Secrets Moxche Playa Del Carmen

Jessica, Miguel, Sergio, Adrian, Daniela, and joram all did great work! They were so much fun!

Pretty much like all the negative reviews the food here is mediocre at best. The buffet is honestly the best out of all the restaurants which kind of funny. The drinks are watered down and or they put other alcohol in the bottles that you think you're drinking place is super clean And the customer service is on point

Most relaxing place ever! Great for couples and girls trips! We had the best time! I will be back to this resort again! We loved everything about this place!! ❤️❤️❤️❤️🏝️🏝️🏝️🏖️🏖️🏖️

Absolutely — here’s a polished, enthusiastic review you can post: We had an absolutely wonderful stay at Secrets Resort in Playa del Carmen! From the beautiful resort and relaxing atmosphere to the amazing service, everything made our vacation truly special. A huge shout-out to the **entire pool activities staff**! They were so friendly, energetic, and welcoming, and they did an incredible job keeping everyone entertained. Their enthusiasm and positive attitudes really made the pool experience one of the highlights of our stay. We also want to give a special thank you to **Dolce, the manager**, who was absolutely wonderful. She was warm, attentive, and genuinely made us feel valued and well taken care of. It’s clear that she takes great pride in the resort and her team. Overall, Secrets Playa del Carmen exceeded our expectations. The staff, service, activities, and atmosphere made for an unforgettable vacation. We would definitely return and highly recommend this resort to anyone looking for a fun, relaxing, and memorable getaway!

Not Worth the Price — Other Secrets Resorts Are Far Better Overall, our stay was extremely disappointing. For the price point and the expectations that come with the Secrets brand, this resort simply did not deliver. We’ve experienced other Secrets resorts that were far superior, and after this stay, it’s hard to understand how this property is being held to the same standard. Be careful relying on the photos online because you may feel completely catfished when you arrive. The pictures make the property, beach, water, and overall experience look considerably better than what we actually encountered. We’ve also stayed at Hyatt Zilara Cap Cana, and there is honestly no comparison. Hyatt Zilara was superior in virtually every way, and we walked away from that trip with nothing negative to say. When you’re paying this kind of money for a luxury all-inclusive vacation, the experience should match the price, and unfortunately, this resort did not come close. There were a few bright spots. The rooftop restaurant was outstanding and easily served the best food on the property. The breakfast and lunch buffet were also good and consistently enjoyable. Unfortunately, that’s where most of the positive food experience ended. The specialty restaurants were a major disappointment. The Japanese, Steakhouse, and Italian restaurants were simply not good. Most people in our group either barely touched their meals or didn’t finish them. It says a lot when you’re staying at an all-inclusive resort and still decide to leave the property twice to pay for dinner elsewhere because the food isn’t worth eating. Ember was especially disappointing. We were seated outside in the heat with no working fans, making dinner extremely uncomfortable. The menu choices weren’t great, and the steak and beef had a strange taste. Several dishes at our table were left uneaten. Sumo wasn’t much better. The apple ginger drink, edamame, and gyoza were the only things we really enjoyed. The sushi was disappointing, and the tempura shrimp was terrible—rubbery, lacking flavor, and something we wouldn’t order again. Super hot inside they need better A/C. The buffet NEEDS to be open for dinner. It was one of the better food options at the resort, and having it closed at night makes no sense when the specialty restaurants are this inconsistent. There was also an odd gap between approximately 11:00 a.m. and noon when finding somewhere open to get food was difficult. At a luxury all-inclusive resort, guests shouldn’t have to search for somewhere to eat in the middle of the day. The beach and poolside food also became repetitive very quickly, with essentially the same options day after day. We were looking forward to trying the outdoor pizza and chicken finger restaurant by the pool, but it was CLOSED OUR ENTIRE STAY. That was a major letdown and another advertised amenity we never got to experience. The bars were inconsistent as well. One bar would have certain drinks or ingredients while another wouldn’t. For a resort at this price point, the bar offerings should be consistent throughout the property. Then there’s the beach and the view. Our room overlooked an empty lot instead of anything resembling the beautiful tropical views portrayed in the marketing. The beach was equally disappointing. The water color was terrible during our stay, there was an unpleasant smell at times, and it simply wasn’t the beautiful or inviting Heard construction daily all around the resort. Nothing relaxing about it. Another issue that shouldn’t be overlooked is the condition of the walkways. The uneven pavers throughout the property were unbearable and, more importantly, a legitimate safety concern. Several of the ladies in our group tripped or fell on a DAILY basis. This needs to be addressed before someone is seriously injured. When you add everything together—the disappointing specialty restaurants, limited and repetitive food choices, closed dining venues, inconsistent bars, poor beach conditions, misleading photos, disappointing views, and unsafe walkways—this resort simply does not justify the price being charged. We’ve stayed at other Secrets properties and had far better experiences. We’ve also stayed at Hyatt Zilara Cap Cana at a comparable luxury price point, and the difference was night and day. Zilara delivered the quality, service, food, atmosphere, and overall luxury experience we expected for the money. Unfortunately, this property did not. For what we paid, we expected luxury. What we received felt nowhere near the level advertised or the standard we’ve experienced at comparable resorts.