Pointe Hilton Tapatio Cliffs Resort

Upon arrival we were a little discouraged with being told our rooms were not payed for but Angie took her time with us, smiled through the whole process and let us know everything will be alright. In just a very short time Angie made things possible and me and my coworkers were happy. Thank you Angie for your service, patience and help

I was there for business. When I checked in Angie help me check in. We had a few issues with splitting my charges for my personal stay but she got it done. Upon checking out I originally planned to stay 1 night here & find another hotel for the remaining time but Braden was so helpful & found me a rate that I couldn't resist so I booked 2 more nights. The staff is very helpful & the food was delicious. My only suggestion is to update the outside of the property.

Rooms are very spacious and good floor plan. Needs major updating! Bed was super comfy and shower excellent! That being said, the toilets need a major update as slow to flush after several attempts. Housekeeping was great with service every day. Ice machine in our building was broken. Big resort with several smaller buildings and signage for getting around was poor. The main pool was great with lots of room for couples or families with kids. All in all it was a nice place but needs a major renovation.

Angie one of the operators for the hotel was so helpful with my 2 reservations for me and my friends. She was able to find my reservations when I could not on-line. I was able to retrieve one reservation but not the other one. She had to stay on the phone with me and finally she was able to confirm for me that I had 2 reservations. PHEW!! Thank you, Angie!! I hope management sees this review. Carolyn

First off, the place is huge. We couldn't believe how many rooms, pools, places to eat, etc. that there were. It had a real resort feel. The pools are very nice. We mainly stayed at the big two on the side of the property. One was fairly quiet and peaceful. The other was more family oriented and had a two story water slide. Staff was accommodating and friendly. We checked in and they were kind enough to give us a rundown of the property. They golf carted us to the room to save us the trip. Overall, great place to stay!