Secrets Moxche Playa Del Carmen

Not Worth the Price — Other Secrets Resorts Are Far Better Overall, our stay was extremely disappointing. For the price point and the expectations that come with the Secrets brand, this resort simply did not deliver. We’ve experienced other Secrets resorts that were far superior, and after this stay, it’s hard to understand how this property is being held to the same standard. Be careful relying on the photos online because you may feel completely catfished when you arrive. The pictures make the property, beach, water, and overall experience look considerably better than what we actually encountered. We’ve also stayed at Hyatt Zilara Cap Cana, and there is honestly no comparison. Hyatt Zilara was superior in virtually every way, and we walked away from that trip with nothing negative to say. When you’re paying this kind of money for a luxury all-inclusive vacation, the experience should match the price, and unfortunately, this resort did not come close. There were a few bright spots. The rooftop restaurant was outstanding and easily served the best food on the property. The breakfast and lunch buffet were also good and consistently enjoyable. Unfortunately, that’s where most of the positive food experience ended. The specialty restaurants were a major disappointment. The Japanese, Steakhouse, and Italian restaurants were simply not good. Most people in our group either barely touched their meals or didn’t finish them. It says a lot when you’re staying at an all-inclusive resort and still decide to leave the property twice to pay for dinner elsewhere because the food isn’t worth eating. Ember was especially disappointing. We were seated outside in the heat with no working fans, making dinner extremely uncomfortable. The menu choices weren’t great, and the steak and beef had a strange taste. Several dishes at our table were left uneaten. Sumo wasn’t much better. The apple ginger drink, edamame, and gyoza were the only things we really enjoyed. The sushi was disappointing, and the tempura shrimp was terrible—rubbery, lacking flavor, and something we wouldn’t order again. Super hot inside they need better A/C. The buffet NEEDS to be open for dinner. It was one of the better food options at the resort, and having it closed at night makes no sense when the specialty restaurants are this inconsistent. There was also an odd gap between approximately 11:00 a.m. and noon when finding somewhere open to get food was difficult. At a luxury all-inclusive resort, guests shouldn’t have to search for somewhere to eat in the middle of the day. The beach and poolside food also became repetitive very quickly, with essentially the same options day after day. We were looking forward to trying the outdoor pizza and chicken finger restaurant by the pool, but it was CLOSED OUR ENTIRE STAY. That was a major letdown and another advertised amenity we never got to experience. The bars were inconsistent as well. One bar would have certain drinks or ingredients while another wouldn’t. For a resort at this price point, the bar offerings should be consistent throughout the property. Then there’s the beach and the view. Our room overlooked an empty lot instead of anything resembling the beautiful tropical views portrayed in the marketing. The beach was equally disappointing. The water color was terrible during our stay, there was an unpleasant smell at times, and it simply wasn’t the beautiful or inviting Heard construction daily all around the resort. Nothing relaxing about it. Another issue that shouldn’t be overlooked is the condition of the walkways. The uneven pavers throughout the property were unbearable and, more importantly, a legitimate safety concern. Several of the ladies in our group tripped or fell on a DAILY basis. This needs to be addressed before someone is seriously injured. When you add everything together—the disappointing specialty restaurants, limited and repetitive food choices, closed dining venues, inconsistent bars, poor beach conditions, misleading photos, disappointing views, and unsafe walkways—this resort simply does not justify the price being charged. We’ve stayed at other Secrets properties and had far better experiences. We’ve also stayed at Hyatt Zilara Cap Cana at a comparable luxury price point, and the difference was night and day. Zilara delivered the quality, service, food, atmosphere, and overall luxury experience we expected for the money. Unfortunately, this property did not. For what we paid, we expected luxury. What we received felt nowhere near the level advertised or the standard we’ve experienced at comparable resorts.

