Pestana Vintage Porto Hotel

The good: -attentive and helpful staff with great attitudes and a willingness to please guests. -great views and ideal waterfront location. -unique vibe and historic public areas. -new cheese and wine/port room offers a amazing view of the water and a pleasant respite. -the hotel's facade and lobby is warm and inviting. -staff quickly appear to welcome arriving guests and assist with luggage. -our room was available early and before normal check-in time -- very appreciated when traveling from afar. The bad: -our first guest room smelled like horrible waste water and backed up cesspools covered up with the most awful smelling perfume. (In fact, most of the hotel smells of this perfume.). Our 2nd room wasn't much better, but we had pre-paid through our travel agent. -the carpets in all guest rooms and hallways are filthy -- some are even buckled and present a safety hazard. -VERY dirty and dated rooms. The bathroom counters were laden with fingerprints upon arrival; the shower had other guests' hair in the drain; the bathroom trash can was just disgusting and rusted; and much, much more. -single sink bathrooms and sinks that barely have water flow. Cruise ships offer better water pressure. -Hairdryers are attached to the wall and fail to function. Backups in the closet do not work in bathroom outlets (and the cord is not long enough to reach any nearby mirror.) -the "free" breakfast looks somewhat presentable but the food tastes old. (The best option is the made to order eggs.) -the hotel's waterfront location means that guests must climb an incredibly steep hill in order to get anywhere and then descend that same dangerous hill to return. There are no shuttles. -the "fitness room" is bare bones with just two machines and a few weights. It's more like a fitness closet. Don't bother wasting your time in here. Go for a walk or run outdoors but be careful of the local beggars outside the hotel. -cleaning staff fail to provide full sets of towels and paper goods. During our stay, we were forced to call for towels and tissues every day because they were not provided in-room. -the rooms themselves are extremely small and the decor is very dated. There is absolutely no room to store and open a single suitcase let alone two. Forget about unpacking. There are no dressers; just a couple of drawers and shelves in the closet. There is no luggage cart or stool on which to lay out a suitcase. We were forced to work out of the suitcases left on top of the dirty carpet. -the waterfront rooms offer great views but are very noisy at night when music continues to play and rowdy patrons leave restaurants and bars. -turn down staff left slippers next to the bed which repeatedly appeared used and dirty. Bottom line: -we would not return here. -we will not recommend this hotel to family and friends.

High quality stakes and very excellent service. Recommendation about meals and wine were very helpful. Very nice atmosphere and location. My wife and I enjoyed eating in this place…………………………………………… ……… …………………………….. …………………………………..

5 star service in a 5 star place. This hotel is absolutely beautiful which is located next to the river. Upon arrival we were greeted by a very professional yet friendly team who explained very clearly about our stay and showed us around the hotel. All staff from the Reception, Breakfast, Housekeeping, Restaurant and Nights were extremely helpful and friendly throughout with any requested which we had. We had breakfast each morning which is certainly value for money and we ate in the RIB Restaurant and it was delicious. I would recommend this hotel to anyone, I will certainly be back. This hotel and the staff made our first stay in Porto a very special one. Thank you so much for a lovely experience ❤️

We spent three delightful nights at The Pestano Vintage Hotel, and I can confidently say there’s no better choice for a memorable stay. This charming vintage property is brimming with character, making every corner a delight to explore. Book a room with a balcony if you can—it's an excellent spot to soak in the atmosphere! The only minor hiccup was the carpet in our room, which felt a bit dated. But honestly, any concerns were quickly overshadowed by the outstanding hotel staff. They indeed went above and beyond to ensure our comfort, and although I can’t recall their names, their exceptional service will not be forgotten. If you want a unique and enjoyable experience, this is the place!

Great hotel, food, hospitality and service. We enjoyed a lovely River view room. Our server Oliveira was very attentive. We spent two full days in Porto and took a bus to Matosinhos to check out the beach, which was only a 39 min bus ride. Great public transportation and plenty to see. Will he back.