Hotel Mousai

We found this vacation through Costco travel (which we’d never used before). We got an incredible deal and were able to upgrade to a suite. It’s a beautiful property. We were a little concerned when we first arrived because there was a little confusion about our room but once that got squared away it was smooth sailing. We stayed in the South tower and Luis showed us the ropes to navigating our room technology (everything happens through an iPad); he didn’t miss a detail. Before he wrapped up, we were introduced to Daniel OHara - our butler!! We cannot give enough praise to Daniel - everything we asked for he made happen: dinner reservations, activities, shopping, special drinks in the room…no ask was too big or too small. He also surprised us with special desserts (we were celebrating our anniversary). He even decorated our room with roses and champagne on our last night while we were out. Definitely pushed our trip over the top (ask for him!!). When we weren’t out doing activities that Daniel helped to arrange, we found ourselves lounging at the North pool. Omar and Rafael were quick with conversation and drinks - which made our days super enjoyable!!! Our favorite dinner was at hiroshi; don’t sleep on the teriyaki ribeye or miso crème brûlée. Alejandro was our server and was incredible!!! We also really loved Edgar and Alex at Noi; we ate breakfast there most days. One of my favorite quotes was from Alex, “In Mexico, anything is possible”. Lots of reviews talked negatively about the trolley (takes you around the property and sister property Garza Blanca) but we never had an issue. Tipping is also brought up frequently. Yes, tips are included, but we did tip additional for the excellent service we received. Overcharging is also brought up frequently, but all menus clearly outline what is/isn’t included in the all-inclusive plan and all the team members we encounter always told us if something we ordered wasn’t included. Definitely recommend and although we don’t typically vacation in the same place twice, we may just have to make an exception!!!

This was an excellent meal — from the friendly staff to the creative dishes, top to tails we had a lovely evening together. Recommend sitting on the porch, great ocean views. My favorite part was how creative the dishes were — they use native Peruvian ingredients like blue corn, quinoa, in really innovative ways. We’re coming back for the sweet potato donuts! Presentation looked beautiful at our neighbor’s table. Service was very conscientious around my allergies.

Jose at Dao was INCREDIBLE. Whole experience was perfect

We had an amazing time at Hotel Mousai! Greta and Alan took care of us the whole time and Alejandro, Ambario, Jorge at the rooftop pool were amazing! Highly recommended for a relaxing trip with couples and for those who enjoy great food as part of an all inclusive package.

Hotel Mousai is one of our favorite places in the world. Atmosphere, food service and location are wonderful! We ate at the NOI restaurant yesterday and Geraldo, our waiter, had the kitchen make my wife fresh pasta to work around an egg allergy! The staff here go above and beyond to make everything just wonderful! We cannot wait until we come back next year!