Secrets Moxche Playa Del Carmen

We enjoyed everything about our first stay in Mexico! The staff is so friendly and accommodating!! Kudos to Monica, Gabriella, Ilse, and Axel for really getting to know us and our family. They know how to get people involved in activities. The food was fabulous with many options. We took in two of the entertainment shows and they were just the right length of time….. ones with acrobatics.

The amazing entertainment team Axel,Monica, ilse, Gabriela, part of de staff Roberto y Carlos This was our first trip to Mexico. We had a wonderful experience here at the Secrets Moxché’ resort. All of the staff we had interaction with were very polite, friendly and always helpful if we had questions. We were treated with respect and kindness all the time. Thank you for the wonderful time.

Issue with reserved room accodations and front desk dismissed with out even attempting to help change rooms. Many issues with ac, TV, electrical issues with lights and water pressure due to broken shower handles. Ceiling fan made noise and was not informed of any activity or event when checked in so never got to see anything or spa. Food was alright, frustrating to see you had to pay for steak at steak restaurant for an all inclusive, pool bar service slow.

For this resort to be in the $700 a nite range they are skimping big time on alcohol choices.There were 2 bourbons to choose from at every bar. A $20 bottle of regular Wild Turkey and a $23 bottle of Jim Beam,absolutely ridiculous.People are drinking bourbon big time right now and to only have two low budget choices is not a good look.Then the restaurants have more than 2 hour waits because they close the buffet restaurant right before the others open.Not good at all.

After a year of anticipation, we just completed our stay here. Overall, we enjoyed this resort - it seems like our stay here flew by! Here is our honest review of this lovely property! Great: We loved the grounds and decor of this hotel. Beautiful property with great pools, clean rooms, lovely grounds, and lots of lush landscape. I loved the Le Labo products and other room amenities, nice touches throughout the property, and friendly hard working staff. The pool staff was great and loved getting our sunglasses cleaned daily. Hubby got sick and we had to run to the pharmacy for more cough meds - it was so nice to pick something up there and have assistance picking the right product. Balcony and tub in our room was great, especially during chilly nights when hot tub was packed. Loved seeing the furry critters come out around the property. Loved the different pool options and the fact that they are heated is a bonus! Beach is also nice and well maintained. AmStar also provides great transportation as their partner. Good: we enjoyed the various drinks around the hotel and also spent most nights in the sports bar. We also liked the extra touches like the taco and churro carts. Needs improvement: the food was not good and the lines to get into restaurants at night were hours long. Perhaps offer reservations?!There are a few things this hotel should also consider for a better guest experience. For example, we had to download an app to act as our room key, but this meant we always had to have our cell phones with us. There is another app to see what is going on at the hotel too but a fellow guest told us about this, not staff. It would be nice to have a more streamlined experience. We also didn’t like having to request additional amenities and instead wish they were automatically replenished. Chips and m&ms in room were never restocked (minor issue I know). Bad: did not enjoy the sales pitch immediately upon checking in or again at check out. Also, during our stay the common spaces (restaurants, theater, night club, etc.,) were all sweltering to the point we were not able to spend time in these areas. I’m not sure if their a/c was broken for a few days but everywhere we went on the first day/night was unbearable. After a day in the sun, having no respite from the heat was a challenge. It took about 3 days for our room’s temperature to drop as well. Overall, this resort is lovely and we would recommend this resort to others. We are glad we finally got to experience it for ourselves!