Hotel Xcaret Arte

My parents and I had a great overall experience at Arte. It was our 5th time there and it was great per usual for the most part, there were a few details like when we stayed at Casa de los Artistas they did not leave the night courtesy and we especifically stated that we were celebrating my mom’s birthday. We had great conversations and great service at Casa Musica wet bar, Hatziri, Alejandro, and Rafael provided excellent customer service and prepared us great drinks. They were very friendly and overall really nice people that genuinely made our experience even better. Additionally, during our dinner at Xin-Gao in hotel Xacret Mexico, Angel gave us excellent food and beverage recommendations and explained each dish thoroughly, he was very knowledgable about the menu and provided outstanding customer service. All the employees were amazing and genuinely made us feel welcome and at home, but Hatziri, Alejandro, Angel, and Rafael went above and beyond and made our experience a thousand times better.

This place is beyond amazing, when I say it offers you LITERALLY everything, I mean everything. You won’t even want to leave the resort. Everyone was so nice, the staff were always helping us when we needed, the butlers we had (Jared & Adrian) went over and beyond for us. Our event planner Naomi was super nice & helpful too. Hands down the best luxurious experience I’ve ever had & I can’t wait to be back again!

This was my third time staying here and it never disappoints. From the beautiful surroundings to the friendly helpful staff everything works seamlessly to make it the most enjoyable holiday experience. The rooms are beautiful, the most comfortable bed I’ve ever slept in. The lagoon and the lazy river, which is a real river, are total highlights and very unique, The food is fantastic and highly varied in the buffet. The individual restaurants are all 5 star with great choice of food and drinks. The parks are great and I can’t believe they’re all included in the price, you would happily pay to visit any of them. Xenses is a firm favourite, Everything is kept beautifully clean and tidy and nothing looks dated or worn. I’m excited for my next trip!

Hotel Xcaret Arte - What an amazing resort - fantastic by all means. Hector and Fernanda were the absolute best as they saw to our every need! Would go back in a heartbeat. The food was delicious and authentic, and everyone was so incredibly nice.

“ The service was above and beyond, the staff at this hotel were incredibly welcoming and helpful throughout our stay , everything is clean and tidy ,we also enjoyed the delicious food at the restaurants.overall and excellent vacation.“.