Secrets Moxche Playa Del Carmen

Don't hesitate. Go for every reason except the beach and you will not be disappointed with any aspect of your decision. So fun.

Miguel made the daily activities so much fun! It was so nice to see him around the resort as well remembering who we were as well

It’s our second time here and we loved it even more! The staff is what makes this resort so welcoming and wanting us to come back. The Entertainment Team feels like family now. Aranza, Daniela, Jose, Ilse, Sergio, Miguel, Gabriela, Regina, and Jessica are just wonderful! Such caring and friendly people who want to have a great connection with their guest. The food and drinks are great especially at the preferred bar/pool. Thank You for another fantastic vacation! We can’t wait to come back!

Just returned from our 10 day trip to Secrets Moxche. The entertainment staff is phenomenal. Always a lot of fun around the pool. Sergio and Aranza were the best. It didn’t matter if we were playing water volleyball or hanging out by our lounge chairs. They made sure they came over and talked to us and gave us very good clues, and tips of what was happening throughout the day. Jacob and Carlos always made sure they took care of us around the main pool. Our lounge chairs were always situated so we weren’t in full sun and they continuously checked on us to see if we needed anything. Up on the observation deck, Luis always made sure we had a special drink or a fun meal while we were at the wonderful restaurant. Jamie took care of us around the pool area, always with a smile. The Italian restaurant and the Japanese restaurant were our favorites and our favorite hostess was Elizabeth. She always had a smile and made us feel wanted and welcomed. We cannot forget Fabian at their store. He went out of his way, finding sizes for my Husband shirts, and even steamed a couple that were very wrinkled. The man is truly a gentleman and an asset to the resort. He understands customer service. We are UVC members and we don’t always go for the member tour, but we did this time and Gabriel really was very informative. He did not try to push us into anything that he saw we did not want. He was full of helpful information and we really appreciated that.

Our stay was OK. We stayed at the impressions side. The rooftop impressions pool and area was beautiful. The food is definitely above average all around d, great as far as an all inclusive resort. We enjoyed coco cafe for lattes and surprisingly the breakfast buffet at international market in the morning, particularly for fresh smoothies and made to order Mexican dishes. The service was average. When we first arrived, no one explained the amenities, and kept pointing us to downloading various phone apps to answer our questions instead of…. just answering our questions. So, we just stopped asking. Also, I needed help confirming our transfer ride back to the airport since we couldn’t find an onsite person for W2M/ BDX and they didn’t give a phone number on the paper they provided at pick up from Cancun airport. I asked the front desk guy to help me reach them and he asked me if I had the phone number. No, that’s why I’m asking you for help. However, it did turn around our last night when I dropped my earring in the sink and our butler helped save the day and retrieve the earring with the help of maintenance. And finally the last piece that really ruined the trip for us: the predatory sales tactics. In the first days of the confusion and strange service, we asked a guy at guest services on the secrets side preferred club (since no one was answering our questions at impressions) if he could help us get our TV fixed. He sure helped us but also lured us into some “chill” 90 minute presentation for the $250 resort credit. We agreed for massages but boy was it not worth it. 90 minutes turned into 3 hours selling this Unlimited Vacation Club. It took us saying NO four times to four different people before they finally let us go. The best part is my partner is an attorney and when he asked to see a contract, they said no it’s sooo custom it won’t work it won’t make sense, you have to sign and pay THEN you can see it. Ok so you want us to hand over 80000 without reading a contract? Scam. DO NOT GO TO THE PRESENTATION. We researched it in our room that night we a good laugh and I even came across a New York Times article about this scam and a picture of secrets moxche property featured.