Rosewood Mayakoba

This is our third visit to the beautiful Mayakobo, a secure oasis amongst all the mayhem of Cancun. We stayed at Rosewood on our two previous visits. At the moment we are staying at Banyon Tree next door which is an equally beautiful property and very similar in many ways, although Rosewood distinguishes itself. During Rosewood stays, we go over to Banyan Tree for the occasional dinner and we are currently doing it in reverse. If you have never before been to Mayakoba I can highly recommend it. We go for the ocean front suites rather than lagoon views. The way it works is the hotels will book restaurants for you in any of the properties and transport you there and back. The top two properties are definitely Rosewood and Banyan Tree. We dined at Casa Del Lago at Rosewood. This has got to be one of the best restaurants in Mayakobo. Every course was excellent, wines by the glass were very good and they have terrific champagnes by the glass using the corovin system. Our waiter was Sergio and his knowledge and passion on F and B was infectious. We discussed wines, champagnes and various Rosewood properties as well as restaurants in other countries. Sergio is a sommelier as well as having worked as a chef. He made our night…as did the chef.

What dreams are made of. Upon arrival, you are greeted with a yummy drink and escorted by boat in the lagoon to your room. The bungalows on the lagoon are huge. The resort has the perfect combination of luxury and nature. Paletas on the beach to fun themed nights.. individual butlers by bike at your service! There is so much charm and class. Just an incredible experience and property! Can’t wait to go back!

Just as Magical as the first time around! This was our second time at RW Mayakoba and we were afraid that it would lose its Magic the second time, but nope.. it was just as amazing, if not better. The Halloween and Dia de Los muertos celebrations were spectacular. The service was above and beyond. Our butler Saiid was great!! We brought our dog, Sadie and they treated her like a baby. They gave her a separate fridge for her food, room service menu, a bed, and even got her a sitter for when we wanted to go to the spa. They even remembered our preferences from the first time and replaced the bottle of mezcal in our room with tequila. We are already planning our next trip back.

Had heard and read amazing things. Other friends had experiences close to ours but seemed like a fluke, but it is definitely not... Proceed with caution as this is not your typical Rosewood experience..... Food is amazing and rooms are nice yet, but that's avialable in many places. We come for the Rosewood Experience...this property is not. The guest service's ability to accurately coordinate family activities is incompetent, likely due to either poor processes or inadequate staffing as people are nice---- except the shocking time they accused us of canceling an activity (so we were told it wasn't available) when the texts say otherwise). We have numerous examples of trying to plan pre arrival and during where requests not followed up on or even worse confirmations received for other families while ours were ignored. Also, our planned scuba trip (though the hotel) was cancelled due to the instructor not showing up for the scheduled dive-- after we waited for almost an hour past checkin time to learn about it. The staff (and presumably management) is aware of such problems but have done nothing to rectify Additionally, the wild raccoons and other larger animals are aggressive around smaller children and the hotel not caution us about it, and does nothing to help mitigate. Not a typical Rosewood level experience. Rosewood should de-Flag this property as it brings down the overall brand. Be wary of management responses that simply "apologize" in the comments ...this is a deep rooted organizational issue.

If I could give this hotel six stars, I would! The attention to detail was mind-blowing - from the perfectly pressed linens to the metA stunning example of how hospitality should be done. The property exudes character while maintaining impeccable standards of service. The staff moved with quiet efficiency, always present but never intrusive. The attention to cleanliness was remarkable, and the overall atmosphere managed to feel both exclusive and wonderfully welcoming. The rooms were thoughtfully desigiculo