We had a fantastic trip that was very low key and relaxing which was much needed! Check in was easy and having food at the preferred club lounge while we were waiting to check in was just what we needed after a 12 hour travel day. We didn't even end up getting lunch because we snacked on some yummy sandwiches and croquettes while in the lounge. The bar in the preferred club was very meh though and we only saw people tending the bar the first day we checked in. Any other time we went in there no one was at the bar. The guy trying to get us to do the time share thing was honestly annoying after such a long travel day. We were just trying to check in and get to our room and he was pretty persistent trying to get us to agree to the meeting. We declined. Deciding to upgrade to preferred club was well worth it. I don't remember the price but I don't believe I would have agreed if it was a big price difference. The room was big and spacious with an amazing view of the whole resort and ocean. We were finally able to use the soaking tub the last night there (I'll explain more below). The ac was amazing in our rooms and very comfortable the whole time. I don't know how people were complaining about the AC in other reviews. They must have not shut the sliding door correctly as it turns off when that happens to conserve AC. Also part of preferred club we got complimentary hydrotherapy service at the spa ($120 value per person) which we decided to do our last morning and it was so worth it! It was about an hour circuit and we felt so relaxed after doing it. That was a huge positive for the preferred club as well. I am not sure if all preferred guests get to do it or if it was just a special offer going on at the time we booked. The preferred rooftop restaurant and pool were key to us really thinking the preferred club was worth the extra money. The lunch we wish we skipped but the a la cart breakfast was SO GOOD there! We ate breakfast at the Observatory 3 of the mornings and put our stuff down at chairs and umbrellas there and spent I would say most of our days up at that pool. The water was the coolest (we tried every pool out and by mid day most were like super warm bath water). I wish the other pools were cooler so that we could enjoy the others more. It also started getting shade by late afternoon which also made the water better than the other pools. We basically spent every morning and late afternoon up at the preferred club pools. We ventured down to the other pools after eating lunch at Seasoul and Bamboo both of which were delicious! Food was in abundance at this resort. More than any other Secrets that I have been to. Aside from the restaurants, grills, and marketplace cafe (buffet); they also had a street taco stand from around afternoon to 1am! They had a crepe/waffle sweet stand open around early evening to 10pm. Around the main pool they also had ANOTHER grill cooking up stuff all day. One afternoon we were by the large beach pool and cooks came around with TONS of apps one after another and it was all so good! I was in heaven! A cook also came around with empanadas one afternoon that we were at preferred club pool. I have never eaten so much food in my life! The entertainment was decent and the hidden speakeasy was fun! We ended up only going there one night but still had fun! I do wish that some of the main areas had better air and ventilation such as the sports bar which was extremely hot. The app also didn't list the theatre show one night and half the theater was bare. I felt bad for the staff. I also wanted to point out some things though that I didn't love. Some my own experience some from others that we met there as I do feel its important to understand preferred club especially if you are used to a certain level of service. I do feel like I had noticed some extra special touches that Secrets had done previously that were not done here. First, when you would go to your room when you first get there they used to have tranquil spa music playing on your tv with serene images playing on the tv and they did not do that here. Secondly, they had done special welcome plates with dessert and sparking wine etc set out. They did not do that here but did have sparkling wine in the wine fridge in the room. Aside from that everything is app based which has its positives and negatives. I did like it when they used to print the daily activities etc on a paper and leave it under your door but now its all on the app. Not a huge deal but did notice that. We met a few other couples that have stayed at preferred club level at other Secrets resorts and said that they did NOT feel preferred at this location. Since this was our first time doing preferred we had nothing to compare it to but I did take note of this. I did notice that the Impressions guests were the ones that were treated as preferred guests even at our resort. They were the ones the staff paid the most attention to anywhere they went. The one thing that really had an issue with is the dinner reservations. I have always loved Secrets because you did not have to worry about making reservations anywhere and could just play the day by ear and get to dinner when you got there. Never waiting very long to get seated. Even though they say reservations are not required...if you want to eat at a decent time they actually are. You can't book reservations before you check in so you are at the mercy of the day. When we checked in at 300pm on Tuesday almost all the restaurants were booked until late and the one restaurant that did not require reservations was closed because of the buffet they had on the beach that night. I quickly booked Wed Thurs Fri reservations at the restaurants for 7pm. And left our last night for the Mexican restaurant that you could just walk up with no reservations. I am not a huge fan of buffet so I took a chance Tuesday night and went up to Ember and asked to be added to the waitlist. We went to the sports bar for a drink and only waited about 20 minutes for our buzzer to go off which we were very lucky. Our friends that we met there had a very different experience and every restaurant they tired to go to had a 2 1/2 hour wait on their first night. So while it isn't REQUIRED its strongly suggested if you want to eat at a normal dinner time and not miss the show that night. Because I booked reservations at 7pm I did feel like our late afternoons were rushed and we had to worry about leaving the pool at 5 to go check in with our kids and then shower and get ready for dinner. I wish I could have just played each night by ear like we were used to. That is why I didn't get to use our soaking tub besides the last night because as soon as 5 hit we had to go up to the room to get ready for dinner. I wish I booked the dinners a little later but again I just booked the same time every night to ensure I had a reservation and didn't run into any issues with not being able to get one. So that was my ONE significant complaint is that if they are going to say they aren't required then don't say that but then basically require them. We saw many other guests complaining about this as well. The food at the restaurants were great, they kept the hotel grounds clean and well maintained. I didn't get one bug bite on me at all. I saw people complaining about bugs in some reviews. I didn't have that issue at all but also wore bug spray just in case. We didn't even make it down to the beach because the resort was so big we didn't feel a need. The main pool almost mimics a beach too with the real sand and docks and the atmosphere so you forget you are not on an actual beach. This was my 4th Secrets resort (plus one Breathless) that I have been to and probably my favorite (aside from the beach where Maroma Beach had the best beach). The large scale of the resort with so many pools to choose from, the size of the rooms, the abundance of food all made it amazing. The staff was friendly, there were so many places to lounge around in terms of seating/lounge chairs. I will probably also always do preferred club going forward since it was so worth it at least from our experience (so that means it must be even better elsewhere from what the other guests have experienced). Every resort will have its positives and negatives and different things will stand out to different people. Overall, the good far outweighs the negative and we would definitely recommend this resort to anyone looking for a low key relaxing vacation.

