Secrets Moxche Playa Del Carmen

Not my favorite. Very HOT. The ambiance and look of the resort are a 10. Food was excellent, but every worker was visibly sweaty, and although they were all VERY good and very attentive, I could gell they were overworked. Most of the pools were tiled with black tiles & like hot tubs- not the refreshing reprieve from the hot sun we were hoping for. The beach was rocky and sludgey if there is such a thing, and also HOT. Not much to do here but eat, drink & sweat. The spa was AMAZING & the only pool that was semi cool, too bad it costs extra to use it. The restuarants, again, HOT even the ones with AC, just didn't seem like they could keep up with the doors being propped open, but most of them were geared towards outdoor eating: Seasoul, the Observatory, Bamboo, the Roads through Mexico, all outside in the heat. The areas that we expected to give us a break from the sun & heat (hallways, elevators, lounges) just put us in a place with no air circulation. The elevator to our Preferred room was a "service" elevator that we were told multiple times was usually used for staff only. We rode the elevator with laundry and dishes multiple times throughout our stay. Problem was, the guest elevator was broken and this was the only one to get to our room. They were also actively renovating the walkways while we were there, cutting into concrete and filling with a black rock border along the edges. We heard the machinery and saw the smoke billowing from all areas of the resort all throughout our stay. The TV didnt work and we had to call twice to get maintenance up to service it. They also interrupted us one morning during our room service breakfast with a crew of 4 maintenance workers with a ladder propped up in our room to change out the smoke detector that evidently hadnt been working. We watched water stream out of it as it was removed, which tells me theres a watwr leak within the walls or ceiling thats probably already breeding mold. It was hard to enjoy. Not the relaxing vacation we had hoped for.

Such a great experience! Sandra, Jerome and Miguel were amazing! My husband and I had so much fun

Location was great and resort was beautiful. But…. Food was not that good and portions were so small. We got a steak and it legit came with ONE asparagus. Bars do not do any mixed or specialty shots. Every marg tasted so different. There was no consistency with the drinks. The pool and pool bars close at 6 pm. Not a lot of entertainment options. This is perfect if you want to go to the spa. But if you want a traditional all inclusive all adult experience. This was not it.

Sandra, Miguel, Axil, Sergio, Gabby, and the entire entertainment team was unbelievable and made our trip so much fun. Can truly say they became our friends and we look forward to coming back and hanging out with them again.

We had a great trip to Moxche. Great resort, clean beaches, friendly staff, great food, and amazing air conditioner in your room. If you come, find Gabriella from the entertainment team. She will make your trip. 100 times better.