Secrets Moxche Playa Del Carmen

From the moment we arrived at the airport, everything was incredibly smooth and convenient. The transportation to Secrets Moxché was easy, and the drive took approximately 45 minutes, which wasn't bad at all. The ride was pleasant, and before we knew it, we were arriving at this gorgeous resort. Check-in was quick and seamless. Our room wasn't quite ready when we arrived, but the bellhop took care of our luggage, allowing us to head straight to the Preferred Club infinity pool area for lunch. By the time we finished eating, our room was ready! One small suggestion would be to offer guests a physical room key upon arrival. When we're on vacation, the last thing we want is to constantly carry our phones around. I was eventually able to get a physical key, which made things much more convenient. **The room itself was absolutely stunning!** We loved everything about it, especially the private plunge pool. It was gorgeous and such a wonderful addition to the experience. However, one thing worth mentioning is the number of mosquitoes around that side of the resort. With the surrounding vegetation, limited sunlight, and minimal airflow, it seemed to be a perfect environment for them. It would be nice if the resort offered some type of mosquito repellent or outdoor bug control around the rooms. Another strange thing we noticed was that the room lights would occasionally turn on randomly in the middle of the night while we were sleeping. It didn't happen every night, but it happened enough to notice and was definitely odd. Aside from those minor issues, the room was fantastic! Ordering additional water and minibar items through the app was incredibly easy and convenient, and everything worked smoothly. **Now, let's talk about the food and restaurants because they were absolutely outstanding!** We tried several restaurants, including the Mexican, Italian, and seafood options, and every single one delivered fantastic food and flavors. However, the seafood restaurant was hands down our favorite! The atmosphere was absolutely stunning, especially the bar area with the hanging swing chairs. The cocktails were amazing, the food was incredible, and the fresh tortillas and tacos were easily some of the best we had during our entire vacation. Everything was bursting with flavor, and we couldn't get enough! Our only complaint was that this restaurant closes at 5 PM. We couldn't understand why such an incredible restaurant, with such a beautiful atmosphere and outstanding food, wasn't open later into the evening. It would be the perfect place to enjoy dinner or sunset cocktails. We also visited Dark Horse Sports Bar, which was a nice spot, but a couple of things seemed unusual. First, the restroom is located upstairs via a spiral staircase and is shared by both men and women. I can imagine that becoming inconvenient when the bar gets busy. Second, considering it's described as a gastropub, it was surprising that they didn't serve food. You would think a sports bar would at least offer some snacks or appetizers to enjoy while watching a game. **The pools throughout the resort were absolutely incredible!** Every area was beautifully designed, but the lagoon pool was especially stunning. The landscaping, water features, and overall atmosphere made the entire property feel like a tropical paradise. There were so many beautiful places to relax, swim, and enjoy the surroundings. One of the highlights of our entire stay happened on our final evening when the resort hosted its **Roads Through Mexico** event. What an absolutely spectacular experience! The evening was filled with incredible food, music, artwork, and Mexican culture. Everything was beautifully presented, and it was such a wonderful opportunity to experience the traditions, flavors, and creativity of Mexico. It was truly the perfect way to end our vacation! Overall, Secrets Moxché Playa del Carmen was an absolutely incredible experience. From the breathtaking resort grounds and gorgeous pools to the stunning accommodations, delicious food, and amazing cocktails, there was so much to love. Yes, there are a few minor improvements that could make the experience even better, but none of them took away from how much we enjoyed our stay. **A solid 10/10 experience!** We absolutely loved this resort and would highly recommend it to anyone looking for a beautiful, relaxing, luxurious adults-only getaway in Playa del Carmen. We would happily return!

We were very happy with the size, location and cleanliness of our room though my husband is a tea drinker and there was no kettle or tea supplied in the room. The mini-bar in the room was well stocked throughout our stay though our room was not serviced one day. The air conditioning worked very well but there was a slight damp smell in the room which was noticeable when first entering the room which have been due to the internal open plan bathroom layout. The pools were very appealing but unfortunately there was a lot of noisy maintenance of the walkways outside which was not relaxing. The food was generally good though we were not always able to book the restaurants at the times we wanted. My husband also had some GI upset (diarrhoea) during our stay and we noted that others had reported similar symptoms on TripAdvisor and on Facebook groups. We raised this at reception but we did not feel this was taken seriously. I would suggest that it would be a good idea for the hotel to provide alcohol hand sanitisers around the hotel and particularly in the self-service buffet restaurant. We were also disappointed that the only bars that were open in the evening were the sports bar (which was very busy and noisy) and the small lobby bar which lacked atmosphere. Essentially there isn't anywhere to go to have a drink in a quiet relaxing area before or after dinner which was a disappointment. I would have liked to rate this as good rather than average but this was not possible on TripAdvisor

We were there 9/27 - 10/2 to celebrate our 32nd wedding anniversary. This is our 10th Secrets resort in Mexico. We have never had any issues with the food or the water at any of the other resorts. We do not eat raw fish and the only water that is not bottled that we drink is served in the restaurants with the assumption that it is filtered. We were a little concerned prior to our arrival with all the FB comments about multiple people getting really sick with gastro issues. But we proceeded anyway thinking, surely it wouldn't be us. Unfortunately that was not the case. We got sick on our 3rd day. Had to spend an entire day in the room, close to the bathroom. The next day was the last day at the resort before we had to leave so we powered through and did a little pool hopping. We returned home and still experienced severe diarrhea - to the point we had to go to the Dr. We tested positive for E. Coli and given an antibiotic and IV of fluids because we were so dehydrated. This resort needs to seriously take a very deep look at what is going on. Either their sanitization processes or their water filtration processes needs to be really examined. Something is making lots of people very sick. This is supposed to be one of the top tier resorts and if they can't get this issue resolved, they will not continue to be looked at as such.

