Mandarin Oriental, Prague

First off, absolutely nobody wears a name badge. This is the most absolute basic in hospitality. The so called clé d'or on shift in the evening of the 6th of march was obnoxious,acting like a know it all and actually had very limited knowledge. He should be ashamed of wearing those prestigious keys and management should maybe start thinking about training their staff properly. They will of course never reach the original magical service of the origins in Hong Kong and Bangkok,but geez,have some pride in your work. Hospitality is not a job, it's a passion. Make your guests feel it ! Shameful.

We spent three days in this gorgeous hotel and loved it. The staff were warm, helpful and charming. The room was large and well appointed and nothing was too much trouble. It was very quiet in the room and we loved returning to this exquisite spot after a lot of exploring. It has a brilliant location, close to the Charles bridge.

I was very disappointed with the quality of the room at Mandarin Oriental, Prague. The front desk staff was very friendly, but after checking into my room, I quickly decided to check out earlier. However, the hotel management informed me that I needed to give at least 24 hours’ notice, meaning I would have to stay for two nights before being allowed to leave. This policy frustrated me, as I would understand such restrictions in a budget hotel or a developing country, but not in a five-star luxury hotel in Europe, where I was paying over $1,000 per night. After expressing my dissatisfaction, the hotel management eventually allowed me to stay just one night and check out the next day. However, the entire experience was unpleasant and disappointing. I have had excellent experiences at Mandarin Oriental properties in Hong Kong, Shenzhen, and Guangzhou, but unfortunately, Mandarin Oriental, Prague, did not meet the same high standards.

The team was amazing, the service was excellent and they made our trip so special ! We are definitely going to return. The place is also so beautiful and the location is great. The breakfast was nice, the spa had amazing treatment verity and therapists!

The team are phenomenal and exceptionally attentive to my travel plans during my stay. I visited the spa, where Veronica was amazing; she curated my treatment perfectly and shared insights about the historic buildings and the Czech Republic. Shout out to Hani, the server in the monastery. The weather was freezing, but not Hani. Her smiles, hospitality, and attitude are 10/10 - she made us feel at home, ensuring our needs were catered to. She also explained the beauty of Prague and delivered our food exceptionally well. What we appreciate about her is her friendliness and the infectious energy that keeps us smiling all the time; she's a true asset to the team. I love the property. Thank you all for being so amazing!