Royal Palms Resort and Spa

My stay at the Royal Palms Resort was wonderful, and one of the things that really stood out was the exceptional level of customer service. Every interaction I had with the staff was warm and welcoming, but I especially wanted to recognize Kahtia for going above and beyond. She took the time to share the fascinating history of the resort, which gave me an even greater appreciation for such a unique property. She also escorted me to my room, made sure I had everything I needed, and when I realized I had forgotten my toothbrush and toothpaste, she quickly brought me replacements without making it feel like any trouble at all. What I appreciated most was that she genuinely cared about making my stay as enjoyable as possible. She even offered great recommendations for things to see and do around the area, which wasn't something she had to do but made my trip even better. Those personal touches are what set great hospitality apart from good hospitality. The Royal Palms is a beautiful property, but it's the people who make the experience memorable. If Kahtia is any indication of the standard of service at this resort, guests are in excellent hands. Thank you to the entire team for making my visit such an enjoyable one.

Beautiful grounds, amazing staff and the Dinning was amazing! Especially the Balckberry Creme Brulee!! Wow! A great destination for Couples and families

What a beautiful property. Each room feels like your own private space. Rooms are large and comfortable. I wish I was able to stay longer and enjoy the scenery and all the amenities. The staff were excellent, helpful and accommodating.

WOW! I cannot say enough wonderful things about this resort. I brought my daughter here for a short mother/daughter trip as a birthday present. We were a little leery about going to Phoenix in July, but our first pleasant surprise was a chilled pool! I had never experienced this, and it was the best! Between that and the staff bringing ice water around constantly, we were comfortable and refreshed all day long. The property was absolutely beautiful. Well maintained and gorgeous. Walking around was a dream, with so many nooks and crannies to explore. The food was INCREDIBLE! You don't expect hotel food to be great....but both the restaurant and bar were amazing. We didn't eat or drink one bad thing in 3 days, and we enjoyed at least 1-2 breakfasts, lunches, and dinners on property. The icing on the cake was the staff - every single person working there was kind, attentive, and went above and beyond. The GM brought my daughter a complimentary piece of birthday cake at the pool. Jared and Tracy at the bar were two of the friendliest bartenders I've ever met. We can't wait to return back with my husband and sons for a future trip!

Cute hotel. Decent food. l, but dinner was slow. Junior suite was perfect for a family.