Secrets Moxche Playa Del Carmen

If you want a relaxing experience with top tier service this is the resort to god to. The staff was incredible and the food was great. I was there for a wedding in August which is technically their off season but it was perfect. The room was pristine and comfortable and the balcony tub was perfect for cooling off at the end of the day. The double sinks were also a plus for getting ready without being crowded. The 24/7 cafe was my favorite. It had everything, especially if I missed breakfast or just wanted a small snack. It had so many options to pick from. The restaurants, in my opinion were great. For me the Japanese one was the best. I ate by myself and I literally ordered 10 dishes. Each one better than the last. The other places were also very good but Suki was my favorite. The steak place was good but they charge extra for any steak dish. I'm not a huge steak person so I didn't mind but a few people commented that for a steak place that was weird. Another highlight was the entertainment team. They really put in the work to make you feel great while there. They know your name and will remember what things you like to do so they remember to invite you. For staff they were for sure a top highlight of the trip. My only small issues were with transportation to and from the hotel. It's not included which is a choice and if one person leaves at a different date or time it basically makes you pay AGAIN for transport back to the airport. The other thing was, i Hate to even mention it, but all the pools are hot tub warm. Obviously I can't blame the hotel its August in Mexico, but it would be nice to get into the water to cool off. My parents had a swim out room and that pool was ice cold all day so I had an option. If you are looking to book in the summer months pick a room with a swim out. It's worth it for sure. Otherwise this hotel was truly great. It's relaxing and has tons of things to do there as well as if you want to leave and do things off site.

Entire entertainment team, Regina, Sergio, Adrian, Miguel, etc were amazing. Lots of fun activities to do in the resort. Would definitely recommend

Amazing stay! From the incredible service to the entertainment, food, and all the amazing restaurants, everything was absolutely wonderful. A special shoutout to Ilse and Gaby in the volleyball area, they made the experience even more fun and entertaining! 🏐❤️ We had such a great time and definitely plan on coming back next year. Thank you for making our vacation so memorable! 🌴✨

Checking in took more time than it should have. Had to talk to three different associates and the last one wanted to set up an appointment to sell a time share. We were instructed that everything is available on the hotel app. The app was not easy to set up and the Wi-Fi was so slow that even the conciergerie was frustrated when attempting to help us make dinner reservations. Elevators are small (6 to 8) person limit, very slow and no ventilation. No air conditioning, not even a fan. Very uncomfortable when you are freshly showered and heading down for dinner. The room was adequate, but we had several issues with the bathroom. Upon check-in there was a cleaning towel left in the sink. Lighting in the bathroom is so bad that make-up needed to be applied in the room. Calls were made to housekeeping for wash cloths, hand towels, bath mat, shower gel and a clogged sink. After three calls/days maintenance finally fixed the shower valve. This is not the service expected from a luxury Hyatt hotel. The food was very good at all the restaurants we visited. However, the air conditioning was lacking. It is no fun sitting there at dinner and sweating because of weak air flow. Dress codes are arbitrary and at the discretion of the host. Because the French restaurant is a "5 Star" restaurant, long pants are required for men. With heat indexes in triple digits and little to no air conditioning made the experience less than what it could have been. This is a 5-star restaurant and the physical menus themselves looked like they came straight from a greasy spoon fast food place. They were disgustingly filthy and stained. The pool facilities were nice, plenty of towels available. Be careful if you attempt to place a towel down on a chair and then go to breakfast. We had our items displaced and lost our lounge chairs at the pool that particular day. The pool attendant thought we left on an excursion for the day. Wrong! Signage to get around the property is sparse and poorly placed. Pathways are of natural stone and very uneven. On our last day there, there was some construction involving cutting of stone. When you see billowing clouds of dust coming through the surrounding foliage, you better move. We started to feel the settling dust on our skin. We had to leave the pool area. This could have absolutely been prevented with some sort of screening. The hotel requested a review from us shortly after we returned home. We relayed the issues we experienced, much the same as described above. The response from management was more dismissive than anything. This Secrets facility, owned by Hyatt, needs some real work if they want to continue calling it a "deluxe" facility. Would I consider returning? No.

Secrets got it right with this location. The resort is beautiful and there is a pool to match every vibe from the cenotes that are private to the activity pools with swim up bars and the large lagoon/beach. Plus the rooftop pool and staff is amazing! They kept the food and drinks flowing for the best possible view on the resort.