Hyatt Zilara Riviera Maya

We had an amazing stay here. The food was great, rooms very nice and very clean and the staff was amazing. Fermin and Ana from the entertainment team made the events and stay so much fun. Julio and Alejandro were the best bar tenders with the greatest service. Definitely recommend a trip here!

We had the best experience at the Hyatt Zilara Riviera Cancun. I cannot explain how long it has been since we have experienced such a friendly and accommodating staff. They answered every request with a “yes”. Clare was our Butler and she assisted us with everything. She came to find us every day to see if we needed anything, she would just appear around the corner. She was everywhere! She’s also a Chiefs fan like us! They did a great job at cleaning the beach everyday. Food was very good. We had zero complaints for the resort and we were a group of 8 people. The staff made this vacation one of my top ones, and I have been on several. We travel every year as a group in January and then several times during the year.

My husband, two friends and I just returned from 7 days at this resort. For my husband and I, it was our first time staying at an all inclusive resort, but our friends had been to multiple in the past, just to give some context! We had an incredible time and can't wait to go back! Pro's: - Rooms are stunning and very comfortable - Food in general was of excellent quality. Portions are small but you can just order more! - Beach is fantastic and is maintained better than any of the resorts around it. Water is warm and the swells were not too big when we were there - We loved the entertainment! Especially the silent disco, the "rock show", and the newlywed game. The entertainment team are hilarious and take time to remember you! - The pool and pool bar were so great. An excellent vibe, not too much of a party atmosphere but also not too quiet and boring. The pool was the perfect temperature. - Lots of loungers, we never struggled to find 4 together even later in the morning - Room service was awesome, they definitely read the "comments" and made sure you got what you wanted - The staff were friendly and knowledgeable, and made you feel very much like you were a special guest. I also witnessed lots of laughing and banter between staff, and they were very strict on their shift ending times which makes me think they are treated very well, which was important to my group and part of the reason why I had never been to an all inclusive - The coffee shop was awesome and a really nice touch - The rooms were kept spotlessly clean by housekeeping - Check in was smooth and fast, as was check out Cons: - I am vegan, and although there were definitely more vegan options than I expected, there was still very little. Some restaurants had absolutely zero options. Most places did make me something special though. - There are technically only 4 restaurants for dinner, and they aren't all open at the same time. Over the busier weekend period, this meant we were waiting for a long time to eat. This was a bit of an issue for me, the vegan, as I couldn't just grab snacks from the coffee shop - You can not eat on your balcony at all. This is not the resorts fault, this is because you get absolutely surrounded by very brave large birds!! It's cool if you like wildlife, but somewhat unsettling! - Our friends were in room 406 and they had absolutely no view. As in, they were looking at a wall. Their room was also very noisy. Our room, 247, was great and actually had a view of the sea without paying the extra price! - The moment you check in, a very nice and not very pushy person (genuinely!) approaches you about going to "not a timeshare" presentation the next day, in exchange for lots of vouchers. We did not go, but we talked to someone who did and they said that the "not timeshare" was absolutely ridiculously expensive ($450k USD!!!) and they were kept for much longer than the 1.5hrs promised. - The liquor was definitely watered down. Even brand name did not look or taste the same which was unfortunate. The cocktails are good for the most part, but they don't live up to expectations due to the weak liquor. It definitely affects the taste. If you are someone who enjoys cocktail bars, these will be a let down. Overall, we had a fantastic time and it served exactly the purpose we wanted: it was relaxing and super fun, and we met really amazing people. The size of the resort was such a huge plus as it really felt personal. I will definitely be returning!

Everything is great. We would have like more shows as we like to see them. We also prefer more of a selection of restaurants. For me and my wife it was excellent but for are kids(men) it was to relaxing lol. We will be going back again forsure the spa was excellent service excellent food and drinks excellent

My wife and had a great time with our group of friends. We had no issues with our room, food, or servers. Everyone was very nice and it was much better experience than we were expecting based on other reviews. Martin and Alexander were two of our servers during the week who did a fabulous job taking care of drink needs. We really enjoyed that it was a smaller resort. Our room was on the opposite side of our friends and only took a minute or two to walk to the other side. We were happy to be on the other side to get away if we wanted. Beach was cleaned daily that we seen. Sand was very nice. We had no complaints for our 7 days.