Secrets Moxche Playa Del Carmen

It’s a beautiful resort, the food I got to eat was okay. However, I soon developed horrible nausea, stomach cramps ending in diarrhea that lasted until I began an antibiotic for bacteria. We travel very often and I’m very careful, I did eat some different things from our group and they did not get sick. Proves it was bacteria from food not viral. Look into more recent reviews, many others are having the same issue. People walking around with Imodium, pepto and pedialyte. Someone there had just arrived back from the hospital after being so sick there. Something there is unsanitary. It’s very unfortunate that we spent so much money just for my view to be the toilet.

Beware of bad stomach bug going around the resort causing extreme diarrhea. Hundred of people here all have the same symptoms . Staff appears to not know food safety protocols. My wife and I got sick on day 3 which seems to be about when everyone is having symptoms.

We came to Secrets Moxché for a short trip and got engaged on the beach while we were there. We have traveled to Mexico two or three times a year for decades, and this was our first stay at this resort. I can honestly say that while we were there, I absolutely fell in love with it. The grounds are gorgeous, the main pool was phenomenal, the food we had was great, and the entire resort is just beautiful. Even with some of the areas we were most excited about being closed, including the beach bar and restaurant, I was already thinking this might be my new favorite resort. Unfortunately, what happened afterward has completely overshadowed the trip. We returned home September 27, and we barely made it through the airport. My fiancé and I both became extremely sick, and now it is October 3 and neither one of us is back to normal. I have traveled extensively and have never gotten sick like this in Mexico or anywhere else. The stomach cramping has been some of the worst pain I have ever experienced. The vomiting, nausea, and gastrointestinal symptoms were so severe that there really is no polite way to describe what we went through. At times the pain was so intense that we both even had discomfort in our chests. We have spent days basically unable to function. What makes this even more concerning is that since coming home, I have seen numerous people in the resort Facebook group saying they became sick as well. I obviously cannot say exactly what caused our illness, but when this many people are reporting similar symptoms around the same time, I think it deserves serious attention. We were only at the resort for a few days. We did not eat at the buffets. We ate at the steakhouse and Italian restaurant because those were really the only reservations we were able to get, had some room service, and had guacamole by the pool. There were also fewer dining options available than we expected, and getting reservations was difficult. This should have been one of the happiest trips of my life. I got engaged to the man I love on a beautiful beach at a resort I genuinely thought I had fallen in love with. Instead, I have spent basically every day since saying yes sick in bed and just waiting to feel normal again. I am not writing this because I hated Secrets Moxché. Quite the opposite. I loved the resort, which is what makes this so disappointing. But I do think future guests need to be aware, and I also think the resort needs to take seriously how many guests appear to have become ill. For what we paid and for what this trip was supposed to mean to us, I would really appreciate someone from management reaching out to us directly and addressing what happened.

Beach is terrible, crazy amount of seaweed and ugly beach, grounds are beautiful. Lots of pools although they are freezing. Roof top pool was too cold to utilize. Drinks are great. Food is decent. 4 out of 6 of us got food poisoning and many others staying on the property have as well. Would not come back

Went there with 5 total couples. First night we were there, ate at the Mexican restaurant. All men sat at one table and women at another. 15-24 hours later, all men (no women) got incredibly sick. same symptoms for 7+ days each. Secrets did nothing about this after I notified them of the issue. Sounds like it is becoming more and more of a problem at this resort.