Secrets Moxche Playa Del Carmen

I want to preface this as I’m now a 40 year old professional who works 8-12 hrs days a week. This was our second stay at Secrets Moxché, and unfortunately, it will be our last. As I write this, I’m enjoying the sweet sound of concrete grinding, which has been the soundtrack of our vacation because construction has taken place every single day of our stay. On the first day, a relaxing moment in the jacuzzi was ruined by loud construction and concrete dust in the surrounding area. On the second morning, the melodic sounds of construction woke us in our room. Now, on our final day, I’m sitting on the balcony trying to read and mentally prepare to return to the daily grind, while listening to someone else’s very literal grinding and what sounds like a chainsaw. To make matters worse, this experience was drastically different from our first visit in 2024. We paid extra for Preferred Club, but very little about the experience felt preferred. At check-in, we were not seated in the Preferred lounge. Instead, we checked in alongside everyone who was smart enough not to pay the additional cost, while all of us sweated through the process. Our Preferred room technically had an ocean view, but it was also conveniently located next to an extremely loud ice machine. Paying for Preferred should, at a minimum, provide a thoughtfully located room and an elevated arrival experience. We received neither. Now, with the sweet sounds of the chainsaw still playing in the background, I’ll acknowledge what we did enjoy. The staff members were friendly, welcoming, and accommodating. Even the construction crew will politely greet you before starting up their greatest hits for the day. The resort itself remains beautiful, although much of that impression comes from what we remember from our 2024 visit. This time, it was noticeable that corners have been cut. If you are looking for a true luxury experience, I no longer believe you will find it at Secrets Moxché. Perhaps Impressions offers that experience, but after paying extra for Preferred and receiving so little additional value, I’m left wondering whether the higher price there would simply produce more of the same. The entertainment was still enjoyable, and the resort offers plenty of activities throughout the day. I was disappointed that Spanish lessons are no longer offered, although I understand that may be based on guest demand. Overall, the staff and the beauty of the property remain its strongest qualities, but they could not overcome the constant construction, disappointing Preferred Club experience, poor room placement, and noticeable decline since our previous visit. A luxury resort should provide rest, relaxation, and attention to detail, not concrete dust, daily construction noise, and a complimentary soundtrack from the ice machine. We returned because we enjoyed our first stay so much. Unfortunately, after this experience, we will not return again.

Nice hotel, definitely not a 5-star, maybe a 4-star. They are saving on AC in the hallways and restaurants. Very dark in almost all restaurants, except Mexican and French. Good service, but the food quality is very average (nothing special). The best food was served in a seafood restaurant on the beach.

Great place very nice, the food was amazing. The people very polite and hospitable. Has many pools and lagoons. The coffee shop serves ice cream, Latte, protein drinks and pastry. The bars make good drinks. We enjoyed the place very much.

The food was excellent. The resort was beautiful. The rooms were a little to warm for me. There are no ceiling fans in the restaurants, which sucked for the outside restaurants when there wasn't a breeze. No buffets for dinner. The dinner experience was a nightmare everynight if you didn't make reservations, and since there wasn't a buffet for a dinner option,,, that stunk. We didn't make reservations because we didn't want to leave the pool area if we were having fun....... When we did try to make reservations, it wouldn't be available until 9 pm. Waited 1-1.2 hours at Ember, several steaks were extra money...... and was told an hour.... after 1-1/2 hours we went back with our beeper, and he said another 30 minutes. We left. It was 9 by then, and we wanted to see the show. Pools are amazing, ambience is gorgeous. Drinks were great!!!! It would have been nice to have live music at the main pool or rooftop pool, or 70's music or something. The beach area was so nice, but due to the seaweed, not their fault, it made the water look brown....

My experience at Secrets Moxché Playa del Carmen was absolutely fantastic from start to finish. From the moment we arrived, the service was exceptional, the staff were friendly and welcoming, and the whole resort had a relaxed yet luxurious atmosphere. The resort itself is beautiful, with stunning pools, amazing restaurants, great entertainment and plenty of places to relax and enjoy the surroundings. The food was excellent, with a great variety of options, and the quality across the different restaurants was impressive. What really stood out for me was the level of service. The staff consistently went above and beyond to make our stay enjoyable, and their attention to detail made the experience feel genuinely special. The rooms were spacious, clean and beautifully maintained, and the resort was spotless throughout. Whether you want to relax by the pool, enjoy great food and drinks, or simply switch off and enjoy a luxury getaway, Secrets Moxché delivers. Overall, it was an unforgettable experience, and I would happily return. Highly recommended for anyone looking for a luxurious, relaxing and memorable holiday in Playa del Carmen