Arizona Biltmore, A Waldorf Astoria Resort

The tennis clinic was amazing. So much fun. Highly recommend. Brett and other coaches are the best. Spa was also great. The hotel is beautiful and staff is accommodating. Chill atmosphere. The spa was amazing. My son and I had the best time. Highly recommend

Hotel review I really wanted to love this property…and I DID!! :) But I can’t ignore the other side of my experience. There are only a few rooms in the entire property that are directly above the restaurant that smokes brisket every morning at 3am..guess which room I got? Yea I woke up smelling smoke everywhere, it was extremely potent. Mentioned it to the front desk, no help was offered. Had to open all the windows and air out the room but unfortunately could not get back to sleep. Also, the reviews mentioning being nickeled and dimed here are pretty accurate. I mean $10 for a yogurt parfait in a cup? Craziest price I’ve seen for something like that. Just isn’t necessary. But there are many pros as well! The history, the design, and the grounds are beautiful. The hair products and soap are quality, bed is really comfortable and the pools are amazing. Jackson at the front desk was awesome too. Also, the fact that you can stay at the property the day you check out and use the room key as an amenity key is pretty sweet. I just left my bag with the valet which worked out perfectly. Overall, I loved the ambiance and the people and would definitely come back, as long as I was in a different room

While the hotel has several pools, most people are interested in the Adult Pool. Unfortunately, half of the pool is “reserved” for folks who want to kick another few hundred bucks daily to pay for a pool chair. In less than one hour, I’ve witnessed four people come in with smiles and leave PISSED. Staff allows people to hold on to their free chairs all day while they go eat lunch, play golf or if they’ve left for the day… doesn’t matter, that empty seat is still theirs. I’m typing this from the concrete, while I lean against a hard umbrella pole for back support. Oh wait, make that six pissed off guests who were just denied chairs and told to find a different pool. Thing is, nobody wants to listen to screaming kids at the other pools OR pay hundreds of dollars to sit in the sun. Greed doesn’t look good on The Biltmore. Incredibly disappointing!

I recently stayed at the Arizona Biltmore in connection with a conference. While the grounds of the resort were beautiful, they were a bit too expansive for a conference. There was a long walk everywhere (e.g., conference space, hotel rooms, especially the villas) and you just got the sense you were missing fellow attendees because the space was so massive (e.g., two ships passing in the night). Housekeeping works hard, but their timing was inconsistent. They didn't turn up the first day because I left my room around noon and they skipped my room and said they would double-back in the afternoon, but they never did. Other days they would try to clean the room very early in the morning (when you were just getting out of bed). Room service trays languished in the hallways for collection. At first blush, this does not scream 'luxury'/high end property. The real highlight was the fitness center and the tennis program, led by tennis pro, Brendan Easterling. I take regular tennis lessons at my local club, and if I could in some way recruit him for my club, I would. I schedule a 60-minute lesson with Brendan, and even in that short amount of time, I felt like I 'upped' my game. Brendan asks really insightful questions at the start to assess not only your skill level, but what your goals are for the lesson. And during the lesson, he was friendly and focused when it came to providing expert feedback. To further support his guidance, and this is what I found endearing even, was that Brendan has a robust binder of photos of tennis pros and their various playing styles to underscore that there is no 'right way to play tennis'. Lastly, the fitness center is top notch and has any equipment that you would want to use while traveling.

Our stay at the Arizona Biltmore was a great start of our trip. We had visited several 5star hotels before, but this hotel was a wonderful experience and a real resort . It starts with the huge, beautiful and impressive entrance hall, followed by the many pools (we even found one for our family alone!) and the wonderful gardens. If you stroll around the grounds you always have the wish to take pictures of all the architectural details, flowers, palm trees, cacti and humming-birds. They offer a hotel tour, which unfortunately we hadn't the time to do, but I'm sure it would have been very interesting. POSITIVE: Our room was huge and beautiful with an extremely good bed (maybe the best mattress I had ever in a hotel) and wonderful duvet and pillows. The windows were large, with french doors and very positive: screen against insects. It was nice, that there was a fridge and not a minibar. The TV was large with many free movies and a personal message when we entered the room. best thing: the pools are open all day and all night (except the slide pool)! This is a so wonderful experience in an area where it is hotter at night than it is on a German summerday. For me who has very sensitive skin it is a great possibility to enjoy the pool without a sunburn. At night there were films at the slide pool. covered parking space for complimentary self parking or valet very nice and helpful people at the reception NEGATIVE: the usage of the famous Catalina Pool wasn't allowed for all guests aircondition was very loud and blew directly towards the bed toilet paper could be thicker and softer food and drinks very expensive strange: we got slippers on request, but were told we had to pay for it if we should take them with us. When I mentioned that they would throw away our used slippers, I was told, they would wash the slippers and give them to new guest. I can't believe that, but that didn't affect our positive impression of the Arizona Biltmore. We would love to come back!