Hotel Villa Franca Positano

All around 5 circles... just a fantastic experience! The service level was truly extraordinary - every time I entered the hotel or exited, the staff at the front desk warmly greeted me by name, never failing to ask about my plans, how I enjoyed dinner, if I was happy with everything in the hotel, etc. During my stay, after a day full of walking up and down the stairs of Positano several times, I was hankering for some peanut M&M's. I mentioned it at the front desk and they suggested a small store down the street. Sadly, no M&M's were there. When I came back to the hotel they asked if I had found them and I told them that I did not, but it wasn't a big deal. I shrugged it off. But while I was out for dinner that night, they drove into town and searched for Peanut M&M's for me and put them in my room with a card that said "all your dreams should come true when you stay with us". Service like this is rare and beautiful, and these people are truly amazing. Of course there's also the preposterously sumptuous breakfast that is included with the stay. There's the gorgeous views from the rooftop pool and the lounge areas. There's the Michelin restaurant (it was outstanding!). But honestly, all of these pale in comparison to the service level that was offered. One small issue that I'll mention - I stayed on floor -2 (two floors below the lobby). My bathroom occasionally smelled a little bit (not a lot) like a sewage system. Not during the day - only at night. It wasn't overwhelming, but it was noticeable. I didn't get too upset about it because I had noticed this in other hotels in Italy - perhaps it's something about their plumbing systems. Or maybe it's because I was on the lowest floor. Who knows? It wasn't a big deal, I made no complaint, and it didn't interfere with my stay in any meaningful way. All in all, if you want to stay at a hotel that works tirelessly to make you feel like a celebrity and takes great care to connect you with the reservations and resources you most want, this is the place. It gets my highest recommendation.

Just got back from my stay a HVF Villa Franca in Positano. The staff was absolutely wonderful and did everything to please us. Hotel was modern and beautiful. On the downside, getting around the hotel was difficult because of the never ending stairs. Snacks were quite expensive on the roof top and rooms although were very clean and pretty were small. The shuttle at the hotel was actually a. golf cart which made looking and staying pretty quite impossible.

Let’s just say you should consider yourself lucky to stay here.the views are perfect, hotel is elegant, the breakfast was A+++ and dinner dishes simply amazing. You won’t find a better view of Positano or a more eclectic, modern art collection in a hotel throughout the region. In rare occasions, hotels should receive a sixth star.. and this is one of them.

Wow! My wife and I are a bit of "fly by the seat of your pants" and booked HVF just two days before we arrived. I booked the cheapest room at the hotel and YES, the room is small, but it was more than we needed. I took a Zoom call from our small balcony and made everyone back in the states extremely jealous. I want to point out how amazing the staff was. They could not have been any friendlier and any more professional. The food was OUTSTANDING, the pool was incredible and the views are unimaginable but the staff was by far the highlight of our stay. We had no reservations for anything... we walked in with just our bags in hand and they took care of the rest. They booked our excursions, all of our restaurants and even our transfer to our Airbnb in Atrani. I know this seems like one of those reviews that sounds like maybe I'm being paid to write but I felt the need to share my heartfelt feelings about this hotel. We could only be so lucky to get a chance to stay with them again! It was killer.

We had an incredible 4 night stay at the beautiful Hotel Villa Franca. Immediately upon arrival, we were greeted by Nadia and Dario who were welcoming and ensured that we were comfortable upon arrival. Of all of the places we stayed throughout our visit in various parts of Italy, Nadia's professionalism and hospitality was the best we had experienced. She was patient, personable and readily available to answer all of our questions. The property is stunning and truly one of the most magical places on earth. Visiting Positano is like temporarily living in a storybook and HVF made everything as seamless and comfortable as possible. We booked the Terrace Room Suite and the views were breathtaking. We would sit in the balcony for hours and just soak in the incredible views. Unlike other hotels in Positano, this hotel is modern, clean and equipped with the best amenities. The golf cart shuttle service to the center (and the gentlemen who staffed them) were so pleasant and made the travel throughout Positano enjoyable. The hotel staff is easy to reach and communicate with via WhatsApp which made everything that much easier. They arranged our transportation both two and from the Naples central train station with ease. The food and service at breakfast was also 5-star. Upon arrival we headed straight to the rooftop to enjoy the views and some delicious food and drinks. We will definitely be back to HVF when we have the opportunity/privilege to visit Positano again!!