The Ritz-Carlton, Turks & Caicos

A beautiful location on the beach. Did the club option for food . Great breakfast, lunch , and dinner. Outstanding desserts. A legitimate 5 star hotel. Staff were outstanding. Pretty relaxed and hotel was full but was never overrun. It does need a hot tub and bathrooms closer to the adult pool. I will definitely go back

My overall experience was exceptional, especially due to two very great bartenders Nariza and Ashanti at the Nori bar. From the day we met, they greeted me daily by name. This was my first solo trip and I only do they make great drinks. They provided exceptional service. Made my trip went well by providing me with various places that I could visit while on the island. They also put me in contact with a great recommendation for a driver to make sure I was safe while I was there. Nariza makes one of the best espresso martinis I’ve ever had and Ashanti makes an amazing lemon drop. It’s not too often that you meet people who go out of their way to make sure you feel welcome and these two ladies were the icing on the cake for my trip. Thank you again. I’ll definitely be returning.

We had an unfortunate experience after going to the Ritz’s bell hop service to call for a taxi. My friend entered the car first and was quoted a $10 flat fare total for a 1/2 mile ride down the road. When we arrived at the destination, the driver started arguing that it was her first day and she called her boss and he told her it was $15 per person, which would have been $45! I know when someone is trying to screw me over, and I told her that she quoted $10 flat and that’s what we’d pay. My friends were reluctant, so then I said to her that I had only a $20 and she could take that and accept the 100% tip on the $10 fare that she quoted and I said asked out of the car. I headed to the security gate and expected my friends to be behind me, but they stayed in the car and actually ended up up paying her $50! The one friend said that she started to drive the car as he was trying to open the door. I said that should have been more of a reason to stop engaging with her and stop the conversation. I’m disappointed that the Ritz allows drivers like this to work at their hotel. I expect the hotel to protect tourists as this experience leaves a bad taste. This occurred on 12/16/24 at 2:30 PM.

I know that high level of service should be expected at a Ritz Carlton property, but we have never experienced such empowered staff who go out of their way to be friendly and meet your every need with a smile and positive interaction. At check in, we mentioned we were celebrating my brother's 75th birthday on this trip. Later that evening, there was a knock on the door. In popped Janikia from reception and her co-worker with Happy Birthday balloons, a rum cake and bottle of Prosecco singing Happy Birthday. Simply amazing. Everyone on the staff from Elton the host at Carillas on the Beach restaurant, servers LaToya, Michaelina and Theresa at the breakfast buffet, restaurant supervisor Ibrahim, JP the server on the beach, James the pool/beach supervisor, Mark the bellman, Euwan at reception were super engaging, sharing their life stories and making sure our every need was being met. Thursday afternoon the hotel sponsors a complimentary cocktail hour on the terrace with hors d'oeuvres, beer and wine. The entire management team including General Manager Wilbert Mason is in attendance to solicit feedback from guests and work on any areas of needed improvement. I have never experienced such attention to detail at any hotel property. Beyond the staff, the property is the star. It is the only high rise (10 stories) on Grace Bay. The beach is consistently rated as one of the world's best. No complaints here. Lounge chairs on the beach and at the pool are plentiful. Rooms are spacious and modern with spectacular views of the turquoise water from the wide balcony. The bathroom is equiped with all the expected comforts (two raised sinks, a freestanding bathtub and rain shower). Property is immaculate (only 3 years old). Housekeeping service was prompt and top notch. Breakfast buffet is spectacular. We had lunch one afternoon at Carillas on the beach--also very good. I don't often write reviews, but I was compelled to share with readers the fantastic experience we had staying at the Ritz Carlton Turks and Caicos. Will certainly return.

We had an amazing experience at the Ritz. It’s a beautiful property, gorgeous rooms/views, delicious food, and wonderful service! We were especially impressed by Johnson who brought us to our room & gave us a quick tour of the property. We can’t wait to stay again during our future visits to Turks & Caicos!