Secrets Moxche Playa Del Carmen

06 1 Moxche Wedding!!!! Review of Secrets Moxche Playa del Carmen Reviewed today Secrets Moxche is an INCREDIBLE resort. The property & details are excuistie and luxe, but the staff is what truly makes your stay 5 stars. They are attentive, kind, and know how to have fun. The restaurants have great variety and delicious food. The only downside is if there are a ton of people looking to sit at once, you have to wait (but you get a buzzer). The preferred club rooftop pool & restaurant is amazing!!! Also the spa is really beautiful & you get the hydrotherapy included if you are staying preferred! We had our wedding here and 100+ of our family & friends stayed at Moxche for an unforgettable weekend. Our wedding planner, Violeta, and her team did an outstanding job the day of our wedding when the weather interrupted the original plan. They worked tires-sly to keep everything the same - running around covering furniture, adapting to a revised plan - all with smiles on their faces. It all turned out perfectly! All of our family & friends were wildly impressed with the resort and everyone (including us, of course) cannot wait to return!

Ari, Sergio, Gabi, Monica and axel were the best, kept us entertained all day! Fabulous time! Would recommend to friends and family!

This Secrets location really was one of the best. Big shout out to Adrian at the front desk who went out of his way to help us quickly resolve an issue we experienced at the other resort on the shared property! The issue didn't have anything to do with Secrets but he jumped right in to help and resolved it fast with just a simple phone call. IMPRESSIVE!! Also Orlando was a great concierge who did a great job handling our requests promptly! These guys were great! The property here is gorgeous, the service staff are excellent, and the rooms are nice and comfortable! The food overall was very good at the restaurants. Lots of options here; there's something for everyone. The rooftop restaurant/bar view is amazing. It really was a relaxing experience. I would definitely return again!

This was our 3rd time at this property with the last time visiting was last Jan. 2024. We initially attended this time for a destination wedding on the rooftop and stayed to make it a Christmas Vacation. The property itself is still the same and being kept up but we did quickly notice changes with service and restaurants and bars. They no longer have some of the premium liquors like last time such as Don Julio 70, Appleton rums and etc. We also noticed that bars that was normally opened during the day, now opened in the evening instead leaving all the open bars during the day on the beach or rooftop (Preferred). Also noticed changes with the Bamboo restuarant as well as the Gypsy Club (seating reservations process has changed and increased). The room service menu has also definetly changed and needs to be modified to add back some of the old menu. Besides that, we had A/C issues in our room the 1st 2 nights before they were able to get it to work properly. Due to the wedding, the 1st several days we were moving nonstop before able to rest and relax the 2nd part of the trip which I don't recall any additional issues. That was mainly because we had great support who checked on us daily and throughout the day. I'm also glad we were able to finally make it to 5th Avenue and spend some time as well to help make this trip. Overall, we still like this property but not love it anymore but will visit again. Probably just for the VIP Event or after some time has passed and some more changes has been made. Recognitions 1. Guillermo (our UVC rep) - when things wasn't going right or any issues we had he quickly addressed and directed it to the needed area for resolution. 2. Mr. Jose (Sommelier) - who made sure any event reservations, bottle service, and restaurant inquiries was taken care of which allowed us to sit back and just enjoy while he took care of all the setup. 3. Amairany (Bali Bed Waitress) - she was so fun to be around and made sure our area was setup properly and provided excellent service after our Bali Bed area wasn't initially setup or ready when we arrived.

Secrets Moxché was the best resort we’ve been to. Food great, pools amazing service at the preferred club Observatory was amazing. Service great. Entertainment staff was the best. Shout out to Monica, Ari, Regina, Jose, Miguel and Jessica. Best of what Puerto Vallarta has!!!