Secrets Moxche Playa Del Carmen

WOW. We honestly had the most incredible time at Secrets Moxché Playa del Carmen and genuinely didn’t want to leave! We came here for our honeymoon and it was everything we could have dreamed of and more. From the second we arrived, we knew we were somewhere special. The check-in process was honestly amazing — we were checked in and settled within less than 10 minutes, which was such a lovely start after travelling. And can we talk about the smell?! The whole hotel smells absolutely incredible. It’s such a small detail, but it makes the entire place feel so luxurious the moment you walk through the doors. The hotel itself is absolutely stunning. We loved the decor, the rooms were beautiful and the pools were amazing. There are so many gorgeous areas around the resort that we were constantly discovering somewhere new to sit, relax and enjoy a drink. Everything is so clean, beautifully maintained and just has that real luxury feel. Our favourite restaurant was Ember — the food was fantastic, but what made our experience even more special was our server, Demetrio. He was absolutely incredible and went above and beyond for us throughout our stay. He remembered us, always made sure we were looked after and genuinely made us feel so special. By the end of our honeymoon, Demetrio felt like a true friend, rather than just someone who was looking after us. His kindness, warmth and personality really stood out, and he is honestly such a credit to Secrets Moxché. We will never forget him and the effort he made to make our honeymoon so memorable. ❤️ We had the most perfect time from start to finish and honestly couldn’t fault our experience. We were so sad to leave, but we’ve come home with the most amazing memories and already can’t wait to go back! Secrets Moxché, you were everything we hoped for and more. Thank you for making our honeymoon so incredibly special. 🥹🤍✨

We stayed at Secrets Moxche 9/12/2026 to 9/19/2026. In short, it was an amazing stay. The property is not huge but it's by no means small either. We actually found it to be the perfect size. The pathways are full of foliage, and they wind through the resort. This design gave it a very tropical feel. The hotel itself is stunningly designed, feels ultra classy, and is very clean and well maintained. We did not experience any of the elevator problems other reviewers reported. This is not a party resort, but between the activities pool and the nightclub we had some great times. We've stayed at Breathless resorts where you get the DJ booth above the pool and foam parties. This resort is far from that kind of vibe. They did have daily poolside music, but it was usually two or three people performing modern acoustic covers. We still appreciated that though. Overall this resort is more for vacationers that want to kick back and relax. If you've stayed at other Secrets it's going to be that same speed. The pools are one of the highlights of this resort. The lagoon pool alone is something to behold. We really appreciated that you could always find a pool to suit your mood. Want to relax? Then chill at the lagoon pool. Want some privacy? You could always find a nook in a pool that was sparsely populated. Looking for more activity? Then head to the activity pool (think pool volleyball), which was always the most crowded, but never over crowded. Our typical routine was to start in the lagoon pool then work our way back to the activities pool. We did purchase the preferred club, so we would often end our day at the rooftop preferred club pool. The views from up there were stunning. Also worth mentioning are the three smaller man-made cenote pools. We loved that every time we went there we would see Iguanas hanging out in the stones. If you're a "pool person" then this resort is for you. The beach itself is beautiful. Soft white sand. They do an excellent job of keeping the sargassum cleared. However, it's a losing battle on that beach. While the beach was seaweed free, it was everywhere in the water. This created a brown water that really didn't invite you to swim. And the smell of the seaweed would sometimes smack you in the face. If you're a beach walker you could go a good distance to the north of the resort. We walked for about 20 minutes and never hit a barrier, and it looked like we could've gone much further. The beach vendors are mostly selling massages. They were a bit persistent but never to the point of serious annoyance. There were a surprising number of them though. The food at this resort is outstanding. The French and Italian restaurants were our favorites. Honestly, we didn't have a bad meal our entire stay. We have been to a good number of all-inclusive resorts and this ranked #1 by far for food. Even the pizza, burgers and chicken at the poolside grill were very good. The breakfast buffet, complete with a live saxophone or harp player, is excellent with lots of choices and multiple made to order stations, which was nice because you didn't have to wait in a long line to get your eggs or omelet. There was also a station for made to order quesadillas. At that station the cook was making the tortillas by hand as you ordered, and they were delicious. Side note: While we were there they didn't offer breakfast in the preferred club area, as advertised. However, they did offer it at the ala carte, beachside SeaSoul restaurant, which was nice and the food was great. No complaints about the drinks. They poured well and mixed nicely. Good choice of alcohol, I'd say. They even knew how to make a Manhattan at the sports bar, which I've found to be a rarity at Cancun resorts. Each pool bar had its own drink specials too. Your typical sweet stuff but they were promptly made and tasted great. The sports bar is awesome and has a golf simulator, large leather couches, TV's and pool tables. It was fun to hang out in there before dinner. The nightclub is one of the best at an all inclusive I've ever seen. They kind of filter people into it after the evening show, so it was always busy. The music was always thumping along with a cool light show. We had some fun nights in there. The shows were what we've come to expect at all-inclusives. No complaints, they just don't knock your socks off. They were typically 45 minutes long at this resort so it wasn't a massive time commitment. The service is on point no matter what you are doing. Front desk, poolside servers, restaurant servers, luggage crew, you name it, everyone was hard working, polite, accommodating and generous. Check-in and check-out was quick and painless. We were approached about the vacation club, but a few "no thank you's" and they quickly gave up. We were pleasantly surprised by that. We had an ocean view room (not ocean front). The rooms are stunning, nice sized, and well appointed. The view of the ocean was great. Know this: There is an empty lot on the south side of the resort. If your room is on that side of the resort, facing south, then you will see an empty lot before the ocean. The rooms that faced interior to the pool and grounds have a better overall view with a similar view of the ocean. Secrets Moxche offers a lot of value. There are extra touches everywhere that make if feel more elevated than many resorts. The service is extraordinary. The grounds, rooms, hotel and restaurants are beautiful and functional. Overall, we can wholeheartedly recommend this hotel for those looking for a relaxing, upscale all-inclusive experience.