The resort is beautiful, even as they are updating the pathways around the pools. They truly care about the beauty of the property. The staff was great! The theatre show "Elements" and "Quirky" were awesome! Best theatre entertainment of any Secrets I have travelled to so far! Would definitely recommend this resort.

Spent 5 nights here with my husband in July/August. It was incredible. The food and service were incredible. We enjoyed all the activities as well. Shout out to Sergio, Adrien, Arie, Jessica and the whole team for adding so much fun to our trip. We will definitely be back.

My wife and I travel frequently and we both put this resort in our top 3. This resort checks a lot of boxes: 1. Resort is well maintained for a resort that’s roughly 4 1/2 years old (as of August 2026). It looks like the resort has been opened in the past 12 months. 2. We’re not “foodies” but the food here is good. We didn’t eat at a restaurant that we wouldn’t try again. Keep in mind, you’re booking at an all-inclusive. Any all-inclusive resort is trying to prepare food for a variety of different people and in my mind the fact that It doesn’t come out like cafeteria style food is impressive. This resort is well above average in food quality and presentation. 3. The night life here is good. There is a sports bar, theater and club. We would start most nights at the sports bar around 7:00, eat dinner around 7:45 and theater/show at 9:00. There is a club that opens at 10:30 and closes at 2:00. My only negative review of the club is the DJ plays mostly the same genre of music every night but we’ve found this to be true of most Secrets resorts with a club. Reach out if you have any questions about this resort. I would be glad to answer any questions or concerns.