Hyatt Zilara Riviera Maya

We’ve traveled to vacation unlimited hotels for a number of years. When Hyatt took over, we noticed a distinct drop in the quality of the properties. Our disappointment with this property is not with the staff. They are wonderful, but the property is beat, dirty, and the food is absolutely inedible outside of the preferred restaurants. The grounds have garbage everywhere. The furniture is dirty. Public restrooms are either not working or are falling apart. We’ve only been here for two hours, and we want to transfer out but due to the time of year, it’s impossible. We have already planned to leave the property during the day and just sleep here. We are preferred members of the VacationClub and likely going to use up our weeks and switch companies.

We had a great time relaxing here over Thanksgiving weekend. The staff went out of their way with the productions and activities. Dulce, Anna, and Sandy were great entertainment leaders. At the pool bars Yasenia, Alejandro, Enrique, Martin, Abraham, and Juan(s) were exceptional and went above and beyond serving us at both the swim up room and pool areas. Look no further if you want a nice space to relax and have the best time.

We upgraded to a tropical king view room 175 and we’re not disappointed - steps from the action at the pool morning sun and enjoyable afternoon sun - the check- in was easy and we paid the extra 15 US for bracelet instead of room card. ( they had the usual holiday time share seller but we said no and no more hassle ) The room was gorgeous and clean large walk in shower king bed, large TV with many English speaking channels some movie too. We had a small table and chairs with a couch . Lots of storage closets with robes and slippers, the bathroom had body wash, shampoo, conditioner. No reservations required except at the sushi bar and the teppanki show ( done easily on the app). I am a beach person so my only complaint was there are not a lot of palapas ( unless you get up way too early ) there was service at the beach, I was always being asked if I wanted more beer 🍻 the water was not very clear but the week before was a hurricane so it’s to be expected.

Overall, an amazing experience. Friendly staff that went out of their way. Food was excellent. The rooms were amazing clean And lots of water pressure for a shower. Excellent entertainment in the evening and lots of activities during the day. Anna and Sandra And the entertainment manager were absolutely amazing. We would definitely return to this resort in the future.

We had a big group (24 adults) that all traveled together. Overall, we really enjoyed this resort but there were a few things that could be improved! They have some of the weirdest/unexplainable rules. For instance, you are not able to go the snack bar and order a pizza, burger, etc and take it to your room. This makes no sense to me at all, they told us we had to order room service (room service takes an hour no matter what time you order it). The second thing was that we traveled during football season and our hometeam was playing at 1:00pm on Sunday. The sportsbar wasn’t supposed to open until 5pm that day but we spoke to the entertainment team in aVance and they said they would open early for our group to watch the game. So we went in at 1pm and they turned the game on for us but wouldn’t let us have the volume turned on???? The entertainment girl kept saying they had to have the music on and then turned music on even though everyone in the sportsbar was there to watch the game. Also, the sportsbar wasn’t even supposed to be open for 4 more hours so to my knowledge, no one expected to go into the sportsbar to listen to music??? Finally in the 4th qtr, a man from the entertainment team came in and he had no problem turning the music off but the girl had hid the remotes so he couldn’t turn the sound on. We also made reservations for the hibachi only to show up and find out that someone from the staff canceled the reservation just before our time to show up. Our group of 12 had to come back and eat at 10pm. Overall the food/drinks were very good! Entertainment was probably the the most disappointing part of the trip. They just don’t have much to offer as far as night life, the shows aren’t that great but we did really enjoy the karaoke and silent disco. We will book this resort again I’m just hoping next time there will be some improvements to a few areas.