Bagni di Pisa

A glorious stay in this beautiful old palace. The building is beautiful, full of historical charm and yet with all the modern facilities needed today. The bedroom was very spacious with high ceilings and very quiet. The spa is split in two and has an abundance of options. 7 pools in total. The location is fairly close to the train station, which we used to go to Pisa and Lucca. Just check the times as the trains are hourly. Amazing service from the team, with fab breakfast. Can't wait to go back!

We enjoyed the spa and the thermal waters every day of our stay. The restaurant was delicious. The location was perfect We ask for a tea kettle for our room. The staff look at us like we were crazy but said they would see what they could do. No tea kettle ever arrived. Interestingly, ever other place we stayed in Italy had tea kettles in the room.

This is not a 5 star hotel. Room conditions are poor. Bathrooms last remodeled over 20 years ago. WiFi is poor. Food was absolutely lackluster from a food quality perspective. Actually that’s too kind. Think about a 2 gallon bucket of butter on the breakfast buffet. From a standpoint of quality, presentation and sanitary standards, that bucket is emblematic of this hotel’s standard. Spa service was unfriendly. Front desk communications were poor. Definitely not 5 star. No concierge on staff. Service in the bar seemed intentionally neglectful in that we were the only guests in the bar and waited endlessly for service. Worst of all was the open disdain shown toward us by the server in the breakfast restaurant. I have never been insulted in that way in all my travels and I have lived in hotels full time for years on end since the early 1980’s. The problems at this hotel are not likely to be corrected in the near term and our experience is certainly not due to any isolated incident.

This hotel was a lovely retreat. Our room was amazing, half board dinner was great and had very few restrictions, definitely recommend it. The staff were great and very accommodating to dietary requests. The bar service and cocktails also very good. The spa was a little confusing, not many staff to ask but it’s nice, although maybe a little less on offer than i expected. it’s definitely a historic building/ spa facility and it has a faded grandeur about it. I liked this and it’s part of the experience- just don’t expect new-ness!! We had the misfortune to arrive during a train strike - Anna at reception was very helpful in arranging a taxi for us from near pisa after a stressful day- this was much appreciated!! note that the hotel is in the countryside near Pisa so definitely plan how you will get there, the train service usually runs but check the frequency- it seems like a very quiet station!

The spa was really enjoyable, very relaxing inside. The warm pools were lovely. The body salt and mud scrub were great, makes your skin really soft but if you have sensitive skin, it might be best to skip the salt and just go for the mud. The spa could do with a revamp as its very old and looks like it needs a lick of paint. Although the rooftop pool started out really relaxing, they started playing music ever so slightly too loud, which killed the relaxing spa vibe. We didn't realise kids were allowed in the spa until we got to the rooftop and there were crying kids.......