El Dorado Maroma

Maroma sets the mark higher and higher each time. It’s why we keep returning once or twice a year. The beach and food are top notch . But it’s the staff who really set this resort apart from others. You won’t find better people and service anywhere that compares to it.

Our helpful team at tripguy.com recommended this location to us as an option for our honeymoon! It checked off boxes we wanted. We chose it as the second half of our trip for a more private, romantic, relaxing vibe. Overall a beautiful location on this private gorgeous beach with fun water excursions included in our stay. It was so green with trees and flowers everywhere. Great servers/bartenders and yummy food! The best taqueria for lunch by the pool, must have! When we first checked in we didn’t get all the information so we were a little lost. We came down to the front to ask questions as we couldn’t get ahold of anyone on the phones with both front desk or concierge. We then realized the next morning we still were lost & then they gave us a QR with restaurant times, menus, events happening on site..and introduced to our concierge to make dinner reservations. So make sure you get that aok upon check in! We did mention it was our honeymoon when asked upon check in. The second day we asked if they do anything special for it & they told us that they normally decorate the room with roses etc. We told them ours had not been decorated but we would enjoy that. It then became a situation for the next few days. There was a lot of miscommunication among staff and then it seemed they tried to blame us for not informing them or answering the door when we were showering. The service with front/concierge regarding the situation was not great. We were stressed & frustrated after many things happening that we ended up speaking with Jared the manager. It wasn’t until multiple interactions & until our last night stay where it was rectified. I truly think he was trying to help but it was how they handled it the days leading up and us feeling let down from the get go. This plus being lost for the beginning of our stay due to no info given to us and not being able to get ahold of anyone was frustrating. Our transportation with Lomas travel and other staff around the resort was great, definitely want to reiterate that service all around was still friendly and helpful. Hoping the negative part of our experience isn’t a regular occurrence for other people!

We had a wonderful experience. There was so much to do, the animation team were exceptional with Alex’s always offering wonderful experiences and we really enjoyed craft making with Karen. Marco who took us on an exceptional excursion had so much knowlage to share! Fernanda at the front desk and Antonia were so helpful and always there to assist. We enjoyed the friendly staff including leobardo at the second pool and Luis at the Tackaria was amazing and made such wonderful food! Armando at breakfast always creates us with a smile and a warm greeting. Daniel at the beach helped us always with drinks and wonderful service. We took advantage of the spa here and had a wonderful massage by Herbert suggested by Brian who was so friendly. We would highly recommend staying at this resort

As always a fantastic time. The staff is so friendly. Want to give shout out to my butlers Isreal and Enrique and beach butler Armando they took excellent care of me. Also to the entertainment team Jerik, Osvaldo and team. They brought energy and fun to the pool and beach and of course great music. Hope I have the names correct.

We just got home today. The resort was amazing!! Rooms are fantastic all the staff are very friendly the bartenders are fantastic!! Want to give a huge shout out to the entertainment team Osvaldo, Alex, Jerik,Cris,Marco,and Kevin. They brought amazing energy and fun to the pool and beach and of course great music I would definitely go back again!!!!!