Hotel Mousai

We absolutely love this place. It was our 7th visit from California in the past 5 years. The food and cocktails are delicious. The service is amazing. We stayed in the South Tower and Antonio and Angel took great care of us at the rooftop pool. The drinks kept flowing. And they were always on top of moving the umbrella at our whim when the sun shifted. Service with a smile! It’s our happy place. You won’t be disappointed. Hats off to the butler service as well. Alan, Greta and Carlos are always there for us! Can’t wait until our next trip.

Me and my friend recently visited the hotel Moussai and I have nothing but amazing things to say about this resort. I was a little worried to travel here since it was my first time ever in Mexico but I felt sooo safe. We had a personal butler during our entire stay and he went above and beyond for us to make sure we had the best vacation possible. His name was Daniel! If you are coming to Mexico you need to stay at this resort and request him!! So so happy with our overall experience here. ALL of the staff was amazing and cared for us so much. Thank you

We had dinner at Misika restaurant and it was a wonderful experience! The Peruvian food was delicious. The staff was pleasant and very attentive. Felix, Jairo and Yan made our evening an amazing experience. Thank you!!

We went the 18th-25th of April with 3 other couples. Room We stayed in the North Tower in an Ultra Corner Suite. The room was clean and comfortable, with a really nice mini bar that included a bunch of beer, water (they reuse glass water bottles here in the rooms), various mixers, 4 bottles of liquor, and a variety of small snacks. You may want to get a technology tutorial from your bellhop when they drop your bags off initially because the whole room is controlled by it and it can be a little confusing at first. Once you get the hang of it we really liked it though! Housekeeping came by every day around noon and did turndown service while we were out at dinner each night and they did an amazing job. All of that being said the true highlight of the room is the incredible views of the mountains and the bay as the balcony wraps around the corner of the tower, hence the "Corner Suite" title. One of the best views we have ever had in a hotel room. Pools The rooftop pools are amazing with infinity views. They also have a few other pools around the resort that you can go to, and we did check them out but found ourselves going back to the rooftop most days. Food/Drinks The food/drinks here are probably the best we have had at an all-inclusive resort. Every bar/restaurant has its own unique menu and there is a plethora of choices that you have so there is always something you will find that suits your tastes. Our favorite restaurant was Dao (the Chinese) but they were all really good overall. Service This is where the resort makes or breaks it when it comes to an all-inclusive for us and this resort definitely makes it. From the moment you check in until you leave there are always staff members who are trying to make your stay memorable. We would like to point out the following people who really made our trip special: Omar on the North Tower Rooftop- He was amazing having our beds set up and his personality brightened our day each time we saw him. Raphael & Gabriel on the North Tower Rooftop- These 2 absolutely worked their butts off all day running around bringing drinks, food, and anything else you can think of. Drinks were coming before you even knew you needed another. Alan our butler- He was always checking in with us making sure everything was in order. He checked in via the Whatsapp and in person and always made sure everything we needed was taken care of. We rarely use butlers at our hotels but Alan was amazing and made sure our trip went smoothly. Greta filled in for Alan during our time off and she was extremely nice and accommodating as well. David the Dao waiter- We had David twice for both of our trips and we are so glad we did. Not only did he crush taking our large groups confusing orders and not missing a single item, but he did it with a smile and true enjoyment that cannot be faked. The guy is a true 1/1 and we loved having him serve us some amazing Chinese dishes. Roberto at the Garza Blanca Pool- He served our whole group for an afternoon and the guy is amazing. He brought the fun energy and never stopped bringing the non-stop food and drink requests from our group with a smile. He's a rockstar and wished we could have seen him again during our stay. Orlando the bellhop- He set the tone right from the start when we arrived and he made sure we were welcomed and comfortable. He taught us to use the in-room technology as well which was really nice and appreciated. Rigo & Reuben at the Sports Bar- These guys served up amazing service and drinks every time we snuck into the sports bar for a pre-dinner drink or a post dinner sporting event. Super nice guys that work really hard as well! All of the staff were great though and we wish could list them all. Just wanted to give these individuals a shout out since they more than deserved it. PS- please tip even though it isn't required. These staff members work incredibly hard and deserve it! Only Cons for us were the lack of consistent entertainment/activities and the difficulty navigating the layout of the resort. Would've been nice to have a few more things to do but honestly after a day at the pool drinking and eating an amazing meal, we were usually pretty much ready to rest up and do it again the next day! We would definitely recommend and plan to be back someday. Don't fall for the propaganda you are more than safe here! Thank you all for your hard work! Please go visit them as Puerto Vallarta and its people are amazing!

Eduardo was amazing and made our trip very memorable. He treated us like we were his only guest and we can’t wait to come back!