Secrets Moxche Playa Del Carmen

The service that my partner and I had at Secrets Moxche was possibly the best we have ever experienced. We had never been to an all inclusive before so we were skeptical/unsure if it was the right fit for us as a couple, but after our 6 day stay here, we would definitely recommend and do it again. Everything about the place was 5 star, the cleanliness, the food, the design, the space, the service. We had a particularly great experience with a few individuals who are worth a special mention as they went above and beyond to make sure we were comfortable and honestly, made our holiday! They were David & Argelia by the pool, Victor & Isaac at breakfast, Demetrio at Ember restaurant and Miguel at the marquesita stand! There was something for everyone at this hotel and we didn’t feel trapped or guilty for not leaving the resort as there was so much to do and see. We enjoyed the quieter pools as we aren’t massive drinkers/partiers but there were other more energetic pools for those that wanted that. The food was the highlight, in my experience when food is included it usually just means one buffet that gets a bit repetitive after a few days, this was not the case here!! The choice of 7 restaurants meant that we ate a different cuisine every evening and every single restaurant was top notch and we are big foodies! Our favourite has to go to Dos Almas, the Mexican restaurant - some of the best food we’ve ever tried. Overall, we are just so happy that we chose this hotel, we had the best holiday and can’t thank them all enough, we really hope one day we can come back!

Aranza, Gabby, Daniella, Sergio, ilse, Christian from the entertainment team were absolutely lovely & always a pleasure! Saul from the pool services was very helpful & friendly.

Had a great experience on vacation at secrets Moxche. The staff made it extra memorable. Shoutout specifically to Gabby, Daniela, Ari, Ilse, Christian, and Sergio from the entertainment team! From the pool concierge team, Saul was amazing and so helpful. Diego and William from sugar reef bar were wonderful. Hoping to return soon!

Our experience at Secrets Moxche was phenomenal! Food was excellent, especially at Suki. We had a table of 8 and were concerned about a limited menu or not being able to sit together. Jose went above and beyond to take care of us! The food was amazing - I can’t tell you how much rock shrimp we ate! We ate lunch at the pool most days and it was great. It was so nice not to have to get dressed or move to a new spot. Saul, our pool concierge, took care of us for the majority of our stay. He was so accommodating with getting us lounge chairs, even with our large group. He is extremely professional and so good at his job. Carlos and Sergio, our pool waiters, were also fantastic. The entertainment staff were so friendly. Huge shoutout to Ari, Regina, Celeste, Sergio, Christian, Isle, Gabby and Jessica. Isle hooked us up on the golf simulator the first night and was so kind our entire trip. We participated in water Zumba, beach volleyball, trivia, Simon Says and a Super Bowl football challenge. The staff was super fun and engaging without being pushy. They were so fun to hang out with - the best entertainment staff I’ve ever met! Kudos to all of them!!! There was live music several days by the pool and the band even took a special request from me. The pools and hot tubs were great. The steps/ledges in the pool were perfect for relaxing. Couldn’t ask for anything better! Truly the entire staff was accommodating and wonderful. Would absolutely go back and would recommend the resort to others!

TL;DR: Secrets Moxche is a beautiful resort with good food, great drinks, wonderful entertainment options, and is a place we've already come back to once and probably will come back to again. This is our 2nd time coming to Secrets Moxche, and this time was as good as the last. The staff is incredible, and does everything they can to make your experience perfect. The drinks are tasty (and strong), and the food is delicious. Over the course of our two trips, we've visited all the resturants available on the Secrets Side. This time we ate at Suki (Japanese), Ember (Steakhouse), and Allora (Italian). We've gone to Suki on both our trips, and have come away both times agreeing that it's our favorite resturant. That's not to knock the other resturants, they're delicious, but everything at Suki is perfect if you like Japanese food. Also shoutout to the taco stand that gets rolled out in the evening - that may be our 2nd favorite "resturant" on the whole resort. Our first trip we spent a lot of time relaxing, this time we partook in more of the activities. Water aerobics with Daniela was a lot of fun, and Gabriela ran a great volleyball event. When my wife lost her ring in the sand during volleyball, the staff went above and beyond to help us find it, and we are incredibly grateful to everyone who stopped to help us. Also shoutout to Araza and Jazmin for giving us a great kayak tour up the Playa Del Carmen coast. They tried to find some wildlife for us to see in the clear blue water, but we had no such luck. The evening entertainment is a great time, the show we watched this trip was "Quirky", a fun show with steampunk themes, incredible dancers, and great musicians. We've seen a lot of shows at Moxche, and they are always a great time! The rooms are comfortable and it's very obvious that they spent a lot of time making sure everything in them is perfect. If you're choosing between Preferred Club and regular rooms, I would say that splurging a bit for Preffered Club is worth it. The tub on the balcony is a wonderful way to spend an evening after dinner/a show. For both rooms though, the vibes were immaculate. From the lighting choices, to the decoration, to the absolute blackout curtains that keep the room dark at night, checking into the room is an early indication of how much care was put into this place. The gardening around the grounds is beautiful, and probably one of my favorite parts of the whole resort. There are multiple different pools on site, each matching a different vibe. The activities pool is a party, while there are pools that are better equipped if you need a relaxing vacation. The beach is great, and the hot tubs are a good time as it starts to cool down in the evening. My wife and I love Secrets Moxche, we lucked into finding it as our first all-inclusive resort experience, and it's really hard to not just come back every time.