Hyatt Zilara Riviera Maya

The bed was stiff I loved it but my partner was not really a fan. The food options were wide in variety and delicious. The beach was solid I think we came not too long after a storm so they had a bit of a swell but the pools were amazing. The views were stunning and the staff was outstanding. Will definitely make a trip back to this resort.

Restaurant service was very good, and our walkout pool was amazing. However, it took hours to get our luggage, and they tried desperately to give it to our neighbors are few doors down before we got it. Even after our neighbor said it wasn't theirs, the attendants STILL tried to leave it there! It took days to get the free bottle of wine we were promised when we booked our stay. Attempting to get a featured item ("Floating Breakfast") was nearly impossible, and then we were overcharged for it. At that point, I was just happy to get it! Once you check in, they funnel you to "the coupon people" who are really there to try and schedule you for a sales pitch. They will tell you it's not a time share...and it may not be, by name, but the end result is the same...they want to ship you over to another property for breakfast and a sales pitch. I didn't book through a club, so being forced into the attempted scheduling was very annoying to me. Overall, I would say we enjoyed our time, but service was incredibly inconsistent, except in the restaurants. We had great service there. Anything else you needed though, was extremely hit and miss. You may or may not get your room service even if you call, you may or may not get remote batteries even if you ask, things like that. I expected top notch service, which we did not get. I'll definitely go back to the area, but we'll likely try a different resort.

Hyatt Zilara Riveria Maya offers an excellent beachside resort experience. Easy access to both beach and pool. The pool serves as the physical "hub" of the resort layout. Very attentive service in all dining outlets and at the beach and pool area. Tropicalview guest suite was perfect, with swimout access. Well-appointed, including a safe, bathrobes and slippers, and luxury bath amenities and rain shower. We were given the hard-sell invitation to a 90-minute Membership sales presentation, but declined. Chocolate gelato at Coffee Republic was delicious. The gift shop conveniently offered a variety of sundries, clothing, and tourist merchandise. The only real point of recommendation for Management would be to include a small menu for the sports bar, which had just been renovated and reopened at the end of our visit. As well as adding one more restaurant for variety, as not all restaurants were open for all meals, and some were not open every day for a particular meal. That limited choices if not venturing out for a bite to eat.

We are members of the Unlimited Vacation Club, that now is part of the Hyatt Hotels. As such, we can book the Hyatt Zilara Rivera Maya. Before being bought by Hyatt, this was the Secrets Capri Hotel with an amazing Mexican style (beautiful, traditional, carved wood furniture; old-style paintings; and rich decorated restaurants – the best was the Italian one.) We stayed at the Capri several times, because we really enjoyed stepping into a traditional Mexican hacienda with luxurious restaurants and a stylish coffee place. Also, as a member of the club, we enjoyed some benefits as special areas around the pool and at the beach, and the water circuit at the Spa. Now, that feeling of timeless luxury in a Mexican setting is gone. Do not get me wrong, the new décor is very nice, but it could be a hotel anywhere in the world, that old Mexican “ambiance” is gone. The restaurants lost their character (cheap looking tables and chairs), and the amazing coffee place has been replaced by one that could be found at the food court of any mall. Rooms have been updated, but they look like any other room in any other beach hotel, nothing special. Bathrooms have been renovated too. Because it is not a “Secret”, we do not enjoy the same benefits (no reserved place at the beach, no restaurant for members; no water circuit). Employees are very friendly, and they go the “extra mile” to accommodate your needs. However, check in is complicated (few employees looking after Club members). We miss the Capri.

The food at every restaurant is really good! I read other reviews indicating that this is a smaller resort, but it was perfect & so much fun for our group! Miguel was the best server, and Anna & Sandi were great pool entertainers! We loved going to the coffee shop throughout the day.