Banyan Tree Mayakoba

My husband and I had a wonderful 4 night stay at Banyan Tree. This is a fantastic hotel for people looking to unwind and escape crowds. Throughout the weekend we felt consistent, genuine hospitality from a team that greeted us by name and seemed genuinely focused on making our trip wonderful at every step of the way. The hotel has thought of everything to make your trip great, and doesn’t seem to be cutting corners anywhere. We also appreciated that when we did have a small issue, maintenance fixed it within an hour and the GM checked in with us personally the next day. Some other random things to highlight that may not be clear in other reviews or on the website: - Hotel room had great AC that kept the room cold and cut down the humidity - Room came equipped with portable indoor / outdoor Sonos speaker - Easy instructions to screencast from your device to the tvs in the room - 24/7 room service - At the beach there were free mini appetizers and popsicles randomly given throughout the afternoon - Room cleaned twice a day - Transportation between the resorts was easy to get via golf cart and SUV - Breakfast at Oriente was great, and had a wide variety of foods. You can have the buffet or have foods made to order. They also have wonderful coffee and complimentary mimosas and bloody marys. - Never had an issue getting a lounger at the beach. The team out there was great and got us set up each day with towels and water. Drink and good service at the beach was extremely friendly and prompt.

I recently had the opportunity to stay overnight to check out the property and was delighted by the service and the accommodation. I stayed in a villa with a private pool and separate living room and it was decadent. I enjoyed the attention to detail and the property. Room service was divine. The breakfast buffet was a delight.

Hi everybody Everything was great The best part of my stay was the service in the beach from Roberto and hugo, they do everything for you so you have a great and awesome time I really recommend the hotel and the service Again everything Awesome!!!

We stayed for 5 nights here and it was really a joy to be there. I was a little worried because I read some of the negative reviews. - We stayed in the Harmony 2 bedroom suite. It was perfect for us since we have 2 teenagers and they had their own entrance on the 2nd floor. The master bedroom is on the 1st and wrapped around by the pool. The living room detached from the bedrooms so there is really no need for the kids to invade the parents room. The suite is also very close to the Sands Restaurant which is beachfront. I myself did not find our room to be outdated or in need of repairs. I think if you are focused on some chips in the furniture you are focusing on the wrong things about a vacation. The pool is kept very warm which we liked and the air conditioning in the rooms is strong. - Getting around is done by golf cart. Each room comes with several bikes, but I wouldn't recommend riding them in the evenings. Its best to dial 0 from your room to request one within 5-10 minutes. You can also tell the concierge to arrange them ahead of time. - You communicate through Whatsapp with your concierge. I wouldn't recommend asking them for anything you need immediately. But they are great for making plans for later on. - Yes the food is expensive and reservations are required for all dinners. As a family of 4 lunch was about $200 US and $300 plus for dinner. We did the Tuna Experience and that was about $900. Only the Sands restaurant is by the beach, all others are in the Main Lobby. The breakfast buffet is at the Oriente in the lobby. At the Sands they have a full breakfast but no buffet. - The staff here is really wonderful. Everyone is exceptionally professional, warm and friendly! - We did snorkeling, jet skiing and canal kayaking. Make sure you reserve these experiences a couple of weeks before you arrive. The golf carts will take you where ever you need to go to meet your guide. - Animals! Make sure you bolt any sliding doors. The raccoons can open doors and they raided our mini bar the first night. We texted the concierge and they made sure we weren't charged. You will also see large iguanas and hear very loud birds.

This is a beautiful property. The food was always good. Not great, but good. The staff was always friendly. However, the service and amenities were unreliable, which led to a stressful rather than relaxing vacation. Will my room key work? Will the cart arrive when requested? Will the restaurant have our reservation we made two months ago? Will our room be cleaned today? Will we have the promised turn down service today? Will our pool be heated today? Will the hot tub work? Will the ice I requested ever arrive? If you’re into suspense, you will love it here. Finally, we arrived at the beach at 8:30 am to find all the pool beds and loungers “reserved” and not a soul in sight. The staff member we confronted about this explained that they allow people to hold them while they have breakfast, yet there was no one in the restaurant. When we pointed that out, she said that people complain if they tell them that they cannot hold the beds like that-which is actually the policy-and that she would get in trouble. We then pointed out that we were, in fact, complaining, but that didn’t elicit anything but an apology. We got a lot of apologies during our week-long stay. This resort is entirely too expensive for the inconsistent and nerve-wracking service we received. I would not recommend and will certainly not return.