Hotel Mousai

This was our second stay at Hotel Mousai, Puerto Vallarta. There really aren’t enough adequate words to say how absolutely amazing both experiences have been. We stayed at another nearby resort 23 times and felt it was top notch until we discovered Mousai. The facilities are incredible but the staff is exceptional and 5 star caliber. There are a couple of stand out individuals who exemplify the best of the best. Edgar in the Restaurant Noi in the south tower l, and Omar on the roof top deck of the same building. Both of these gentlemen went way beyond the call of duty! The management is lucky to have these fine gentlemen on their team!

Came for a wedding, will be back for either a friends couples getaway or even being the kids to the family section. Probably the best all inclusive we’ve done. Food, service, drinks, and atmosphere were all superb! Special deserved shout outs to Ricardo at the north tower rooftop and Eduardo.

Beautiful place. Great views. Food was excellent. Ricardo at the rooftop pool was incredible and took great care of the group every day.

Our family and friends gathered together to share in the destination wedding of my daughter. Every detail of the experience was beyond expectations ....from the environment, top shelf client services, stunning views, amazing food options, and tasty beverage selections. Special shoutout to the Rooftop Norte crew who catered to our wedding party's experience each and every day with amazing service and an abundance of grace while we relaxed every day at the Infinity Pool. They anticipated our every need! Those team members included Felix, Ernesto, Eduardo, Jorge, Marco, Ricardo, and Yang.

This was the most amazing vacation of my life. The all inclusive is definitely worth it. The food was phenomenal at all restaurants including room service- least favorite was Blanca Blue and best was Hiroshi in our opinion. Our housekeeper Deniz Lopez made sure our room was reset midday and then also provided the turndown service to set the mood upon returning from dinner. Our butler Diego messaged every morning checking what he could do to assist that day. Between the hotel activities and all of the buildings, pools, plus the gardens there was plenty to do on the resort. The hike to the waterfall was a little rocky and wet but worth it! Also the spa!!! Do the spa! Only downside is the construction noise. They are building new towers plus moving large boulders on the beach. It didn’t affect us besides when doing the yoga in the gardens then it was inconvenient. The south tower may have been less exposed to the noise plus it had the wonderful garden view.