Secrets Moxche Playa Del Carmen

We spent every dollar we had on a destination wedding at #secretsmoxcheplayadelcarmen The venue was gorgeous UNTIL the officiant puked at the alter and all over the wedding planner. It was kicked over with sand but the smell hit the crowd and gagged everyone. That coupled with the vomit down the front of the wedding planner's clothing made it a nightmare. Then, the next day, a large tree fell right behind me and almost killed me. I spent my life savings on this dream destination wedding for my daughter and was obviously let down. When I asked for some compensation for the fiasco, I got a bottle of whiskey and crickets from the #hyatt hotels. #destinationwedding mama bears #BEWARE

This is my 3rd or 4th time at this resort over the past 3 years as we do our work incentive trips here. The resort has steadily gotten better in food quality and staff performance. They definitely let the alcohol flow and always are offering you drinks, though I would say most tend to be a little weak. I’m sure you could ask for a double but I never did. The included wine is…bad IMO. Best restaurant I found over the various stays is Suki, followed by Los Alma (Mexican). The buffet is also decent for both lunch and breakfast. The pool top restaurant is also solid. Same on the Impressions side, pool top restaurant was great! I was on the Secrets sid ethos time and my room overlooked the parking lot next door. I didn’t really care as I was there for a work trip but I would be disappointed if I were paying. Rooms are spacious! What really bothered me though was a blinking green light in the smoke detector. It literally kept me up at night and I had to sleep on my side facing away from it. Room service was much better this time and came quickly (for room service) vs other times. This was my best stay at this resort. Could also have been because it was off peak time and the staff/resort wasn’t as stressed.

Let me start by saying that the staff at this resort really made our trip. Our pool attendant Elias was absolutely amazing. He always remembered our name and greeted us every morning. And the entrainment staff at Moxché were the most genuine and fun group we have ever experienced at an all-inclusive, and we’ve been to many. I need to give a shout out to Sergio, Regina, Daniela, Jose, Sandra, and of course the entertainment supervisor, Uziel. You all really made us feel at home and we truly enjoyed having genuine conversions with each of you. We were so sad to leave and you are the main reason we would consider returning to Moxche. Thank you so much! On another note, we were quite upset that the resort decided to undergo unannounced construction while we were there. The main (Beachfront) activities pool AND the beachfront restaurant/bar l closed down two days into our 7 night stay. This was highly disappointing and upsetting for us and all the guests we spoke with. I understand improvements are necessary, but these were not unforeseen repairs and should have been disclosed in advance on their website. This would have allowed us to choose a different resort. Other than that, the rest of the resort is beautiful.

Just wanted to warn visiting guests, DO NOT JOIN THE UNLIMITED VACATION CLUB!!!!!!! We joined the corporate membership for 7000.00. We liked Secrets and thought we would get better rates and perks. The discounts or nothing and we wasted our money. They will try to sign ypu up for a presentation at check in. Tell them flat out NO!!!! It took 4 hours not 90 min. Not worth the time. We feel like fools for being lied to.

We picked this hotel as it has been name one of the best to visit in Playa del Carmen, as always upon arrival we were greeted with the usual fresh towels and the welcome home greeting, we were taken to the preferred check in area where we could have nice appetizers and the welcome home drink, our room was not ready but were told to get lunch and come back. Room – The room was beautiful, the décor was eye pleasant; the bed was comfortable, we had a jacuzzi outside and used it a couple times in the evening to cool down, in the shower we had good hot water, but it had a low pressure. The double sinks offer good space to keep all your make-up and toiletries there. Room A/C was good and there was also a good ceiling fan. Food – All our meals were great, we especially love the taco and marquesita stands at nighttime, both individuals attending this stand were great. We visit Coco Café every day to get coffee, fresh juice, snacks or ice cream, the service we got from the team was excellent no matter what time of the day we stopped by. My favorite restaurant was Seasoul they have a comal station where I was able to enjoy childhood favorites, shout out to the attendant that was very kind, so sorry I forgot your name, very nice young man. Beach – we really didn’t go to the ocean as it look dark with some seaweed. The sand was soft and good for long walks. Pools – People tend to stay in the main pool as is the one with the entertainment staff. But there are plenty of other pools/cenotes to enjoy, my only complaint was with the pool behind the lagoon as it will get too hot in the evenings, guess this will be a plus in the winter months. We visited the Spa for the Hydrotherapy which we enjoyed, the Spa staff were friendly. The service staff are helpful and are willing to go above and beyond; special thanks to the following people who made our vacation memorable: Observatory lunch - our waiter Yesenia and Adrian Pool concierge and attendants – Jacobo, Angel and Usmendy Seasoul Breakfast and Lunch – Melisa, Adrian and Alvaro All the team at Coco cafe My only observation while there is that they had a lot of repairs going on which at times could be bothersome as we had to go a long way to get to the beach, also we saw a places that either needed a good cleaning or painting, we know that everyday wear and tear happens and the weather temperatures and humidity does not help, however at the price point of this hotel this cosmetic items weight in. We will come back if the price is right.