Secrets Moxche Playa Del Carmen

We just came back from a wonderful 7 days at Secrets Moxche. It was an anniversary trip. Normally, we wouldn't spend this much on an all-inclusive, but this was a special occasion. I must say, it was worth it! Check in was smooth. We waited maybe 15 minutes before speaking with someone, but there were drinks and snacks in the Preferred lounge. I highly suggest upgrading to Preferred at this particular resort! Our room was very very nice. Dim lighting at night, but not a huge issue. The food at this resort was very good, especially at Bisou, the French restaurant. Grimaldy was a very sweet and helpful hostess♡ I really enjoyed the Preferred Club breakfast at Seasoul. The pastry cart was an added bonus. At the market buffet, it was such a nice, classy touch having a saxophone or even a Harp player making music while you ate♡. The volume on our tv went up or down in increments of 5, so it was either too quiet or too loud. The live music played was very nice. The nightly entertainment was great! The Preferred Club rooftop infinity pool was amazing and the lunch on the roof was very good. The only critism I had was the amount of mostly empty or empty glasses lying around the pool and loungers. Also, wadded up towels left on unoccupied loungers. It may seem like a small thing, but it is very luxurious on the rooftop, so when you're taking pictures and you see tons of empty glasses and old wet towels lying around, it ruins the feel....and your photos 😞. Also, a few times I had to go get my own drinks because the servers weren't coming around frequently. We had 1 bad meal at Allora. My husband's pasta was very thick and chewy and the seafood in it was rubbery and hard. Other than that, we had a wonderful experience and would definitely recommend to others. We may even consider another trip there, as we didn't get to experience all they had to offer! Fantastic resort

My husband and I had such a wonderful stay at Secrets Moxché! The resort is absolutely beautiful, luxurious, and incredibly well maintained. From the moment we arrived, we were impressed by the gorgeous grounds, pools, restaurants, and overall atmosphere. There were so many beautiful areas to explore, and the property truly felt like a tropical escape. The staff were one of the highlights of our stay. Everyone we encountered was welcoming, kind, and helpful, and we really appreciated the hospitality throughout our vacation. We also loved having so many dining options and enjoyed trying the different restaurants during our stay. Some of our favorite memories were simply enjoying great meals, relaxing by the water, and walking around the beautiful property together. I was also pregnant during our trip, and I appreciated how comfortable and cared for I felt throughout our stay. This was a very special vacation for my husband and me before welcoming our baby, and Secrets Moxché gave us so many memories that we will cherish. Our room was beautiful and comfortable, and any issue we had was addressed promptly by the staff. The resort itself is stunning in person. The photos truly do not capture everything it has to offer. Overall, we had an amazing experience and are so happy we chose Secrets Moxché for this trip. Thank you to everyone who helped make our stay so memorable. We would absolutely love to return in the future! ❤️

We stayed here for a wedding in September and were immediately impressed with the friendliness and attentiveness of the staff. What stood out the most was the food quality and variety - every restaurant had a large variety of food and plenty of options throughout the day for dining. We found the reservation process through the app easy, and times we didn't have a reservation, they gave us a buzzer where we could still roam and eat/drink elsewhere. The taco stand every night - AMAZING! This resort also felt big in the sense there are so many hidden spots and pools to feel secluded yet the entire resort was very walkable. It amazed us how secluded it felt when walking around - nothing ever felt crowded. The pool side service was excellent too. Would absolutely return!

WOW. We honestly had the most incredible time at Secrets Moxché Playa del Carmen and genuinely didn’t want to leave! We came here for our honeymoon and it was everything we could have dreamed of and more. From the second we arrived, we knew we were somewhere special. The check-in process was honestly amazing — we were checked in and settled within less than 10 minutes, which was such a lovely start after travelling. And can we talk about the smell?! The whole hotel smells absolutely incredible. It’s such a small detail, but it makes the entire place feel so luxurious the moment you walk through the doors. The hotel itself is absolutely stunning. We loved the decor, the rooms were beautiful and the pools were amazing. There are so many gorgeous areas around the resort that we were constantly discovering somewhere new to sit, relax and enjoy a drink. Everything is so clean, beautifully maintained and just has that real luxury feel. Our favourite restaurant was Ember — the food was fantastic, but what made our experience even more special was our server, Demetrio. He was absolutely incredible and went above and beyond for us throughout our stay. He remembered us, always made sure we were looked after and genuinely made us feel so special. By the end of our honeymoon, Demetrio felt like a true friend, rather than just someone who was looking after us. His kindness, warmth and personality really stood out, and he is honestly such a credit to Secrets Moxché. We will never forget him and the effort he made to make our honeymoon so memorable. ❤️ We had the most perfect time from start to finish and honestly couldn’t fault our experience. We were so sad to leave, but we’ve come home with the most amazing memories and already can’t wait to go back! Secrets Moxché, you were everything we hoped for and more. Thank you for making our honeymoon so incredibly special. 🥹🤍✨

