Andaz Mayakoba Resort Riviera Maya

The staff here is incredible, and the rooms and beach lovely. I seriously cannot stress enough how great the staff is, which makes me feel really horrible to have to give this review. The food is absolutely disgusting. So bad. We have never skipped meals on vacation... it was so bad. Not andaz/hyatt quality at all. Horrific. Sad. Think awful airport food. the lounge food at the airport was actually much better, so much so that I cried multiple times embarrassed for having booked this holiday.

Easily one of the best destinations in all of Mexico. We will be regulars there for as long as we can be. The perfect blend of relaxation, nature, ambiance, weather, beauty, and activities. Once you are in Mayakoba you do not need to leave and especially once you visit Andaz you definitely do not need to or want to leave. Isa our butler/concierge was wonderful. Antonio and Jose from the beach service team are amazing. Raphael our driver was also wonderful. Everyone we encountered or dealt with throughout our stay was exceptional. Not a bad thing that we can think of about the resort, the staff, the food, the property. 10/10

The resort was great we loved all the different restaurants and riding the bikes around the property. Nature trail is really nice, make sure you sign up for the boat tour a great way to see the property. We also played golf on the course affiliated with the resort, very easy to coordinate and transportation was provided.

It was one of the best properties I've stayed. Excellent service and a very beautiful place. Very good option for families. It's a 20 min drive from 5ta avenida and 25 min drive from xcaret Park. We went on dia de los muertos and the decorations in the lobby where a really nice touch. It also has a big water hole with an opening on the roof that resembles a cenote. Dining options are excellent, and in room dining is really fast. We had a lagoon view room and it's was really relaxing. Since the property is so big, there's gold carts that can take you from one place to the other and also free bicycles that can be used to move about. Totally recommended!!!

The resort is well managed and professional. The staff is friendly and dedicated to providing every service and assistance you could expect and hope for. It would be difficult to find anything to criticize or complain about. Their survey asked what they could do to improve- I had nothing I could suggest as everything was as I hoped or wanted.