Fairmont Mayakoba

My wife and I visited Fairmont Mayakoba last week. Despite some overcast days and rainy weather we had a fantastic time. The property is huge and very beautiful. The people were exceptionally friendly and the service was exemplary. We were very fortunate to be cared for by Johvany and Mónica during our stay. Both were genuinely happy thoughtful people who were very responsive and attentive to our requests. We thank everyone at Fairmont Mayakoba for a fabulous experience!

My husband, infant and I just returned from a stay at the Fairmont Mayakoba. We booked a king casita suite which was a beautiful and spacious accommodation for a family as it had 2 bathrooms and an expansive private balcony. Did not do the all-inclusive, but food was expensive and we may have broken even if we had. That being said, all restaurants were excellent! Of note, kids under 5 eat free. Special attention to Gaia, Fairmont’s amazing seafood restaurant, with excellent service from Cesar. We also had excellent service from Edgar at Tauro the steakhouse and from Luis at the beach. Our room butler Vanessa was excellent, a perk of the suites. She helped us book restaurant reservations and was constantly available for assistance, questions, and golf cart rides. We enjoyed walking around the property, hanging out at the beautiful beach and pools. We noticed there were a ton of babies at the resort- I will say we were very welcomed everywhere with our baby and did take advantage of the babysitting services. Our sitter Rebeca was very professional and made us feel instantly comfortable. We also enjoyed being able to go to the other resorts for dinner or on nature trail. Highly recommend this property for a relaxing family trip.

My experience with my boyfriend at the Fairmont was incredible. From the pre-trip communication with the concierge, Valentina, to the moment we left the resort, we were highly impressed with every facet. Our room was at the beach area and had a beautiful view for us to have coffee each morning. We were able to quickly walk to the beach, pool and multiple restaurants. For anything not easily walkable, we contacted our butlers and they quickly took us where we needed to go. They assisted in helping me perfect our dinner reservations and transported us on time each evening. Our butlers were Joyce and Edgar and I cannot recommend them highly enough. They made our stay exceptionally pleasant and easy. I shared with them that it was my boyfriend’s birthday during our stay, and they took extra time to make it a very special day. They even decorated the room during his birthday dinner so we came back to that as a surprise. I would return to the Fairmont Mayakoba just to see them again! They made us feel like family and represented the resort at the highest level possible. We have had butlers at other resorts and nothing compares to Joyce and Edgar. Each restaurant we dined in was amazing and the service was excellent. Even the servers on the beach went the extra mile for us. Fairmont must have the best hiring and training program in place because it showed in every single employee we encountered, even our room attendant, Israel. The turndown service each evening was a welcome start to getting even more relaxed. Our goal for this trip was to celebrate and relax, and we couldn’t have chosen a better place to accomplish those goals. Speaking of relaxing, please book the Yucatán Experience at the spa and add on the extra 30 minute massage time. I have had massages all over the world and this massage experience tops the list. If you have an opportunity to go to the Cirque du Soleil show that is off property, absolutely do it. The resort can help arrange tickets and transportation. It was an unforgettable show.

Beautiful resort. Nice pools and beach. Enjoyed painting hats for an afternoon activity with our daughter. Good food. Bassano was a favourite restaurant. Tauro was also good. Breakfast buffet at La laguna was great. Good service and food options at the beach.

We had our wedding at the Fairmont Mayakoba in January and it was such a memorable weekend. Jaime- did such a great job of coordinating our big day for the past year and leading up to the day. Our guests had the best weekend eating and drinking and exploring Mayakoba. The service is top knotch. From the concierges to bellman, everyone treats you like a queen. The bar tenders really took care of our guests and my husband and I. We were never without a drink on the dancefloor and our friends said this was some of the best wedding food they have had. Highly recommend your big day at the Fairmont! We will be coming back for vacation for years to come as well!