Secrets Moxche Playa Del Carmen

We have stayed at several all-inclusive resorts around Mexico, and a majority have been the Secrets brand. So, imagine our surprise when we discovered that the only thing that was worth it was the pools. The service was just not there. At this product price point with the same brand, we expected to have a basic service level across the brand that would translate to Moxche. That assumption was a big mistake. So, if you like a great pool in Mexico, Moxche has a couple. But, you will be better served almost anywhere else for the same price and get a better experience. Consider somewhere else before you book, it will take the resort months/year to correct the service issue (if they even care to try.) socials hype this place up a lot, there are better places to go right now. The Impressions brand apparently is your only way to get anything close to decent service. And for the extra money, there are much better places to go and get an exceptional experience. Secrets Playa Blanca for example was significantly better service when we were there in October.

We had an absolute BLAST at the main pool with Regina and Miguel (aka Mexican Chocolate) didn’t want to go to any other pool because we were having so much fun doing water aerobics and pool volleyball!! Our bartenders Marco and Manuel kept us hydrated with the best mango daiquiris and frozen margaritas!! The poolside drink service from Consuelo was also such a nice touch to our trip. Thanks for making our vacation so much fun!

Joram, Jessica , gaby, ilse and Celeste were the most fun and really know how to throw a party!

Joram, Jessica , ilse, Celeste and Gaby they are awesome

They mislead you into booking expensive experiences by saying you can pay with coupons, but in the end, it turns out they don’t apply. The man at the front desk Andres , ignores you because you’re a woman and directs his attention to men instead. We’re currently having issues during checkout.