We stayed at Secrets Moxche 9/12/2026 to 9/19/2026. In short, it was an amazing stay. The property is not huge but it's by no means small either. We actually found it to be the perfect size. The pathways are full of foliage, and they wind through the resort. This design gave it a very tropical feel. The hotel itself is stunningly designed, feels ultra classy, and is very clean and well maintained. We did not experience any of the elevator problems other reviewers reported. This is not a party resort, but between the activities pool and the nightclub we had some great times. We've stayed at Breathless resorts where you get the DJ booth above the pool and foam parties. This resort is far from that kind of vibe. They did have daily poolside music, but it was usually two or three people performing modern acoustic covers. We still appreciated that though. Overall this resort is more for vacationers that want to kick back and relax. If you've stayed at other Secrets it's going to be that same speed. The pools are one of the highlights of this resort. The lagoon pool alone is something to behold. We really appreciated that you could always find a pool to suit your mood. Want to relax? Then chill at the lagoon pool. Want some privacy? You could always find a nook in a pool that was sparsely populated. Looking for more activity? Then head to the activity pool (think pool volleyball), which was always the most crowded, but never over crowded. Our typical routine was to start in the lagoon pool then work our way back to the activities pool. We did purchase the preferred club, so we would often end our day at the rooftop preferred club pool. The views from up there were stunning. Also worth mentioning are the three smaller man-made cenote pools. We loved that every time we went there we would see Iguanas hanging out in the stones. If you're a "pool person" then this resort is for you. The beach itself is beautiful. Soft white sand. They do an excellent job of keeping the sargassum cleared. However, it's a losing battle on that beach. While the beach was seaweed free, it was everywhere in the water. This created a brown water that really didn't invite you to swim. And the smell of the seaweed would sometimes smack you in the face. If you're a beach walker you could go a good distance to the north of the resort. We walked for about 20 minutes and never hit a barrier, and it looked like we could've gone much further. The beach vendors are mostly selling massages. They were a bit persistent but never to the point of serious annoyance. There were a surprising number of them though. The food at this resort is outstanding. The French and Italian restaurants were our favorites. Honestly, we didn't have a bad meal our entire stay. We have been to a good number of all-inclusive resorts and this ranked #1 by far for food. Even the pizza, burgers and chicken at the poolside grill were very good. The breakfast buffet, complete with a live saxophone or harp player, is excellent with lots of choices and multiple made to order stations, which was nice because you didn't have to wait in a long line to get your eggs or omelet. There was also a station for made to order quesadillas. At that station the cook was making the tortillas by hand as you ordered, and they were delicious. Side note: While we were there they didn't offer breakfast in the preferred club area, as advertised. However, they did offer it at the ala carte, beachside SeaSoul restaurant, which was nice and the food was great. No complaints about the drinks. They poured well and mixed nicely. Good choice of alcohol, I'd say. They even knew how to make a Manhattan at the sports bar, which I've found to be a rarity at Cancun resorts. Each pool bar had its own drink specials too. Your typical sweet stuff but they were promptly made and tasted great. The sports bar is awesome and has a golf simulator, large leather couches, TV's and pool tables. It was fun to hang out in there before dinner. The nightclub is one of the best at an all inclusive I've ever seen. They kind of filter people into it after the evening show, so it was always busy. The music was always thumping along with a cool light show. We had some fun nights in there. The shows were what we've come to expect at all-inclusives. No complaints, they just don't knock your socks off. They were typically 45 minutes long at this resort so it wasn't a massive time commitment. The service is on point no matter what you are doing. Front desk, poolside servers, restaurant servers, luggage crew, you name it, everyone was hard working, polite, accommodating and generous. Check-in and check-out was quick and painless. We were approached about the vacation club, but a few "no thank you's" and they quickly gave up. We were pleasantly surprised by that. We had an ocean view room (not ocean front). The rooms are stunning, nice sized, and well appointed. The view of the ocean was great. Know this: There is an empty lot on the south side of the resort. If your room is on that side of the resort, facing south, then you will see an empty lot before the ocean. The rooms that faced interior to the pool and grounds have a better overall view with a similar view of the ocean. Secrets Moxche offers a lot of value. There are extra touches everywhere that make if feel more elevated than many resorts. The service is extraordinary. The grounds, rooms, hotel and restaurants are beautiful and functional. Overall, we can wholeheartedly recommend this hotel for those looking for a relaxing, upscale all-inclusive experience.