Hotel Mousai

My family stayed at Hotel Mousai Puerto Vallarta from April 9 to April 13, 2026, as part of a large wedding group, and it was a complete nightmare. First, a major security and safety breach occurred: on April 12th, while we were out, someone entered our locked room and stole $550 USD directly out of our wallets. Second, the staff engaged in financial fraud. After ordering room service, I left the tip line blank on the receipt. The server later wrote in an unauthorized tip and charged my credit card without my consent. Third, despite charging "Premium" luxury prices, the general service was consistently poor. Our group of families repeatedly received incorrect orders and faced a lack of basic hospitality. Room service usually took more than one hour for only coffee or tea. Management has failed to resolve this, forcing me to initiate a credit card dispute and file a formal legal complaint with the Mexican authorities (PROFECO). Do not trust this resort with your safety, your money, or your vacation. TAFER Hotels & Resorts needs to investigate this property immediately.

We were thrilled to see the beautiful place recommended by friends who have a condo in puerto vallarta. The room was lovely with a view and private hot tub many amenities. We had a "welcome breakfast" with a mandatory 75 minute sales pitch to buy in. The sales pitch was heavy handed. They would not give us an opportunity to even think about it, review the offer. There were no documents for us. We were made to feel a threat if we did not sign on to buy asap not having been in the place for 24 hours. The heavy handed threat tainted what could have been a lovely vacation in a beautiful setting with lovely amenities. Also we were told we would have a 15% discount on all meals plus a steak diner at $45 a person. None of this was reflected in our bill. We had to haggle with the manager and wait for over an hour to see if they would even honor what they promised us. The staff is not there to make you comfortable. They are there to sell and to make you uncomfortable if you do not asap take their offer. I was not sure how far they would go to make us feel we had to buy....very sorry to have gone there. Find a different resort run by different people.

We found this vacation through Costco travel (which we’d never used before). We got an incredible deal and were able to upgrade to a suite. It’s a beautiful property. We were a little concerned when we first arrived because there was a little confusion about our room but once that got squared away it was smooth sailing. We stayed in the South tower and Luis showed us the ropes to navigating our room technology (everything happens through an iPad); he didn’t miss a detail. Before he wrapped up, we were introduced to Daniel OHara - our butler!! We cannot give enough praise to Daniel - everything we asked for he made happen: dinner reservations, activities, shopping, special drinks in the room…no ask was too big or too small. He also surprised us with special desserts (we were celebrating our anniversary). He even decorated our room with roses and champagne on our last night while we were out. Definitely pushed our trip over the top (ask for him!!). When we weren’t out doing activities that Daniel helped to arrange, we found ourselves lounging at the North pool. Omar and Rafael were quick with conversation and drinks - which made our days super enjoyable!!! Our favorite dinner was at hiroshi; don’t sleep on the teriyaki ribeye or miso crème brûlée. Alejandro was our server and was incredible!!! We also really loved Edgar and Alex at Noi; we ate breakfast there most days. One of my favorite quotes was from Alex, “In Mexico, anything is possible”. Lots of reviews talked negatively about the trolley (takes you around the property and sister property Garza Blanca) but we never had an issue. Tipping is also brought up frequently. Yes, tips are included, but we did tip additional for the excellent service we received. Overcharging is also brought up frequently, but all menus clearly outline what is/isn’t included in the all-inclusive plan and all the team members we encounter always told us if something we ordered wasn’t included. Definitely recommend and although we don’t typically vacation in the same place twice, we may just have to make an exception!!!

This was an excellent meal — from the friendly staff to the creative dishes, top to tails we had a lovely evening together. Recommend sitting on the porch, great ocean views. My favorite part was how creative the dishes were — they use native Peruvian ingredients like blue corn, quinoa, in really innovative ways. We’re coming back for the sweet potato donuts! Presentation looked beautiful at our neighbor’s table. Service was very conscientious around my allergies.

Jose at Dao was INCREDIBLE. Whole experience was perfect