The Duniway Hotel

The service at this hotel was abhorrent from the moment we walked in until the moment we checked out. We waited well over 15 minutes to check in because there was only one person at the front desk. While the rooms were mostly clean and comfortable, the amenities were non-existent. The first morning, I went down to the coffee bar to order breakfast. I was looking at the breakfast menu on the counter when a bearded barista rudely snatched the menu away and told me breakfast ended at 10:30 (it was 10:32). When I asked about lunch, he told me they don’t serve lunch and walked away. The next morning, I arrived again at the coffee bar to order breakfast only to be greeted by a sign that said they were closed due to “unforeseen circumstances”. I asked the front desk about ordering to-go breakfast, and they sent me to the hostess at their restaurant, who told me they weren’t able to do take-out orders due to capacity. We ended up going across the street to their sister property, the Hilton, who was absolutely wonderful. Essentially, the Hilton provided all our amenities aside from the rooms. We should’ve just booked the Hilton, and next time we visit, we will. I would not recommend The Duniway to anyone - from the rude staff to the non-amenities it was truly terrible. I hope the hotel can figure out their issues because we weren’t the only guests complaining during our stay. Pretty much everyone we encountered was irritated at what was going on. It’s too bad, because the Duniway has the potential to be great.

I was here for three nights. The lobby is elegant, and the dining room is convenient. The location is great, and I could walk to so many places. The public transit system from the airport is useful. If I return to Portland, I will stay here again.

I recently stayed at the Duniway Hotel in Portland, OR, and had a fantastic experience from check-in to check-out, thanks to the exceptional staff. One team member, Marnie, went above and beyond to ensure my stay was pleasant. She handled my check-in smoothly and efficiently, recognizing my Diamond member status and clearly explaining the benefits, which isn't always the case at other Hilton properties. She even arranged a late check-out for me. The next day, Marnie assisted with my check-out, ensuring all charges were accurate and even helped with my luggage. Thank you, Marnie! I'll be sure to stay at the Duniway the next time I’m in Portland. As a bonus, it's within walking distance of Nordstrom and other great shopping spots.

The staff is always great here! Marni?? at the front desk checked us in. There was a line of 10ish people and she quickly and kindly checked everyone in, answering all questions. I didn’t get his name, but the guy with a beard, at the coffee bar in the morning, was excellent!! Our americanos were delicious!! I had to use the chat feature on the app and Shelia answered my questions in a prompt and kind way. We stayed in room 1834 and it was the first time we had a ton of street noise. All in all it was another great stay here.

This hotel was alright. It's in a very pretty building with valet (which we never used), ample parking (which we took full advantage of), and is in a great location in the middle of downtown. Walking to things was a breeze. As for the room, it was ok. Personally did not feel like there was enough lighting throughout the room. The nested tables for our room were a little sticky. Our toilet wasn't securely attached to the floor so sitting on it was a bit of a ride. The shower temperature control knob was also broken and was about to come off of the wall. Overall our stay was OK. It was a very pretty building with a wonderful lobby and beautiful rooms but functionally it did not meet our expectations when it came to a property that looked like this. If they renamed this to a Doubletree Hilton, I think our expectations would be better suited for our experience.