The Palms, Turks and Caicos

I would give 4.5if I could. Absolutely gorgeous grounds and great location. Not too busy of an area, great wide open beach - if you go down towards Beaches the beach narrows considerably. Wonderful staff- don’t know what changed from some of the older reviews but everyone was very pleasant. Sweet Miss Jane at breakfast was awesome and the breakfast buffet was great with a local everyday, plus the typical fare. We me letter station is great! Water and beach are fantastic. Dywan took me and my two boys, 7 and 9, out for an awesome cruise on the hobie cat. The pool is beautiful and the towel service by Arnel and team is well equipped. Oats at the bar served us in a monsoon at the outdoor bar that looks like the Guggenheim and a large floppy summer hat had a child The rooms are great. We had an oceanfront suite and got the pre-holiday rate with breakfast included. Bring snacks - like peanut butter and crackers Food is very expensive and my only knock was the $70 bill for chips and a small container of guacamole, 2 soft drinks and 2 aperol spritz’s that were very light on the aperol. The bar food is “meh” and dropping $200 on some flatbread pizzas, pasta and sliders and drinks is tough to absorb - try Mr Groupers nearby We did not do the restaurant for dinner for fear of a $500 bill for me,my wife and two boys. But the hotel is fantastic and we look forward to going back! Love the Palms and still daydreaming about that beach!

Average at best. Having stayed previously at the Wymara up the street I have a good comparison of the 2 properties. Food: 7/10-Nothing special for dinner or breakfast. Lunch was always on the beach for us and was fine. Breakfast was always outdoors and didn't have much variety. There was no real concern about presentation and replenishment. It felt thrown together. There was no indoor dining available anywhere on property, so be prepared to sweat at breakfast or dinner. Accommodations: 6/10- Dated rooms with ceiling leaks and mechanical problems. We were moved and relocated to another unit because of the problems encountered. People seem to like the size of the units, but that's not enough for us if it's a tired/dated unit. Service: 7/10-I feel like the built in service charges/taxes provides no incentive for self motivated service. I always had to FIND and ASK someone if I needed something at breakfast, lunch on the beach, or dinner. General Property Conditions: The beach is considered one of the best in the world and it did not disappoint. We spent no time at the pool because it wasn't appealing and did I mention that beach. I didn't find the pool too inviting the way it was configured and congested. The rest of property was fine, not great. Sometimes you get a feeling when you walk on property. Not at this one. Don't let the photos convince you otherwise. Overall I feel like this property has seen better days and could use a significant refresh both in service and accommodations. It certainly isn't worth the prices that it demands. Would I go back? NO

We visited in July 2024 with our teenaged daughter and 6 and 9 yo sons. Everyone had an amazing time. This is hands down the most beautiful beach in the world. The rooms were spacious. The service is unparalleled anywhere. Jane, Joann, Wes, Oats and Alvin went above and beyond to make our stay memorable. We will be back!

We thoroughly enjoyed our stay there celebrating our 30th wedding anniversary along with two other couples! We walked into our room and found a beautiful cake and card wishing us Happy Anniversary. All of the hotel staff was very accomodating. When we checked in, there was an issue with the room that was assigned to us, however, the front desk went above and beyond to remedy the issue (thank you Mali J). Housekeeping did an amazing job every day. The meals at all the restaurants were very good especially the included breakfast which had quite a wide variety to choose from (Thanks Jane for greeting us every morning with your sunny smile)! Concierge (shout out to Michelle H) did great with recommendations for excursions and car rental and was very accomodating when it came to trying to please everyone in the group. Great beach, pool and spa (Mo gave me the best massage)! Also, not too far a walk into town if you walked along the beach. Really our only complaint was inconsistent fares quoted to us when we needed transportation to town or other restaurants.

The location on Grace Bay is stunning, probably one of the nicest spots on what is (in my opinion) the best beach in the world, away from the crowds and the massive AI hotels - I had stayed at this resort nearly 10 years ago and came back mainly for the beach. The pool is nice, although quite crowded/sometimes hard to get a lounger. The rooms are large, slightly older but no real issues and anyway we didn’t spend much time in the room. What really let this place down this time is the service. Staff are generally at best indifferent and at worst downright rude. There were a few notable exceptions (Whitney at the concierge was amazing, as was the bellman and the lovely lady in charge of omelettes at breakfast- unfortunately didn’t catch her name), but in general we were made to feel like a massive inconvenience every time we asked for something. Examples included: not showing us to our room on arrival, no baby crib even though we requested it in advance (we had to call three times before someone finally brought it 1.5 hours later, baby was grumpy after a long haul flight and wanting to go to bed), servers at restaurants standing around chatting to each other rather than seating guests at breakfast then getting annoyed when we requested menus, high chair etc, beach staff just sweeping rubbish, including glass, left by previous guests on the loungers onto the sand instead of removing it. There is a 12.5% service charge added to all bills then the staff expect to be tipped on top of that. The hotel was also being used for several US ‘corporate incentive’ reward trips while we were there (maybe explains the many positive reviews re service - I’d probably be less judgmental if it were a free trip rather than one I’d paid hundreds of dollars a night for!) so it was crowded and there were very limited dining options for non-corporate retreat guests. The outdoor beach restaurant was closed 4 of the 5 nights we stayed and we were told the only option was the fine dining restaurant- not ideal with a small toddler in tow so we ended up having to dine outside the resort but there is nothing in walking distance so it’s either a taxi or hotel shuttle to their sister hotels’ restaurants (where incidentally both the service and food was much better despite the other hotel being at a lower price point). All in all, I wouldn’t return again despite the stunning location as there are better options in Grace Bay and beyond.