Buddha-Bar Hotel Prague

Unfortunately the hotel doesn’t have any cooling air conditioning. This results in a very uncomfortable stay and disturbed sleep. We bought chocolate for Easter and it turned to soup with the heat in the room. To make matters worse, reception called the room at 10am on the weekend to say they forgot to take passport details at check in and we needed to come to reception urgently. The call woke us from a rare lie in on a rare day off work. Hotel reception seemed more intent on completing their paperwork after their mistake than caring about guest convenience and comfort. No service recovery offered. . . On a positive note the room is nice and breakfast good. Location also good. But for me the hotel should be openly advertising they don’t offer cooling a/c in any room as I don’t believe they can be 5 star rated when they don’t have this function. We stayed in April so I can only imagine how awful the heat would be in the room during summer.

Very dark moody super stylish hotel great first impression. Gorgeous room. Massive uber comfortable bed soft pillows. Stunning bathroom and incredible mini bar with everything you could ever want and more!!! Breakfast till 1pm is a fantastic option and gives a wonderful feeling of not being in a rush. Very chilled. Good selection of food from the buffet and cooked food to order with a paid option for speciality dishes Our only complaint was either due to poor communication from reception or just inefficiency from housekeeping team. For a 5 star establishment I wouldn’t expected to have to even ask for soap never mind ask 3 times. We requested some assistance with the heating as the room was uncomfortably hot, again 3 times before it got sorted . Housekeeping was inconsistent. Glasses not changed so we had to wash them ourselves to reuse. One towel for two people on some days, complimentary chocolates and drinking water on two days ( we stayed for 4) very dusty room (see photos) with cleaning equipment and trolley left under cover in the hall ways, not exactly 5 star. Romantic spa option not available due to Technical issue!! Disappointing, 5 star price 3 or 4 star service it most definitely was not “5 star with above average service” that they claim on their website

We stayed at this hotel during the Christmas holidays. The location is absolutely perfect, the welcoming staff was very kind and welcoming. The rooms are really nice and well equipped ( big bathtub, connected TV, big wardrobe). The bed and bedding were really comfortable, we slept and rested really well. The room is also big and comfortable to stay in. The only downside was the house keeping. We put the « Do not disturb » sign on the door on the first day and yet the cleaning staff knocked and open the door twice on the first morning. The coffee capsules were never refilled and the coffee cups were left unwashed and on the table every day, we had to get our coffee from the bar downstairs. The night stand table were never cleaned either, leaving a layer of dust on it. Apart from the house keeping quality, it is a fantastic hotel to stay in.

We have just returned from a fabulous stay at this stunning hotel in Prague, we had a very welcoming and friendly check in with a beautiful glass of fizz and we were fortunate enough that our room was ready early, we had room 38 and wow is it stunning, with sleek electric curtains and a stunning free standing tub, it is pure luxury. There was black robes and slippers and a full mini bar. It was my partners birthday and I had pre ordered a chocolate birthday cake, wow it was to die for….delicious and huge. The breakfast in the hotel was fab with a great choice of food to order fresh from the menu as well as Prosecco. The hotel is ideally place within a short walk from the square. I loved our time here and I highly recommend to anyone who is considering. Very kind friendly and welcoming staff.

I'm conflicted and would struggle to call this 5*, good 4* yes but of course this was not reflected in the price. The reception is not 5* but room was beautiful and comfortable. Slippers, bathrobe, toiletries were nice. Bath was stunning, unfortunately I was sick for 3 of the 5 night stay so spent the majority of time in the room in bed and did not use the bath, which was a shame as it was very inviting. Housekeeping wasn't great, we stayed 5 nights and we had completely run out of toilet roll, we had to ask for more when completely run out (which is embarrassing) and even then it took until the next day/late afternoon (in the mean time we had to pinch one from a trolley that we found) on one of the days, at approx. 3-4pm housekeeping came in, I was having an afternoon nap (being unwell and taking sleepy medication), normally you would expect a return visit an hour or two later but never returned. Another day, they took some of the used towels, but did not replace them. On arrival the receptionist was lovely, gave us a welcome drink and let us into the room early (as we had travelled through the night, arrived at approx. 11am and was exhausted) the porter rushed to get the bags from the taxi, showed us around the room, etc. so that was nice but on exit, no attention, take the bags yourself attitude which was surprising given the attentiveness on arrival. Room has ceiling speakers from the TV, push button curtains, generally high end within the actual room. What did bother me was when I went to book a couple of their trips from leaflets that they gave us at the reception on arrival and was told that I would have to pay an additional 10% - what a cheek, never have I experienced this. I refused and asked them to help me book and I would pay the venue directly. Certainly not the behaviour of a 5* hotel. Breakfast was hit and miss, every day we ordered food, myself from the paid additions and only once did they get it right - on the first breakfast, it was so simple, no chilli oil but they just kept getting it wrong - either you get a completely plain dragon eggs or chilli oil or plain butter rather than garlic and brown butter. Meat in the scrambled eggs even though we requested no meat, etc. no apologies or words for that matter, just whipped it away, bring back another version, which again was wrong but we couldn't be bothered to say anything at this point. Ask for sweetener, but every day, you have to ask several times. The only nice breakfast staff member was a gentleman on one of the days. It was supposed to be a special trip for our 25th anniversary, when booking with British Airways, they requested a free upgrade if possible, I also again emailed the hotel directly, with the same request, now I am not saying that they have any obligation to do this but a reply would have been nice, i.e. sorry we are fully booked but we can provide xyz to the room (to make it special) for an additional cost. NO they completely ignore the email altogether which is simply rude. For the cost and issues mentioned above, I would have to really think twice before returning, which is a real shame given the room was lovely and location was great. Buddha-Bar, just to say, the little things make all of the difference.