Secrets Moxche Playa Del Carmen

When we arrived it was mass chaos. So many people arriving at leaving at the same time- we have learned since that this resort entertains conferences/large groups. We were not welcomed by anyone, no champagne, no warm towel. Just given A ticket for our luggage and asked to step forward (out of the way) somehow we made it to check in. The gentleman clearly had a speech to get through in a certain amount of time and our questions were not part of his timeline. I’ve never felt more unwelcomed. We had booked with Amex and he barely touched on our benefits except to make sure we knew we would not be getting a room upgrade whatsoever- showed us the QR code to download the app and told us quickly to “go eat lunch and come back” - great sir, where is lunch?? Maybe explain the resort layout a bit, or the app for us first timers -Our room was a basic king tropical view- the view was of a staff parking lot The bathroom was amazing- but the tv never worked and we only received turn down service 2 of the 5 nights. We unplugged all the phones- do not call me in my room. Biggest disappointment was the lack of towel hooks- wet shower towels or pool towels/suits and no where to hang them -This is a pool lovers resort- so many kinds to choose from- lively to quiet! -We liked the dinner reservation system- except when we wanted to change ( all booked) we had read the food was the star of the show- no- very underwhelming -Our favorite thing to do after dinner is sit somewhere, order a drink and maybe listen to music - very limited selection to do so here. The sports bar has hardly any seats, We would end up on the lagoon sand (in nice clothes) just to sit. The last night there was competing music from a singer and a wedding- we went to our room. - loved the 24 hr coffee shop - Elias at the main pool is hands down the best employee we encountered the whole trip!! He’s amazing We tried something new and while it was nice and had some high points- the amount of small things added up quick. I’m not sure we will return.

Aranza was also awesome! We loved our stay for food and service

Joram, Jazmin, Jose, Celeste, Regina, Sergio, Julio, Carlos, and Marco were al Fantastic. We loved out stay.

The value of the resort I would say is a solid 4 overall. A bit overpriced for the resort, but still had a great stay. An amazing and beautifully designed resort. Tropical vibes and a good amount of different pool vibes and restaurant options. The resort recently went to making reservations for dinner which is not a favorite but worked out well if you booked several in advance (3 days). Pool vibes were great at sugar reef. Low key not supposed to be the “party pool”. The service at sugar reef by Arnold and Cindy was immaculate. I would recommend going there when they are working! Honestly the friendly service we had the entire 8 dates. The location was tropical and beautiful. The beach had a good section of minimal to no rocks with white sand. The seaweed was bad 2 days out of 8, but they did a fantastic job of clearing it up on a daily and multiple times a day basis. The rooms… beautifully designed! HOWEVER if you like a dark room… ask for the smoke detector to have black tape over the light. It flashes bright every 8-10 seconds without stopping ever. We had maintenance come to add the tape the second night. The walls a bit thin.. we could hear other rooms TV on (probably loud volume) but was disturbing at night when trying to sleep. The bathroom perfect. The balcony facing the “tropical force” was a concrete construction right now. Luckily stayed on 3rd floor so palm trees covered it. Hot balcony with no airflow or breeze. Do NOT recommend the wine experience tasting… the gentleman was very nice so his service was appreciated, but the wine quality was underwhelming as wine lovers. Disappointed as it is $100pp and they “advertise” on the main area Napa Valley Cabs like Silver Oaks wine bottles on display. We asked for only a red wine tasting and it was mixed instead. Also, the sommeliers conducting the wine tasting had knowledge but was misinformed with some of the information he was sharing with us. No one food restaurant was above the rest. All were pretty even and good quality of food overall. Plenty of options to choose from. The service was a bit slower than other all inclusive we’ve been too even with the reservations. The servers though were very nice and always very pleasant. The entertainment formal shows were “eh”. Far too late at 9:45pm and underwhelming and many other guests echoed the same. Pool volleyball was fun! Call out to the beach/pool entertainment crew for the positive vibes and smiles too. I believe it was Sergio and a gal who was very fun! When checking in they ask if you want to hear a sales pitch about becoming a member. wayyyyyy tooo long and you go to the buffet. Could have shortened from 120+ minutes down to 30-45 minutes. Unless you really want resort money to see the presentation without joining the club do not sign up for the presentation. Thank you for the service and the time!

I am here currently for my 25th anniversary. The run around that we recieved was inasne. Kept getting transferred from one persoon to naother. Finally found somone that helped us. We enjoyed the first couple of days but come today I am sso dissapointed. We were not even able to eat at a restaurant without having to wait over an hour and a half. They have a taco stand outside that was oru last option and they ran out of meat and condiments after waiting aver 15b minutes in line. I thinf for the price of this resort this is ridiculous. They constantly want you to do timeshare presentations but dont deliver oon what you altready have purchased