The Slate

This hotel is somewhat overated. Let me begin by saying I was deceived by the pictures they've posted on their website. The landscaping looks nothing close to what they have on social media. The grass is unkept, weeds everywhere, flowers withering, dead shrubs and leaves all over the place. Looking at their landscape was really painful. Next - they really need to train ALL their staff to speak basic english. Everytime we ask for something, there's always a miscommunication. Eg - When I ask for cutleries, they bring me a mug. When I ask for 2 sets of scrambled eggs (and I repeated several times that I wanted 2 sets, meaning 2 plates of scrambled eggs), they always prepare 1 set. And this happened for 5 days in a row. Or if I ask for 3 pieces of towel, they bring 1 piece. Or if I asked for a few pieces of plastic bags to place my dirty clothes in, they give 1 laundry bag. They also need to work on their efficiency. Eg - When I call a buggy, I always have to wait a minimum of 10 minutes. And then the driver comes, he picks us up but when he drives us to the lobby, he'll always stop to have a small chat with one of the staff who's delivering food, or passing by (which was just annoying). And when we booked a session to play tennis, no one was there to unlock the gates during the time slot. We headed to the gym to see if anyone was there, and no one was in the gym. So we had to call reception and wait for 20 minutes for someone to turn up to unlock the tennis court gate. And the surface of the court is awful. If you play competitively, you won't enjoy these courts. Then when we were having drinks at the sports bar, I asked if they could change the channel so we could watch the Australian Open, and it took the staff there forever to figure out how the remote worked. In the end I helped myself to change the channel. It's all these small little things which is just annoying. We paid good money for our rooms. And don't get me wrong, the staff are nice but that's not compensation for their poor service/lack of training. My issue with this hotel is mainly trivial, but the problem is the trivial items stack up and I can't accept them for the price they are charging.

Wow! First time in Thailand Phuket and the Slate did not disappoint. Sleek and modernist vibe with service that's unparalleled in many Michelin hotels we've stayed in. From suite, to food to service and ultimately to the fantastic staff. They were so thoughtful (even if they did forget my big birthday, to be fair trailfindes may not have passed the message on 🙃). I can forgive them anything as they looked after us and the resort so well. The beach is only a short walk from the hotel and there are plenty of little eateries and juice bars to tickle your taste buds. But there is so much choice at the slate you may not want to. Black ginger is a real treat 😋 As first timers we will be back and will save the slate for our home journey leg, so we end the holiday on a high. Thank you the slate team, see you next year 🙏.

We booked this hotel a year ago and I honestly couldn’t anticipate how wonderful it was having read reviews for a long time. This is the most beautiful resort Luxury and service are top notch We have been to Phuket many times and nai yang is perfect for us A short commute from The airport Many massage and eating places around We spent most of our time at the main pool as we were travelling with a 12 year old who made friends in the pool The kids club was great too with many activities being run The gym was busy but I loved Carmen who took some amazing classes at 8.30 am Ian at the pool was very kind and bought water and fruit sticks around and relayed my dietary requirements to the kitchen Food at breakfast is 10/10 Coffee can be busy but it’s fantastic Cheap food available outside the resort We ate at the pool bar area twice at night and enjoyed the cocktails at the bar which had a singer a number of times Would absolutely love to visit again next year Pack repellant and use it

I honestly do not know where to begin to discribe my love of this hotel. I have traveled the world for work or pleasure for more than fifty years and this may be the best hotel/resort I have ever stayed at. The design is flawless. You cant help but feel every tree and plant was specifically designed to be where it is. The grounds are stunning. Four pools ( one adults only) that are absolutely lovely. Location: Only ten minutes from airport but never heard a plane. Walk out the back entrance to beautiful NaiNang Beach and village. Its a way from the craziness of other areas of Phuket but there are many restaurants, massage palors and weed stores in a lovely laid back setting. No dealing with the crazy traffic in Phuket. The food at the main restaurant on site ( the only one I ate at) was delicious and reasonabbly priced for a 5 start hotel. And finally, the people. The staff I encountered were genuine and always smiling and helpful. Highly reccomend for solo, family, or romantic stay in Thailand.

This is in my top five hotels. The location , decor, landscaping, cleanliness are all high quality. The staff are exceptional being polite and genuinely caring. The Hotel App you download when arrive is very helpful and informative. It is a large hotel but didn’t feel crowded around pools or restaurants. I can’t wait to go back