Secrets Moxche Playa Del Carmen

Great property. Relatively new so it was very clean and nice. Pools and food were great and as mentioned, never too crowded

This was my first secrets experience and my husband and I really enjoyed our stay. The heated pool was amazing. And I had probably the best ceviche I’ve ever had at dos Alma’s. The rooms were spacious . We booked the preferred club swim out that was actually private which was nice .

Travel long enough and you learn the polished brochure rarely tells the whole story, and this resort proved it. Our entire group fell ill during the stay. For me, it turned into more than a week of recovery, prescription treatment, and days lost to simply getting through it. When things go wrong, how a property responds tells you everything, and here it was a scripted email with no real accountability. Food and water safety is the bare minimum at any all-inclusive, and this one fell short. Save your vacation days for somewhere that takes guest health seriously.

We had an amazing time at this resort. The service was impeccable and the resort was beautiful. I want to especially thank David at poolside and Jose at Market Cafe. If you are there, make sure you ask for them!

We stayed at Secrets Moxché for my son’s destination wedding, a significant financial investment for our family. While the property is beautiful, the service was consistently disappointing. Food arrived late and cold, room service closed early, and restaurant reservation attendants were particularly unwelcoming. Concierge, check-in, and room service also fell short of luxury standards. The resort appeared fully booked with multiple weddings but inadequately staffed. Our room remained humid despite running the AC. Interestingly, housekeeping, maintenance, and groundskeeping staff were exceptional. Unfortunately, poor management and inconsistent hospitality overshadowed what should have been a memorable luxury experience for our family