Secrets Moxche Playa Del Carmen

Just wanted to warn visiting guests, DO NOT JOIN THE UNLIMITED VACATION CLUB!!!!!!! We joined the corporate membership for 7000.00. We liked Secrets and thought we would get better rates and perks. The discounts or nothing and we wasted our money. They will try to sign ypu up for a presentation at check in. Tell them flat out NO!!!! It took 4 hours not 90 min. Not worth the time. We feel like fools for being lied to.

We picked this hotel as it has been name one of the best to visit in Playa del Carmen, as always upon arrival we were greeted with the usual fresh towels and the welcome home greeting, we were taken to the preferred check in area where we could have nice appetizers and the welcome home drink, our room was not ready but were told to get lunch and come back. Room – The room was beautiful, the décor was eye pleasant; the bed was comfortable, we had a jacuzzi outside and used it a couple times in the evening to cool down, in the shower we had good hot water, but it had a low pressure. The double sinks offer good space to keep all your make-up and toiletries there. Room A/C was good and there was also a good ceiling fan. Food – All our meals were great, we especially love the taco and marquesita stands at nighttime, both individuals attending this stand were great. We visit Coco Café every day to get coffee, fresh juice, snacks or ice cream, the service we got from the team was excellent no matter what time of the day we stopped by. My favorite restaurant was Seasoul they have a comal station where I was able to enjoy childhood favorites, shout out to the attendant that was very kind, so sorry I forgot your name, very nice young man. Beach – we really didn’t go to the ocean as it look dark with some seaweed. The sand was soft and good for long walks. Pools – People tend to stay in the main pool as is the one with the entertainment staff. But there are plenty of other pools/cenotes to enjoy, my only complaint was with the pool behind the lagoon as it will get too hot in the evenings, guess this will be a plus in the winter months. We visited the Spa for the Hydrotherapy which we enjoyed, the Spa staff were friendly. The service staff are helpful and are willing to go above and beyond; special thanks to the following people who made our vacation memorable: Observatory lunch - our waiter Yesenia and Adrian Pool concierge and attendants – Jacobo, Angel and Usmendy Seasoul Breakfast and Lunch – Melisa, Adrian and Alvaro All the team at Coco cafe My only observation while there is that they had a lot of repairs going on which at times could be bothersome as we had to go a long way to get to the beach, also we saw a places that either needed a good cleaning or painting, we know that everyday wear and tear happens and the weather temperatures and humidity does not help, however at the price point of this hotel this cosmetic items weight in. We will come back if the price is right.

My husband and I took a vacation here for our 1 year anniversary. We were greeted by Saul in Concierge who was an amazing start (and end) to our trip. We loved the brief tour he gave us and his mannerisms were so wonderful. Very polite and respectful. Jeff was also great in Concierge! Throughout our stay the Coco Cafe was a hit. Our mornings were brightened by Victor at the Market. He is very attentive and always smiling. We often went up to the rooftop and Leondro was super quick with service. Renaldo made tasty drinks! On top of all the highlights already noted, our truest gratitude goes out to the entire entertainment team. All were spectacular, but I do want to provide several honorable mentions. Sergio, Ari, Axel, Jose, and Sandy went above and beyond. They were so incredibly fun, kind, and pulled the crowd together. We looked forward to activities with them throughout each day. The rooms were clean, well cared for, felt luxurious. Housekeeping staff were great. My only con to this trip was the room service. We are also UVC members apart of the preferred club. Long wait times and some things were missing that I had requested. But overall, I would definitely stay at this resort again. I would encourage anyone to do so as well!

Fabulous restaurants and fabulous food experience Disappointed that allocated two double beds (not big enough for 2 adults) in room rather than 1 king size bed

Had an AMAZING time at Secrets Moxche! The entertainment staff was amazing! Sandra, Sergio, Ari, Axel were INCREDIBLE! Entertainment staff is so friendly, engaging and fun!! Service is wonderful!! Victor in the buffet restaurant was so wonderful and remembered our preferences. Ricardo at the pool was amazing as well!! The food was all delicious - especially loved Suki and Allora. So much beauty around the resort. Can’t wait to come back!!