Secrets Moxche Playa Del Carmen

Moxche, we wanted to love you so bad! What a beautiful resort. Top notch landscaping. Smart design. Variety and execution of pools are great. We loved our room and how all the room tiling was all the same tile as the shower, nice for getting water all over without it being an issue. We dont drink, but the mocktails were good! In general, service outside of the concierge was quite good. The food was hit and miss. The options were solid, the plating and atmosphere at restaurants was very good, but the flavor and quality of ingredients could be better. Then theres the concierge...who just completely dropped the ball. Its my girlfriends milestone birthday, you inform Secrets that its a birthday when reserving your room, and you give them the birthdate of everyone staying. So why do I have to beg and plead with the concierge to get the "Happy Birthday" banner that seemingly every other guest got? I asked for this thing so many times, finally at 8pm on her birthday they put it up. By noon the next day another employee took it down. Happy birthday I guess? Room service also delivered my girlfriends "eternity" birthday breakfast in bed an hour and twenty minutes late. Maybe its called the eternity breakfast because of how long you wait for it. Concierge/room service kept telling us soon. We were getting ready to go to the pool and it finally showed up. I get that things can fall behind, but just be honest with us. Concierge wanted to make up for these issues. Thats great. But they told us they were going to give us a room decoration -- some roses on the bed as an apology. I gladly accepted this gesture on their behalf. So they told my travel agent and I that they did this room decoration. And oops concierge screwed up again, lied to my travel agent and I, this decoration never happened. Concierge issues aside, we also got food poisoning. I cant say specifically what we ate that got us sick, but we never left the resort and had symptoms consistent with food poisoning. Severe, nonstop diarrhea and vomiting. First I got it, then my girlfriend got it a day later. We probably lost 2.5 days of our trip to illness. So now ive complained a lot, but there was also a lot that was great about Moxche. Love the lagoon and infinity pools at this resort so much. Coco cafe so great. Nighttime music and dinner was so wonderful. Seasoul was awesome. Preferred rooftop pool was beautiful. Late night horchata and taco station? Yes please. So overall it was a mixed bag. Youll really love it here...until maybe you don't.

Firstly I would like to say reading the other reviews, I don’t know where people are staying but it doesn’t seem to be the same hotel we are currently at. Everything has been excellent, all of the food especially seasoul has been top quality. Waiters at the pool have been excellent and very attentive. We are in a non preferred room which is excellent! Every single staff member we have interacted with has been great and we would most certainly return based on our experience so far. The negative reviews can only be because people’s standards are unachievable.

Overall trip fell extremely short of the expectations we had going there. For a resort that is only a few years old it was falling apart and you could tell it was thrown together. The “beach” was terrible which we did expect but the crews removing the seaweed were out there all day so even if you wanted to just hangout they stayed in your way. The food was good just like all the other secrets but the second night 7 out of our group of 8 got food poisoning which we think we narrowed down to the sushi. So that ruined the remaining days of the trip. Almost everyone we talked to were either sick or had a member of their group sick. It was so bad the pharmacy at the resort was sold out of all diarrhea meds! So we knew something was up. For the price and the hype of this place we have ranked it our least favorite out of all the other secrets in the area. And we’ve been to them all. Would not recommend

This review covers Secrets Moxche and Impression Moxche. Impression is the ultra-luxurious upgrade with outstanding rooms and service. The beach here is lackluster, but the resort makes up for it with their pools. The 9th-floor rooftop at Impression is the highlight here. The infinity pool up there, the outdoor bar, and Cielo restaurant are outstanding. We really enjoyed the lobby bar as well. At Impression, the rooms are enormous and gorgeous. We were upgraded to an ocean view room, and it was stunning. We spent plenty of time on the balcony in the morning, as well as when rain came through. Our butlers, Maili and Zulda, were wonderful people, ready to help with anything. We really didn't use them for much, but they were always ready to help. Room service and minbar service was excellent. David, the pool concierge, was an incredible guy. We met him at the Secrets pool that was 2nd from the beach, if that makes sense (there are like 15 pools). He kept me in the shade and was fun to speak with. Great attitude and excellent service. Rosa was a standout pool waiter, and Juan was a great waiter at Allora. Alejandro was a fantastic waiter at Cielo. Rudy, the evening server at Bamboo, was full of energy and was very entertaining -- excellent service. Cielo was our best meal by far -- both lunch and dinner. The smashburger at lunch is incredible. We had it twice. An Englishman I met had eaten it three times already. At dinner, the view from inside Cielo is wonderful. Everything we ate was spectacular -- the ribeye, the rock shrimp, the sushi rolls, gyoza, spring roll, everything. The only downer was the breakfast at Seaside Beach Club. The french toast was excellent, but they tried to get too fancy with the chilaquiles and breakfast potatoes. It mostly tastes good, but they need to just keep it simple. The fried eggs were cooked over hard when we asked for over medium, which is a small thing, but the preferred breakfast over at SeaSoul was actually better. I had them make an off-menu breakfast burrito that was outstanding. Other than that, we at at restaurants at Secrets Moxche. Allora, the Italian, was just okay. Juan was good waiter and the lasagna was good, but our other food was mediocre. At Ember, the skirt steak was very good, and the pork belly was very tasty. Most of the apps were just okay. You can find a taco cart in the evening serving up VERY good street tacos with a variety of meats. Coco Cafe was nice, but the same as most of them. The Dark Horse Sports Bar is a highlight -- it was very active most nights and a great place to socialize. Moxche is different than other Secrets we've been to, such as Playa Blanca Cosa Mujeres, Playa Esmerelda, and Akumal. But it has its own vibe and is definitely worth checking out, especially if you love pools. The enormous lagoon pool is amazing.

Terrible! Will not be back. Group of 6 all terribly sick by night 2. Absolutely no help from the hotel even when we reported what was going on and concerns of the spread. We saw lots of post in the facebook group before arriving and we thought we would be okay. It is NOT fake. We will not be returning and we’re all so happy to finally be home. Still so sick. Do not book!