Secrets Moxche Playa Del Carmen

Everything was great! Loved the activities! Shout out to Sergio, Ari, Jessica, Lise, Miguel, and the rest of the activities crew they were so great throughout our stay!

Everything that could be controlled at Secrets Moxche was phenomenal. The sargassum wasn’t great, but the pools, service and views made up for that. Jessica, Sergio, Axel and Adriane made our trip! 10/10 from us!

Great place to visit and relax. Seaweed issue?? No problem, good variety of pools. All beautiful and well kept. Late night cravings? No problem 24 hr room servie

Branded as luxury retreat??? Location for room which I received as a "Preferred" did not rank as preferred. My "ocean" view {room} was 30% ocean, 70% of cement space used as staging area to collect and dispose of beach's seaweed clean-up activities. Hotel looks nice on outside, but lack of upkeep and cleanliness and constant damp smell in room warrants that I only use these Hyatt "all inclusive" as last option..... Restaurants all had mediocre menus and selections for meals. The only saving grace is that the hotel staff was pleasant. OH, and those $200 hotel/property credits have extremely limited uses...mainly a small discount at the spar.

Highly disappointed after my recent stay. I don’t even know where to start. The resort was gorgeous and they had lots of pools to choose from but the aesthetics didn’t save our stay unfortunately. There were small German cockroaches in my room two nights in a row (I have videos) and they were also in the Secrets Box where they deliever your food for room service. Extremely disgusted by that. The Preferred Club Ocean View room isn’t actually an ocean view at all but actually a view of a parking lot with ongoing construction. After we complained about the roaches in our room, they moved us to a smaller room which made no sense. You would think there would be an upgrade to the room, not a downgrade. The food was very mediocre and bland which was surprising because people on social media were ranting and raving about it. The alcoholic drinks were not strong at all, very watered down. You could have cocktails all day and it was like drinking juice. The beach is not the best, especially at this time of year but that was to be expected. Its just the smell of the beach was nauseating and the heat made the smell worse. We tried to watch the NBA Finals game at the Sports Bar on the resort however the sound on the TVs were not working and the TVs kept turning on and off. One positive I’d say was that most of the staff were very pleasant. All around, it was a very disappointing experience. I was really looking forward to my stay, especially because this location was so hyped up on social media however it met none of my expectations. I’m sure other Secrets locations are better but this simply was not one of them.