Secrets Moxche Playa Del Carmen

We flew from the UK and my wife and I spent two weeks here in September 2026 for our honeymoon. There was lots of good but a number of things that let the resort down. Neither of us felt this was a 5 star hotel but a very nice 3.5 star. Let's start with the good. The hotel itself is lovely and spacious and you have a feeling of being in a nice place. Similarly our room (it was a suite) was absolutely fantastic. Neither of us have any issues with the room; it was a good size, well proportioned and exactly as advertised with excellent air conditioning. The people that worked at the hotel were fantastic. Almost everyone we came into contact with from the reception team, bar staff, waiters and waitress, pool team and managers were friendly, polite, welcoming and kind. We arranged 2 massages whilst at the hotel and they were first class as was the lovely spa area. The lagoon pool area is wonderful and relaxing and similarly the observatory pool and restaurant area were a great place to be. Breakfast food in the Market Cafe which was buffet style was absolutely brilliant with the choice and quality beyond expectation. We didn't use the buffet lunch (if we were hungry we tended to order snacks by the pool) but if it is anything like the breakfast then it would have been superb. Pool snacks were very nice too. Room service was also very good (we used this 3 times). The not so good. Food - whilst the breakfast and day options were really good (the food by the observatory pool was also excellent) the same cannot be said of the evening choices. There was no buffet option available which was a real shame as if it was I probably wouldn't be writing this. The Mexican restaurant (which is non bookable) was poor. We only went the once and service was non existent and the food quality was poor to ok (no flavour and fairly unimaginative). I was expecting a wide choice of traditional Mexican food but the menu was really limited (again, why no buffet option?). With a buffet option there would be no need for this restaurant and the space could be used for maybe another bar or entertainment area. Therefore, we had to book the speciality restaurants almost every night. French was good but small menu (not surprising as specialist but as we needed to book more than you would if there was a good buffet option it felt limiting). Italian - average, Japanese - poor first visit and excellent second visit which is exactly the same as the Ember grill. It was just as well the hotel was only about half full as this would have been problematic getting bookings otherwise. We also booked a romantic dinner under the stars which cost $200 each. There was far too much food (bread, starters, second course, main course, sides and dessert). The steaks were nice but we left so much due to the size of them and the volume of other dishes. Why did 4 desserts also arrive for 2 of us and sides that we hadn't requested. Other couples were also leaving vast amounts of food which just felt wasteful - really needs a rethink of the amount of food being served. Wine was also included in the cost and my wife does not drink red wine so we asked for either prosecco or that we were happy with individual drinks at which the vintner seemed affronted and took an age to come back with the drinks we had asked for. The swim up bars and weekend experience. Oh dear. There is an influx of visitors at weekends (not a problem) but it felt like a frat party in the swim up bars and in the sports bar rather than a relaxing honeymoon which made them off limits from Friday afternoon until Monday. Everyone is entitled to enjoy themselves but had we known this was how the weekends are we would likely have not booked to come here. Entertainment - very little in the way of day time entertainment and only on our penultimate day did someone come round to share what was going on. There was no information in reception to advise what may be of interest. Air con - there is little air con outside of your room. Lifts are really particularly hot. Due to the size of the hotel there are not enough lifts either, especially as they regularly break down. Works around the hotel - there was a lot of maintenance work ongoing. In itself that is fine as this is a 12 month a year resort. But one day the dust from the work came all the way over the pool and people were trying to cover their eyes and mouths - this really should not happen. Trips - we booked a trip to Chichen Itza. It was interesting to see the sites there but there are some drawbacks. It is a long day, approximately 4 hours both ways so a 13 hour round trip - not really made clear at outset. Also, if you go on this trip the commercialisation and volume of sellers promoting the various tat is ridiculous and made worse by our guide pushing us towards his friends so they can sell to you. We left the group, as did a few others, to explore on our own. Due to the proximity of the hotel there is also nothing nearby to walk to and have a meal and enjoy perhaps a more authentic Mexican experience, although Playa Del Carmen is about a 20 minute taxi away. Overall we had a good time and enjoyed time together experiencing many of the good things in the hotel. However, due to the not so good elements above we would not return is the hotels current guise.

