Providence Biltmore, Curio Collection by Hilton

While this hotel and its historic charm are beautiful, we were disappointed with the lack of service and hospitality. We stayed for two nights for our wedding and planned to take photos in the lobby. Apparently, the hotel has changed its policy and no longer allows professional photos in their space without a prior booking and a $500 fee. I did not see this notice clearly posted on their website and this turned into a unfortunate surprise on our wedding day. Once I was informed of this policy I simply told the front desk it was no problem and to charge my card on file. They gave me such a hard time and said I needed to go through the sales department prior. Keep in mind, the space we wanted to use was available and we were willing to pay but the staff was refusing to make the sale. After much time wasted, my mother ended up convincing the staff to make the sale and allow us to photograph. For a higher end hotel in the city, the fact that we booked a suite for two nights, and that I was standing there in my wedding gown and received zero empathy was shockingly disappointing. This hotel should strongly consider having posted notices throughout the space making this bizarre policy clear. In addition to this lack of hospitality, the premiere suite did not live up to the name. The kitchenette provided no glassware and overall the room was lacking amenities. Finally, the parking garage did not connect to the hotel which made for more hassle in the rain and wind. This combined with the after hours access issue (despite having the room barcode pass), we were unable to use the elevator to get to our car and had to walk up the ramp. What a nightmare from an accessibility perspective! Again, beautiful space but many bumps in the road and lack of hospitality.

The hotel was fine. Nicely run. Clean. Centrally located. Pretty decor. A bit quirky (ie blue teddy bear light). But for value for the money..... REALLY POOR. Once you added taxes, my room was just shy of $400. What did I get for that? Parking? oh no, that's not their garage - add $37 per day. Breakfast? Oh no, that's not their restaurant but there are places nearby. Spacious room? not really. I booked through booking.com so probably got the smallest room in the hotel. Early check in? Nope 4pm so I had to hustle to check in before my evening event. And everyone was there at 4 so it was a bit of a line. I ended up feeling resentful of the money spent and thus did not enjoy my stay. But there was nothing wrong with the hotel.

I don’t think we would stay here again. The hotel is near the bus station and 7-11 that was not my favorite location. The downstairs was weirdly dark. The room was wonderful and large with 2 king beds. I would stay here again because I felt it was over priced for the location.

This hotel could be very nice BUT there is no valet! So ridiculous and inconvenient especially in the winter! Prepare to walk outdoors to a parking garage to and from the hotel. Makes no sense. We avoid events held there too for this reason. Never again!

Bed was very comfy, decor is a whole vibe, location is excellent. I loved the velvet couches and the view to the skating rink below. The historical info was a plus as well. Also it was my First time ever utilizing a hotel gym! Definitely will be going back