Grace Bay Club

Came here for my in-laws 40th anniversary trip, three generations that included 3 kids six and under. While the exterior of the buildings are dated, the rooms are updated and modern and very nice. The property is wider than most on the beach which is nice because it means more beach space for guests. We noticed properties with similar number of rooms had to go 3 rows of beach chairs to our one row (off season between Thanksgiving and Christmas). There are several on site restaurants which are good, not great but what you expect in the Caribbean. There really is no lobby, common area, or restaurant to hang out in should the weather be bad so keep that in mind with room selection. What was disappointing was the service. The beach attendant was rude each day when we asked for towels for our seats. The pool bartenders would ignore you for extended periods of time even if no other guests there. I found the assigned room Butlers created more work than they resolved. I would say it’s 3 star service on a 4 star property. On the beach note that the beach chairs are set back close to the resort and they can’t set up umbrellas closer to the water. So chances are you will have air bnb quests walk and set up camp in front of you, which can happen anywhere on the beach.

Grace Bay Club was beautiful, the only thing better than the weather was the staff. Fun for all ages with the game room and kids club. Highly Recommended! Fredna and Fritz took the absolute best care of me and my family. We will be going back sometime in the near future.

We just completed a 10 day stay at Grace Bay Club. This was our first visit to TCI and this visit was nothing but exceptional. From the moment we arrived and our room being ready early, to retreating directly to the pool bar at the family pool where we were warmly greeted and taken care of by Gregory (who provided exceptional service until the day we left). We had a room in the adult only building, a ground floor junior suite. Our room was taken very well care of by the housekeeping staff every day, with the room being cleaned as we spent our days at the beach, and turndown service while out in the evening. We got to experience the offshore bar, where we were initially disappointed that the menu had recently changed and the sought after tacos were no longer available and the country music was no longer being played. Many return customers complained to management and the tacos and country music returned. We had the luxury of singing country music with Garth, enjoy the excellent service that both he and Andre provided, followed by diving into each of the tacos that were brought back. Our pool and beach attendant was Acelain who warmly greeted us every day. We saw him run from the minute we arrived to setup our chairs, to food and beverages pool and beach side, he hustled every single day, with a smile. Additionally we received exceptional service at Infiniti bar, where we tended to visit end each evening. Joel, Peter and Carmen were phenomenal, they were the great end to each evening. This was a splurge for us and we appreciated each and every resort employee. Any negative experiences we did had were inflicted by others staying at the property and seeing how some of the employees were treated, however these are things out of our control and could never hold that against the resort. GBC thank you for a wonderful vacation!

I’ve been to the island 15 times and sadly this was my worst experience in 20 years. The room was great, the concierge was amazing, and the spa was fantastic, but that’s about it. The family pool is extremely outdated. Very difficult to find anyone to help set up chairs in the morning. Found ourselves carrying chairs around ourselves and drying off chairs. There was no consistency with pool staff. Very difficult to find anyone. Gregory was a highlight at the pool bar, but he was only there for a day. Everyone else was rude and seemed like they really didn’t want to be there. Pool was cold, dirty and old with dark blue chipped tiles. Breakfast buffet was terrible. Food covered with flies and food not edible. Lunch was about the same quality as breakfast. I’ve stayed at The Palms many times, Seven Stars, The Windsong, rented homes and middle Caicos. This was by far the worst experience we’ve ever had. They need some major upgrades if they want to compete with the other resorts.

We stayed on the Estate side of the property and it was absolutely gorgeous! The room accommodations were perfect! The property was clean and the staff was friendly. I’d like to especially shout out Fredna who made our stay wonderful! She was professional, courteous, and accommodating! Our stay wouldn’t have been the same without her!