Hotel Xcaret Arte

Stayed with family of four from January 30 to February 10. Guests at Arte can dine at the family side too. The resort is large, with lots of walking—clearer signage and maps would be helpful, as it takes time to figure out directions. Restaurants & Food: Apapachoa (9/10) – An excellent vegan restaurant. Must-try for dinner: Zori Kon (plant-based sausage), ribeye, burger, Mexican pizza, cheesecake, chia pudding. Good brunch options too. Theatro del Rio (9/10) – Dinner show with a vegan menu, including dessert. Very good. Must book upon arrival. We secured most reservations in advance via their wish list, but Theatro had to be booked onsite. Bio (6/10) – Vegan cave restaurant on the lagoon side, open for lunch. The plant-based menu is decent but could use more flavor. Encanta (7/10) – Enjoyed my plant-based meal, but the coconut dessert was the highlight. Their meat options are good too. TahXido (8/10) – Japanese with plant-based options. We enjoyed our meal. Chino Poblano (7/10) – Fusion cuisine. Average experience. XingHao (8/10) – Japanese fusion. Good experience. Mercado (5/10) – Breakfast/lunch buffet. The family side offers fresh juices, while the adult side only serves pre-packaged drinks. Vegetarian/vegan options are lacking, with just cold salads and a dessert labeled "ice cubes" for vegans. The buffet is good for meat lovers. Cayuco (5/10) – Seafood buffet. Excellent for seafood lovers, but limited for vegetarians/vegans. Fuego (7/10) – Italian fusion. Pretty good, with vegetarian/vegan options available. KibKibi (4/10) – Overhyped and our least favorite. Lacked flavor. If you like bland food, you might enjoy it. No plant-based options. Coffee Shop near the lobby – Offers dairy-free milk but no desserts. Staff is pleasant and provides good service. Resort Experience: Beautiful Resort, but layout is confusing – Signage could be better, and clearer maps would help guests navigate more easily. Beach is small and often had a red flag due to high tide. Some days, barracudas were near the shore, and lifeguards restricted swimming for safety. Still, it’s wonderful to lie back and hear the lovely ocean sound. Lagoon for swimming, paddle boating, and kayaking is a great alternative when the ocean is off-limits. Pool & beach bed reservations are unfair – Staff reserve beds for guests who tip them, even though all guests pay the same to use these areas. First-come-first-served doesn’t apply. Tennis court on family side – Long walk from the adult side. Must be booked in advance. We saw the most monkey families here, bouncing on fences and trees—fun to watch! There should be a tennis court on the Arte side as well. Adult side lobby lacks a bar – Unlike the family side, making it feel less lively. A bar and seating area would improve the atmosphere. Small coffee shop near the lobby – Offers dairy-free milk but no dairy-free desserts - would be a great addition. No entertainment at the adult side – No poolside activities or evening shows. Would be great if they added some. Parks & Excursions (Included): Top 3 Excursions that Don’t Require Reservation (Shuttle every 15 minutes): Xenses – Optical illusions & sensory experiences. Fun but not recommended if you get dizzy easily. No food here. Xplor – Adventure park (ziplining, terrain driving, hammock splash into a cenote). Buffet had food options for everyone. Xcaret – Nature walk, with water activities available. Multiple international buffets across the park. --The Mexican buffet at the entrance is not for plant-based eaters—manager said even veggie dishes contain meat. Xenotes requires reservation (All-day excursion - takes you to a couple of different locations). About an hour ride. No hot food, only cold cuts, and nothing plant-based for vegans/vegetarians. Service & Amenities: Oceanfront rooms – Stunning sunrise/sunset views. Exceptional cleaning service twice daily, with snack/drink refills. Butlers: Reno & Lorena were professional and helpful, making our stay pleasant. David was unhelpful—he told my brother Theatro was fully booked until our last day, but Reno got us a reservation within a day. He also failed to book the tennis court, saying no need, just go and do it then, causing us to miss out after our long walk,as court was booked until 8 pm. Muluk Spa – Mixed experience. Massage therapists didn’t know deep tissue techniques, had to keep instructing them. Body scrub & hydrotherapy pool were enjoyable, but pre-post-treatment relaxation lacked comfort (only had lounge chairs, unlike massage sessions). Overall Thoughts: I rated the resort 5 stars due to the cleanliness, staff, and parks, but the resort could improve by: ✅ Providing clearer maps & better signage to help with navigation. ✅ Adding more plant-based food options at buffets and restaurants—many people have health issues and need better options. ✅ Stopping staff from hoarding beach/pool beds for tips. ✅ Introducing entertainment on the adult side. And adding a tennis court on the adult side. If you love nature, lots of walking, and adventure-filled excursions, this resort is a great choice! I would happily visit again in the future!

Our first time at the Xcaret Arte, it won’t be our last. The resort was first class from the moment we arrived. We were escorted from the transportation drop off area to the check in area for our Casa. We’re were escorted by a delightful young woman named Sandra. She helped us with check in and escorted us to our Ocean front room. Very nice room with beautiful views but it was a bit noisy during the day since the room was right above the main pool. Overall since we weren’t in the room much the room was fine. We were in Casa Desenos. The food and service was top notch in all the restaurants however we were a bit disappointed with Chino Pablano, food was just not to our liking. The teppanyaki restaurant was fine, we would go with the table service next time. Drinks were made from top shelf alcohol, just make sure to ask for it. The parks were all great. We did Xel Ha, Xplor Fuego and Xenotes. Xenotes is an absolute must. Food at Xel Ha and Fuego was subpar. Overall we loved it and would return. Only drawback is traffic from CUN to the resort. Took about 90 minutes to get there and 160 minutes to get back to the airport.

Xcaret Arte is a beautiful resort unlike any I've ever been to. It doesn't feel like you're staying at a resort at all because the buildings are so well integrated with the natural environment. The attention to detail made it feel really special. The room service really made my room feel like my own: the even set up my toiletry bag so I could use it easier in my room! You'll feel cared for here.

XCaret has to be one of the best resorts my husband and I have visited. The resort is beautiful, very clean, smells great, the food was amazing, and the staff were phenomenal! We had an incredible time! We're looking forward to a future visit.

Staff were so attentive and kind. Often they thought of our needs before we even realized them. They always made us feel comfortable. We were here celebrating our anniversary. They found us, brought us a floating table with a special dessert and drinks. It was lovely