Secrets Moxche Playa Del Carmen

We stayed March 29th to April 5th. What a beautiful and relaxing resort. It was my husband, my parents and myself. Our room was 2656 and it was a king ocean view room. We had no tub on our deck and had views of the concrete roof below, the main lagoon pool and a bit of the ocean. Pools: the coldest is the lagoon (the pool itself isn’t sand bottom just around the edge. The bottom of that pool was chipped in many places and was hard to walk on) and the warmest is the party pool closest to the ocean. People claimed it was a quiet resort and there wasn’t really a party pool but there was 2 weddings & 3 conferences so it was very busy. Busy enough that if you didn’t get a lounger by 9 there was none left. They also tend to block the pool off for private events but they also can’t monitor who’s a guest for the event or not. Occasionally they served food around the pool too which was a nice touch, even the pool concierge cleaned your sunglasses for you! Service: as always workers of Secrects are amazing and always go over the top to make sure your stay is amazing. I did find that they seemed to be short staffed a lot of the time. Whether it was long waits at the pool for drinks or ordering from the staff around the pools the team seems to be spread thin with all the pools and people. Regardless, everyone was a pleasure to deal with and so kind. Food: The food is incredible, even ordering breakfast to our room in the morning the food was delish. Also, the Asado night - highly recommend going! So much good meat & seafood! I wish there was more snack items on the menu, and the burger doesn’t come with fries lol Beach - didn’t go but you can smell a stinky sewer smell throughout the day depending on how the wind blows. Even on our patios or near the lagoon pool you could smell it. Resort itself: it’s beautiful and they definitely take pride in the grounds. However, for the resort only bring a few years old there were a few things that made it seem older. The cobblestone walkways were alittle dangerous for people with mobility issues and in the evenings when it’s dark. Pieces are missing so there’s large gaps and holes so you need to watch your steps. The bathrooms off from the party pool always had 1 toilet out and the floor was always soaking wet and very slippery. Little things like light fixtures coming off the walls, rust around the mirrors in the room etc made it seem more worn. Shows & Entertainment: we saw almost all the shows! The cirque was the least favourite of ours and the best was the boogie. Comparing this to our most recent stay at Breathless the entertainment was better at breathless. Every night they had live music at Bamboo which if you have an ocean view room you can hear it from your patio - so nice! They also had the club open every night which was fun too, smelled a bit swampy in there too but that could have been from all the people. Blackouts: we read in a few reviews online that this happens but before we left I asked and no one had witnessed one. We had two happen, and the first one only happened for a minute and the second probably 45 seconds. Both on the same evening, very creepy when the entire resort does black! Idk if this is normal? Rooms are quiet! Love that about this resort, other resorts like Secrects PM have horrible rooms, you could hear everything because of the large gap under the door, here at Secrects M every night was quiet. All in all this is a beautiful relaxing resort! Definitely would come back and spend more time in the second or middle pool - those were our favourites

Not at all worth the money. We’ve been to other all-inclusives and Secrets Moxché did not live up to our expectations. Poor food and restaurant service. Off-flavored drinks with cheap liquor/mixes. Friendly and hardworking servers, but it seemed like they didn’t have management behind them. Beautiful place, but without the basics firmly in place, this is a miss. A shame.

Our recent stay at Secrets Moxché was unfortunately overshadowed by consistently poor hospitality—particularly at the pool areas. What should have been a relaxing experience turned into one defined by stress and constant monitoring. The most frustrating issue was the behavior of the pool concierge staff. We were repeatedly warned that leaving our belongings unattended on pool chairs for even a short period—often less than an hour—would result in our items being removed and our chairs reassigned. This policy was enforced aggressively and without flexibility, even during times when the pool areas, including the preferred rooftop deck, were far from full capacity. Instead of being able to enjoy a leisurely breakfast, take a walk, or step away briefly, we felt pressured to remain at our chairs at all times. On multiple occasions, staff approached us about having empty chairs if not every member of our party was present at that exact moment. We were explicitly told that we should not occupy pool seating unless we intended to stay there continuously for the entire day. This created an atmosphere of anxiety rather than relaxation—completely contrary to what one expects from a resort of this caliber. As long-time travelers to similar properties and UVC members for over a decade, we have experienced a wide range of all-inclusive resorts. This was, without question, one of the least welcoming environments we’ve encountered. The tone and approach of the pool staff felt more like enforcement than hospitality. Based on this experience, I would not recommend this resort. There are many other properties that offer a far more friendly, accommodating, and guest-centered atmosphere.

Our stay at Secrets Moxché was absolutely incredible — we loved it so much that we even extended our trip and turned it into a 10-day vacation because we didn’t want to leave. We came with friends who have been visiting every year since the resort opened, and it was easy to see why. The staff makes such a lasting impression that they literally look for our friends as soon as they arrive each year, which says everything about the level of service here. The food was beyond expectations — honestly, you keep wondering how the food can possibly be this good at an all-inclusive resort. Every restaurant and meal exceeded anything we expected. The entertainment staff was amazing, especially Miguel, Sergio, Aranza, and Jose, who made every day fun and interactive. We traveled with three couples, and the guys loved playing beach and pool volleyball while us girls did pool aerobics and spent the days relaxing by the pool. The pool staff truly made our trip unforgettable — Elias, David, Jamie, and Jacob were constantly taking care of us, cleaning our sunglasses, adjusting our umbrellas so we wouldn’t burn, and checking on us all day. Andres at the pool bar created a personalized drink for us that we drank the entire trip, and Sergio made sure we never went hungry and brought us poolside food every day. We truly have nothing but amazing things to say about Secrets Moxché. The service, food, entertainment, and overall experience were all outstanding. We are already planning our next trip back! - Jess and Ken

This is our 5th time visiting Secrets Moxche and it is consistently the best experience! We came for 8 days this time and the day before we were supposed to leave we decided that 8 days just wasn’t enough so we changed our flights and booked an extra two nights. The quality of the food, drinks & grounds is just next to none, but the only thing more amazing than the resort itself is the staff! Sergio on the entertainment team is just the absolute best!! He is so much fun to be around & takes the time to get to know you & truly becomes a friend. Aranza is the same way, just so amazing & sweet & so is Miguel. The absolute sweetest, kindest & greatest people you will meet! This resort is blessed to have them & I swear they are one of the biggest reasons we choose to come back time and time again! Andres, one of the bartenders makes the best drinks & is so creative & Sergio on the wait staff by the pools is so kind & attentive. Elias, David, Jamie & Jacob take care of you by the pools. I just can’t say enough wonderful things about the staff here. They are truly such amazing & beautiful people! There is no question we will continue coming back & we have yet to find a more perfect place called our “home” resort.