Secrets Moxche Playa Del Carmen

The resort was beautiful. The service was excellent. The tennis instructor Oscar was spectacular! The food choices were endless. Room services was also delicious. The main pool activities and live music were very entertaining each day.

From the moment we arrived at Secrets Moxché we were treated to cold towels and a glass of champagne after a long flight. The view at the concierge area just takes your breath away, stunning. The whole check in process was very easy and the rooms are beautifully laid out, immaculate and all the modern iPad equipment worked without any issues. The cleanliness of the whole place, round all the pools, Cenotes, restaurants is spotless. The restaurants are all lovely, top quality food and service in all of them, we had two favourites, Seasoul (a la carte menu) and the Japanese, but you could go into any of them and not be disappointed. The most amazing Entertainment team I have ever had at a hotel, anywhere. Beach Volleyball, Pool Volleyball, Pool Basketball, Table Tennis with the King Sergio (unbeaten, damn he's good), corn hole, darts, and boule, so many different things to do, This is one amazing entertainment team you have, Jessica, Sergio, Aranza, Gabriella, Monica, Julio, Danni, Regina, Christian, Miguel, Alberto, Felix, Jose, Axel, Giovanni, Uzi, the hotel should be really proud of all of them for looking after the guests in such a fantastic way, we as a family loved all of them, great fun, great characters, very professional and all lovely hardworking and honest people. We shall be back one day Kind Regards John

My husband and I spent 9 days here and there are many amazing things about this resort. The grounds are very well kept, pools are clean and they have full-time staff controlling the seaweed. The restaurants were spectacular with amazing selections, super fresh food and excellent service. They featured a Mardi Gras night at the buffet and the food and entertainment were great! We had an especially great restaurant experience provided by Juan and manager Alejandro at Ember- well done gentlemen! Another stand out was Mario at the Allora restaurant. Finally we connected with concierge Anahi on the first day and she kept in touch with us every single day! She tended to every one of our needs and answered our endless barrage of questions! She was truly the best part of our experience! Thank you Anahi!! The only reason I did not give the resort 5 stars is because the attempts to upsell- the room, drinks, wine, meals, vacation club, etc, etc was very off-putting to us. Also, while we found the food at the restaurant Bisou to be amazing, the hostess wasn’t very friendly. Despite arriving right at 6pm opening, we had to wait over an hour yet the restaurant was empty and they don’t allow reservations. They handed us a beeper and when it never went off, we went back to see what was up. With no explanation (I think they forgot us on the list) were seated and surprised to find 75% of the tables empty. There seems to be a real opportunity with management there. It was a very odd experience.

Absolutely loved my experience at Secrets Moxche! The ambiance, cleanliness, service/staff, and food were 10/10 experiences. Be sure to check out Seasoul's brunch on Saturdays (my favorites were the clams and fois gras stations) and Ember for dinner (favorites here were the filet mignon and muscles appetizer). I'm definitely hoping to come back!

Entertainment crew was fabulous !! Regina sweetest and so much energy- Felix is so kind and a ball of energy - Julio another super star on the team- Dani another great team member and loved her at water aerobics along with Morgan !! They made our trip so fun and kept us busy and always made a point to come talk with us ! Amazed they remembered our names !! We will miss them all !!