Secrets Moxche Playa Del Carmen

Jessica, Miguel, Sandy, Jose fro m the entertainment crew were amazing. They made our trip so much fun!!! The show Elements was very impressive. The acrobatics, musical and dancing skills were so great!! Our rooms were well taken care of. This was all around a great trip!!

Jessica, Miguel, sandy, Jose from the entertainment team are great.

This is possibly the worst all inclusive experience I’ve ever had in Mexico. I usually love going to these because they’re so easy and the food is usually decent and the service is great USUALLY. I went to Secrets for the first time early March. The weather was beautiful and I was really excited because our friend was getting married there. So obviously we had a huge group staying there. Check in was fine but I thought the front desk agent wasn’t as nice as other check ins in other hotels in Mexico. I should have known then… First of all there was supposed to be a taco stand outside until 1am everyday. And they closed early every night.. It’s disappointing because that was the best food there. Food is not good at this resort. Second, we tried getting tequila in our room at 1am and they told us to go to a bar downstairs… what kind of all inclusive doesn’t let the guests get tequila in the room because it’s after twelve. I was caught off guard and yes I did ask questions about this policy. The next day a lady came to my room asking me about this incident… I was so confused what she wanted from me. She came to tell me that I was rude. I was getting scolded because I asked for an explanation of a ridiculous rule… then she proceeded to say “anything else?” I was confused again because she came to me to scold me… None of the staff is really friendly nor professional. For sure the rudest resort I’ve been to. Then when checking out they had the audacity to ask if I wanted to buy a voucher for discounted future stay. They’re all about just upselling and money but service is terrible. I’ve heard secrets is a cheap brand but if it wasn’t for our friends wedding I would have been really upset. Never go here there are other amazing all inclusives.

Lots of pools. Great dining. Rooms are very modern.

Our time at Moxché was truly unforgettable. The grounds are absolutely breathtaking, and our room was one of the nicest we’ve ever stayed in. The food and drinks were some of the best we’ve experienced at a Secrets resort. The beach is on the smaller side, but the staff does a great job keeping it clean and free of seaweed. There’s no shortage of pools—each one is beautiful, from the rooftop pool to the cenotes and lagoon. The only downside was that most of the pools (aside from the hot tubs) were quite cold. The entertainment was excellent, and the energy from the team really made the experience special. Jessica stood out in particular—she always had a smile on her face and made a point to come over, say hello, and get us involved in activities. From playing blackjack to even renewing our vows through a Mexican cultural experience, we participated because of how welcoming she was. Overall, an incredible trip filled with beautiful memories.