Pointe Hilton Tapatio Cliffs Resort

Rooms are very spacious and good floor plan. Needs major updating! Bed was super comfy and shower excellent! That being said, the toilets need a major update as slow to flush after several attempts. Housekeeping was great with service every day. Ice machine in our building was broken. Big resort with several smaller buildings and signage for getting around was poor. The main pool was great with lots of room for couples or families with kids. All in all it was a nice place but needs a major renovation.

Angie one of the operators for the hotel was so helpful with my 2 reservations for me and my friends. She was able to find my reservations when I could not on-line. I was able to retrieve one reservation but not the other one. She had to stay on the phone with me and finally she was able to confirm for me that I had 2 reservations. PHEW!! Thank you, Angie!! I hope management sees this review. Carolyn

First off, the place is huge. We couldn't believe how many rooms, pools, places to eat, etc. that there were. It had a real resort feel. The pools are very nice. We mainly stayed at the big two on the side of the property. One was fairly quiet and peaceful. The other was more family oriented and had a two story water slide. Staff was accommodating and friendly. We checked in and they were kind enough to give us a rundown of the property. They golf carted us to the room to save us the trip. Overall, great place to stay!

Good luck getting help if you have any issues… in fact I’ve been waiting in line at the front desk for 30 minutes attempting to get help and it’s not the first time during my trip. When we checked in our room didn’t have towels and we ran straight to the pool when we got there so we didn’t notice until we got back and needed to rinse the chlorine. When we called guest services for help nobody answered the phone. We tried 3 times and stayed in the phone one of the times for almost 3 minutes (we felt silly but were really hoping someone could rescue us and deliver towels). We ended up having to go back to the front desk to get towels where I had to wait almost 20 minutes because there’s only one person at the desk and the person in front of you might be checking in. I was told to just text them using a number which is great and all but you should tell people you don’t answer the phone and if you need anything to text. They told us to text for the golf cart ride not for things like towels. Aside from that there was so much chlorine in the pools it burned our eyes and gave my daughter and I rashes on our legs. The food at the restaurant was salty and over dressed. It could be great with a lighter hand. Our stay was just ok and for not being in the ideal location to attractions and restaurants it would be nice if the amenities were better and the pools weren’t chlorine bombs.

Staff is good. This place on the web looks stunning but it’s tired & dated. The policies here are strange. Pool cafe closes at 5?No food in pool area I get it but cafe closed not even a birthday cake for a 13 yr old. We had to move to another pool without a closed cafe.