Secrets Moxche Playa Del Carmen

wonderful experience with Sandi kayak activity must try!!!!

activity with sandi is fantastic. love her so much.

I did extensive research before booking this 5-star property for our honeymoon. While the resort delivers on the basics, it ultimately met my expectations without ever truly going "above and beyond." For a luxury stay, there is significant room for improvement in service consistency and management culture. The Standouts: The absolute highlight of our stay was Isla from the entertainment team. She was incredible—she was the only person who truly made our stay feel personal and special, taking the time to connect with us in a way that felt genuine. Adrian was also a standout, and the pool bartenders were excellent—fast, knowledgeable, and provided great service. Dining & Beverages: The food quality and variety are hard to fault; the culinary team is clearly doing a fantastic job. However, the beverage experience was inconsistent. While the bar staff are skilled, drink recipes and glassware varied depending on who was serving. Additionally, the inclusive wine choice was poor for this price point, and the plastic glassware at the pool and theatre is looking very tired and needs a refresh. The Honeymoon Experience: We were disappointed by the front desk. There was no "special" welcome for our honeymoon; the check-in felt cold and transactional. Even at checkout, no one asked how our stay was. In summary: The "bones" of a 5-star resort are here, and staff like Isla make it memorable, but the management presence and front-of-house service need to be more guest-centric to truly earn a 5-star rating

This was my second visit to Secrets Moxché with my boyfriend, and I'm happy to say they've made meaningful improvements since my last stay. The pool service is noticeably better, and the addition of restaurant reservations has been a game changer — no more waiting forever for your food. It makes the dining experience so much more enjoyable. The entertainment team here is genuinely one of the best I've encountered across 15+ all-inclusives — and that's saying something. Ari, Sergio, Axel, and Miguel (and really the whole team) go above and beyond to make you feel special. A special shoutout to Axel, who is incredibly talented with his magic card tricks. My boyfriend and I spent so much time watching him and we were completely blown away. Honestly, the resort is missing a huge opportunity by not featuring him at a bar at night before an evening show — please make that happen! At the steakhouse, our waiter Demetrio was an absolute standout — attentive, warm, and genuinely the highlight of our dining experiences all trip. Room service was also excellent: fast, friendly, and reliable. On the customer service side, Yanell is a superstar. She took outstanding care of us and I cannot recommend her enough. Now for the honest part: the pool chair policy is a real problem, and one incident really sums it up. One morning, my boyfriend and I placed our bag on our chair and headed to breakfast. We returned in under an hour — and instead of being greeted with a smile, the pool butler opened his logbook, pointed to the time he had written down (8:10am), and launched into the policy. I calmly explained that this was not my first time at this resort, that I have visited many Secrets properties and understand how things work — and instead of being heard, he just kept pointing at his book and mumbling, eventually walking away without any real resolution. As a returning guest at a luxury all-inclusive, that is simply not the greeting you expect. Being constantly watched, timed, and then dismissed when you try to have a reasonable conversation is not relaxing — it's stressful. Elias was by far the kindest and most reasonable pool butler, but the experience with others was noticeably less welcoming. This policy needs a serious rethink, and so does the way it's being enforced. One more heads up for future guests: this resort is stunning to look at, but if a beach is a priority for you, this may not be the right fit. Overall, Secrets Moxché is a beautiful property with a genuinely incredible team. With a few policy changes, it could easily be a 5-star experience.

We stayed March 29th to April 5th. What a beautiful and relaxing resort. It was my husband, my parents and myself. Our room was 2656 and it was a king ocean view room. We had no tub on our deck and had views of the concrete roof below, the main lagoon pool and a bit of the ocean. Pools: the coldest is the lagoon (the pool itself isn’t sand bottom just around the edge. The bottom of that pool was chipped in many places and was hard to walk on) and the warmest is the party pool closest to the ocean. People claimed it was a quiet resort and there wasn’t really a party pool but there was 2 weddings & 3 conferences so it was very busy. Busy enough that if you didn’t get a lounger by 9 there was none left. They also tend to block the pool off for private events but they also can’t monitor who’s a guest for the event or not. Occasionally they served food around the pool too which was a nice touch, even the pool concierge cleaned your sunglasses for you! Service: as always workers of Secrects are amazing and always go over the top to make sure your stay is amazing. I did find that they seemed to be short staffed a lot of the time. Whether it was long waits at the pool for drinks or ordering from the staff around the pools the team seems to be spread thin with all the pools and people. Regardless, everyone was a pleasure to deal with and so kind. Food: The food is incredible, even ordering breakfast to our room in the morning the food was delish. Also, the Asado night - highly recommend going! So much good meat & seafood! I wish there was more snack items on the menu, and the burger doesn’t come with fries lol Beach - didn’t go but you can smell a stinky sewer smell throughout the day depending on how the wind blows. Even on our patios or near the lagoon pool you could smell it. Resort itself: it’s beautiful and they definitely take pride in the grounds. However, for the resort only bring a few years old there were a few things that made it seem older. The cobblestone walkways were alittle dangerous for people with mobility issues and in the evenings when it’s dark. Pieces are missing so there’s large gaps and holes so you need to watch your steps. The bathrooms off from the party pool always had 1 toilet out and the floor was always soaking wet and very slippery. Little things like light fixtures coming off the walls, rust around the mirrors in the room etc made it seem more worn. Shows & Entertainment: we saw almost all the shows! The cirque was the least favourite of ours and the best was the boogie. Comparing this to our most recent stay at Breathless the entertainment was better at breathless. Every night they had live music at Bamboo which if you have an ocean view room you can hear it from your patio - so nice! They also had the club open every night which was fun too, smelled a bit swampy in there too but that could have been from all the people. Blackouts: we read in a few reviews online that this happens but before we left I asked and no one had witnessed one. We had two happen, and the first one only happened for a minute and the second probably 45 seconds. Both on the same evening, very creepy when the entire resort does black! Idk if this is normal? Rooms are quiet! Love that about this resort, other resorts like Secrects PM have horrible rooms, you could hear everything because of the large gap under the door, here at Secrects M every night was quiet. All in all this is a beautiful relaxing resort! Definitely would come back and spend more time in the second or middle pool - those were our favourites