Fairmont Mayakoba

Another great trip to Fairmont Mayakoba. Amazing property with fantastic staff including Leonardo at Hix, Alejandro at Brisa’s and Rodrigo! Will be back shortly to celebrate with friends and family. Wild life on the property was beautiful and trip could not have gone better.

Just an amazing resort. We really enjoyed our 5 days stay. We went there for our daughter birthday week. Our butlers Sofia and Fernando were very very efficient and went the extra mile to make our stay a very comfortable and memorable one. My daughter had a wonderful birthday at the resort. Hands down FAIRMONT is a beautiful resort - excellent food good and friendly service and very very clean. Also the Concierge desk staff and front desk staff were amazing. Oh and not to forget the El Camaleon golf course is just amazing played 18 holes. We plan to visit again soon.

I thoroughly enjoyed my stay with the exception of the raccoons on the balcony- kind of grossed me out. The staff is wonderful, the property is clean and very well maintained. I don't enjoy too many families while vacation but if you have small children this place seems to accommodate for them nicely. The gift shops are terrific. Also, I dont love man made beaches but the place does a nice job with curating water activities for groups or individuals. The location is nice if you want to venture out to Banyan Tree, Rosewood or Andaz like we did. Also, a short drive and a cheap cab ride you can visit either The Edition or The St. Regis- both worth having a look. I wanted to write a review about the Steakhouse at the Fairmont called Tauro - although the Manager was very inexperienced and doesn't understand how to maximize revenue the food and drinks were stellar- pictured- an awesome cocktail! Great meal I highly recommend it and do make rezzies they aren't quick to accommodate walk-ins.

The Fairmont Mayakoba is a paradise with the lush plant life, flowers, canal and crystal beach on white sand. From the moment we arrived, we were greeted with tropical drinks and even upgraded with a beach casita that included two butlers. This was such a wonderful surprise as we were celebrating our son’s thirtieth birthday. We already knew what to expect with this being our second visit to Mayakoba. However, butler’s Vanessa and Augustin made our trip amazing. They picked us up and brought us back to our room, got us a boat ride, arranged dinners, and made us feel like royalty. They shared helpful information and kept us laughing with funny stories. They were both charming and helpful. We already are talking about returning and will definitely request them if we get to have a beach casita again. Miquel was our boat guide and we remembered him from our trip 2 years ago. He is very knowledgeable and interesting. We learned a lot from him. He is also very funny! Ask him about White Castle sliders! We recommend him 100%. All of the staff are wonderful here. We asked for some extra towels and they brought us 8. Over and above service!! I just can’t say enough about this place. Truly a dream vacation!!

Spent the most incredible week at the Fairmont Mayakoba and the only downside was they made me go home after I had to check out 😭 The grounds and food were fantastic, but the service here really take everything to the next level. As a wheelchair user, I found it to be one of the more accessible resorts in the Cancun region. First of all, I was so happy to have a choice of rooms that have two beds so that both my companion and I could sleep comfortably without someone being relegated to a sofabed or rollaway. I chose the Signature Casita and loved being able to sit out on my accessible over-water balcony. We ordered room service breakfast there a couple of mornings and they arranged it so beautifully for us! The room, and especially bathroom, was quite accessible for my needs. We found most of the restaurants exceptional. The breakfast buffet at La Laguna was beyond and I loved trying all the traditional Mexican dishes. Our favorite restaurants were Brisas for lunch (get anything from the raw bar and desserts OMG!) and Fuego (lamb barbacoa, Nayarit fish for 2) and Tauro for dinner (crab cakes, lamb chops and chocolate cake). The only disappointing meal we had was Bassano, they really don't how to cook pasta properly so I would skip. Guacamole and ice cream on the beach were great options for snacking and Cielo offers breathtaking views along with superb cocktails! I also picked this resort because there was an option to sit outdoors for every meal, which also meant that every single restaurant was accessible to me as a COVID conscious person (because still a pandemic). All of the restaurant waiters were phenomenal. Our butlers Sofia and Fernando provided great service, driving us around the resort on golf carts and helping with my wheelchair and making reservations. Moises, Emmanuel, and the whole lifeguard team on the beach (there were two others guys whose names I forgot but they were just as great) were literal lifesavers. The Fairmont is one of the only resorts that offers their own amphibious beach wheelchair and the lifeguard team hauled me all around the beach, arranged chairs, and made sure even Fuego, the restaurant on the sand, was accessible for me! Emmanuel the bartender at Cielo also went out of his way to make the mixology class accessible for me, had so much fun there. Though my overall experience was great, here are some accessibility improvements the resort should make to make things easier on disabled guests and to be able to welcome guests with power wheelchair that can't be folded and tossed onto a golf cart: 1. Acquire at least one golf cart that allows wheelchair users to ride while sitting in their chairs. These exist at attractions in the US and with the millions poured into Mayakoba, it shouldn't be a big deal to buy at least one that can be shared at the resorts if not just for Fairmont. 2. Extend the walkway that connects the bathroom by the kids club on the beach to the “backstage area” that provides a short cut to getting up to the Maykana entrance without cutting through all of the 800 and 900 buildings and passing the whole beach. This is a cheap and easy fix that will make things way easier with a wheelchair. Of course a ramp to Maykana would be even better but this is a quick solution to solve most of the problem. 3. Add one or two wooden pathways that extend closer to the sunbeds. Alternatively, mobi mats work quite well in the same way and can provide better wheelchair access to the relaxation area on the beach for wheelchair users that can't easily transfer to the beach wheelchair. As amazing as the lifeguard team was, it would be great to have more independence moving around the beach area. 4. Move beds slightly so there's more room to pass and get onto the balcony.