This is my 3rd or 4th time at this resort over the past 3 years as we do our work incentive trips here. The resort has steadily gotten better in food quality and staff performance. They definitely let the alcohol flow and always are offering you drinks, though I would say most tend to be a little weak. I’m sure you could ask for a double but I never did. The included wine is…bad IMO. Best restaurant I found over the various stays is Suki, followed by Los Alma (Mexican). The buffet is also decent for both lunch and breakfast. The pool top restaurant is also solid. Same on the Impressions side, pool top restaurant was great! I was on the Secrets sid ethos time and my room overlooked the parking lot next door. I didn’t really care as I was there for a work trip but I would be disappointed if I were paying. Rooms are spacious! What really bothered me though was a blinking green light in the smoke detector. It literally kept me up at night and I had to sleep on my side facing away from it. Room service was much better this time and came quickly (for room service) vs other times. This was my best stay at this resort. Could also have been because it was off peak time and the staff/resort wasn’t as stressed.

Let me start by saying that the staff at this resort really made our trip. Our pool attendant Elias was absolutely amazing. He always remembered our name and greeted us every morning. And the entrainment staff at Moxché were the most genuine and fun group we have ever experienced at an all-inclusive, and we’ve been to many. I need to give a shout out to Sergio, Regina, Daniela, Jose, Sandra, and of course the entertainment supervisor, Uziel. You all really made us feel at home and we truly enjoyed having genuine conversions with each of you. We were so sad to leave and you are the main reason we would consider returning to Moxche. Thank you so much! On another note, we were quite upset that the resort decided to undergo unannounced construction while we were there. The main (Beachfront) activities pool AND the beachfront restaurant/bar l closed down two days into our 7 night stay. This was highly disappointing and upsetting for us and all the guests we spoke with. I understand improvements are necessary, but these were not unforeseen repairs and should have been disclosed in advance on their website. This would have allowed us to choose a different resort. Other than that, the rest of the resort is beautiful.

Just wanted to warn visiting guests, DO NOT JOIN THE UNLIMITED VACATION CLUB!!!!!!! We joined the corporate membership for 7000.00. We liked Secrets and thought we would get better rates and perks. The discounts or nothing and we wasted our money. They will try to sign ypu up for a presentation at check in. Tell them flat out NO!!!! It took 4 hours not 90 min. Not worth the time. We feel like fools for being lied to.

We picked this hotel as it has been name one of the best to visit in Playa del Carmen, as always upon arrival we were greeted with the usual fresh towels and the welcome home greeting, we were taken to the preferred check in area where we could have nice appetizers and the welcome home drink, our room was not ready but were told to get lunch and come back. Room – The room was beautiful, the décor was eye pleasant; the bed was comfortable, we had a jacuzzi outside and used it a couple times in the evening to cool down, in the shower we had good hot water, but it had a low pressure. The double sinks offer good space to keep all your make-up and toiletries there. Room A/C was good and there was also a good ceiling fan. Food – All our meals were great, we especially love the taco and marquesita stands at nighttime, both individuals attending this stand were great. We visit Coco Café every day to get coffee, fresh juice, snacks or ice cream, the service we got from the team was excellent no matter what time of the day we stopped by. My favorite restaurant was Seasoul they have a comal station where I was able to enjoy childhood favorites, shout out to the attendant that was very kind, so sorry I forgot your name, very nice young man. Beach – we really didn’t go to the ocean as it look dark with some seaweed. The sand was soft and good for long walks. Pools – People tend to stay in the main pool as is the one with the entertainment staff. But there are plenty of other pools/cenotes to enjoy, my only complaint was with the pool behind the lagoon as it will get too hot in the evenings, guess this will be a plus in the winter months. We visited the Spa for the Hydrotherapy which we enjoyed, the Spa staff were friendly. The service staff are helpful and are willing to go above and beyond; special thanks to the following people who made our vacation memorable: Observatory lunch - our waiter Yesenia and Adrian Pool concierge and attendants – Jacobo, Angel and Usmendy Seasoul Breakfast and Lunch – Melisa, Adrian and Alvaro All the team at Coco cafe My only observation while there is that they had a lot of repairs going on which at times could be bothersome as we had to go a long way to get to the beach, also we saw a places that either needed a good cleaning or painting, we know that everyday wear and tear happens and the weather temperatures and humidity does not help, however at the price point of this hotel this cosmetic items weight in. We will come back if the price is right.