La Veranda Resort Phu Quoc

It’s everything previous reviewers have said in terms of service. Very very good. Sam is a treasure, genuinely warm and interested in all his guests. Excellent quality, supremely clean. A lovely oasis right on the beach and tucked away from the main strip, yet within easy walking distance of shops, restaurants and bars if that’s what you’re seeking. We were happy just staying in the resort for some much needed R&R after a long tour. It’s perfect for that. Happy Hour for cocktails at sunset is delightful and there is low key music entertainment in the evenings. A traditional, colonial style building with two fine restaurants. Breakfast buffet is one of the best we’ve experienced in a month of travel across Vietnam. The beach is quite small and not quite the white powdered sand we expected but with clean, good quality furniture, and superior to neighbouring properties we glimpsed on our walk. The hotel has an interesting history and we were surprised to see the owner herself visiting during our stay. Well run, relaxing vibe.

This hotel never fails to please, this is the third time we have stayed in this hotel in the last 7 years, from check in and welcome drink to check out perfect, the breakfast has so much choice, from fruit to continental to good old toast !, the sun beds round the pool and on the beach are great and always available what ever time of day, the pool is so nice to chill in on a hot day, the staff are so warm and friendly and will do what they can to make your stay piece full and happy, we hope to see you soon on our future travels.

This beautiful hotel goes beyond and above. Wonderful location right in the centre of town. The staff is great! When we forgot a bag with our passports in it, they raced it out to the airport for us. Amazing. Thank you so much to the reception staff and Sam the Guest Experience Manager.

I have to say, my stay left a lot to be desired. If not for the Herculean efforts of Sam, one of the managers there, to try to rectify what was becoming a disaster, this would probably be a one-star review. After asking for a "quiet room" since I was hoping to spend 4 days of solace on my own, I was placed next to a room with part of a large wedding party (which was booked well before I booked my room, which they neglected to tell me about until I arrived...also closing half the beach for one full day/night). The rooms had CONNECTING DOORS, so for the first 2 nights, those drunk jerks next door returned at 2AM to loud laughing and talking, and those rooms are like echo chambers, so it sounded as if I was IN the room WITH them. When I mentioned it to Sam, he upgraded me to an Ocean View (for my 3rd and 4th nights) that was much quieter. In addition, the club sandwich at the casual restaurant was abyssmal. I specifically asked before I ordered it if it was on toasted bread and was told "OF COURSE it is toasted, Sir". It ended up being a flimsy, soggy, piece of brown bread with chicken that tasted like rubber. The TV in my first room didn't work, and even when they came by to try to fix it, they could not. I didn't bother trying the TV in the second room. Lastly, the pool was supposed to be open until 7PM every night, but one night I stopped by for a swim after sunset on the beach BEFORE 6:30PM, and no towels. The next night, I walked by just before 5:30PM, and no towels. It's bad enough they close the pool so early (except for the aforementioned drunken wedding party, which was apparently allowed to swim well after 1AM). Just far from what I expected based on reviews and recommendations from people who knew others who had been there. The resort itself is nice, and secluded enough for Phu Quoc, and the staff seemed to do their best to go out of their way for the clients, but not being able to sleep more than an hour or two for half of my stay was unacceptable, and was preventable. The food in the casual restaurant? Pretty nasty. Thank you Sam for salvaging at least part of my stay!

Fantastic hotel with staff that genuinely care if you are having a good stay. Special shout out to Sam but all the team were great! The guy at the beach even reminded us that afternoon tea was being served (complimentary) 😊 plenty of complimentary activities from cooking classes to yoga ( thanks Patrick) to afternoon tea and rum tasting