 bedroom suite, with 2 bathrooms, which was really convenient. I highly recommend spending the extra money on the club level and visiting the spa. Angela the spa manager was accommodating with bookings, she was great. The massage was terrific, and my mom loved her hair styling. Shout out to Steve (bellman), Kristin (bartending), Angela (spa) and Sidi (spa). As always, a 5 star stay, thanks again, Chris!

We had a tough time with our visit. The road in front was shut down and we couldn’t park. Couldn’t get in. Nothing. Had to call them and figure it out after being in traffic for a while. Not really their fault but a call would have been nice. Rooms weren’t all ready. Paid extra for club level and it opens late on Mondays. Final room that was ready didn’t get their key access for club level so we had to deal with that. Club level is smaller than most that we’ve enjoyed before but the staff was super nice and the service was great. The hotel itself is pretty incredible and the lobby is super interesting. That alone was worth the visit, just to see it. It’s close to all the historical sites so the location was also good.

We stayed one cold, December night and it was wonderful! We were upgraded to a room with a view of City Hall...wow! With the Christmas lights gleaming all over the city, it was magical! The lobby bar had a DJ at night and lots of people of all ages enjoying the holiday ambiance. We ate breakfast at the restaurant and Gia was our delightful server. This hotel is in a great location and offers many amenities. We will definitely stay again.

This the last time we stay here. I’m a Platinum Elite member. Access to lounge for member and a guest is guaranteed. Well, Concierge Lounge is an amenity. Things changed. Was told that I needed to pay $350 per person. Now, I have stayed at this same property 3 other times, for years, lounge was included. This Ritz is far from a luxury hotel and unlike any Ritz we have ever stayed. The room was dusty. Hair in the shower. Shower glass door wouldn’t stay shut. Rust on the floor. Left out after entering the room, realized that extra towel was added after, without our consent to enter the room. Requested room service to be delivered by 8am. Had to call to ask for the food. In addition, was over charged for more that I requested and a delivery fee of 12 plus tip added to the bill. TV only worked with limited channels. Total disappointment, not the Ritz property that I remember….