Grace Bay Club

We chose Grace Bay Club over other higher-end properties, because of it's rating on Trip Advisor. I would say it was 100% correct! We love that the property is sprawled out widely over the area instead of going UP with towering buildings. It had a very comfy, homey feel to it. First of all, the staff were incredible! The people in Turks & Caicos are SO very friendly and the hotel staff were exquisite. If we ever needed anything at all, we got it, and we got it FAST and with lots of smiles. We made so many wonderful staff friends that by the time we left, were were hugging bartenders, housekeepers and our concierge! Our concierge, Bruce, made sure we did everything we wanted, made sure we had a taxi if we were going further than walking distance, made sure we had good excursions and everything else we wanted. Food at our resort was outstanding. We had a full, complimentary breakfast at The Grill every morning that was excellent and way more than we could ask for. We had lunch daily at the Taco place on the beach, which had the most incredible lamb tacos I've ever had (well, not to mention the ONLY lamb tacos I've ever had), and excellent snapper tacos as well! They give you chips and the best salsa I've ever eaten, all freshly made by the amazing chef we talked to there. The bar there, as well as all pool bars and Inifini bar served excellent drinks....they are very particular about their drinks and it shows! Infiniti restaurant was so delicious and their Fire Roasted Red Snapper with Escabeche Vegetables was to die for. It is lobster season right now, so we got lobster on the trip twice, both of which were outstanding. Pools were delightful, although I'm confused as to why the Family Pool is a deep water, nicer pool with a pool bar, and the adult pool is the shallow, T-shaped pool and you walk to a bar. Didn't make much sense to us, so we went to the family pool more often. Of course, the ocean was spectacular and we went there most of all. Wonderful beaches there, similar to the Florida gulf coast...large beach, soft white sand, easy to walk along during low tide. No seaweed issues at all, like there is closer to Mexico. One of the reasons we wanted to visit was because so many people have told us the water is like Bora Bora. Since we'd been to Bora Bora, we wanted to see for ourselves and not have to travel as far. I will admit it's pretty darn close....not nearly as jaw-dropping in color or clarity as Bora Bora, but definitely clear and beautiful. Bora Bora is a neon color unlike anything we'd ever seen...in color or clarity, so it's hard to top it. Unlike Bora Bora, however, coral is pretty much mostly dead, so snorkeling was disappointing. We did our shopping in the shopping district down the road, which we walked to on one rainy day. They have plenty to offer and many shops, which was nice. There is a shop at the resort, but $4,500 for a sundress or $500 for a polo shirt is ridiculous. So we bought $30 t-shirts in town, instead. As far as safety is concerned, we felt very safe and comfortable here. We took many walks up and down the beach and the road to shop or dine at other restaurants, day and night. But we're also in the tourist area of town and only here for a short visit. Outside of Grace Bay Beach area, we are unfamiliar with the crime rate we hear so much about. We had no issues staying in this area, however.

My husband and I recently returned from our first stay at Grace Bay Club and could not have been more pleased. The accomodations and grounds were beautiful, the beach and water spectacular, and the food very good. However, the true standout was the staff. All of the staff members were very friendly and made us feel welcome. Our personal concierges, Fredna and Friz, were outstanding. They were attentive without being obtrusive, checking in with us at breakfast daily, responding to questions and giving updates, and making dinner and travel arrangements as needed. They were a nice added touch to make our stay even more relaxing. We can't wait to come back!

