Secrets Moxche Playa Del Carmen

Currently here and the hotel and staff have been lovely. The grounds, pool areas and service have been excellent. The staff work really hard. Unfortunately my partner has food poisening and has been in bed for 3 days. I have reported this but no one has come to speak to us, called for information or ask how he is doing, this seems odd when it is clear he contracted it here-we haven't left the resort. Its a shame as our holiday is being ruined. I'm not sure why management don't have a policy to follow this up.

Gabriela,Sergio, Ari,Miguel,Uziel,Adrian,Axel and Daniela are so fabulous. The best entertainment team ever!!!

Gabby, Ari, Sergio, Joram, Miguel, Jessica, Axel, Uziel theyre amazing !! Please be sure to meet them! Made all the activities with them!

We had a fantastic stay and were genuinely impressed by the quality of the hotel. The food was outstanding throughout. Even the room service was of the same high standard as the restaurants, which is not always the case at an all-inclusive resort. The choice and quality really stood out. We also loved the variety of pools. You could choose between quieter, more relaxing areas and livelier, party-style pools depending on your mood, so there really was something for everyone. A particular highlight was the spa — by far one of the best spa experiences we have come across in a very long time. Before our massages, we were able to enjoy the different spa stations, including the sauna, steam room, massage jets and whirlpools. This was a fantastic and completely unexpected addition to the experience and made the whole spa visit feel extra special. Our only slight disappointment related to the vouchers provided during our stay. We did not end up using them, as you had to spend additional money to benefit from the voucher value. Given that we had paid a premium for the Preferred Club experience, we did not feel these represented particularly good value. We would have expected the vouchers to provide a genuine additional benefit without requiring further spend. That said, this did not detract from what was an excellent stay. The quality of the food, choice of pools and exceptional spa experience were real highlights, and we thoroughly enjoyed our time here.

We have absolutely loved our stay! The rooms are beautiful, spotless, and very well maintained. There are so many different pools to choose from, so there’s always a perfect place to relax. My husband especially loved the golf simulator, it was such a fun bonus! A special shoutout to Joram, who made our experience even better. He was incredibly helpful, friendly, and such a great entertainer. His positive energy really stood out and made our stay even more enjoyable. We would definitely recommend this resort!!