Hotel Mousai

Cristo was fantastic, he made us feel very welcomed and brought amazing service! He also made us feel special with a personalized dessert to congratulate us on our engagement! Give that man a raise!!!

Ricardo / pool concierge was amazing… professional and such a nice man! Angel / pool manager / super nice and greeted us every day and asking if we need anything Antonio/ Rafael / Guierrmo (sorry not sure how to spell his name)… all were so wonderful! Excellent service We are members and we love our membership so much! See you again soon! Thanks again!

Room wasn’t ready in time, locked out of my room by poorly executed keycard system multiple times, booked and paid for transportation though the hotel but was asked for money when I arrived at the airport. Nice pool and food.

I was really hoping this trip would be better but it hasn't gone well since we arrived. Check-in was super confusing. They sent us from the front desk to the desk to sell us the timeshare and then forgot to even tell us what room we needed to go to. Once we finally got on the right path, I learned my lesson booking a plain corner suite vs the ultra corner suite. We were in the worst one in the building. Bottom floor (even below the lobby) with zero privacy and so much noise since it is the entryway from one of the walking paths (6006 - do not book). Some of the food was amazing (General Tso's chicken at Dao, lasagna at Noi, filet at Bocadillos) and some of the food was less than great (almost anything with shrimp we had was dry and rubbery, almost all the sushi at Hirsoshi). And during all of your food/drink experiences, you have to wait for them to bring you a bill. If you have the inclusive package, you won't have to pay but it is just inconvenient when you go to a true all-inclusive and can just walk away without having to wait for something else. Gym is all right. These type of hotels have been investing a lot more in the gym experience which I appreciate on a vacation. Really good equipment but really small footprint which is challenging since there were quite a few people in there. One thing I can agree on with other reviewers is that the pool service and experience was amazing. They set you up in chairs (no saving issues), give you stellar service, and the view is amazing from the rooftop. 10/10 for that. I wish that could surpass all of the bad, but I am sitting here on our last night waiting for the party that is occuring literally right outside our front window with loud music and even louder people screaming. It's 9pm and maybe I am old but I was definitely looking for something a bit quieter and more chill. The front desk told me it would go to 10:45 so I have a while to ponder why I booked this place.

We've stayed at several places in the PVN area (Grand Velas, La Estancia, Marival, Casa Velas, etc.). They've all treated us really well but we keep going back to Mousai. This last trip was a quick 4-night stay for a friend's surprise birthday and Mousai did not disappoint. The room is clean, modern, and the make-up/turn-down service is spot on. The food is delicious. I was actually disappointed to be leaving so early because there were still items on the menus that I wanted to try. And the service . . . . . . top notch. This is where Mousai really excels. The staff is awesome. From the lobby bartenders, to the restaurant wait staff, to the folks at the pool. Really, really good. And because of this I want to mention some people that made our stay especially great. Allison in the lobby bar was lovely, engaging, and the first person that we chatted with and set the tone for the rest of our stay. Christian & Edgar at breakfast always made us chuckle. Omar, Mikela, Eduardo, Ernesto, Aberto, and Felix at the pool were so friendly and attentive. Our towels were rarely wet and our drinks were rarely dry. Rigoberto in Karuma took great care of us. We really enjoyed chatting with Jaime in Hiroshi. He's great. And Joel & Karen in Noi were friendly and attentive. The bellhop, Rigoberto took great care of us. As you can see, were huge fans of the Mousai staff. The one thing that Mousai could improve on is to get rid of the live music (sax and flute). With the tiled floors its unnaturally loud . . . . . . in all of the restaurants. We shouldn't have to raise our voices just to hear each other over the music. The musician are certainly talented but instead of enhancing the ambiance, it becomes an annoying distraction.