Secrets Moxche Playa Del Carmen

This review covers Secrets Moxche and Impression Moxche. Impression is the ultra-luxurious upgrade with outstanding rooms and service. The beach here is lackluster, but the resort makes up for it with their pools. The 9th-floor rooftop at Impression is the highlight here. The infinity pool up there, the outdoor bar, and Cielo restaurant are outstanding. We really enjoyed the lobby bar as well. At Impression, the rooms are enormous and gorgeous. We were upgraded to an ocean view room, and it was stunning. We spent plenty of time on the balcony in the morning, as well as when rain came through. Our butlers, Maili and Zulda, were wonderful people, ready to help with anything. We really didn't use them for much, but they were always ready to help. Room service and minbar service was excellent. David, the pool concierge, was an incredible guy. We met him at the Secrets pool that was 2nd from the beach, if that makes sense (there are like 15 pools). He kept me in the shade and was fun to speak with. Great attitude and excellent service. Rosa was a standout pool waiter, and Juan was a great waiter at Allora. Alejandro was a fantastic waiter at Cielo. Rudy, the evening server at Bamboo, was full of energy and was very entertaining -- excellent service. Cielo was our best meal by far -- both lunch and dinner. The smashburger at lunch is incredible. We had it twice. An Englishman I met had eaten it three times already. At dinner, the view from inside Cielo is wonderful. Everything we ate was spectacular -- the ribeye, the rock shrimp, the sushi rolls, gyoza, spring roll, everything. The only downer was the breakfast at Seaside Beach Club. The french toast was excellent, but they tried to get too fancy with the chilaquiles and breakfast potatoes. It mostly tastes good, but they need to just keep it simple. The fried eggs were cooked over hard when we asked for over medium, which is a small thing, but the preferred breakfast over at SeaSoul was actually better. I had them make an off-menu breakfast burrito that was outstanding. Other than that, we at at restaurants at Secrets Moxche. Allora, the Italian, was just okay. Juan was good waiter and the lasagna was good, but our other food was mediocre. At Ember, the skirt steak was very good, and the pork belly was very tasty. Most of the apps were just okay. You can find a taco cart in the evening serving up VERY good street tacos with a variety of meats. Coco Cafe was nice, but the same as most of them. The Dark Horse Sports Bar is a highlight -- it was very active most nights and a great place to socialize. Moxche is different than other Secrets we've been to, such as Playa Blanca Cosa Mujeres, Playa Esmerelda, and Akumal. But it has its own vibe and is definitely worth checking out, especially if you love pools. The enormous lagoon pool is amazing.

Terrible! Will not be back. Group of 6 all terribly sick by night 2. Absolutely no help from the hotel even when we reported what was going on and concerns of the spread. We saw lots of post in the facebook group before arriving and we thought we would be okay. It is NOT fake. We will not be returning and we’re all so happy to finally be home. Still so sick. Do not book!

It’s a beautiful resort, the food I got to eat was okay. However, I soon developed horrible nausea, stomach cramps ending in diarrhea that lasted until I began an antibiotic for bacteria. We travel very often and I’m very careful, I did eat some different things from our group and they did not get sick. Proves it was bacteria from food not viral. Look into more recent reviews, many others are having the same issue. People walking around with Imodium, pepto and pedialyte. Someone there had just arrived back from the hospital after being so sick there. Something there is unsanitary. It’s very unfortunate that we spent so much money just for my view to be the toilet.

Beware of bad stomach bug going around the resort causing extreme diarrhea. Hundred of people here all have the same symptoms . Staff appears to not know food safety protocols. My wife and I got sick on day 3 which seems to be about when everyone is having symptoms.

We came to Secrets Moxché for a short trip and got engaged on the beach while we were there. We have traveled to Mexico two or three times a year for decades, and this was our first stay at this resort. I can honestly say that while we were there, I absolutely fell in love with it. The grounds are gorgeous, the main pool was phenomenal, the food we had was great, and the entire resort is just beautiful. Even with some of the areas we were most excited about being closed, including the beach bar and restaurant, I was already thinking this might be my new favorite resort. Unfortunately, what happened afterward has completely overshadowed the trip. We returned home September 27, and we barely made it through the airport. My fiancé and I both became extremely sick, and now it is October 3 and neither one of us is back to normal. I have traveled extensively and have never gotten sick like this in Mexico or anywhere else. The stomach cramping has been some of the worst pain I have ever experienced. The vomiting, nausea, and gastrointestinal symptoms were so severe that there really is no polite way to describe what we went through. At times the pain was so intense that we both even had discomfort in our chests. We have spent days basically unable to function. What makes this even more concerning is that since coming home, I have seen numerous people in the resort Facebook group saying they became sick as well. I obviously cannot say exactly what caused our illness, but when this many people are reporting similar symptoms around the same time, I think it deserves serious attention. We were only at the resort for a few days. We did not eat at the buffets. We ate at the steakhouse and Italian restaurant because those were really the only reservations we were able to get, had some room service, and had guacamole by the pool. There were also fewer dining options available than we expected, and getting reservations was difficult. This should have been one of the happiest trips of my life. I got engaged to the man I love on a beautiful beach at a resort I genuinely thought I had fallen in love with. Instead, I have spent basically every day since saying yes sick in bed and just waiting to feel normal again. I am not writing this because I hated Secrets Moxché. Quite the opposite. I loved the resort, which is what makes this so disappointing. But I do think future guests need to be aware, and I also think the resort needs to take seriously how many guests appear to have become ill. For what we paid and for what this trip was supposed to mean to us, I would really appreciate someone from management reaching out to us directly and addressing what happened.