I want to preface this as I’m now a 40 year old professional who works 8-12 hrs days a week. This was our second stay at Secrets Moxché, and unfortunately, it will be our last. As I write this, I’m enjoying the sweet sound of concrete grinding, which has been the soundtrack of our vacation because construction has taken place every single day of our stay. On the first day, a relaxing moment in the jacuzzi was ruined by loud construction and concrete dust in the surrounding area. On the second morning, the melodic sounds of construction woke us in our room. Now, on our final day, I’m sitting on the balcony trying to read and mentally prepare to return to the daily grind, while listening to someone else’s very literal grinding and what sounds like a chainsaw. To make matters worse, this experience was drastically different from our first visit in 2024. We paid extra for Preferred Club, but very little about the experience felt preferred. At check-in, we were not seated in the Preferred lounge. Instead, we checked in alongside everyone who was smart enough not to pay the additional cost, while all of us sweated through the process. Our Preferred room technically had an ocean view, but it was also conveniently located next to an extremely loud ice machine. Paying for Preferred should, at a minimum, provide a thoughtfully located room and an elevated arrival experience. We received neither. Now, with the sweet sounds of the chainsaw still playing in the background, I’ll acknowledge what we did enjoy. The staff members were friendly, welcoming, and accommodating. Even the construction crew will politely greet you before starting up their greatest hits for the day. The resort itself remains beautiful, although much of that impression comes from what we remember from our 2024 visit. This time, it was noticeable that corners have been cut. If you are looking for a true luxury experience, I no longer believe you will find it at Secrets Moxché. Perhaps Impressions offers that experience, but after paying extra for Preferred and receiving so little additional value, I’m left wondering whether the higher price there would simply produce more of the same. The entertainment was still enjoyable, and the resort offers plenty of activities throughout the day. I was disappointed that Spanish lessons are no longer offered, although I understand that may be based on guest demand. Overall, the staff and the beauty of the property remain its strongest qualities, but they could not overcome the constant construction, disappointing Preferred Club experience, poor room placement, and noticeable decline since our previous visit. A luxury resort should provide rest, relaxation, and attention to detail, not concrete dust, daily construction noise, and a complimentary soundtrack from the ice machine. We returned because we enjoyed our first stay so much. Unfortunately, after this experience, we will not return again.

Nice hotel, definitely not a 5-star, maybe a 4-star. They are saving on AC in the hallways and restaurants. Very dark in almost all restaurants, except Mexican and French. Good service, but the food quality is very average (nothing special). The best food was served in a seafood restaurant on the beach.

Great place very nice, the food was amazing. The people very polite and hospitable. Has many pools and lagoons. The coffee shop serves ice cream, Latte, protein drinks and pastry. The bars make good drinks. We enjoyed the place very much.