Secrets Moxche Playa Del Carmen

Amazing property. Everything was perfect during our stay - delicious food, beautiful pools, entertainment, excellent customer service, cleanliness. Recommending it to everyone without hesitation. We had a great time and will definitely be back.

The resort was very clean and elegant everywhere we went. Our room was exactly like the pictures online had shown, very nice looking and great amenities. The only negative about the room was our view. We got the preferred junior suite ocean view, and we had to step out to the edge of the balcony to see the ocean. Most of the view was a construction site. We were not in the room most of the time, so this was not a big deal. The food here was very good compared to other resorts that I have visited. Entertainment was great, the nightly shows were very fun and interesting, and the app made it easy to find things to do at any hour of the day. Servers and all staff were very friendly and always willing to answer your questions and accommodate anything. Sandy and Jordan on the entertainment team made us feel very welcomed and led amazing pool and beach activities that we made sure to attend.

37th Wedding Anniversary Stay – Beautiful Resort, But the Personalized Touches We Loved Are Fading My husband and I arrived on July 2, 2026, to celebrate our 37th wedding anniversary. We have been Unlimited Vacation Club members for at least 10 years and have celebrated our anniversary at multiple Secrets Resorts over the past 15+ years. We always book a Preferred Club room, so we have a good basis for comparison. Check-In & Preferred Club Check-in in the Preferred Club lounge was smooth and efficient. There were appetizers available, but there was nowhere to place used plates, so the tables in front of the sofas quickly filled with dirty dishes. We were also there during FIFA. Although there was a TV in the Preferred Club lounge, it was mounted facing the bar instead of the seating area, making it awkward for guests who wanted to watch the matches. There were two not so comfy low profile chairs and a table facing the TV near the bar but still awkward. Overall, the staff was friendly and accommodating. One of the biggest differences we noticed compared to previous Secrets stays was the level of concierge/butler service. In the past, a butler would personally escort us on a resort tour, point out restaurant locations, the Preferred pool, and other amenities, then show us around the room and explain its features. Throughout our stay, they would check in daily via WhatsApp, provide entertainment schedules, and assist with dinner reservations, spa appointments, or anything else we needed. Those thoughtful touches made us feel truly pampered. At Secrets Moxché, we were introduced to a concierge who kindly escorted us to our room, but there was no resort tour, no explanation of the room's features, and, to my knowledge, no daily follow-up during our stay. Our Room Our Preferred room was very nice. The bed was comfortable, and the balcony was much larger than what we've experienced at most Secrets properties. It included a soaking tub and offered a beautiful partial ocean view. Interestingly, the bathroom itself did not have a tub. The shower was outstanding. It was positioned off of the balcony and had a breathtaking view of the ocean! We were pleasantly surprised. This gave the room a luxurious feel. We requested an iron, ironing board, and extra hangers. Many Secrets resorts now only provide a steamer, so we appreciated receiving the iron and board. Unfortunately, the outdoor cushion on the balcony daybed was filthy on both sides, so we never used it. My husband even tried cleaning it himself. Shortly after our concierge left, I heard drilling while sitting on the balcony. We discovered that repairs were being made on the roof of the room next door. Our concierge informed us the work would continue daily from 9:00 a.m. to 6:00 p.m. for the duration of our stay. Fortunately, we were usually away from the room during those hours, so it wasn't a deal breaker. The television channel selection was surprisingly limited, and the volume fluctuated dramatically—even on the lowest setting it was extremely loud. We tried streaming Netflix and YouTube using our own accounts, but the same volume issue remained. Another awkward design feature was the towel bar positioned directly in front of the bathroom sinks, making it difficult to stand close enough to comfortably use them. The magnifying mirror was one sided which was magnified. It seemed over magnified and was not usable. What Has Changed Since Hyatt Took Over This is where our biggest disappointment lies. We've stayed at Secrets resorts for many years, beginning when they were operated by AMResorts. Since Hyatt's acquisition, we've noticed steady increases in price while many of the thoughtful details that once made our anniversary trips so memorable have gradually disappeared. In years past, we'd arrive to soothing spa music playing on the TV, with soothing scenes, a beautifully typed welcome letter, a bottle of champagne on ice with fresh fruit, and rose petals spelling "Welcome" or "Happy Anniversary" across the bed. We looked forward to nightly turndown service and even enjoyed "Breakfast in Bed" on a scheduled morning, complete with an incredible room service spread that we once enjoyed on our balcony. One of our most unforgettable memories was our 2017 vow renewal at Secrets Akumal. After returning from dinner and dancing, we walked into our room to find the tv turned to the channel with the spa music and soothing scenes, rose petals leading from the entrance to the large soaking tub, which had been filled with warm bubbles and floating rose petals. It was magical and remains one of our favorite travel memories. This year, our anniversary was acknowledged only with a "Happy Anniversary" banner on the door and chocolate-covered strawberries. Instead of the elegant welcome letter we've received early on, there was a small folded photocopied note tucked into the door. No rose petals. No breakfast in bed. The TV was on the Hyatt channel. Turndown service was also inconsistent. We shared these concerns during our Unlimited Vacation Club presentation. The representative acknowledged them but explained that many issues were beyond their control due to the resort's growth and promised to pass along our feedback. Naturally, the presentation also focused on upgrading our membership. We declined. We explained that it simply didn't make sense to pay more for an upgraded membership while receiving fewer of the thoughtful details that had made us loyal guests for so many years. Pools & Food The resort has numerous beautiful pools, including several tucked away in quieter coves. We spent most of our time at the Preferred Observatory Rooftop Pool. It was peaceful, although sometimes not quite as quiet as the Preferred rooftop pool at Secrets Bahia Mita. We had lunch at the pool daily. The food there was consistently excellent. The cheeseburgers were fantastic. After the first day, I usually ordered the guacamole and a salad with grilled chicken, while my husband enjoyed the nachos several times. We ate breakfast every morning at Market Café. I had an egg white omelet and fruit each day, while my husband enjoyed omelets, fruit, bacon, and waffles. Everything was delicious. On weekdays, a live musician performed during breakfast, which was a nice touch, although the conversations around the restaurant often made it difficult to fully appreciate the music. Dinner Based on other reviews, we made dinner reservations at the Concierge desk shortly after checking in and getting settled in our room. Dinner on our first night was at the Mexican restaurant, which doesn't require reservations. We had tacos and guacamole. Everything was very good. Outside the restaurant were food stations serving fresh tacos and another station preparing sweet treats with bananas, Nutella, and other toppings. Both were very popular and had linez. We ordered room service one evening. Unfortunately, it was underwhelming. My husband's medium-well burger arrived much closer to medium-rare and wasn't nearly as good as the burger we'd enjoyed at the rooftop restaurant. I ordered the club sandwich but didn't care for it and eventually replaced it with salmon. My husband ate some of the club sandwich. Coco Café was disappointing. It was smaller than most Coco Cafés at other Secrets Resorts. Due to its size, options were limited. Ice cream was not available. We were told by an employee that the machine was broken. A vacationer told us they had ice cream in individual containers but they were removed. We have enjoyed a cone from the machine or cup from the containers at other Secrets Resorts and hoped to do the same at Moxché. Our favorite dining experience was, without question, Suki. We were thrilled to get a hibachi reservation after initially being told by the concierge at the Concierge desk it was fully booked. The concierge later found an opening for us. We've always loved Himitsu at other Secrets resorts, but Suki has now become our favorite Japanese restaurant. We even had our first female hibachi chef, and she was absolutely amazing. She topped our fried rice with fresh avocado, something we'd never experienced before, and it was delicious. Elevators & Resort Design One of the resort's biggest drawbacks is the elevators. They are small, slow, hot, and somewhat confusing. At the Observatory Rooftop Pool, there are two elevator banks, but only one took us to the side of the building where our room was located which meant crossing over via the Concierge area to access the elevators near the Preferred Club. Considering the scale and the boast of the luxury of the resort in Hyatt's advertising, we expected a much better elevator system. We also noticed that both Moxché and Impressions use uneven cobblestone walkways throughout the property. While attractive, they made walking in flats (or heels that I wore to dinner) feel somewhat unsafe. Impressions & Vacation Club Presentation As Unlimited Vacation Club members, we toured a suite at Impressions during our presentation. Personally, I wasn't especially impressed. The suite was nice but didn't wow me, and the Impressions side shared the same small, hot elevators as the main resort. Spa The absolute highlights of our trip were the hydrotherapy circuit and our couples massage. They were outstanding and, without question, the best spa experiences we've had at any Secrets resort. Final Thoughts Overall, we had a wonderful anniversary and genuinely enjoyed our stay. Secrets Moxché is a beautiful resort with excellent food, a fantastic spa, and an outstanding Japanese restaurant. However, after many years of celebrating our anniversaries at Secrets and being loyal Unlimited Vacation Club members, we can't ignore the gradual decline in the personalized touches that once made these vacations feel truly special. The prices have increased significantly, while many of the thoughtful details and exceptional service we once associated with the Secrets brand have slowly disappeared. We paid off our Unlimited Vacation Club membership during COVID, and for the first time, we're seriously considering exploring resorts outside the Hyatt/Unlimited Vacation Club family for future anniversary trips. We sincerely hope Hyatt will bring back the attention to detail that made us fall in love with Secrets in the first place.

