Secrets Moxche Playa Del Carmen

Just returned from a fabulous 14 day holiday at Secrets Moxche. This was our first visit to Mexico. I have to say this resort was really impressive and compares well to 5 star hotels that we’ve stayed at around the world. The room: We opted for a preferred club junior suite ocean view. The room was well appointed but there were a few minor things we would not expect from a five star hotel: - when we were first shown the room there were only five clothes hangers in the wardrobe. Whilst this might be okay if you’re staying for three or four nights it’s totally impractical for a two week stay. However this was rectified straight away with additional hangers being brought. - The bar/fridge was not restocked on two days but was sorted when we reported it. - Our balcony door didn’t lock and despite reporting it, nothing was ever done about it. - The privacy blind was missing. - The oversized bedside lamps look stylish but obscured access to the electrical sockets - style over practicality. Restaurants and bars: We enjoyed the food. We mixed it up between the buffet and the Preferred rooftop for breakfast, and both were good. We found Bamboo the best for lunch. Bisou was the stand out evening restaurant for us. Thanks to Ana and Francisco for looking after us so well. We had no issues with using the app and we were always able to get a table for a time that we wanted. The pools: We are normally beach people but the seaweed (the smell) meant we did not sit on the beach at all. But the Lagoon pool more than made up for it in our first week. The people: All of the staff were incredibly friendly. They really made our holiday. We’d like to thank the following: - Adelina for looking after our room on the 7th floor. - Both David and Gustavo (pool concierges) for being super helpful and friendly. - Thanks to all of the entertainment team. We don’t normally get involved at the poolside or sit at the activity pool, but in this case they were just so friendly and engaging. Thank you Aranza, Sergio and the rest of the team. We abandoned any thought of sitting at the lagoon pool because we enjoyed seeing each and every one of you. - Our last shout out goes to Jonathan who served us our drinks at the main poolside.

We had an absolute blast. The entertainment team led by Aranza and Jessica, Dani, Miguel, Sergio, Regina, Gaby and Axel all made it so memorable. Couldn’t be happier with how they helped us all week long.

Ari, Danni, Miguel, Sergio, Regina were so fun, engaging, and wonderful! We had a great time!

This was one of the best resorts I’ve ever stayed at and everyone in our group of 10 agreed! The service was top tier, the pools were all beautiful and had their own unique vibe, and the activities kept the energy up. We want to specifically name some of the staff who went above and beyond to make our trip unforgettable: Elise - entertainment, karaoke and magic show. Sergio- volley ball Arie- volley ball and water aerobics Adrien- volley and water aerobics Victor-waiter at buffet Luisa- bamboo waiter Guadeloupe- beach server Kimberly- beach server Alfredo- taco bar server Damien - taco bar server Guillermo - waiter at Suki

Great pools, food, sunshine, and vibes. Very clean, no noise was heard in our room by the lagoon pool after 9:45-10pm. However, our "tropical view" was 75% parking lot, 25% tropical, which was unfortunate. Service was great, I'd like to shout out the waiter Daniel from Allora and Jose from Suki, as well the chef Jose from Suki. The entertainment team, phenomenal as always, we love them at every Secrets we go to. I'd like to shout out Jessica, Adrian, Sergio, Regina, and Ari. Also, our main man David, the pool concierge, he was great. We really enjoy the pool volleyball every time we come and the shows were good. The speakeasy is super cool and a newer thing we have not seen at other Secrets. The bike tour was informative and a nice way to get out of the resort. Downsides: Our "tropical view" and the pool deck gave me a splinter since it is wood, I bet even in a few years that will be even more common. Also, the ocean was basically N/A because of the seaweed. It was a bit stinky, but you got used to the smell and could tell Secrets cared about keeping it clean. The positives and wonderful memories and people we met here absolutely outweigh the downsides. We had a blast as a family. Thanks Secrets Moxche!