The Ritz-Carlton, Turks & Caicos

We did not stay at the Ritz, but the Ritz is a very common pick up place for many of the catamaran and island tours. We arrived at the Ritz early for our pick up, and we were hungry so popped into the Ritz Carlton‘s coffee shop. There are a few tables inside and outside, and the wait staff was very friendly. We got a couple of coffees, a blueberry muffin, and a danish. The pastries were incredibly fresh and delicious. The coffee was beautifully blended. It was a great quick breakfast as we walked out to the dock to catch our tour.

We had a wonderful stay. Our room was perfect, clean and a beautiful view. We loved waking up and sitting on the balcony before we head out for the day. Pretty wonderful way to start our day! The beach is absolutely beautiful. We walked every morning, yoga at 8 and a latte afterwards. Life is good ♥️. We had a favorite server at the breakfast and lunch restaurant spot on premise, Coralli. Latoya is a ray of sunshine every day! She is efficient with service and made us smile. If you want to have fun with water sports the Ritz team assists you or they will connect you with a boat or a private experience etc. We enjoyed our private tour today and got to see some turtle too ♥️. Thanks for warming us cold weather people up.... We will be back.

The highs: Location - the property sits on a conveniently located portion of Grace Bay. Not the best beach location(more in the lows), but convenient for both activities on/near the property and stepping off property for shopping and dining. Staff availability and friendliness - every interaction with staff was friendly. From the porters to housekeeping to beach staff, we were always greeted in a friendly manner. We never had to look for someone if we had a question or needed something. Lows: Identity - this is NOT a Ritz Carlton level property. Frankly, the vibe with the large number of families with small children was more Marriott Vacation Club. The absence of any local cuisine options for on-property dining means: 1) this hotel could be anywhere in world, 2) we ate every meal off-property. Many have pointed out the bland, unfinished design and decor of the building and it's even more stark looking at Seven Stars next door. Again, it could be anywhere and doesn't speak to TCI. Staff efficiency - the staff is friendly, but not always effective. We had checked in via the app with a request for early check-in. This could not be accommodated which is understandable, but we had to come back to the front desk at 4:15 to inquire when our room would be ready. At this point I met the one stand-out member of the staff at the hotel, Mario Mills. He immediately got our room keys and had us shown to the room. Why we weren't called or texted that our room was ready is unknown. Mario greeted us by name each time he saw us and got us car service to the airport when our service no showed on us. We received a gift in recognition of our Bonvoy elite status, but the card was addressed to a different guest. There were other small misses that weren't material to our vacation, but were unexpected at a Ritz. Beach - other hotels have deeper beach areas and are less crowded. The 3 rows of chaise lounges are packed very closely together which means the sounds of the breaking waves were often overwhelmed by conversations around us. If you want a front row pair of chairs, you'll need to get down to the beach before 7:00 AM - something I've had to do at all-inclusives, but didn't expect at a Ritz. Summary - we enjoyed our visit to TCI, but doubt we'd stay at the Ritz Carlton next visit.

After having an amazing vacation for 6 of us at the Ritz Carlton in November, we decided to come back again in January. This time my wife, my daughter and I returned, and again, we had a wonderful vacation, in large part due to the people and incredible service at the Ritz Carlton. My wife and I are each Lifetime Titanium Bonvoy members who have stayed at many, many Marriott and Ritz properties. When we decided to come back, we were mostly in contact with Noelia, the Front of House Manager who was terrific in helping us set things up for our stay. In addition, we worked with Florence, the Rooms Operation Supervisor who had been so helpful to us in so many ways in November. Again she came through for us in many ways including suggesting great restaurants and helping us with reservations. We were fortunate to be upgraded to a beautiful room and there was fresh fruit waiting for us when we checked in. We also saw many of the folks who helped us last November including James, who heads up the beach operations, to servers like Javin and Keny. We also met Joshua who served us on the beach most days. The other really amazing thing is that folks like Louella, the General Manager and Wilbert, the Hotel Manager and Varun, the Director of Food and Beverage all knew we were back and went out of their way to welcome us. (Louella, Wilbert and Noelia went so far as to leave us handwritten welcome letters when we checked in.) One thing worth mentioning is that talent level of the folks who play and sing music is truly outstanding. There is more mellow music at the bar next to Casa Nonna and on Friday nights, Raj the Entertainer really rocks the place! We have to give another shout out to Andrew Dear who we met years ago at the Marriott Grand Cayman hotel (which we visited about half a dozen times and) as he introduced us to this wonderful group of people at the Ritz last November. Other notes - They have a very nice Adult pool with Cabanas and lots of chairs along with a family pool where you can wade in…perfect for kids. And while they were at 100% capacity, there were always plenty of chairs at the beach! That was awesome! Jacque, the Head of Housekeeping and she made sure her team supplied us with plenty of nice soft towels. We very much liked the burgers and potstickers at Noori, the Lobby Lounge and a shout out Brixell, the manager who remembered us from last time and to Steve who served us twice. The casino was clean, not overly crowded and the folks working there were very friendly. I played a little bit of craps one night and managed to win $37 dollars...I’ll take it! We still need to try out the free water sports…we just were so relaxed on the beach that we hardly moved! As for the beach, the ocean water itself is a beautiful turquoise color, and we brought blow up, plastic floats with us to0. It’s a beautiful beach and you can walk for a while in each direction. Our best meal on the island was at Coco Bistro. You can either cab it ($6 per person) or walk it. We also had a wonderful meal at Grace’s Cottage, a French restaurant also in walking distance, and very much enjoyed the Almond Tree. Our meal at Hemmingway’s unfortunately was not so great. So to sum up, we had another wonderful vacation – the beautiful beach, the warm pools were very nice, and the amazing people working at the Ritz made this trip very special. No doubt, we’ll be back!. 😊

This is the perfect hotel. It was really magnificent in every sense of the word, and we'd go back there in a heartbeat. The beach was lovely, and a wonderful place for a long stroll. The breakfast was just perfect. The Italian restaurant for the dinners was so good we went back 3 times. But best of all was the friendly friendly service. The people working there were INCREDIBLY GRACIOUS and accommodating to our requests. I want to especially call out Deija at the front desk and the front office manager who gave us a lovely corner view room. The cushion furniture on the balconies overlooking the ocean was so comfortable. Just perfect in every way!!!!!