Hotel Mousai

Love @ Musai. Italian and Peruvian food is amazing! Arturo and Orlando gave us an anzi g service.

Hotel Mousai is 5 star treatment all around. I arrived for my 40th birthday and check-in to check out was great. The rooms, location, and food were all excellent but the best part of the trip was the excellent staff! Diego and the butler staff along with all the waiters, porters, chefs, waiters/waitresses were the best! I will definitely be back

Hotel Mousai North Tower is worth a visit! The many food options at both towers is top of the line and the staff is very friendly. We will definitely be coming back!

The hotel is simply wonderful. The room is easily the most luxurious and comfortable room I’ve ever stayed at in any resort. I never ate a single thing I didn’t love, and the drinks were also more often very good than not. The staff was so attentive I felt like royalty, and they were also just very kind people that made you feel at home right away. Specifically the butlers Ernesto and Diego were incredibly helpful in our stay. The waitstaff Samantha, Padril, and Alex all made us feel very special and ensured we had a great time. We’d love to come back soon and would recommend this to anyone going on their honeymoon, or any kind of trip with their partner.

Visited for the 12th time since 2021 and Hotel Mousai Puerto Vallarta shines bright! The property is stunning and maintained well. Public areas, pools, rooms and restaurants are beautiful and kept clean and orderly at all times. Many aspects of the property shine, but none brighter than the five diamond staff. It begins with a warm welcome from the bell team and a personal greeting by our remarkable and kind butler, Greta Saade. Greta works incredibly hard to ensure every single detail is taken care of, without even being asked. She arranges restaurant reservations, aromatherapy selections, pillow selections and daily housekeeping times. She also arranges the fulfillment of any special in-room mini bar requests. Greta has a servants heart and she has become family to our family. Her partner Alan is an excellent butler as well, providing the same elevated level of care. The South Rooftop is the place to be during the day. The daybeds are excellent quality and the team does a great job to ensure shade throughout the day. The pool waiters and bartenders are all excellent professionals. We had Eduardo several days and he took amazing care of us. The entire team shines. We enjoyed evening visits with George and and Edy. Also nice to see my friends Marco and Irving tending bar around the property. Breakfast at NOI is a highlight beginning with a warm welcome from Claudia each morning. Claudia is always inviting and pleasant and she sets the mood for an excellent day ahead. The breakfast servers are all excellent as well. We had Oscar most mornings and he was very kind and attentive. Edgar was excellent as well, both are familiar faces each visit. The food is excellent and entirely cooked to order. Special requests are welcomed and delivered perfectly. Dinners were at a variety of excellent restaurants, all beautifully appointed. DAO (Chinese) is a highlight with the best Chinese food I've ever experienced. The chef is from Hong Kong and his lovely daughter, Jan, is a hostess at the Peruvian restaurant. In addition to the food at DAO, we always receive the most excellent service from our friend and waiter, Alberto Frias. Alberto is simply the most kind and welcoming waiter providing elevated service and remembering customers drink / food preferences even when it may have been a year in between visits. It is a level of service I don't see at home in the US. NOI provides excellent Italian food as well with Chef Massimo hailing from Italy. The food is top notch, always fresh and includes hand made pastas. The service team is excellent here as well and we particularly enjoy our visits with the lovely hostess, Pilar and our waitress Karen. The entire team shines. A special shout out to Yasenia who was the bartender many evenings at NOI. Yasenia is kind and welcoming and incredibly friendly. She remembers your drink order and begins preparing it the minute you step off the elevator. THAT is service. Also enjoyed our visits with Diana at the NOI bar. Misika is a new restaurant serving Peruvian cuisine. It is located in the North Tower where Hiroshi was previously located. The food was excellent and we enjoyed each dish we had. Sunset views are excellent and service shines. We dined at Bocados Steak House as well and the food and service are both top notch. Steaks are cooked to perfection and to order. Tableside Caesar salad is excellent as well as the numerous individual sides. Save room for the carrot cake dessert (arrives in the form of a carrot) and book a little before sunset to enjoy the beautiful view. We had one dinner at Karuma (not included in the all-inclusive plan) and it was very good. The space is beautiful with sneak peaks of the ocean - also excellent at sunset. The restaurant features an open air concept with an open kitchen and a live DJ. We enjoyed our meal here. The up-charge for those on the all inclusive plan is $45 per person. We've spent close to 150 nights at Hotel Mousai Puerto Vallarta and while all trips have been great, this one was the best yet. Not one single incident or complaint. Everything was simply flawless, and we will be back. Our experience was made possible by the service team, especially Greta Saade. The hotel was at only about 35% occupancy due to the recent events with the Cartel, but we felt incredibly safe. The transportation from the airport to the hotel and back was via nice Suburban's with excellent drivers, clean interiors and working air conditioning. I highly recommend Hotel Mousai Puerto Vallarta if you're looking for a 5 diamond experience.