Secrets Moxche Playa Del Carmen

Entire entertainment team, Regina, Sergio, Adrian, Miguel, etc were amazing. Lots of fun activities to do in the resort. Would definitely recommend

Amazing stay! From the incredible service to the entertainment, food, and all the amazing restaurants, everything was absolutely wonderful. A special shoutout to Ilse and Gaby in the volleyball area, they made the experience even more fun and entertaining! 🏐❤️ We had such a great time and definitely plan on coming back next year. Thank you for making our vacation so memorable! 🌴✨

Checking in took more time than it should have. Had to talk to three different associates and the last one wanted to set up an appointment to sell a time share. We were instructed that everything is available on the hotel app. The app was not easy to set up and the Wi-Fi was so slow that even the conciergerie was frustrated when attempting to help us make dinner reservations. Elevators are small (6 to 8) person limit, very slow and no ventilation. No air conditioning, not even a fan. Very uncomfortable when you are freshly showered and heading down for dinner. The room was adequate, but we had several issues with the bathroom. Upon check-in there was a cleaning towel left in the sink. Lighting in the bathroom is so bad that make-up needed to be applied in the room. Calls were made to housekeeping for wash cloths, hand towels, bath mat, shower gel and a clogged sink. After three calls/days maintenance finally fixed the shower valve. This is not the service expected from a luxury Hyatt hotel. The food was very good at all the restaurants we visited. However, the air conditioning was lacking. It is no fun sitting there at dinner and sweating because of weak air flow. Dress codes are arbitrary and at the discretion of the host. Because the French restaurant is a "5 Star" restaurant, long pants are required for men. With heat indexes in triple digits and little to no air conditioning made the experience less than what it could have been. This is a 5-star restaurant and the physical menus themselves looked like they came straight from a greasy spoon fast food place. They were disgustingly filthy and stained. The pool facilities were nice, plenty of towels available. Be careful if you attempt to place a towel down on a chair and then go to breakfast. We had our items displaced and lost our lounge chairs at the pool that particular day. The pool attendant thought we left on an excursion for the day. Wrong! Signage to get around the property is sparse and poorly placed. Pathways are of natural stone and very uneven. On our last day there, there was some construction involving cutting of stone. When you see billowing clouds of dust coming through the surrounding foliage, you better move. We started to feel the settling dust on our skin. We had to leave the pool area. This could have absolutely been prevented with some sort of screening. The hotel requested a review from us shortly after we returned home. We relayed the issues we experienced, much the same as described above. The response from management was more dismissive than anything. This Secrets facility, owned by Hyatt, needs some real work if they want to continue calling it a "deluxe" facility. Would I consider returning? No.

Secrets got it right with this location. The resort is beautiful and there is a pool to match every vibe from the cenotes that are private to the activity pools with swim up bars and the large lagoon/beach. Plus the rooftop pool and staff is amazing! They kept the food and drinks flowing for the best possible view on the resort.

From arriving at resort and checking in Estefania was excellent we seen her for few days and always very happy to help. Rooms and views are excellent bit disappointed no turn down service but noway did it spoil anything. We were in preffered and that was excellent The Observatory the service is impeccable they definitely made our holiday massive shout out to Wendy,Yesinia,Luis,Hugo,Alvaro,Israel,Leonardo and all others yous are all very special. Then the Dark Horse Victor and the beautiful Gloria drinks ready on bar and lovely greeting and service. Bamboo Alan and Lusia. Restaurants were just amazing menu and food gorgeous. Loved the entertainment on a night very professional. Rooms and full resort was spotless clean. Definitely my favourite so far. The full resort go beyond to help and make your holiday the best it can be. There was tacos every night delicious we called it the taco truck.