Secrets Moxche Playa Del Carmen

I had a wonderful stay at Secrets Moxché Playa del Carmen, and overall it lived up to its reputation as a luxury, adults-only resort. The property itself is absolutely stunning. The grounds are immaculate, the pools are beautiful and plentiful, and there are so many spaces to relax that it never felt overcrowded. Every area of the resort was thoughtfully designed, creating a sophisticated yet relaxing atmosphere. The restaurants were very good, with a wide variety of cuisines to choose from. My only criticism is that not taking reservations at some of the more popular restaurants can make it difficult to dine at your preferred venue during peak times. Fortunately, there are enough quality dining options that you'll still find somewhere enjoyable every evening. The spa deserves special recognition—it was one of the highlights of my trip. The facilities, hydrotherapy circuit, and massage services were exceptional. If you're visiting Secrets Moxché, I highly recommend scheduling a spa day. It's worth every penny. Another standout was the entertainment team. They brought incredible energy throughout the day and evening without being intrusive. The nightly entertainment was professional and fun, and I was pleasantly surprised by the size and quality of the resort's nightclub, which offered a great atmosphere for guests who wanted to continue the evening after dinner. The biggest disappointment was the club sales approach. Before I even arrived, I received multiple emails encouraging me to upgrade or attend presentations from sales department. Unfortunately, the sales pressure continued once I checked in. For a resort that markets itself as a luxury escape, the persistent vacation club promotions felt out of place and detracted from what was otherwise a premium guest experience. I understand that many resorts promote memberships, but I believe the approach could be much more subtle and respectful of guests who simply want to relax. Overall, I thoroughly enjoyed my stay and would absolutely return. The beautiful property, exceptional spa, excellent entertainment, and variety of dining options far outweighed the negatives. If the resort could reduce the vacation club pressure, it would elevate an already excellent experience to an exceptional one.

Fellow traveler. I write this review with a bit of a broken heart because I loved my experience in Mexico previously staying at the Chable properties which I highly recommend. For context, I am not a stranger to a 5-star hotel which is why this is so shocking. Here is my factual experience. 1. As a warning for everyone looking at the website, a tropical view means a view of a construction. I upgraded to an ocean view and paid more money to do so. However, during my stay my room was never cleaned. Not once. Never. 2. Exhausted from coming in from Paris and then DC, I waited for an hour for room service. I was happy to wait but when my food arrived, it was cold/lukewarm including a glass of warmish sparkling wine. I ate out of sheer desperation, and I am confident that the food was not Chef prepared but rather frozen food, popped into a microwave that sat and served to me after. 3. I was traveling alone and yet my room was adorned with Happy Anniversary and Happy Birthday banners. At first, I thought I was given the wrong room, so I did not open the door. When I explained my frustration to the front desk agent, I was told that I would receive a bottle (never came and honestly, I did not care). Except when I complained out of desperation in writing (a theme of my stay) Beatriz Alonzo, Concierge responded in writing that the signs would be removed. It never happened. This morning, I left the hotel 3 hours early just to avoid being there and the concession never came, the signs stayed up throughout and again my room was never cleaned. 4. Upon your arrival do not expect a curated check-in experience, your luggage sits among others, you wait in a holding area that has clearly seen better days and if you decide to book a private transfer which I did because I needed the quiet expect to travel in a minivan. I was told that was a 'private car' but again I know from my other experience in Mexico that actual cars are available, and it was never explained to me that private meant a van. Some other things to know: 1. Expect cold food. I tried breakfast was the first one there and I do not even know how they did this but the food was lukewarm/cold. 2. Expect to be disregarded. I asked for grilled fish at the Bamboo restaurant. I was told I could have it and instead was served deep fried fish, drenched in a sweet tangy sauce. 3. Expect all-inclusive to only mean cocktails. Expect wine (and not even great wine) to be at surcharge that is laughable. 4. Expect your complaints to go on deaf ears. 5. Expect your room to not be cleaned. And all of this would be normal except this hotel has branded themselves as a 5-star property so I have no other conclusion than to assert to expect to be lied to from the onset. This is NOT a 5-star property with 5-star level service, food, or anything. I beg you not to stay here. Stay at a Chable hotel, a Belmond hotel but do not engage in the Cosplay that I experienced. It was not about the money. I would have gladly paid the price for the service but alas, I could not leave soon enough and I was there under 48 hours. Also... 1. Do not be fooled by the scenic and carefully taken photos of the property. You can find pretty elsewhere. D 2. I feel sad for the one close to 5-star experience within the property which is the spa. The spa is factually nice. It is in the wrong environment. This hotel does not deserve the spa. I wish a review warned me, so this is my gift to a future traveler. Avoid at all costs.

Overall, amazing. We were disappointed with the room service food, but the restaurants were phenomenal. Very couple oriented but being there with my daughter was still really nice.

The resort is absolutely beautiful. The rooms are spacious, modern, and clean. However, pools closed at 6pm daily and they do not offer speciality shots at this resort. Additionally, one of our party members had an allergic reaction to something and the staff did not help the situation just offered a reservation at a new restaurant. Food was okay not anything special. Beach was full of vendors not from the resort which made it nearly impossible to enjoy the beach without being approached every few minutes. Resort was beautiful though.

Our trip to Secrets Moxche was amazing. The rooftop pool was awesome and the food was delicious. Even the room service food was really good. We loved Dark Horse and the Gypsy Club. The entertainment team was amazing. I’d like to recognize Gabriela, Aranza, Sergio, Daniela, Miguel, Axel, Adrián, Joram, Regina & Jessica for being so much fun. Gabriela was especially amazing and we looked forward to seeing her every day. The staff is so friendly and welcoming. We had such a wonderful time!!