Secrets Moxche Playa Del Carmen

Entertainment team Gabriela,Aranza,Sergio,Daniela,Ilse,Joram,Axel,Adrian and Uziel This group of people were so amazing and really made our experience so meaningful! Oscar Gonzalez was also so helpful in making sure we weren’t missing out on some elevated experiences !

This is a beautiful resort! The food was all amazing, especially for an all inclusive resort. The beach is well taken care of even though I wouldn’t want to get in the ocean because of the seaweed issues this time of year. I would love to visit in the fall or winter to be able to enjoy the beach more. The pools definitely make up for the lack of beach time! Every pool is wonderful! The rooftop pool has spectacular views, is quiet and relaxing. We made an effort to go to each pool. The 2 pools with swim up bars were our favorites! Our room was beautiful and well maintained and provided a nice cool place to land after a long day in the sun! We found it hard to find our way around the resort the first couple of days. We wished for better signage to point us in the right direction. Overall a great vacation and will do it again!!

We don't usually pay extra for Preferred Club access, but at Moxché, it's absolutely worth it. The rooftop pool alone makes the upgrade worthwhile. It has the best atmosphere at the resort, with outstanding views, excellent service, and the perfect water temperature. Another great perk is breakfast at the Observatory. The food was excellent, and it was a much more relaxing way to start the day than the main buffet. If you're considering the upgrade, I would definitely recommend it.

Overall, we had a good experience. The staff were friendly and helpful. As a UVC member, I felt my experience could have been better. The initial room we received was not properly cleaned; there was also a strong mildew-like odor, and the furniture had stains throughout. The manager quickly processed a room change, and the room met our expectations. Our snacks and drinks weren't properly refilled without constant follow-ups. We also did not receive turn-down service every night during our stay. Nonetheless, housekeeping was exceptional! Our room was thoroughly cleaned throughout our stay. The gym was just okay; small, but great for general maintenance. The food was quite average. My husband felt the same way, and he eats just about everything. While I appreciated the available vegan options, they were quite basic and veggie-heavy. Luckily, I'm a seagan (vegan-pescatarian) now, so I can supplement my meals. I hope the chefs consider offering more wholesome vegan options, as veggies and fruit don't cut it. They seriously need more plant-based vegan protein options and more "REAL" vegan desserts. Our favorite restaurants were Market Cafe (international Lunch only), Allora (Great vegan pizza), Sea Soul (delicious Seafood), and Coco Cafe, which had one vegan pastry and one vegan/gluten-free cake. Coco Cafe also has plant-based milk options, but I hope they consider adding oat milk to their selection. Suki was just okay; the food lacked seasoning. Bamboo (vegan cuisine), Dos Almas (Mexican), Ember (Fire Grill), and Market Cafe (breakfast) were disappointing. It was hard to find vegan breakfast options besides fruits and veggies. Vegan options were not available as part of room service. Overall, this resort is vegan/vegetarian-friendly and allergy-conscious. All the menus have allergy information clearly labeled. The overall layout of this resort is odd. A lot of up and down and crossing over from our room to get to other buildings. The grounds also have cobblestone throughout and several winding staircases. I wouldn't say this resort is accessible friendly. The spa was amazing. We truly enjoyed our hydromassage experience. We appreciated the various pools, and the preferred rooftop pool had breathtaking views, beautiful sunsets, and sunrises. The beach was a MAJOR DISAPPOINTMENT. The beach was infested with sargassum; no one swam or really spent time there. There were people actively removing it, but it's not the resort's fault, as it is a seasonal thing. In my opinion, the beaches in the Cancun hotel zone are a lot better. There were also people trying to sell you stuff. We pretty much avoided it the rest of our trip. Finally, the resort is beautiful, and the entertainment was decent. Would we stay again? Yes. I loved seeing a diverse group of people. Perfect for people 30+, but I'd say the majority of people were 35+, with a very chill, laid-back vibe. Shoutout to Alejandro (Lobby Bar), Daniela AKA Dani (Entertainment team), Isaac (Market Cafe, breakfast), and Guillermo (UVC Concierge) for their exceptional service.

My husband and I stayed at Secrets Moxche for two nights in a Preferred Club room. Although our stay was short, the resort itself is absolutely beautiful. The grounds are immaculate, the pools are stunning, and the overall atmosphere is luxurious. We would definitely consider returning to experience the property more fully. The Japanese restaurant was excellent and one of the highlights of our stay. Unfortunately, the Italian restaurant was a major disappointment, and neither of us found the food enjoyable. There were also a couple of unexpected issues during our stay. A fire alarm went off early in the morning, waking us up, and later that day the elevator we were riding in lost power and stopped unexpectedly. Thankfully, it stopped at a floor and we were able to manually open the doors and exit safely, but it’s not something you expect to experience at a luxury resort. The biggest disappointment, however, was the membership presentation. When we checked in, Fernanda warmly welcomed us and invited us to attend what was described as a 90-minute presentation. We were told we would tour Impression, receive spa credits, and receive a complimentary return stay certificate simply for attending. I specifically asked whether there were any obligations, fees, or pressure to purchase anything, and I was assured multiple times that there were none. The representative who gave us the tour was friendly, knowledgeable, and repeatedly told us that after hearing the presentation, we could simply say “yes” or “no” and still receive everything that had been promised. Once we politely declined the membership, the experience changed completely. Instead of respecting our decision, multiple representatives came over one after another attempting to persuade us to reconsider by presenting different membership options. What had been described as a simple presentation quickly turned into an uncomfortable, high-pressure sales experience. The most disappointing part was how noticeably the representative’s demeanor changed after we declined. The warmth and friendliness disappeared immediately, and we were simply escorted back without another conversation. It honestly felt like the genuine connection we thought we had built throughout the morning was only part of the sales process. Just when we thought it was over, another representative approached us with what sounded like a discounted return stay offer. We were told about a special rate to come back to the resort, but at no point was it disclosed that payment was expected immediately. Only after we completed paperwork were we asked for our credit card. When we expressed surprise because this had never been mentioned, the response was essentially, “Why not pay now?” That lack of transparency was extremely disappointing. We’re not against memberships, and had the experience been handled professionally, we may have even considered it in the future. Instead, the aggressive sales tactics completely changed our perception. A luxury resort should never make guests feel pressured or misled. Despite this experience, the resort itself is truly beautiful, the staff outside of the membership department were wonderful, and we did enjoy our stay overall. I would return for the resort, but I would politely decline any invitation to attend another membership presentation.