Pestana Vintage Porto Hotel

Excellent and worth the money . Very central to everything. I will go again. A little pricey but worth the money. Don’t drink any alcoholic beverages, they will set you back about Euro 13 per drink. Not worth to spend money on their drinks. Close to other bars or restaurants that are half the price in drinks or food.

The hotel is in a great position, I had amazing views of the river and bridge. It’s positioned close to the main river area. You have very close access to all the fabulous restaurants and activities on the river. Special mention for Gongalo the concierge who was incredibly helpful and patient while helping me. I loved Porto.

I would not recommend this hotel. While the location is great, and the staff extremely friendly and helpful, the hotel itself is in such poor condition. Overall, I found the stay very disappointing after reading great reviews and having it recommended by Porto locals who are in the hospitality industry. After checking in and dropping off my luggage in the room, which looked great and seemed so promising for a stay, we went out for lunch. Upon returning, my room was overwhelmed by the smell of RAW SEWAGE. The facilities crew was called up and was told this could not be fixed during my stay, so I was given a different room. The staff moved me to a new room, however, on first step into the room, it smelled musty/molded/mildewy, which was likely coming from the air conditioning. I was finally moved to a third room, which was "fine"... but in that room I was still very nervous about using the AC. My mom's room was right next to my original room (the sewage room), and while her room did not have that issue, she said she could still smell it in the hallway for the next two days with an accompanying smell that was seemingly dispersed as if to mask the sewage. Throughout the hotel, there were huge stains on the carpets on all floors, and all the wooden finishes were in rough shape. If this was in the US, I likely would have called the local health department given the sewage smell and moldy AC. I do want to reiterate how great the staff was despite the hotel's condition, which is why this is getting two stars. Everyone was so friendly, willing to help, and had great recommendations for dining and local experiences. If this was a hotel in good standing, my experience likely would have been 5/5 because of the staff.

The customer service went above and beyond what was necessary. We were escorted to our room and told about the hotel. The room was very comfortable and clean. The breakfast was delicious with a great choice of food and drink. We dined at the steakhouse, Rib and thoroughly enjoyed it. Our waitress Cristiana full explained the menu and was polite,courteous and attentive when necessary. The meal was excellent. I would love to eat there again!

Superb location, really great staff, stunning hotel, possably the best Negro in the bar. One tip for people booking through booking.com is don't use booking.coms taxi service. It didn't show up and getting a reply out of Booking.com is disastrous. This has nothing to do with the hotel thought so book the hotel, just not through booking.com!