Hotel Mousai

What a lovely place! Our group felt well taken care of with beautiful rooms, great service, and great amenities overall.

Stayed for work and absolutely love my experience. Every morning breakfast was lovely. Lorena, Luis, Nitza and Erik made sure it was a wonderful experience. They were attentive, kind and warm. Highly recommend!

Following some hiccups regarding service at check-in, we enjoyed the beautiful room and views from our terrace. We appreciate the efforts made by the butler, Ernesto, on our behalf. Particular applause and appreciation goes to Gonzalo, the first person we encountered at the hotel. As a porter there, we were fortunate to see him daily. He is a wonderful ambassador for the company.

I am unlikely to return to Hotel Mousai. This was my 3rd or 4th stay, and it is clear that Tafer management has focused entirely on profit. The Room (All-Inclusive Ultra North Corner, 6061, $2800 for 3 nights): While the view was beautiful, the room is showing its age. You can only do so much with cleaning; at this point, it needs a refresh. Plumbing: The toilet required multiple flushes to work. Amenities: The hot tub needed maintenance for all features to function properly. Tech: The iPad system is very old. It is frustrating to pay the same rates as the South Tower when the hardware in the North Tower is significantly downgraded and "over-used." Management & Service: Due to a major East Coast snowstorm, I was stuck at the airport and checked in a day late. I understand revenue protection, but management was completely inflexible. No refund or credit was provided for the missed night. Paying for an All-Inclusive rate—including food and beverage I wasn't there to consume—is a painful waste of money. Tafer has clearly chosen short-term profit over long-term customer lifetime value. What makes the lack of flexibility more insulting is that I am a high-spending, loyal guest; during this shortened stay alone, I spent an additional $500 at the spa and distributed over $400 in extra tips to the staff. While I was given a late checkout to 1 PM (a $200 value), it was an insufficient gesture considering my history with the brand and my additional spend on-site. The service itself was fine, and almost all staff members were great. They are the only reason I’ve returned in the past. However, because management no longer seems to value loyalty, I will be looking at other options for my next visit to Puerto Vallarta.

Great food, great service and great accommodations! We enjoyed the life of luxury during our visit and we are already planning our next trip back.