Twinpalms Phuket

I did have a couple of issues with the room. I had a mouse in my room and one morning I woke up to the sound of a large loud leak from the bathroom ceiling. Barring these issues, the stay was incredible. The staff is very kind and attentive and they made sure that my partner and I had a lovely visit. We stayed in incredible rooms that walked out into our own private section of the pool, what an incredible experience. I would definitely recommend the resort.

We had an amazing stay at Twinpalms Surin Beach. The service quality is at such a high level, we really could switch off and have our consierge Pisit take care of everything we needed including tours, transfers and recommendations of must-see places and events. Our holidays were completely stress-free. Amazing and very beautiful hotel in superb shape, we will be back.

The hotel is beautiful with excellent service. We received an upgrade to a duplex loft which is a huge 2 storey suite with a nice patio & private plunge pool. With this room you receive a butler service. Pisit was a wonderful host, providing lots of useful information and always on hand if we needed to ask anything. All the staff are very friendly and the hotel has a boutique feel. It is a tranquil oasis and a very relaxing place. We personally like a more lively pool scene so we were able to go to the beach club “Catch” via the complimentary shuttle. The local beach is just 2 minutes walk away. Overall we really enjoyed staying here. The staff are all very kind and welcoming. The hotel is spotlessly clean, housekeeping did a great job and the restaurants were great. Pisit really enhanced our stay and you will be lucky if you ever get to meet him.

This place was fantastic. We were upgraded to the penthouse room and it was the nicest hotel room we have ever stayed in, including a pool on the roof that was fully private with shade and was perfectly clean the entire stay. Alex and Chart made our stay truly excellent with a great yacht trip and dining and activities suggestions. Beach is a short walk and we woke up early to walk its length before the crowds. We thought the breakfast buffet was awesome and certainly had everything we could want. Floating breakfast one morning big was also great. If you book direct they have a free upgrade, but no Hilton points. The upgrade for us was a much better value. All in all would absolutely stay here again!

We spent 10 nights at Twinpalms Hotel in Surin Beach and overall had a lovely stay. The hotel itself is beautiful, with well-equipped rooms and a large gym and spa. The staff were always attentive, polite, and ready to help with anything we needed. One of the highlights was the swimming pool, which stays open until midnight—perfect for a late-night dip. However, for a 5-star hotel with such a high price tag, the cleaning was quite average and disappointing especially in the bathroom. The breakfast options were fairly basic but still satisfying. One of the perks of staying in a better room for a longer period was a complimentary yacht cruise, which we registered for, but unfortunately, it was canceled the day before. The hotel arranged an alternative catamaran trip, which was enjoyable but quite poorly organized, with last-minute program changes. On the bright side, booking tours and restaurants through the hotel was seamless. Surin Beach is about 150m away and they offer car transfer from/to the Phuket Airport for a competitive price. While Twinpalms offers a luxurious experience with great service, the lackluster cleaning makes it feel overpriced for what you get.