Secrets Moxche Playa Del Carmen

I was very disappointed with Secrets Moxché, a stay that not only failed to meet Hyatt’s standards, but also resulted in additional costs that I should never have been required to pay. Immediately upon entering our assigned room, we were confronted with an overwhelming mildew odor. The smell was so strong and pervasive that the room was clearly unfit for occupancy. We had to stay in the room for one night and I woke up totally congested and feeling ill. We asked to move rooms but they only had one available on the same floor right next door. That room too had the odor. We were required to pay to upgrade to a room on higher level and never reimbursed. Be warned --- if you have a first level room it will smell like mildew.

Room was clean and good service. Miguel did a great job from entertainment!!!

An incredible resort, breathtakingly beautiful pools and rooms and the best service I have ever experienced. Be sure to visit Jonathan and Armando at the Sea Soul restaurant- the hostess was wonderful as well (have forgotten her name). All three were so inviting and personable, knew us by name, and Jonathan would ensure that we always had something special and unique for lunch. The service at Ember and Bisou were incredible as well, while the Japanese and Italian restaurants were nothing to write home about. If you want the best deep tissue massage of your life, ask for Elsy at the spa! The hydrotherapy circuit would be worth it alone if you are not into treatments. The live music throughout the resort was such a constant treat. Only slight drawbacks was that the beach is quite seaweedy- if you don't mind that, the water is wonderful!- and the gym is quite small. Thank you to everyone that made our trip so special!!

We came back to Moxche for the 2nd time after having a very good experience in August of 2024. We really enjoyed the staff (especially the entertainment team) Sergio, Ari, Miguel, Jasmine, Jessica, and Jose all went the extra mile and made our stay very memorable! Sergio and Ari always got us involved in the activities and made our stay very meaningful and memorable we had to come back! We recommend this resort to anyone looking for a luxury resort!

This is our second time at Secrets Moxche & the whole reason we came back was because of the entertainment staff, most importantly I want to shout out Sergio, Aranza, Jasmine, Miguel, Jessica & Jose. From pool/beach volleyball, the pool games and entertainment at night we had SO MUCH FUN!!! They really make you feel like friends/family and made our days! The shows at night were also spectacular, our favorite was the magic show (which surprised me) another favorite was the quirky show! Best singers/dancers we’ve seen at a resort, & that’s saying a lot because we’ve been to a lot! The restaurants were also spectacular! The Italian was our favorite. Each pool is thought out and we loved the music at the bamboo pool each night. We recommend Secrets Moxche to all of our friends/family! Just book it already!!!