Secrets Moxche Playa Del Carmen

Secrets Moxché was an exceptional experience overall and absolutely lived up to the Secrets brand in so many ways. The food was outstanding throughout our stay, with excellent quality, variety, presentation, and service. We were genuinely impressed with the dining options and felt the resort did a fantastic job creating memorable meals and experiences. The cleanliness of the entire property also deserves recognition. The resort was beautiful, well maintained, and consistently spotless. Our room and the common areas were kept in excellent condition, which made the stay feel even more luxurious. The staff were another major highlight. From the restaurants and bars to housekeeping and guest services, we encountered so many friendly, attentive, and hardworking team members who made us feel welcome. Their hospitality was one of the reasons we enjoyed Secrets Moxché so much. The one area we feel could be improved is the spa experience, particularly the hydrotherapy circuit. We have visited other Secrets resorts and had noticeably better and more polished spa experiences. For a resort of this caliber, we expected the hydrotherapy circuit to feel more organized, relaxing, and luxurious. We were also concerned to notice spa staff appearing to reuse towels that previous guests had used on chairs rather than replacing them with fresh towels. Given the otherwise exceptional cleanliness throughout Secrets Moxché, this stood out and did not meet the hygiene standards we expected, especially in a spa environment. We hope management reviews this practice, as improving this aspect of the spa would make the overall resort experience even stronger. Despite that concern, we had a wonderful stay at Secrets Moxché. The exceptional food, beautiful and immaculate property, and genuinely fantastic staff made our trip memorable. With some improvements to the spa and hydrotherapy experience, this resort could be truly outstanding from beginning to end.

The service at this resort is impeccable. We have stayed at several other secrets resorts and Moxché did not disappoint. The resort has a little something for everyone and is quite large. There are many pools to choose from depending on what vibe you are looking for. At the main pool David is the absolute best. He makes sure you have everything you need and never stops checking to ensure you are comfortable. Carlos also attends to your beverage needs and has great recommendations for special cocktails not on the menu. The overall cleanliness is superb. Staff are constantly going around cleaning the walkways, pools, dining areas, etc. our room was also kept exceptionally clean. The best part of this resort is the food. Each night you have so many restaurants to choose from as well as lots of entertainment. 10/10 for us!

This is our 2nd time here. We absolutely love it here. The atmosphere and especially the staff. (Sergio, Sandy, Ari, Miguel Joram) and many more. They make you feel so special and you become friends for the entire stay. They call you by name..... Ari even made us some special friendship bracelets. We always enjoy the relaxing atmosphere......but we can't still long. We love, love ,love the Beach Volleyball.... and I especially enjoy the water aerobics. There is something here for everyone. If activities aren't for you, then there are many relaxing pools away from the activity areas. They offer shows, singers at different bars, the restaurants here are delicious. You can't go wrong, like I said something for everybody.

We don't typically take resort-style vacations, but this time we really wanted to slow down, relax and reset. Secrets was such an amazing setting to do just that. My only regret with this trip is that we only did 4 nights/5 days. We really needed at least a week (of nights) to feel like we saw and experienced everything! Next time we come back it will be for longer!

The manager is terrible she accused me of beating my girlfriend who was at the bar buying a drink when I was on the telephone with a friend and couldn’t even take accountability that her coworker was wrong for calling me a abuser because I was on the phone it’s outrageous and I hope this place is shut down