Grand Hyatt Shanghai

I’m a frequent and perhaps also “spoiled” business traveler so details do matter. Grand Hyatt Shanghai which was once one of the best hotels in Shanghai did not live up to its expectations. Room telephone was defect at arrival, there is no safe in the room, remote control was slow, the room smelt like a smoking room, level of English when calling front desk can and should be improved. Last but not least, I was so lucky that the hotel had no running hot water from 9am-5pm during my stay 17-19 Nov.

The room needs a facelift. Some of the things are old and not working. Breakfast needs to improve. The food in the club lounge is miserable. When the orange juice is not even fresh, that tells you how much the hotel pays attention to its quality!

Stayed at the diplomatic suite and reserved another room for my family. Ms. Zheng at executive lounge check in was friendly and helpful. Helped me selected the best view for my suite and explained all my benefits well. The hotel is at great condition and will come back in the future!

A very disappointing stay. The whole hotel reeked of smoke, the facilities were outdated and the room was disappointing at best. There were stains everywhere in the toilet. The gym and pool had a weird smell, and it felt off putting rather than relaxing. Staff were decent though.

There was a stale smell in my room. The staff overall is not friendly. They are professional, maybe, but no warm greetings. Some staff use swear words at breakfast juice bar complaining about how busy he was when his fellow coworker request something on a guest's behalf. The hotel lacks of hospitality training. The only thing they can sell is the location, I think.