Etereo, Auberge Resorts Collection

We are a family of two adults and two children (ages 5 and 7) who visited this property for 5 days and 4 nights. We are very familiar with Auberge properties and are loyal the brand. Though rooms are costly, the properties are beautiful and authentic; the food is delicious, fresh and as healthy as you prefer; the service is nearly impeccable. These expectations were all met during our most recent stay. We were particularly impressed with Chavitos (kids club). Paol, Regina, and Ruby made our kids' time there special and fun with lots of local crafts and learning Spanish. We mostly used it for half days so my husband and I could do adult activities and then reunite for family afternoons. We did also use Chavitos for 2 movie nights such that we enjoyed 2 family dinners on property and two adult dinners on property. We enjoyed all of our meals there but highly recommend the Abuela dinner as a very special and fun treat (but bring the bug repellant supplied in your room - they have some on site if you forget). Occupancy was low during our stay and it felt like we had most of the place to ourselves in that we didn't wait for anything and there were always tables/reservations available. Rides arranged through the resort were fantastic to and from the airport. We would recommend this resort to anyone looking for a family getaway. We will be back!

As a travel agent, I need to recommend hotels to our clients and our policy is only to do so if one of our staff has tried it out. The Etereo is a magnificent property and this is reflected in the price. We stayed there for 4 nights (4th night is free) for an average of $1,439 per night including taxes. (taking into account the free night) I have no complaints about the price since, as they say , “you get what you pay for” and hotel prices have soared since Covid. What did infuriate me is the gross overcharging for additional services. It started when I tried to book a car to and from Cancun airport to the resort and the hotel quoted me $198 each trip. I found that expensive for such a short journey and secured a ride in the same type of vehicle offered by the hotel for $68! (both trips were faultless). Next came the private excursion to the Tulum ruins and the Cenote caves. The hotel charged me $890. The guide we had happened to be independent and gave me his card. He offers the exact same trip for $350. This is bordering on theft. Yes, the hotel is entitled to make a profit but to charge 2 ½ times the actual cost…. Other examples are a glass of non descript Rose wine (not even from Provence) for $37 (including tip) and $10 for a packet of potato chips. I could go on but I will not be recommending this property to our clients without warning them to be careful what they ask the hotel to arrange as they will undoubtedly get ripped off and that charges for food and beverage are almost incredulous

The property is stunning. The hospitality immeasurable …it is so wonderful, The karma is just so perfect…so relaxing and a total zen.The elevated dining experience one we will always remember…..every meal .We made beautiful memories there with all of our family….3 generations.Our grandchildren loved it so much. It has a quiet,peaceful atmosphere and so nice to meet so many wonderful families enjoying themselves together. We are already thinking of booking for next year.

Exceptional Auberge quality, atmosphere and food, with a surprisingly great program for kids that our little one loved. The grounds are impeccable, and everything lives up to the brand, while also being small enough to be easilly navigable with a young child.

My wife and I came early for a business conference at the resort, to enjoy some time in paradise before our meetings started. The resort is over the top amazing. The staff, which felt like they outnumbered guests, were amazing and super friendly! The architecture and amenities were amazing. We highly recommend a stay! It was truly paradase