Secrets Moxche Playa Del Carmen

This was our first trip away without our kids, and it definitely won’t be our last visit to Secrets Moxché! Where do I begin? The property is absolutely stunning. From the moment we stepped out of our vehicle and onto the grounds, we were impressed. The resort is beautifully designed, impeccably maintained, and every detail makes you feel like you’re somewhere truly special. What stood out the most was the exceptional customer service. Every staff member we encountered was warm, welcoming, attentive, and genuinely seemed to enjoy making our stay memorable. Whether we had a question, needed assistance, or simply passed someone on the property, we were always greeted with a smile. We stayed in the Preferred Club, and for us, it was absolutely worth the upgrade. Having access to the exclusive areas, quieter pools, additional dining options, premium drinks, and the overall elevated experience made our vacation feel even more luxurious. If you’re debating whether to book Preferred Club, I would definitely recommend it. This trip gave us exactly what we needed—time to reconnect, relax, and enjoy each other’s company. The food was excellent, the pools were beautiful, the entertainment was enjoyable, and the atmosphere throughout the resort was peaceful yet lively when you wanted it to be. The food was another highlight of our stay! We were pleasantly surprised by the quality and variety of the restaurants. My favorite was Suki, the Japanese restaurant—the food was incredible, and we would have eaten there more than once if we could! My second favorite was the Mexican restaurant, where the sea bass is an absolute must-order. The steakhouse was also excellent and rounded out our top three. The only restaurant that didn’t quite live up to the others for us was the Italian restaurant, but with so many amazing dining options, it certainly didn’t take away from our overall experience. Secrets Moxché exceeded our expectations in every way. It gave us an unforgettable first kid-free vacation, and we’re already talking about when we can come back. If you’re looking for a resort with beautiful accommodations, outstanding service, amazing food, and a relaxing luxury experience, Secrets Moxché is it!

Joram for the entertainment team was so much fun doing the golf experience! Miguel from the bar service team was very quick with service, fun personality, stayed on top of our drinks and seemed to really care about us! William the bartender at mantaray bar made the best drinks! Super funny too. We had another server at the lagoon pool one day and I wish I could remember her name because she was ON IT! Fantastic job. We at at Allora, Ember, Bisou, and Suki. We all enjoyed Ember very much! Delicious food. Allora and Bisou were just OK and Suki the hibachi “show” was quite awful, she needs some more training, the soup, rice and vegetables were very good but the proteins were barely eatable, the chicken still had the gristle on it, the steak was a very low quality cut and was cooked to well done, the shrimp and scallops I didn’t even try because they looked suspicious to me and I didn’t want to take a chance. Which leads me to my biggest issue with the food service, I got food poisoning from Asado during the beach party on Friday night, I was the only one in our group that ate the tilapia and an hour after dinner I was sick in the bathroom for the remainder of the night and all the next day. I’m still having some symptoms 5 days later. Coming to such a luxury resort like this we shouldn’t have to worry about things like food not being cooked properly to the point of causing food poisoning. I wasted a day and a half of our 5 day vacation miserable in the bathroom. And the more unfortunate part is that we paid $250 for a VIP table and I ended with food poisoning. I cannot send clients here as a travel agent without some major warnings about the food. Bisou should have been so good being how high it’s ranked but every dish was drowned in truffle that we couldn’t eat more than a bite or two. My beef Wellington was WAY overcooked like well done and difficult to chew. The outside seating area felt like we were sitting in a sauna, absolutely no air flow AT ALL. It was so uncomfortable to sit out there and eat hot food, I felt like I was melting. A few fans would go a LONG WAY out there. Saying it was miserable is being nice.

our overall experience with Secrets Moxche was better than expected. Lots of different restaurants to choose from . Lots of different pools ranging from fun party atmostpher with pool entertainment, pool activities, live music and swim up bar all very festive and fun. There there were smaller pools for more laid back relaxing quite time. Pool with beautiful hammocks for relaxing. Each pool was vey close to a bar if not had its own swim up bar. The restauants varied, summer casual attire, the entertainment witht he nightly shows, the Speak easy both very entertaining and fun. The Friday night ASADA beachside grill with fireshow was phenomenal. sports bars, coffee shop. can't really think of a single thing to complain enough.

Food was great and so were the pools. Staff was great and always ready to help. The beach left a lot to be desired but the pools more than made up for it. The restaurants were great and even if you don't get reservations just get to the restaurants when they open at 5:30 and they will get you in. We would definitely go back.

My husband and I recently stayed at Secrets Moxché, and it exceeded every expectation we had. We stayed in the Preferred Club, and it was absolutely worth it. The room was beautiful, spacious, and luxurious, with every detail thoughtfully designed to make our stay comfortable and relaxing. One of the biggest highlights was the food. We've stayed at several all-inclusive resorts over the years, and this was, without question, the best food we've ever had at a resort. Every restaurant consistently delivered amazing meals, and we were impressed by both the quality and variety. The pools were another standout. There was always something fun going on, whether you wanted a lively atmosphere or a quieter place to unwind. One of our favorite memories was watching the World Cup in the Lagoon Pool—it created such an incredible atmosphere with everyone cheering together. It was one of those experiences that made the vacation feel extra special. Unfortunately, my husband broke his foot during our trip, but the way the staff handled the situation completely amazed us. The medical team went above and beyond to care for him, making sure he received the help he needed while also finding ways for him to continue enjoying our vacation. Thanks to their kindness and support, he was still able to enjoy the pools, entertainment, and so much of what the resort has to offer. We can't thank them enough for turning what could have been a vacation-ending injury into just a small bump in an otherwise incredible trip. We also met some wonderful people during our stay, which made the experience even more memorable. And if you're visiting Secrets Moxché, don't skip the Gypsy Club! It was such a fun, unique experience and is definitely something everyone should do at least once during their stay. We've traveled to many resorts over the years, and we're usually excited to try somewhere new for our next vacation. Secrets Moxché is the first resort that has ever made us want to come back to the same place again. That's the highest compliment we can give. We left with amazing memories, new friends, and we're already looking forward to returning!