Secrets Moxche Playa Del Carmen

This was our third stay at a Secrets resort, having previously visited Secrets Akumal and Secrets Jamaica, and once again, Secrets exceeded our expectations. This trip was especially memorable as we traveled with a large group to celebrate a birthday, and collectively we all had a fantastic experience. The food was excellent throughout the resort, and the drink selection was outstanding, with premium top-shelf liquors, great cocktails, and plenty of mocktail options. Our favorite restaurants were Bamboo and Allora, both of which delivered exceptional meals and service. We also loved grabbing a fresh pizza from the Barefoot Grill for a midday snack by the pool. A special thank you to Gustavo at the pool, who was always attentive, friendly, and eager to help. Daniella also did an amazing job leading activities and keeping guests engaged throughout the day. During our stay, my wife injured her finger on one of the pool beds. What stood out most was how caring and attentive the entire Secrets team was afterward. Multiple staff members checked in on her throughout our stay to make sure she was okay and to see if there was anything they could do to help. That level of genuine hospitality did not go unnoticed. Overall, this was another wonderful Secrets experience, and it certainly won’t be our last. The Secrets journey continues—hopefully our next stop will be Secrets Punta Cana in the Dominican Republic!

We’d rate this place a top 3 all-time. One of the most beautiful locations, high end rooms, excellent food, first class service. They do everything right.

Overall great experience, the service was exceptional. The room was awesome and housekeeping did a great job. The entertainment staff that we interacted with were all lovely people (Ari, Ilse, Miguel, Adrian, Sandy, Daniel).

Just returned from a fabulous 14 day holiday at Secrets Moxche. This was our first visit to Mexico. I have to say this resort was really impressive and compares well to 5 star hotels that we’ve stayed at around the world. The room: We opted for a preferred club junior suite ocean view. The room was well appointed but there were a few minor things we would not expect from a five star hotel: - when we were first shown the room there were only five clothes hangers in the wardrobe. Whilst this might be okay if you’re staying for three or four nights it’s totally impractical for a two week stay. However this was rectified straight away with additional hangers being brought. - The bar/fridge was not restocked on two days but was sorted when we reported it. - Our balcony door didn’t lock and despite reporting it, nothing was ever done about it. - The privacy blind was missing. - The oversized bedside lamps look stylish but obscured access to the electrical sockets - style over practicality. Restaurants and bars: We enjoyed the food. We mixed it up between the buffet and the Preferred rooftop for breakfast, and both were good. We found Bamboo the best for lunch. Bisou was the stand out evening restaurant for us. Thanks to Ana and Francisco for looking after us so well. We had no issues with using the app and we were always able to get a table for a time that we wanted. The pools: We are normally beach people but the seaweed (the smell) meant we did not sit on the beach at all. But the Lagoon pool more than made up for it in our first week. The people: All of the staff were incredibly friendly. They really made our holiday. We’d like to thank the following: - Adelina for looking after our room on the 7th floor. - Both David and Gustavo (pool concierges) for being super helpful and friendly. - Thanks to all of the entertainment team. We don’t normally get involved at the poolside or sit at the activity pool, but in this case they were just so friendly and engaging. Thank you Aranza, Sergio and the rest of the team. We abandoned any thought of sitting at the lagoon pool because we enjoyed seeing each and every one of you. - Our last shout out goes to Jonathan who served us our drinks at the main poolside.

We had an absolute blast. The entertainment team led by Aranza and Jessica, Dani, Miguel, Sergio, Regina, Gaby and Axel all made it so memorable. Couldn’t be happier with how they helped us all week long.