Hotel Mousai

We were so excited to return to Hotel Mousai nearly four years after spending our honeymoon here, and somehow, this incredible place exceeded our memories and expectations all over again. ❤️ From the moment we arrived, we were reminded of just how special Hotel Mousai truly is. The beautiful setting, exceptional service, attention to detail, and genuine warmth of the staff make this place unlike anywhere else. A very special thank you to our wonderful butlers, Daniel and Diego, who made our stay effortless and extra special. They anticipated our needs, took care of every detail, and made us feel so well cared for. When my husband became sick during our stay, they went above and beyond—bringing him special soups and remedies and checking on him regularly. Their kindness and genuine care meant so much to us. Gabriel and Omar, our pool waiters, were another highlight of our stay. They provided wonderful service, and we truly enjoyed getting to know them. And a special shout-out to Orlando, our bellman, who was incredibly kind and always went out of his way to make sure we had a ride whenever we needed one. We are already looking forward to our next visit and feel so lucky to have experienced this incredible place once again. We absolutely cannot wait to return! ❤️

Recently returned from 10 days in an ultra corner suite in the South Tower, our second stay at Mousai this year. The staff is the reason we keep coming back. Almost everyone we dealt with, on this trip and on earlier ones, went out of their way to make it memorable. Depending on your package and room, a butler can be included, and we opted for it. Lilith took care of us on our first trip, and this time we were happy to see she'd been promoted and now leads the entire department. It's well deserved. She and her colleagues Greta and Alan made sure we were taken care of. They checked in with us every day, handled even the smallest request, and we always felt like they were there for us. Every restaurant is good, a few are excellent, and none disappointed. Hiroshi, the sushi restaurant, is the one I'd send people to first. We ate there two nights and got to know our server, Jaime, whose service was outstanding and who is a big part of why this trip stood out. The resort is lucky to have him and people like him. We also met Chef Juan, who runs the kitchen. He talked us through what he's doing with the menu and the restaurant, and we learned more about sushi and food prep in one conversation than I expected to. Can't say enough about those two. We spent every day at the rooftop pool. Rafael, Antonio, Omar, Eduardo and the rest of the pool team anticipated what we needed before we asked, and we got to know most of them over the 10 days, which made leaving bittersweet. There's plenty to do beyond the pool. The gym is great, and every time I went there were two or three people in it, max. A lot of the activities are free, others are paid. My wife and I tried several spa experiences, including massages and the hydrotherapy, which is incredible if you've never done it. I kayaked to Los Arcos, which was a great experience, but you need to be physically up for it. I also did several of the hikes, tough and rewarding, especially on a 90 degree day in the Puerto Vallarta sun. Two things I'd ask them to fix. The timeshare pitch. I understand they have memberships and packages they're required to sell. When I politely say I'm not interested, that doesn't mean try harder. It means leave me alone. I'll spend plenty of money on the property and keep coming back, just respect the answer. Adults only. Having Mousai as the adults-only side and Garza Blanca for families is one of the best things about the setup. A couple of days we saw kids around the property and in the restaurants, and on other days we watched families get turned away. I have nothing against kids or families, but Mousai is sold as adults only, so enforce it the same way every day. Those are just some refinements I'd make to move this from an 8-out-of-10 experience to a 10-out-of-10 experience. We're already looking forward to our next trip and plan to come back a couple of times a year for the people, the food and the hospitality. It feels like a home away from home.

We just got back from Hotel Mousai and it was an amazing trip. One of the things that made it great was our personal butler Daniel Ohara who was very attentive to our needs. He was courteous, kind, and timely and you can tell he really cares about his guests.

We just came from Puerto vallarta and stayed at Musai, beautiful hotel, best customer service. My butler Daniel and Diego are awesome, always trying to help, they are the best!!! Excellent food, beautiful views , I will definitely go back. Lucy Saucedo.

Excellent service and an amazing experience! A special thank you to Luis and Gerardo, our servers, for their outstanding service. They were friendly, attentive, and went above and beyond to make our experience memorable. The food was absolutely delicious beautifully prepared, flavorful, and enjoyable from start to finish. Thank you for taking such great care of us!