Secrets Moxche Playa Del Carmen

All in all I found the Moxche reset to be a mostly very good experience. The at the restaurants was good, the buffet was what you would expect in Cancun, and the service was on the upper end of what I expect in Mexican all inclusive resorts. To be honest, I would have said my stay was 5-Star great except for one experience. While at the resort, I lost my AirPod pros at the lagoon. I think they fell into the dirty towels. I asked about them with the resort and they said they always search all towels before laundering. The resort even tried to help me look for them, even going through my room even though I knew exactly where I lost the AirPods. I even filled a report with security for a lost item. To shorten my story, my iPods showed up on my phones FindMy app at a house in Mexico a half hour from the resort. I let the resort know where the iPods were and they said they wrote it down. Over the next three months, I kept pinging my iPods and they were roaming around Mexico. In the end, after exhaustive phone calls and emails to the resort, Moxche said they interviewed the staff and nobody has seen the AirPods. This is even though I kept telling them exactly where the AirPods were. I guess, in the very end, my frustration was not that I lost the AirPods, but more the tremendous headaches and frustration with simply trying to get in contact with the Moxche resort and then the lack of effort they put into helping me and, at the very least, simply calling me back. Because of my stolen AirPods, I won’t likely go back there again. So sad

I had a great time with the Entertainment team! Especially with Ari, Monica, Axel, Christian, Sergio and Gabriela. They made sure our trip was fun and very entertaining. We’ll definitely be back!

Don’t upgrade to the preferred rooms. Not worth the extra cost. The preferred restaurant on the 9th floor with pool was nice, but that’s all you’re receiving. There are better benefits at other resorts for the “club” statuses. The hotel was gorgeous and the food was very good. I recommend going, just don’t upgrade to the preferred room—it’ll be a waste of your hard earned money.

I genuinely had the best time here. From the food, to the rooms, to the grounds, to the staff, I truly cannot speak highly enough of the entire experience. We dined at the Japanese, French, and Japanese restaurant during our time here and were blown away with every meal. Even the breakfast buffet was phenomenal, so many options available and everything was so fresh and tasty. The activities team were wonderful, they made sure every day we had something fun to do. Axel, Monica, and Christian were the best. Our favorite activities were aqua aerobics and kayaking!!! They truly made our experience so special. Jamie and Gustavo from the pool concierge making sure we had everything we needed each day at the pool to be comfortable. Pedro at the Mantaray Bar making the most delicious drinks. I would recommend this resort to anyone and will definitely be back.

My partner and I are top tier UVC members who have travelled to several Secrets/Hyatt vacation properties in Mexico and the Caribbean. Moxche was one of the nicest well laid out properties. The food at all of the restaurants was top notch and they had a great wine selection. The pool and beach areas were clean and well laid out. The nightly entertainment was also an incredible experience as was the cleverly disguised night club as a speakeasy. One thing that stood out for us was the staff. Ultimately they created an incredible and memorable experience for us. Ari, Jessica, and Axel always had great pool and beach side activities planned. They were funny, and engaging and always had a smile on their faces. Daniela and Gabriella were awesome hosts during the evening entertainment and shows. They are two awesome hosts that always made sure that we were, along with all the guests were getting the most out of their vacation. If you’re looking for a getaway in Mexico with modern rooms, great beach and pool amenities, and an awesome staff, I’d encourage you to look at Moxche.