Everything about our stay at The Grace Bay Club was consistent with the reputation of luxury, quality, fine amenities and staff. In addition to the beautiful and well-appointed rooms, restaurants, pool and beach; it was the staff that truly stood out. Our stay was guided and assisted by the fabulous concierge staff, most notably Fredna, Fitz and Bruce. The food and ambience of the Infiniti Restaurant and Bar offered a perfect setting to enjoy a relaxing evening at both the raw bar and beautiful beachside restaurant. Special mention to Wayne who went above and beyond to arrange a beachside table for us prior to our reservation. Our waitress, Delores and servers were very courteous and attentive. The pool and beach staff work very hard throughout the day providing exceptional service; especially Reggie who provided extremely attentive, courteous, professional and personable service. Jim and Kevin were also very accommodating at the Estate Pool. We had the pleasure of being served at the Grill for breakfast by Sonny who was personable, polite and very responsive as we enjoyed the extensive breakfast buffet. The entire staff greeted us each time we walked by with a friendly Good Morning or Hello; even by the security staff named Terry. Our bellman Ryani deserves special recognition as he reminded me to check for items left behind before leaving our room, as I had left my passport and other items in the safe! We will definitely be back and look forward to bringing the entire family! Many thanks to the entire staff of the outstanding Grace Bay Club.

This post is going to be long but if you have not been to Turks or if you have not stayed at the Grace Bay Club, it might be worth your time. I have not posted a review about any property before….so, here it goes. This is our 7th trip to Turks (sorry GBC but we “cheated” one time with another property that starts with an R but we came back) & although we had some minor issues when we first arrived, that was quickly rectified & everything afterwards has been as it has always been during our previous visits. Our visit this time around has been for 12 days. The island as a whole is absolutely beautiful, the people are amazing, the food is great, the beaches in Provo are phenomenal & we have always felt safe going off the property no matter what time of day or night it is. To the long list of people that made our stay so wonderful, we thank you very much! We are beyond grateful! -Franklyn (in charge of the guest experience & was at one point our concierge) -Trevion who was our concierge this time around -Michelle at the front desk in the Villas area -Luna & Vernice that was our housekeeping crew -The crew that took care of us on the beach & Off Shore….. Fredeline (aka Fabulous Fred or maybe even Country Ken ….lol!!) , Andre (aka Andre 3000), Moses (aka Holy Moses), Acetelien (I hope I spelled that correctly but he is aka Ace) & one other gentleman whose name begins with an M (I apologize for not getting your name down). We also did a private boat half day excursion with Island Vibes & LJ & JR were wonderful! You guys are our second family (always have been) & we will be back! Much love!!

We recently returned from a four night stay at the Grace Bay Club with two other couples. We each booked the same room level based upon reviews and pictures online. When we arrived to our room we were extremely disappointed, didn't look anything like the pictures online, and we were paying $2,020 per night. It was tired and small. The bed in the bedroom took up most of the room, I actually had to squeeze between the wall and bed to get to the nightstand. After looking at the rooms of the other couples which were much larger and one of which included a 2nd 1/2 bathroom and laundry (not to mention major upgrading and a huge balcony), we went and complained to the front desk. They politely told us that the rooms were all the same grade and that the resort was full. We asked for a discount on the outrageous price we were paying and they said they would have to ask the manager who was in a meeting. They later said that they couldn't do anything. On the third day, we had a note from the hotel that the water was going to be turned off between 9AM - 11AM the next morning. We thought, okay, we will just go the beach. At lunch we were told by our server that the time had changed to 2:30PM - 3:30PM - no formal notification from the hotel management. We had a dinner reservation at a great restaurant (Seven) down the street at 6:30 PM that evening and asked if the water would be on by 5PM? They thought it would! Well upon returning to our room at 5PM there was NO WATER - when we called the front desk they said the water was out for the entire street and would be back on within a few hours. We called the restaurant down the street and guess what - they had water. I am sure the hotel was just trying to cover up that the issue was with the hotel only. So we ended up jumping in the pool since we couldn't have a shower. When we checked out the next day we asked if the manager could give us some type of modification to our bill for all of our inconveniences. We were told that they couldn't but hoped that we would return the following year. Be aware that some rooms are nicely upgraded and others are old, dumpy and very tired. At a minimum, they should price the rooms accordingly. If you book, make sure you know what room you are getting and ask to see it before you agree to stay in it. HOWEVER, I WOULD NEVER RECOMMEND THIS PLACE TO OUR FRIENDS TO STAY AT AND WE WILL NEVER STAY AT THIS PLACE UPON OUR RETURN NEXT YEAR TO TURKS AND CAICOS.