Grand Hyatt Shanghai

The concierge team was exceptional! Professional, attentive, and genuinely eager to assist. They secured last-minute dinner reservations, arranged seamless transportation, and offered insightful local tips. Their 24/7 availability and personalized service exceeded expectations. A standout feature of our stay—always courteous, efficient, and resourceful. Highly recommend for anyone seeking a stress-free, tailored experience. Truly elevated our trip!

I had a fantastic stay at the Grand Hyatt Shanghai during Chinese New Year with my friends. The hotel was beautifully decorated for the holiday, and the staff were welcoming and helpful. Our room was comfortable with amazing city views. The staff knew English so it was very easy to get everything we needed and it was also easy to communicate. It was the perfect place to celebrate, and I highly recommend it!

The Grand Hyatt brand for me is way overrated. Our whole experience is no different from a 4-star global hotel chain at a lower rate. The room decor was dated although we did not encounter any problems during our stay. Friendliness of staff is another area that needs to improve.

Standing 1,380ft tall, Jin Mao Tower was the tallest building in China for eight years from the time of its opening in 1999. Grand Hyatt Shanghai, which occupies floors 53 to 87 (one below the top), was once the tallest hotel in the world. The tower is located in the Pudong area of the city and is conveniently connected to the elevated walkway that runs down to the Oriental Peal TV Tower and the Huangpu River. The hotel has its own entrance and small ground floor lobby on one side of the tower, with express lifts rising to the main lobby on floor 53, which features a nice semi-sunken seating area. I’m not a huge fan of hotels with split lobbies like this, but at least you’re guaranteed some sort of view from the room. The hotel’s famous 33-floor barrel-vaulted atrium rises a scary 377ft; for those with even mild acrophobia this will be completely intolerable. My standard room on the 65th floor offered a partial river view from a more than partially terrifying height. As with most of the property, my room was almost certainly in its original interior design, now somewhat past its prime. Turning right from the entrance door, a hall extended a fair distance with a wardrobe and minibar on the left. In a feature I don’t think I’ve seen before, the wardrobe (reassuringly equipped with fire escape masks) opened through to the bathroom behind so that it could be accessed from both the hall and the bathroom as required. The minibar was quite sparsely appointed, and featured Twinings tea in addition to a coffee machine. I would have liked to have seen a slightly more authentic Chinese tea offering here. The bedroom itself was decently sized, with a queen-size bed accented by a feature wall citing a Chinese poem. Power sockets were built into the frame either side of the bed, and retro control panels straight out of the 90s were placed on both bedside tables for the room’s lighting, sagging curtains and alarm clock feature; these panels were slightly temperamental and at one point in the middle of the night decided to automatically turn all of the room’s lights on. Next to the bed, a faded armchair and ottoman was placed adjacent to a side table, atop which was a fruit bowl. The TV console and desk arrangement still looked smart, particularly with the added addition of a portrait of the Jin Mao Tower sitting atop various plugs and ports, many of which became obsolete at least a decade ago. The bathroom, running in parallel to the hall, was spacious. A large bath, walk-in shower (only two thirds enclosed and complete with massage jets), separate toilet room and glass basin, might have all been dated but were clean and comfortable to use. The Henry Moore-inspired sculpture was not to my taste. Individual Balmain amenities were offered. The hotel offers plentiful dining options; Pastry Boutique in the ground floor lobby, 53rd floor Impression Gallery and Dining (which styles itself as a modern Asian fusion bar and restaurant), 55th floor Canton, On 56 (the hotel’s buffet restaurant and the location for breakfast on – surprisingly – the 56th floor), Patio (also on the 56th floor and at the base of the atrium for afternoon tea and all-day snacks), Kobachi (Japanese cuisine, again on the 56th floor), Club Jin Mao (Shanghainese fine dining on the 86th floor) and Cloud 9 (the 87th top floor bar and restaurant). I took breakfast each morning at On 56, recently refurbished and featuring two separate buffets and dining rooms; one for Asian and one for Western cuisine (although you can of course visit both buffets). Views of the Shanghai skyline from here are spectacular and less vertigo-inducing than from the rooms. Cloud 9, accessed from a separate lift from the 85th floor, features different bar and restaurant seating areas around every side of the tower, each offering a different view. Banquette seating is raised up, whilst table seating is positioned close to the windows. The bar area offers the best view of the TV Tower and its nightly light show. Service was a little slow and unsure on both this and a subsequent more recent visit, but food quality is good if ultimately not terribly memorable; you’re mainly dining here for the views, after all. As an aside, the toilets on this level are particularly awkwardly configured in the small centre of the floor plate and are really quite pokey. A fitness centre, swimming pool, jacuzzi and sauna are all located on the 57th floor; the pool was once the highest in the world. Whilst dated and in need of refurbishment, Grand Hyatt Shanghai’s iconic location within the Jin Mao Tower is surely its biggest attraction. My preference is for more modern Shanghainese properties (of which there are many to choose from), but for those looking for a comfortable room with a view, this hotel should certainly be a consideration.

Really attentive and kind customer service. Great variety of food during the breakfast and caters from international food to local Shanghainese options. They helped me arrange transportation from the airport to the hotel. Overall, really pleasant experience at a strategic location.