Hotel Providence

Bed bugs!! Manager Brad was zero help! I stayed at hotel providence on March 3 2025. This experience was my much different than the positive experiences I’ve become used to in the past with Wyndham properties . I pull up , the valet didn’t move from his lean on the valet desk fine. When he say I was staying at the hotel offered zero help carrying bags from car to lobby ( also fine but weird) still tipped him $20. Being a weekend out we went out downtown and then I ended up falling asleep on the couch and not the bed . In the morning when I went to move from the couch to the bed, I was disturbed to find bedbugs all over the mattress and sheets. I immediately gathered all my belongings and went downstairs. I went to go show Manager Brad, the videos of what I just found. He had no interest in going and looking at the issue with me and told me he’ll look into it. I literally just found bugs in the bed and he said he was gonna look into it or bring me no help or even an apology I had a $3000 Louis Vuitton duffel on the bed along with all my jackets. I said what is the procedure on making sure these are clean he said he wasn’t sure of the procedure on that. So as a general manager, he had no idea how to even rectify a situation. I call back the next day and he said there was nothing in the room, even though he saw the videos that I took seconds before talking to him. He is extremely unprofessional. I will never go back to this property. This is something I’ve never had to deal with a Wyndham before and I’ve stayed at this property before I know it very downhill since the last time I stayed there . Beware . They’ll openly let their customers stay in rooms with bedbugs and do nothing to help out . On top of that the bathtub was absolutely disgusted, filled with long black hairs when I filled it up with water. It seems like the cleaning and hygiene factor at this hotel has tanked in the past couple of years. I have video and pictures showing the room with bed bugs for anyone who wants to see them . I am praying that I didn’t bring them home with me . I wish I could up load the videos here that show them moving

Lovely boutique hotel with charming rooms and friendly, helpful staff. A shout out to Eli who promptly found me a new room when I discovered my initial room faced a brick wall. (Note: You do NOT want Room 211!) The hotel provides a nice breakfast for guests. The fitness room is clean and functional. I'll likely return here on my next trip to Providence.

This is our second time here and both times we were so impressed with our waitress Leanne. Her service was impeccable and she make a spectacular cocktail. We will definitely be back. The perfect place for dinner and cocktails we're going to see a show

I was in town for business and the hotel staff was great. Le (Leanne) was especially helpful. She gave me places of interest in the area. She had an excellent knowledge of wine and made a dinner alone enjoyable. Definitely will stay there again.

Our room at Hotel Providence was clean and quiet, with a comfortable bed and a stellar view, but the real highlight of our quick stay at this lovely place was the staff. Each and every person we encountered was kind and helpful, and went above and beyond. A special thanks to Eli for really setting the tone for our visit - a GEM of a human!! We are grateful, and would be delighted to stay here again.