Hotel Mousai

We checked in early and they said it would be a 30 minute wait for our room. We waited nearly 2 hours and finally once we asked they stated it was ready. They harass you to get their membership. I was only there 3 nights and every single day, multiple times a day I was forced to engage in conversation with concierge regarding a 75 minute breakfast talk for a pass to the spa for only $25 instead of $300+ MIND YOU this was the same concierge who completely forgot to follow through with a private beach dinner planned for my birthday that was an extra cost. We had to decide to wait 45 minutes for them to prepare or come back the day after my birthday. We decided to wait & at the food was mid. For dessert, they brought out a plate that stated "Happy Engagement"; The night got awkward to say the least. Concierge has their priorities all messed up. We had sound issues with the speakers in our room and they helped us connect, but the issue persisted. I called concierge Sunday night to book a reservation for Hiroshi only for them to blind transfer and no one answered. I called back and she stated it was closed. No alternatives or anything. I called back for the italian restaurant, ALSO closed. I requested alternatives and she stated the Chinese fusion was the only one open. It was not good at all. There is basically a mandatory 10% tip add on for everything you consume AND they charge you for "premium" items. The all inclusive is deceiving. We ended up spending $700 on top of the thousands we spent for just 3 nights. The only positive was the rooftop at Mousai Sur. The food and drinks were probably the best the whole trip. The room service was good. Our corner suite was beautiful and was well maintained throughout our stay. Spend your money at Xcaret instead, it'll be just as expensive.

Amazing views, ultra clean and safe, beautiful rooms, friendly and great staff, very attentive! This our 3rd stay at Garza Blanca and this time in Puerto Vallarta. The Spa is phenomenal and the food some of the best I’ve ever had! Noi restaurant is amazing and we had a superb experience with Karen our server and the manager Arturo. Every bite from the handmade gnocchi to the Bolognese was to die for! My partner had the Mushroom Risotto and was in heaven. The desserts were unique but balanced with a delicious Affogato and Tiramisu! We spent a day walking around the Flea Market at Rio Cuale which was so safe and friendly and had many great selections. We stopped at a local restaurant Oscars at the end of the market by the beach and had the best guacamole and chips. Everyone is so friendly and we felt safe and welcomed. We will be back most definitely!

We loved being in Puerto Vallarta! The Garza Blanca and Mousai properties always make sure that we feel welcome, safe and that our family has a great time. Noi restaurant is an absolute must! Shout out to Orlando and Arturo for their service and recommendations on the menu! Orlando even made sure we had food take back to our kids after their night in kids club!

I have stayed at Garza Blanca Mousai several times since it opened, and unfortunately the service has declined dramatically. It has become increasingly difficult to get reservations at the best restaurants, while guests are constantly steered toward paid options and sales presentations. What was once a luxury guest experience now feels focused on upselling. As a longtime guest, this was very disappointing. This will be my last stay at Mousai and any Garza Blanca-related property.

Our Butlers Ernesto and Diego really took care of us. Mgr of Noi Restaurant Arturo is amazing. And the hostess Michelle. Claudia and team at Noi breakfast, stop and see them. Wonderful experience