Hotel Mousai

Arrived mid August for a one week stay - solo. Ground transportation via Gray Line is average at best, but included with package purchased from Costco travel. Upon arrival at the hotel, I was promptly greeted by the excellent bell staff (Marco) as well as my butler, Greta. Greta is a true gem and goes out of her way to ensure a completely flawless stay. Greta alone is a great reason to visit Hotel Mousai. She has truly become like family to us. I had an ultra corner suite, south tower (Floor 7) and it was excellent. The room is extremely clean, and very spacious with excellent ocean and mountain views. While there is construction going to nearby, I did not hear any noise and was not impacted in any way. Mornings were spent taking breakfast at NOI. The entire NOI service team, breakfast and dinner, are simply excellent. I had something different for breakfast each morning and every item was outstanding. The kitchen is willing to customize just about anything you'd like and the service team shines. Each morning I was brought a mimosa without even asking. The team gets to know the guests and acts without even being requested. I had excellent service from being greeted by the lovely hostess Claudia to the service provided by Christian & Alex (both brought a bottle of champagne on ice to the table upon my arrival each morning) as well as Janet, Cesar, Alejandro and Edgar. The entire team go above and beyond to make guests feel welcome and valued. Food is absolutely excellent. Days were spent at the South Rooftop and every single server is excellent. Each morning I met Omar, the delightful bool concierge, who made up a bed of my choosing and ensured I had adequate shade throughout my stay. Omar stopped by to check in on me regularly to ensure everything was going well. He provided cool face towels, popsicles, smoothies, fresh fruit sticks and sunglass cleaning every single day, and with a smile and polite demeanor. The pool waiters and bartenders are friendly and attentive. They are working hard in the sun and hot temperatures delivering drinks and food quickly and efficiently. The pool team rotate between the South and North pools and after 100 nights at the property, it is hard to remember each one and which pool they were at but know, all are excellent. The food at the rooftop is second to none. I've been to all inclusive resorts where lunch is a hotdog, stale chips with processed cheese or a dried out burger that is so thin you could read the newspaper through it. This resort is completely the opposite. Fir starters, you couldn't even get a hot dog if you wanted one because it isn't even offered (excellent!). Offerings include several varieties of excellent tacos, authentic nachos, assorted ceviche's, including a vegetarian option, numerous fresh salads, coconut prawns, and more. Every item I ordered was excellent and plated beautifully. The resort takes great pride in its food and beverage offerings. Evenings were spent at one of the various specialty restaurants and every one I tried was outstanding, five star. I dined at NOI several times and it is excellent. The food is authentic Italian and delicious. The service team, Pilar at the host stand, Karen the waitress, Luis the manager and all others are top notch and make guests feel welcome. The food is the highlight, from pizza, lasagna, pasta dishes, salads, and a great variety of desserts (don't skip the Tiramisu). The entire experience is 5 star. DAO is my absolute favorite. Yan the hostess is inviting and delightful. She is welcoming and kind. She is also the daughter of the DAO chef. They are both from Hong Kong and the food is off the charts excellent. While the food is better than any Chinese restaurant I've visited int he US, the highlights of DAO are the service team and it starts with Alberto Frias. I have been coming to DAO since 2021 and Alberto has waited on my and my family more than 25 times. He is warm, inviting and genuine. He is kind and truly like family. Also a shout out to the bartender this trip (they rotate locations) Yesenia. She is a true delight and I always appreciate her kindness. The entire service team in DAO shines, Jose, Eduardo, Veronica, Arianna, Erik, Martin, Luis and Atalia, I'm sorry if I forgot anyone but they are all the best. Alberto honored by requests as a solo diner to make portions smaller so I could try several items on the menu. They are also willing to customize items such as replacing chicken with shrimp or other special requests. DAO is the best restaurant on site. Hiroshi is excellent as well and very popular. The service team also shines at Hiroshi with a warm welcome upon arrival and excellent treatment from all of the service team. The food is great, although I don't eat sushi. There are loads of options and the kitchen welcomes special requests or substitutions. The view from Hiroshi at sunset is beautiful. Bocados (at Garza Blanca) is the steakhouse and it is excellent, but note, it is family friendly so you will be dining with children and family's. The tableside Caesar salad is a highlight. The onion soup is excellent and the tenderloin (Filet) is outstanding, cooked perfectly to order (medium rare). The sides are vast and excellent. Try the carrot cake dessert, if for no other reason than the presentation. Service is excellent and booking a little before sunset yields a view that is incredibly memorable. The evening team at the lobby (NOI) bar are excellent. They get to know the guests and what they like to drink. After my first evening this visit, each evening I would head down from my room to get a pre-dinner beverage, as the elevator door would open, the bar team would see me exiting the elevator and begin making my preferred beverage. That is service you don't often see. These people are truly focused on the guest and ensuring and excellent guest experience. The South Rooftop opens at 8 p.m. for evening cocktails and occasional entertainment. We visited on a few occasions and the team is excellent and inviting. The vibe is chill (when there isn't a Persian wedding). It is a beautiful space overlooking the water and a great place for a nightcap before heading to bed. The property (South Tower) itself is relatively new, approximately 4 years old. It is extremely well maintained by the many public area attendants. The bathrooms are spotless, including at the pool, which isn't easy to accomplish. My wife and I as well as many other couples with whom we travel, have visited Hotel Mousai at least 15 times since 2021, perhaps more. The property but more importantly the people are truly special. We've been fortunate to get to know may of the service team and they treat us like family and value our repeat business, and we appreciate them. I had the opportunity to meet the new general manager during my most recent visit and she was delightful and kind. I really appreciated the former general manager, Cece Bustos, and wish her well in her new role at another property. This traveler votes with his wallet and we look forward to returning to Hotel Mousai next month for anther relaxing stay. Highly recommend.

Beautiful resort with THE best service we have ever had! Many selections of pools, two workout facilities, and scenery was spectacular. The rooms were excellent and very roomy. The food at every place was phenomenal! Can't wait to go back!

Amazing Japanese food at the Hiroshi restaurant. The sashimi, nigiri’s, and drinks were exceptional. Highly recommend getting the all inclusive package to enjoy many plates. Alejandra and Diego were very friendly and on point with their recommendations. Cheers!

This was beyond my expectations. As someone who travels occasionally to new places, I was extremely overwhelmed with how amazing their customer service was, the ambiance, the cleanliness, the quality of food and drinks, the exceptional customer service and care for their guests! We had a suite which came with a butler, Diego, he was beyond helpful and welcoming! Orlando, Eva, Rosy, Maya, Diego, and Ricardo were top notch made our vacation easy, comfortable, and beyond welcoming! Everyone was kind including the taxi drivers from the hotel: Alberto and Ivan! The restaurants, the rooftop bar, the pool, the jacuzzi, everything was beyond words! We even caught some rain, thunder, lightning and it was BEAUTIFUL! I strongly recommend the hotel! Everything is so easy to navigate, everyone is amazing, the hotel meets beyond your expectations. I think it will be hard to stay elsewhere moving forward, they really outdid the standards and expectations of someone who is traveling for vacation and relaxation.

Janette is an incredibly friendly waitress, and gave us great recommendations for food at the restaurant she worked (NOI breakfast) and also for activities in Puerto Vallarta. She enhanced our experience alongside her colleague Christian (who provided plentiful banana bread). We recommend sticking to the Mexican dishes and fresh fruit, which are all sweetened by the wonderful staff.