Secrets Moxche Playa Del Carmen

This was an awesome trip! The entertainment team is awesome

Secrets Moxche is about 35 minutes from the airport. The beach is beautiful with plenty of options for lounge chairs. The water is beautiful and the food at the restaurants was amazing. The food far exceeded resort food. This food is 4 - 5 star quality. The room (we had an ocean view junior suite) was plenty roomy, clean with a terrace bath tub. This is our 2nd visit and we'll be back for 3rds. I highly recommend it.

Jessica, Miguel, Sandy, Jose fro m the entertainment crew were amazing. They made our trip so much fun!!! The show Elements was very impressive. The acrobatics, musical and dancing skills were so great!! Our rooms were well taken care of. This was all around a great trip!!

Jessica, Miguel, sandy, Jose from the entertainment team are great.

This is possibly the worst all inclusive experience I’ve ever had in Mexico. I usually love going to these because they’re so easy and the food is usually decent and the service is great USUALLY. I went to Secrets for the first time early March. The weather was beautiful and I was really excited because our friend was getting married there. So obviously we had a huge group staying there. Check in was fine but I thought the front desk agent wasn’t as nice as other check ins in other hotels in Mexico. I should have known then… First of all there was supposed to be a taco stand outside until 1am everyday. And they closed early every night.. It’s disappointing because that was the best food there. Food is not good at this resort. Second, we tried getting tequila in our room at 1am and they told us to go to a bar downstairs… what kind of all inclusive doesn’t let the guests get tequila in the room because it’s after twelve. I was caught off guard and yes I did ask questions about this policy. The next day a lady came to my room asking me about this incident… I was so confused what she wanted from me. She came to tell me that I was rude. I was getting scolded because I asked for an explanation of a ridiculous rule… then she proceeded to say “anything else?” I was confused again because she came to me to scold me… None of the staff is really friendly nor professional. For sure the rudest resort I’ve been to. Then when checking out they had the audacity to ask if I wanted to buy a voucher for discounted future stay. They’re all about just upselling and money but service is terrible. I’ve heard secrets is a cheap brand but if it wasn’t for our friends wedding I would have been really upset. Never go here there are other amazing all inclusives.