Secrets Moxche Playa Del Carmen

Preferred was not worth the extra money, was told conflicting instructions for reservations by staff, hardly anyone manning the concierge desk. At least the food was good

My husband and I celebrated our honeymoon at Secrets Moxche in early August 2026. We stayed for 11 nights and travelled from the UK, booking with TUI. We stayed in a standard junior suite and on arrival paid to upgrade to a preferred swim out room for the last 3 nights. Overall we had a fantastic time and would definitely return. Service: overall fantastic service, the staff were so friendly and helpful and clearly trained well to remember guests and their preferences. Particular stand outs were Jorge at Bamboo, Nicolas at lobby bar or bamboo evening bar, Jose on the entertainment team, Eladio at Dos Almas, Miguel and Carlos at the Lagoon pool, and Armando at check in. We noticed managers also checked in to see that we were happy (e.g. Roxana at Allora, and Karine? I think her name was). Some of the staff rotated in the second week of our stay and the drinks service was slower at the lagoon pool and drinks were made a little differently by different staff. On check in we were asked if we were celebrating anything and the next day a ‘just married’ banner was on our door which was a lovely touch. The room was cleaned every day that we used the ‘make up room’ button. If we had left ‘privacy’ on they still checked if we needed anything. We had turn down service the first two nights but not again after that though I think you can request this easily in the app. Food: we made reservations on the app no problem, and it was easy to cancel and re book these if needed. The first night we ordered room service (search vegan or vegetarian for the separate menu if needed) which arrived on time to the secrets box and was tasty. The buffet breakfast was great, so varied and good quality. We visited all Moxche restaurants except seasoul lunch (it was closed for dinner, as was barefoot grill in the day). We loved Allora, Dos Almas, Bamboo and Suki. Bisou wasn’t our favourite, not the best vegan options for my husband and my beef en croute tasted strange. I had the skirt steak at ember and this was so bland so avoided beef unless with lots of seasonings. Portions were a good size and some nights we couldn’t manage dessert. The taco and marquesita carts were so good, and coco cafe was great with lots of tasty snacks and drinks. Some favourites for us: Dos Almas: Birria tacos, agave azul cocktail Allora: Aglio e olio and bolognese Bamboo: pad Thai, pineapple fried rice, croquettes, guacamole, vegan burger Suki: miso cheesecake, rock shrimp, brussel sprouts. Observatory: scrambled tofu, quesebirria, banana pancakes, vegan burger. We also did the pizza making class (pizza e vino) which was great fun and included welcome drink, appetizer, wine, antipasti sharing board, cocktail, pizza and tiramisu. Jose and the chefs were great and it was fun to make our own pizzas. We did the cooking class near seasoul where we learnt about cochinita pibil and ate a fruit appetiser and fresh tacos. We also booked Mexican spirits and chose mezcal we learnt about mezcal processing and types, and tasted four types, Neo was very knowledgeable. In comparison to pizza e vino this was incredibly overpriced, and only lasted 40 minutes, we wouldn't book this again. Vegan options: good with some restaurants being stronger than others, they were happy to alter dishes (e.g. no egg in the Pad Thai) or even make something off menu (a vegan burrito at Dos Almas). The buffet breakfast was good, no allergen labelling so this could be improved to help everyone. Coco cafe had plant based milks and usually a vegan carrot cake (it would have been great to see more variety). However there were no options at the marquesita or taco carts, and not many at the Roads through Mexico or Asado events, so we just stuck with the restaurants. Labelling could have been clearer, e.g. we ordered bruschetta which typically doesn’t come with cheese in Italy, it wasn’t listed and it did arrive with cheese, they were happy to make it again without the cheese and after that we made a note to check any extra ingredients not listed. Pools: all the pools were lovely but we preferred the quieter lagoon pool which was close to Bamboo. I don’t think the pools were heated, but they were quite warm by the afternoon and not as refreshing. We usually had an early breakfast and arrived at the pools by 9am and there was plenty of space. A few days we went to the pool in the afternoon and had no problem getting a sunbed. Light snacks were offered around the pool on an afternoon (ceviche, pizza, burritos, ice cream and churros, croquettes etc in small portions) Room: even the basic room was spacious and comfortable. It did smell and feel a little damp on arrival but this soon went away after the AC was running. We also took a moisture absorber box but it didn’t actually collect much water. It easily got down to 19c with the AC but we preferred it a bit higher. The room was very clean, some small signs of wear (the blind was fraying) but this was minor and didn’t bother us at all. The nespresso machine had a variety of pods including decaf and some sugar and coffee creamer. There was plenty of bottled water (refilled every time we ran low), a steamer, hangers, hair dryer, a safe, robes, slippers and plenty of towels. The mini fridge had beer, soft drinks and juice, and water. We had a soaking tub on the balcony which was lovely (I’m not sure if all standard rooms have this). Preferred: our room was three floors below the first standard room so exactly the same layout except the swim out pool. The only additional amenities we noticed were snacks (Pringles and M&M’s), wine glasses, and a beach bag. There wasn’t any SPF or insect repellent (not that we required it) we weren’t told about the hydrotherapy at the spa but our preferred part of the booking might have been too short for this. Sadly we had a lot of mosquitos around the pool and some got into our room. We used the pool once but wouldn’t book this type of room again. The rooftop pool was lovely with a great view, but we preferred the lagoon pool. The Observatory had a great breakfast menu, the pastry cart and mimosa cart is a nice touch. The lunch there was good too but we preferred bamboo. We couldn’t access our room until 4pm but could use the preferred facilities from that morning. Sargassum: we walked down to the beach on our second day and there was a bit of sargassum on the shoreline, but the water was murky and dark so we said we’d go back another time, but we ended up enjoying the lagoon pool so much we forgot about the beach. Excursions: we downloaded inDrive and it was easy to order taxis. We took one into Playa del Carmen ($190 MXN or approx $11 USD each way) to shop and explore, and one to the Puerto Juarez ferry so we could visit Isla Mujeres ($750 MXN or approx $44 USD each way) it was easy to buy tickets for the ferry ($890 MXN each or approx $52 USD but there were cheaper tickets available) the water was beautifully clear on Playa Norte. Misc: the paths were a little uneven (though not as bad as cobblestone) but they are redoing the paths. I believe it was around 60% occupancy when we stayed. We noticed a fair few mosquitos and we both got quite a few bites (I always do on holiday but my husband doesn’t usually) despite wearing DEET and citronella bracelets. We did ask on check in if anything was closed and they didn’t mention barefoot grill, seasoul dinner, or some of the oaths being closed off, not a problem but strange to not answer the question. We enjoyed drinks and pool at Dark Horse, and the fantastic live music at Bamboo. Overall we had a fantastic time and it was great to see so many vegan options for my husband, but there is room for improvement in the vegan offering, labelling and reducing cross contamination risks. Again the staff were fantastic.

This location was perfect for my all Inclusive trip with my friends. We are young 20 year old and enjoyed all the activities. What made it more special was all the staff from the entertainment team: Sandra, Joram, axel, Sergio and Jazmin. It was so fun seeing familiar faces who always had great energy from sand volleyball to miniute to win it games to seeing them dancing at the Gypsy room. My experience wouldn’t have been the same without them!!!

Entertainment team was amazing!!! We played volleyball everyday and had so much fun! Thank you Jasmine, Joram, Sergio and Sandy

We loved the entertainment team!!!! Sergio, Yasmine, Sandy, Joram, Axel Volleyball was so fun on the beach and they always had lots of games to keep us entertained