Secrets Moxche Playa Del Carmen

Secrets got it right with this location. The resort is beautiful and there is a pool to match every vibe from the cenotes that are private to the activity pools with swim up bars and the large lagoon/beach. Plus the rooftop pool and staff is amazing! They kept the food and drinks flowing for the best possible view on the resort.

From arriving at resort and checking in Estefania was excellent we seen her for few days and always very happy to help. Rooms and views are excellent bit disappointed no turn down service but noway did it spoil anything. We were in preffered and that was excellent The Observatory the service is impeccable they definitely made our holiday massive shout out to Wendy,Yesinia,Luis,Hugo,Alvaro,Israel,Leonardo and all others yous are all very special. Then the Dark Horse Victor and the beautiful Gloria drinks ready on bar and lovely greeting and service. Bamboo Alan and Lusia. Restaurants were just amazing menu and food gorgeous. Loved the entertainment on a night very professional. Rooms and full resort was spotless clean. Definitely my favourite so far. The full resort go beyond to help and make your holiday the best it can be. There was tacos every night delicious we called it the taco truck.

When reading negative reviews of this place, I wouldn’t take every word as the full picture of the experience. It goes without saying that this resort has the most incredible, hardworking, talented and caring team. Every person made us feel, on one hand, like royalty and, on the other, like part of one big family. Of course that is expected for a holiday that expensive, however the team sure do go above and beyond. A special mention to the entertainment team: Ari, Jessica, Ilse, Miguel, Sergio, Dani, Adrian and Jose, who would speak with us daily, share stories and experiences, laugh with us and keep our inside jokes going throughout the holiday, making us feel genuinely special. Another special mention goes to the pool bartenders, who work tirelessly and efficiently in the relentless heat while always providing top-quality service; Jamie and Jacob, who go far beyond simply providing towels, even cleaning your sunglasses; and Diana, Alonso and the entire food team, who instantly remember your name and give you the warmest welcome at every meal. The management also work effortlessly to provide the best experience, always ensuring any issue is addressed immediately. They even provided us with exclusive experiences that you would normally pay for, simply because we offered valuable feedback and treated the staff with kindness. There is never a dull moment here. The vast expanse of pools, locations and private areas even those accessible to standard guests is outstanding. The food is incredible, with every restaurant feeling worthy of being a standalone chain, and the drinks are always fast-flowing and generous. In truth, there are remarkably few faults to find. Some complaints about crowds or securing sunbeds early seem to come from guests wanting very specific requests or having picky needs. If you are willing to explore and simply go with the flow, you will almost always find an empty sun-bed or a unique space creating an even more memorable experience. To the entire team, if you read this review: you are amazing, and you have made this an experience we will never forget.

We had a wonderful stay and would gladly recommend this resort. The property was very clean, quiet, and well maintained, with beautiful architecture and thoughtful design. There was a good selection of food, and the shows were excellent. The entertainment team, esp. Miguel, Daniella, Ari, Adrien, Sandy, and Regina, was outstanding. They were genuine, friendly, and remembered guests’ names, which made the experience feel personal. The activities were plentiful, fun, and engaging. Ivan was also very helpful with the Unlimited Vacation Club, and the staff throughout the resort was attentive and welcoming. There are a few areas that could be improved. We would have appreciated vegetarian options at the poolside and taco stations. The coupon rules were also unclear, particularly the restrictions involving specific dinners and the specific dollar-value voucher for wine. We also had too many mosquitoes in our room. Overall, the positives far outweighed these issues. We had a very enjoyable trip and especially appreciated the wonderful staff, entertainment, atmosphere, and beautiful surroundings.

⭐⭐⭐⭐⭐ **Absolutely Beautiful Resort and Wonderful Experience!** Our experience at Secrets Moxché was absolutely wonderful! This is truly one of the most beautiful resorts we have ever visited, and it has become a very special place for us. We spend most of our days relaxing by the lagoon, which is absolutely gorgeous. One of the highlights of every visit is David at the pool. He takes the most wonderful care of us and always goes above and beyond to make our time there special. Over the years, David has become like family to us, and seeing him is something we look forward to every time we return. We love Secrets Moxché so much that we look forward to visiting at least once or twice a year. The beautiful property, relaxing atmosphere, and incredible people make it a place we never get tired of coming back to. We would highly recommend Secrets Moxché to anyone looking for a beautiful, relaxing, and memorable getaway. We are already looking forward to our next visit!