The Duniway Hotel

I recently traveled to Portland and stayed at this wonderful hotel on a solo vacation. The hotel was clean and nice, and I received excellent customer service. Marnie and Carer were phenomenal at the front desk. John Conway gave lots of good tips about things to do in the area. Nora, Brandi and Tassh we're great servers in the restaurant which had really good food. I recommend the open faced breakfast sandwich. Joshua was a a very personable bartender, willing to go the extra mile to make sure you were pleased with your choices. I booked through American Express fine hotels and resorts. And I would definitely stay here again.This place knows how to provide luxury service. .

It’s older, bathrooms are very small and shower grout is dirty!!! Needs a good scrub/cleaning!! Also get smart TV’s it’s 2025 and better internet!!! Front desk staff was nice and bed is comfortable enough! We had no clean towels in our bathroom which was weird.

The Duniway feels like a nicely spiffed up Hilton with plenty of extra details in an almost boutique size design. Nicely done rooms with decent views of downtown, plenty of space and comfy furnishings. Didn’t make use of many onsite amenities but the roof patio seemed nice for a summer day while the downstairs restaurant and bar were well done even if at a higher price. The hotel is right off Pioneer Square making easy to walk around downtown to local sights, for a bite, or over to an event. Parking is even fairly reasonable at $33 vs other downtown hotels with in & out privileges. Stayed via FHR through AMEX which seems to be a common source of bookings as they had the program perks down and did an excellent job delivering on that experience.

The service at this hotel was abhorrent from the moment we walked in until the moment we checked out. We waited well over 15 minutes to check in because there was only one person at the front desk. While the rooms were mostly clean and comfortable, the amenities were non-existent. The first morning, I went down to the coffee bar to order breakfast. I was looking at the breakfast menu on the counter when a bearded barista rudely snatched the menu away and told me breakfast ended at 10:30 (it was 10:32). When I asked about lunch, he told me they don’t serve lunch and walked away. The next morning, I arrived again at the coffee bar to order breakfast only to be greeted by a sign that said they were closed due to “unforeseen circumstances”. I asked the front desk about ordering to-go breakfast, and they sent me to the hostess at their restaurant, who told me they weren’t able to do take-out orders due to capacity. We ended up going across the street to their sister property, the Hilton, who was absolutely wonderful. Essentially, the Hilton provided all our amenities aside from the rooms. We should’ve just booked the Hilton, and next time we visit, we will. I would not recommend The Duniway to anyone - from the rude staff to the non-amenities it was truly terrible. I hope the hotel can figure out their issues because we weren’t the only guests complaining during our stay. Pretty much everyone we encountered was irritated at what was going on. It’s too bad, because the Duniway has the potential to be great.

I was here for three nights. The lobby is elegant, and the dining room is convenient. The location is great, and I could walk to so many places. The public transit system from the airport is useful. If I return to Portland, I will stay here again.