Secrets Moxche Playa Del Carmen

We reserved two non preferred rooms at Secrets Moxche for our Christmas family vacation with our two adult children during the week of Christmas. We have been to over 20 resorts in Mexico so I will just focus on some pros and cons of this resort. You can decide if any of these matter to you when selecting an all inclusive resort. After so many, this helps me. Pros -Loungers have thick pads at some of the pools -Pool and restaurant service is great. -They have a cafe open 24 hours and serve delicious cappuccinos. -Food delivery box in room. -Live music at pool. -Rooms are beautiful and modern with accent lighting. We had a tub on balcony. Automated blinds and blackout curtain provided. Air conditioning works well. Bed is comfortable. -Most of the food is good and comes out hot. -Lots of seafood options. -Breakfast and lunch buffet was a great option to have to get in and back out to the pool. Wish they offered a buffet at dinner time as well. -7 different pools with different vibes and they are clean. Pools didn’t feel heated but weren’t freezing. -They clean the rooms early if you’re out of them. -Nightlight in the toilet room. -Magnifying mirror in the bathroom. -Three elevators per building. -Use your phone as a key. -Pool towels are plentiful and you can have as many as you want. -Limited food options at pool but you have to go and order it yourself. -Live music at pool in afternoon. -On site pharmacy available. Cons -Softer, instrumental, chill background music playing in speakers by pool drove me crazy all week. -Cobblestone sidewalks/pathways everywhere are very uneven and difficult to walk on. Unsafe. -Rooms are very dark. Dark lighting. -No tub in the room. -TV in room is ridiculous to control. Very few English channels. They give you instructions on how to run it. -Tub on balcony is not jetted. Was only cleaned once during our stay. No way to have privacy on balcony. Unable to turn off balcony light. -Beach is rocky and ocean is brown and murky. Massage vendors hound you every 20 feet. -Sand is everywhere. No foot showers at beach. Only full showers. People would come from the beach filled with sand and rinse their legs and feet off in the pools. -Huge sandy cenote style pool is a waste of a beautiful pool. I wish it didn’t have sand all around it. I wish it was a regular pool. -No reservations for dinner and tried to eat at 845 and ember had 39 tables ahead of us, allora had 22 ahead and Mexican had 11. Long wait at restaurants then long wait for food. This was the biggest con and reason we wouldn’t return. We even tried to eat at 6 and still had a 1-2 hour wait. Steaks at steakhouse were not edible. Suki Japanese was best restaurant. -Sit down lunch restaurants took 2 hours minimum to eat. -Lots of mosquitos. Never saw them spray here. Got bit several times and we never usually get bit. -Pool bathrooms are 6/10. Very dark. Floors constantly wet. The soap dispenser was out of soap every day. -Minimal top shelf liquor. No Crown Royal available for non preferred. -No snacks in room. -Couldn’t get into hibachi anytime during our stay. Unavailable for two weeks. -Chair game is very strong here. Had to be down by 8 am to get the chairs we wanted. There’s not enough loungers available for guests. -Little nightlife. -On site spa prices very expensive. $259 for massage. If the price is right, we would come back again-and maybe during an off season time. This resort cannot accommodate feeding guests at high capacity or having that many chaise pool loungers.

Overall, my experience at Secrets Moxchewas excellent. When we arrived, we were greeted warmly by the baggage handlers and welcomed with a glass of champagne. The check-in process was seamless, and Daniel was very attentive and addressed all of our questions. The Property • This location is very well kept, and you’ll see the grounds staff attending to any small item that may seem out of place. This attention to detail elevates the feel of the resort, and this level of care is very well noted. • There are so many small nooks and hidden spots where you can chill and relax. I don’t know if I just kept getting lucky, but we always found a shaded chair to relax by the water. The food and towel attendants in these areas provided exceptional service, and they were definitely tipped because the service was that good. Activities • The activities team does a great job of making guests feel welcome and engaged. Gabriella was a breath of fresh air, and her friendliness was appreciated. She did a great job of making us feel welcomed, enticing us, and keeping us informed on upcoming events. Miguel also kept beach volleyball really exciting and invited me to play while I was watching the game. Food • I come to resorts to enjoy great meals, and it’s disappointing when the food isn’t good. That wasn’t the case at Secrets Moxche, as I enjoyed the majority of my meals. The buffet has great options, and I could always find something I enjoyed. • Note: there isn’t a buffet for dinner, which could be a great opportunity for this resort, as I didn’t always want to eat at a restaurant for dinner. Despite this, there were food stands available to guests that included tacos, taquitos, ribs, and burgers. The guy attending the taco stand was great! • I didn’t find it to be an issue that you aren’t able to make reservations for the restaurants. I only found myself waiting at the steakhouse and the Italian restaurant. Overall, we enjoyed our stay at this resort and would consider staying again

We are currently at this hotel from the UK for 2 weeks. We are experiencing 2/3 hours wait per evening to eat. It’s the only hotel AI I’ve ever been to that doesn’t open the buffet restaurant on the evening. This would decrease waiting times and take away a couple of hundred covers. We are now having to queue to get a drink! 20/30 mins no waiter service as it’s too busy. We know it’s a big hotel but it seriously cannot cope when it’s full. Sad and very disappointing. We’ve got another week of queues….I know us Brits love a queue but this takes the biscuit especially for the price of rooms!!!!

Secrets Moxché exceeded every expectation and delivered one of the most relaxing and luxurious vacations I’ve ever had. From the moment we arrived, the service was impeccable — warm, attentive, and genuinely welcoming. Shout out to the entertainment team especially Gabriela for showing us a good time and keeping us up to date with all the events.

I stayed at this hotel two years ago, in October, and had a very good experience at that time, which is exactly why I decided to come back this year with high expectations. Unfortunately, this visit has been quite disappointing for several reasons. Upon arrival, I was offered a room upgrade, but it was not complimentary, even though as an Expedia VIP member I understood that upgrades should be offered at no extra cost, which felt confusing and not very transparent. All of the pools were extremely cold, including the hot tubs, and it is surprising that a hotel that considers itself luxurious does not have heated pools, especially given the weather. The dinner experience was by far the most frustrating part of our stay: nightly waitlists were extremely long, with wait times of almost two hours, clearly showing that the hotel does not have the capacity to properly accommodate all of its guests. When we finally managed to dine at the Allora restaurant, the food was also disappointing; the pasta was hard and lacked good flavor. In addition, I tried to reach my concierge multiple times one afternoon and was never able to locate her; I called several times and no one followed up with me, which made the service feel very lacking. To add to the disappointment, when I made the reservation I clearly noted that we were celebrating an anniversary with my partner, and I also called the hotel directly several times to emphasize how important this celebration was to us; however, there was no acknowledgment, gesture, or special attention at all. It is truly disappointing to see how a hotel that once provided such a great experience now feels so poorly managed and unable to meet the expectations it sets.