Secrets Moxche Playa Del Carmen

Our experience was unfortunately somewhat disappointing. We are in our 40’s (mostly sober) celebrating our Anniversary in a Preferred club swim out room for 6 nights. Second Secrets trip (Playa Blanca was our first experience) otherwise have visited other Mexican AI’s about 5-6 times. Atmosphere: we aren’t beach people so the many pools were amazing. This is definitely where this resort shines. The grounds are beautiful. Unfortunately there was some construction that made some noise in an odd room here and there and also they were redoing the sidewalks in a few areas. Rooms: the room aesthetic was beautiful. It’s a masculine modern vibe and I loved it. It did lack some storage areas which made it impossible for two people to unpack their belongings imo. The swim out was amazing. We had a larger one ocean side and it was great. Unfortunately upon check in, first impressions went downhill soon after. As preferred guests, we did not have an Anniversary banner on our door, unlike many of our neighbors. We did not receive our beach bag, bug spray or sunscreen. (It took 3 days, asking 3 different people to get a beach bag) Also, the slippers in our room were used and dirty. It also took 2 days to get a mattress topper, then once it arrived, it was so incredibly thin, it offered no help so I requested an additional comforter- which never came. We also asked for a feather pillow, they brought a pillow, but it wasn’t feathered. Fortunately upon further exploration, we found one way up in the closet with the blanket so that met our needs. On our last night there, the battery lock on our door died and locked us out. It took 3 different people to acknowledge the problem and about an hour and a half locked out of our room. I unfortunately did get bitten up by mosquitos waiting, but our concierge had some bug spray she let me use, which was very nice of her. Food: this resorts tops all others when it comes to flavor and quality of all inclusive food. Everything we ate tasted amazing. The Italian restaurant was our favorite and I wish I could have eaten more. It makes it even more disappointing because I did eat something our second day there that upset my stomach horribly and I couldn’t eat much the following 3 days. I don’t know what I ate and have never gotten ill at any other AI resort in the last 5 ones we’ve stayed at. So while I wasn’t feeling well, I was most disappointed that I couldn’t try more of the food there. And I’ll clarify, it definitely was food related. I only had 1 alcoholic drink that day so I was not “overdoing it”. I also prepped before our trip taking probiotics. The Observatory vegan menu was excellent for both breakfast and lunch. This was the only value we saw of being a preferred guest. We didn’t use the pool there mostly for the lack of shade as we are very fair skinned. Service: the servers at all the restaurants were very nice and overall seemed happy to be there. Pool service was ok, again, not big drinkers, so we were low maintenance there. But we have experienced happier servers at other resorts. And yes, we do tip $2 for each drink, $5 breakfast and lunch and $10 for dinner. I can’t speak for entertainment or much more as I was feeling ill for 3 out of our 6 day stay. I unfortunately do not feel inclined to coming back unless it was at Impression Moxché, but due to the price point, I don’t think I’d be comfortable taking that gamble. I know this is definitely not everyone’s experience and am so happy for those that had great vacations. But unfortunately, this place just didn’t meet our expectations.

The whole experience at Secrets Moxche was phenomenal! The food was great, the resort was clean, room was beautiful, and the activities team made our time so fun! Gabriela, Aranza, Sergio, Daniela, Miguel, Axel, Adrián, Joram, Regina, and Jessica were all so welcoming and kind. Gabriela especially made our trip so amazing, and we looked forward to seeing her every day! Muchas gracias y nos vemos!

We had a great experience here with all of the employees. They really made it a fun experience for us and encouraged us to participate in the activities they had to offer and it was much worth it! We loved volleyball and aqua aerobics with Sergio, Adrian, and Miguel they were so much fun to hang out with and hilarious. All the staff including Ari, sandy, Regina, and axel would remember us and would always try to make a connection to us and make our group feel special. Thank you so much for the best experience for my birthday!!

We had such a great time during our stay! Delicious food, beautiful spaces, and amazing staff. The activities were well balanced with time to relax. I would definitely come back and bring others! Big shout out to some staff faves: Sergio, Miguel, Axel, Adrian, and Carlos! Gracias por todos!

We had a great time at Secrets Moxche with a large group of friends. The food was excellent, the resort was clean and easy to navigate, and the entertainers and staff were fun and accommodating. Some of our favorite staff members were Miguel, Sergio, Sandy, Ari, Regina, and Axel. Highly recommend staying at Secrets Moxche!