Secrets Moxche Playa Del Carmen

I would give this resort 5 stars but there were was one thing that was less desirable. They had a large corporate event "Coca Cola" on at the same time we were there which resulted in chaos when trying to get into the restaurants, even with a reservation. They really did try but i think this large group took precedence over the regular guests. They closed off certain amenities to regular guests to host private events which took away from our experience. Overall, the trip was good and the staff is excellent.

wonderful experience with Sandi kayak activity must try!!!!

activity with sandi is fantastic. love her so much.

I did extensive research before booking this 5-star property for our honeymoon. While the resort delivers on the basics, it ultimately met my expectations without ever truly going "above and beyond." For a luxury stay, there is significant room for improvement in service consistency and management culture. The Standouts: The absolute highlight of our stay was Isla from the entertainment team. She was incredible—she was the only person who truly made our stay feel personal and special, taking the time to connect with us in a way that felt genuine. Adrian was also a standout, and the pool bartenders were excellent—fast, knowledgeable, and provided great service. Dining & Beverages: The food quality and variety are hard to fault; the culinary team is clearly doing a fantastic job. However, the beverage experience was inconsistent. While the bar staff are skilled, drink recipes and glassware varied depending on who was serving. Additionally, the inclusive wine choice was poor for this price point, and the plastic glassware at the pool and theatre is looking very tired and needs a refresh. The Honeymoon Experience: We were disappointed by the front desk. There was no "special" welcome for our honeymoon; the check-in felt cold and transactional. Even at checkout, no one asked how our stay was. In summary: The "bones" of a 5-star resort are here, and staff like Isla make it memorable, but the management presence and front-of-house service need to be more guest-centric to truly earn a 5-star rating

This was my second visit to Secrets Moxché with my boyfriend, and I'm happy to say they've made meaningful improvements since my last stay. The pool service is noticeably better, and the addition of restaurant reservations has been a game changer — no more waiting forever for your food. It makes the dining experience so much more enjoyable. The entertainment team here is genuinely one of the best I've encountered across 15+ all-inclusives — and that's saying something. Ari, Sergio, Axel, and Miguel (and really the whole team) go above and beyond to make you feel special. A special shoutout to Axel, who is incredibly talented with his magic card tricks. My boyfriend and I spent so much time watching him and we were completely blown away. Honestly, the resort is missing a huge opportunity by not featuring him at a bar at night before an evening show — please make that happen! At the steakhouse, our waiter Demetrio was an absolute standout — attentive, warm, and genuinely the highlight of our dining experiences all trip. Room service was also excellent: fast, friendly, and reliable. On the customer service side, Yanell is a superstar. She took outstanding care of us and I cannot recommend her enough. Now for the honest part: the pool chair policy is a real problem, and one incident really sums it up. One morning, my boyfriend and I placed our bag on our chair and headed to breakfast. We returned in under an hour — and instead of being greeted with a smile, the pool butler opened his logbook, pointed to the time he had written down (8:10am), and launched into the policy. I calmly explained that this was not my first time at this resort, that I have visited many Secrets properties and understand how things work — and instead of being heard, he just kept pointing at his book and mumbling, eventually walking away without any real resolution. As a returning guest at a luxury all-inclusive, that is simply not the greeting you expect. Being constantly watched, timed, and then dismissed when you try to have a reasonable conversation is not relaxing — it's stressful. Elias was by far the kindest and most reasonable pool butler, but the experience with others was noticeably less welcoming. This policy needs a serious rethink, and so does the way it's being enforced. One more heads up for future guests: this resort is stunning to look at, but if a beach is a priority for you, this may not be the right fit. Overall, Secrets Moxché is a beautiful property with a genuinely incredible team. With a few policy changes, it could easily be a 5-star experience.