Beautiful resort, but unfortunately a very disappointing stay. We stayed at Secrets Moxché in September 2026 for one week, having previously stayed at Secrets Playa Blanca and absolutely loved it. Our experience at Playa Blanca was a big reason we chose another Secrets property, and we paid for Preferred Club expecting a similar standard of service and experience. Unfortunately, this holiday was very different. The resort itself is beautiful. The design, grounds and overall aesthetics are impressive, and there were certainly parts of the holiday that we enjoyed. However, there were so many issues during our week that they collectively had a significant impact on our experience. Our room: On arrival, our room had a very strong smell of damp and mould. We immediately reported it and requested to move rooms, but we were told there wasn’t another room available until the following day. A dehumidifier was brought into the room and maintenance attended with air freshener, which was used around the air-conditioning system. We eventually moved rooms at around 4pm the following day. Spending the first night of a luxury holiday in a room with a strong damp/mould smell, with a dehumidifier running while waiting for another room, was certainly not the arrival we expected. Closures and general disruption: During our stay, Seasoul was closed without any prior notification to us, the main pool was subsequently closed, three separate walkways were closed and the main lobby elevator was out of service. The walkway closures in particular made getting around the resort unnecessarily difficult, as there was little clear information about alternative routes. The broken lobby elevator also resulted in waits of five minutes or more just to access areas such as the Observatory. I completely understand that maintenance issues happen, but the number of things closed or unavailable during our week was disappointing, particularly given the standard and price point of the resort. Preferred Club: The closure of Seasoul meant that Preferred Club breakfast was moved to Dos Almas. On one occasion we were seated for more than 25 minutes without even being offered a drink, so we eventually left. On another occasion, we had lunch at the Observatory and waited over an hour for our food. This was particularly disappointing because Preferred Club was something we had specifically paid extra for based on our previous Secrets experience. Housekeeping was also inconsistent. On three separate occasions we had to contact the resort because basic items had been missed, including bath mats, hand towels and minibar restocking. Items such as M&Ms and Pringles were also inconsistently replenished. Illness: The most disappointing part of the holiday was that both my partner and I became unwell during our stay. My partner was unwell for an entire day and I subsequently became ill myself. We both had to visit the resort pharmacy and, after returning to the UK, I required further medical assessment and testing. My GP has since confirmed that my laboratory testing detected STEC (Shiga toxin-producing E. coli). I am not claiming that this result proves where the infection was acquired, as it cannot establish that on its own. However, it does confirm that there was an underlying infection rather than simply feeling a little unwell while on holiday. There are also numerous reports from others (guests on the Facebook resort page) who stayed around the same period describing similar experiences. I appreciate that social media reports are not independently verified, but given our own experience and the laboratory result, I do believe the wider reports deserve proper investigation rather than being dismissed. Overall: I don’t write negative reviews lightly. We are frequent travellers and had previously had a genuinely excellent experience at Secrets Playa Blanca. That is why this holiday was particularly disappointing. It is a beautiful property, and I’m sure many guests have had fantastic stays without experiencing the issues we did. For us, however, the combination of the damp/mould issue, room move, multiple closures, restricted access, inconsistent housekeeping, disappointing Preferred Club service and, most importantly, both of us becoming unwell meant that this holiday fell significantly below the standard we expected from Secrets. We chose Moxché because of how much we loved Playa Blanca. Sadly, based on our experience, I wouldn’t currently choose to return to Moxché.

Unfortunately I have to start this review out discussing bowel movements, nausea and vomiting. My husband and I came on the trip with two other couples. By day two 3/6 of us were sick, experiencing severe stomach cramps, liquid diarrhea and constant trips to the bathrooms. By our last day all 6 of us were having these symptoms (some worse than others) we are drinkers, could I have easily chalked this up to mixing alcohol, of course. But this is not the same. After doing some Facebook, Google and Trip Advisor research we have seen over the last 1-2 weeks multiple reports of guest becoming incredibly ill have started appearing. We never saw these during our research prior to and after booking our trip. I cannot help but wonder if these bad reviews don’t get scrubbed off the internet quickly by Hyatt. This is also not a cheap vacation by any means and the reality of how much money I have wasted due to becoming sick at a “luxury” resort was enough to put me into tears. We cancelled a non-refundable excursion on day 4 because my husband did not feel well enough to attend. We try to take one of these trips every other year and today as we prepare to leave I’m unsure if I’ll ever want to return to Mexico. It is all very disappointing as the resort itself is beautiful, no complaints about food or quality of service. And there were plenty of activity and entertainment options. We had a great experience with, Ari, who lead many activities. She remembered us and made us feel special, always going out of her way to talk to us and get us involved. I did not share any of the above concerns with her as this is a much larger issue that Hyatt needs to address and is completely out of her control. Ari is probably the only reason this review isn’t getting a rating of terrible.