Great awesome resort but the room had a very unpleasant mildew smell. Offered another room but it smelled the same. Couch had stains on it and shower handle was leaking had to use over head.

This was our first trip away without our kids, and it definitely won’t be our last visit to Secrets Moxché! Where do I begin? The property is absolutely stunning. From the moment we stepped out of our vehicle and onto the grounds, we were impressed. The resort is beautifully designed, impeccably maintained, and every detail makes you feel like you’re somewhere truly special. What stood out the most was the exceptional customer service. Every staff member we encountered was warm, welcoming, attentive, and genuinely seemed to enjoy making our stay memorable. Whether we had a question, needed assistance, or simply passed someone on the property, we were always greeted with a smile. We stayed in the Preferred Club, and for us, it was absolutely worth the upgrade. Having access to the exclusive areas, quieter pools, additional dining options, premium drinks, and the overall elevated experience made our vacation feel even more luxurious. If you’re debating whether to book Preferred Club, I would definitely recommend it. This trip gave us exactly what we needed—time to reconnect, relax, and enjoy each other’s company. The food was excellent, the pools were beautiful, the entertainment was enjoyable, and the atmosphere throughout the resort was peaceful yet lively when you wanted it to be. The food was another highlight of our stay! We were pleasantly surprised by the quality and variety of the restaurants. My favorite was Suki, the Japanese restaurant—the food was incredible, and we would have eaten there more than once if we could! My second favorite was the Mexican restaurant, where the sea bass is an absolute must-order. The steakhouse was also excellent and rounded out our top three. The only restaurant that didn’t quite live up to the others for us was the Italian restaurant, but with so many amazing dining options, it certainly didn’t take away from our overall experience. Secrets Moxché exceeded our expectations in every way. It gave us an unforgettable first kid-free vacation, and we’re already talking about when we can come back. If you’re looking for a resort with beautiful accommodations, outstanding service, amazing food, and a relaxing luxury experience, Secrets Moxché is it!