Secrets Moxche Playa Del Carmen

Food tends to be the weakest link in AIs but generally speaking the food here was quite good. It's not perfect, but in my opinion as close to perfect I've seen until you pay for Grand Velas. I would suggest avoiding steak centric dishes, and those are the easiest to tell as not being "at home" restaurant quality. Pool service was generally very good. You will get asked numerous times a day by the pool concierge as well as waiters if you need anything. This was slightly inconsistent based upon the day, but I would say better than anywhere else I've stayed besides excellence. The resort is stunning. Though you need to realize there are some design drawbacks with Moxche. You have numerous themed pools with their own design language. Only at the front pool do you have ocean views. And this is relatively small for a large resort. This is subjective, but I'm not sure if any of the non-ocean front pools are "better" than the ocean front pool. Of course you could design a resort with a much larger main pool, but then it would be like 90% of the other resorts and wouldn't be secrets moxche. I loved how the pool concierge will stop people from leaving their towels early in the morning for breakfast. Basically the rule that they enforce is until it's lunchtime you are expected to be at the pool you put your stuff at. This made it possible for us to get decent seats after breakfast without playing the game. We booked this room as advertsied on their website : "The Junior Tropical View offers a spectacular view to our tropical landscape, two double beds, a full bathroom and separate shower." The actual view was a barren dirt lot that will eventually house another hotel. We were lucky, in that being higher up you get more of a partial ocean view. This view gets only worse the lower you are in the hotel. They really need to update the description on the website so folks are aware what they are getting. I suspect they did the math and figured the amount they lose from negative reviews is less than the amount they would lose by describing the views accurately. Minus 2 stars for marketing being either unethical or incompetent. Despite being low season, we were not able to pay to upgrade to a normal ocean view on the other side of the hotel. The only options provided was ~$200 a day to go to impressions or preferred club. But anyways if you book the correct room, this is an very unique resort with numerous interesting pools to explore.

Secrets Moxché Playa del Carmen isn’t just a resort—it is pure, unfiltered paradise. Choosing it for our honeymoon in July and August was hands-down the best decision we ever made. We loved every single second of it! From the moment we were dropped off, the team rolled out the red carpet for a truly magical stay. The scenery is absolutely stunning, from the cenote-style pools to the spectacular beach sunrises that made waking up early totally worth it. Incredible Dining The food throughout the resort was out of this world. Breakfast was a highlight every morning with an incredible spread, and the choice of dinner restaurants was top-notch. The French restaurant was utterly delicious, and the authentic Mexican cuisine blew us away. Plus, every single server was super attentive—our drink glasses were never empty! Unforgettable Staff (and Guest Heroes!) What made our trip so special was the incredible people: The Dream Entertainment Team: Massive shoutout to Aranza, Jessica, Miguel, Sergio, Adrian, Daniella, Regina, Gaby, and Axel. You brought so much energy, kept us laughing, and made us feel so included. The Great Ring Rescue: Special props to the staff and guests who mobilized like a full SWAT team when I disastrously lost my wedding ring during pool volleyball! Finding it was a actual miracle, and the whole chaos became a memory we’ll laugh about forever (even if my heart stopped for a second). Special Connections: We bonded so much with Aranza and Jessica—we loved our long chats with you both! A huge thank you to Aranza and Sergio for the incredibly thoughtful goodbye gift of handwritten notes from the whole team. It truly meant the world to us. Poolside Royalty: Shoutout to Oscar and Jacob from the pool concierge team for keeping us so well looked after—cleaning our sunglasses while we lounged was such a top-tier touch! If you’re looking for the ultimate luxury escape in Mexico, look no further. We’ll be talking about this trip for the rest of our lives!

A quick 45 min drive from the airport and you arrive to paradise. This resort is like walking into a tropical oasis. The variety of pools gives you an opportunity to have some quiet and relaxation as well as participate in a variety of activities. The entertainment team is top notch here. Regina remembered my husband and I from our trip last year which made our day. Aranza and Sergio also made our trip. Our group looked forward to participating in their activities including water volleyball, beach volleyball, kayaking, bingo, pool basketball water polo. We knew activities being led by Aranza, Sergio and Regina were going to be high energy and a lot of fun! Also want to shout out Jaime and Carlos in the pool concierge team. They both looked out for us each morning and set our day at the pools up for success. Besides the entertainment, food and drinks (including mocktails) at Secrets Moxche is 5 star as well as the service. Suki and Bisou continue to be our favorite restaurants. Shout out to some of the servers who made our culinary experience excellent: - Zimry at Suki - Adrian at the Observatory - Noa at the Lobby Bar and Gypsy Club - Marco at the Lobby Bar and Bamboo - Andres at the Manta-ray Pool Bar The Spa at Moxche is a peaceful oasis. I highly recommend getting a couples massage. I have done this twice now and each time has been exceptional. This trip I opted for the refreshing facial and hydrotherapy session. Rosa made sure I was comfortable and provided a relaxing experience. We love this resort so much and look forward to coming back for a 4th time in the future.

Overall the hotel room and pools are great . French cuisine is a must! Big shout out to Yanell from the library room who extended herself and went above and beyond by helping us to expedite our check in and arrange our transportation to see the city and made sure we are safe back in the hotel. You made a difference :) Thank you very much Yanell!

Secrets Moxche was an incredible experience! It was my first time staying at a Secrets and it lived up to expectations. The resort was absolutely stunning with beautiful architecture, amenities and grounds. The food was incredible as were the drinks wherever we went. I especially enjoyed the Japanese restaurant where the chef took his time to chat with every table. I wish I could recall his name but it was a nice touch to an even nicer meal! All of the pools were great but we enjoyed the main pool by the beach where David was so helpful each day. We also enjoyed all of the activities at the pool and the classes at the gym. Sandy, Sergio, Joram and the rest of the activities staff was wonderful and we loved played volleyball each day. I would highly recommend this place and will definitely be planning another trip to this property!