Secrets Moxche Playa Del Carmen

Sandy, joram, Jessy, Sergio, ary, uzi, ilse Had a. Great time with the volleyball team as well as the aerobics. so much fun and entertainment..

Sergio, Aranza, Jessica, Joram, Sandra, & Uziel were an amazing entertainment team! they had us doing something at all times which made our honeymoon vacation incredibly fun!

Stayed here for 5 days and had the most incredible time!! Shoutout to the team for hosting fun events/activities. The members Sergio, Aranza, Jessica, Sandra, Uziel, and Joram made the days fun! Thank you to the staff!

I wish I was able to give a stellar review as Secrets Moxche is usually billed as a top Secrets resort. This was sadly not our experience. We traveled as a family - parents over 60 with 3 adult daughters. We are UVC members and have traveled to many Zoetry, Secrets, and Dreams resorts. Pros: Hands down the people are what keeps this resort in business. Everyone was lovely. Many staff were clearly overloaded and working as hard as they could, all with a smile. Everyone was helpful when asked. None of our complaints were related, or the fault of, the staff at this resort. Rudi at the pool and Eduardo at the Sea Soul restaurant were exceptional. There are an abundance of activities offered throughout the day. The buffet restaurant offered an outstanding breakfast. The offerings were different than the usual buffet fare at Secrets. The empanadas were hand made by a wonderful chef. She clearly put love in everything she made! We looked forward to seeing her in the AMs. Our experience at the spa was excellent! Jackie and Laura were heaven sent. The hydo therapy area was beautiful and clean. Pro/Con: Some things are a matter of taste. This resort is a group lovers paradise. There were constant groups roaming the property - corporate events, weddings, girls trips, etc. The vibe is loud, party, fun - constantly. The vibe is also targeted at the young of heart. If you are looking for a quiet, romantic, couple vibe, this is not it. The resort is not set-up for an older crowd. Walkways are paved with large stones - many which are missing leaving pot holes all over. Everywhere is dark - rooms, restaurants, the main bar. We heard complaints from guests about this all week. Con: The resort is in desperate need of maintenance and a refresh. The sand-bottomed pool is actually cement in the middle - sand only at the edges. The pool has multiple areas of damage with broken cement scattered all over. There were missing umbrellas at every cenote so shade was a rarity. Our room, a preferred club swim out, was shabby. The couch was tattered and stained. Our lounge on the patio had a burn hole. The steps of the swim out were sandy and slimy. I think this has ended our desire to have swim out rooms. Furniture throughout the resort is in need of refresh. Our second room was a top floor, ocean view. Between the room and the ocean is a very large, dirt parking lot. Noisy during shift changes. The pools were not always clean. I needed to scrub my floatie as it landed in a floating pool of green sticky gunk - mid morning. The food was hit or miss. In the Italian restaurant I was served my meal undercooked and cold. Food at Ember was delicious. The steak was tender and flavorful. The best steak I have ever had a resort. Out of seven nights, we had turn down one night. Our second room never had snacks refreshed and had missed mini bar service. It appears Secrets are trasitioning to a new model of service - no butlers, building concierge services. Our concierge was always busy, sometimes at the desk during the day, and no coverage in the evenings. In general, all areas are understaffed. At times there were long waits for pool service at the sandy pool - two servers for the whole pool. Drinks arrived with melted ice. The Preferred Club area was sadly lacking. It is used as a business area and had limited bar service. Every time we passed there were no guests in the area. The only advantage to Preferred Club is the roof top restaurant and pool. It was nice but not worth what we spent for a PC room. We will not return to this resort.

Everyone has been so amazing. The volleyball, the bike tours, and all the activities have been so amazing. Ilse, Sandy, Jessica, Joram, Uzi are all such a good time and provide such a fun experience.