Secrets Moxche Playa Del Carmen

Fantastic resort. Beautiful everywhere you turn with genuinely excellent food and great service. If you sit between the main pool and the ocean, ask for Alfredo Martinez. He’s the definition of excellent service. He will make sure you have a wonderful day and leave with a smile on your face.

My husband and I stayed for a week for our babymoon and had the BEST time. We’ve stayed at multiple all inclusive resorts in Mexico and so far this is our favorite! It’s a quick 40 minute ride from the airport and once you arrive there’s no reason to leave. The room was beautiful, clean, and very quiet. Multiple pools for lounging peacefully or participating in activities like pool volleyball or water aerobics. Massive breakfast buffet and five restaurants to choose from for dinner (Mexican was our favorite). The staff is very kind and attentive and really tries to give you the best experience possible. Special shout out to Dani, Monica, Gabrielle, Axel, Samuel, Sebastian, & Daniel. I would recommend this resort to everyone and would come back in a heart beat!

I came with my friend & couldn’t recommend the resort enough…. However, the staff went above & beyond, especially Ari (Aranza), Sergio and Elias - the staff made our holiday so much fun!!!

Overall good experience, elevators could be bigger and faster, AC in room could be stronger and shows could be more diverse We loved bartender Marcos at Gypsi bar and Gabriel at street tacos. Give them a raise and bonus, they are amazing!

My husband and I stayed at this hotel for two weeks during our honeymoon. We booked the Preferred Club with an ocean view. Pros Beautiful surroundings, great pools, and nice rooms. Helpful and friendly staff. Really good service from the restaurant staff in the evenings! Cons We found a cockroach in our room. We understand it’s a tropical climate, but in a hotel at this price level, this really shouldn’t happen. I also got food poisoned one night and felt extremely sick — I threw up three times in just a few hours. I’ve never had food poisoning this bad in my life. We’re always very careful with hygiene when we travel: used hand sanitizer constantly, never brushed our teeth with tap water, were careful at the buffet, and we don’t drink alcohol. The morning when I threw up, I called housekeeping at 9 AM, but it took them two hours to come. This was not okay .. The service at the beach was basically non-existent. We were there several times and most of the time the servers just walked past us. We went to get our own drinks, and nobody came to collect empty glasses unless we left our chairs or went into the ocean. We were sitting right in the middle of the beach, directly in front of the towel station, so it’s not like we were hidden. We also had poor service at the lagoon pool. Several times a server took orders from two guests right next to us but didn’t even approach us, even though we were sitting directly beside them. Tips were appreciated, but it was clear that some staff expected them — we noticed they checked immediately when guests left their table. We also felt that people who tipped more got better service at the pools and bars. It shouldn’t be like that. There weren’t many gluten-free options at the lunch or breakfast buffet. The main thing available was plain gluten-free bread — no gluten-free pasta or similar. We didn’t really notice any “perks” of being in the Preferred Club, so we wouldn’t book it again. We only visited the rooftop once. In the mornings, we had to wait around 30 minutes for a breakfast table. We tried lunch there once, but the food wasn’t good — pretty dry.