Hotel Mousai

I had to rate Hotel Mousai overall, I’d give it 4 stars—but DAO and David get 1,000 stars out of 5! They are absolute musts from the very start. Out of all the Asian food I’ve ever had here in Mexico, DAO is hands down the absolute best. It was so phenomenal that I would seriously come back to this hotel just to dine here again. Among all the incredible staff members we met, David (David Glez) is the absolute best. I specifically wrote down his name just to make sure I gave him a shoutout in this review! On our last day, David and the team made our farewell so happy and unforgettable. We told him to surprise us with any dessert of his choice, and even that impromptu recommendation was out of this world—it tasted so incredible. While NOI gets a lot of hype, honestly, it was a bit underwhelming. Misiki is also great with very friendly staff, but across the entire resort, DAO and David are the true highlights of Hotel Mousai!"

Excellent, great view, very clean, great food and service. We had all inclusive but you still have to sign receipt for anything you order and of course they asking for gratitude but the prices are just like in States or higher so do your math. You don’t have to tip , nobody force you to do that and they’re ok with that but guys who work around you and cook for you work really hard and they always smile. I don’t know how resort distributes tips that’s big questions mark but cash is the KING.

This is the 3rd time I visited this hotel and I am also a member. To start with, Karla is the worst Members Concierge I have met for 13 years since I started my timeshare. I explained to the front desk staff that I came to Hotel Mousai PV since 2022 and again in 2024. Both times I got the beach bag hence I did not bother to bring one. I booked a better room this time (more points used) and when asked for one politely, Karla simply ignored me. On Wed, Karla came to roof top 3 times to confirm I will attend the members meeting on Thursday which I know I do not have to as I did my update in Cancun last year. When I told her I will not, she was not happy and said let her know what she can do for us the rest of the trip and I said we did for TWO DAYs. I do not intend to come back to PV Hotel Mousai again for the rest of my timeshare contract time. GB seems to be a better choice and I hope if I choose to go to Hotel Mousai at Cancun I will have a better experience. Please note though Alejandro and staffs at DAO and NOI are amazing I sure will miss them (hence the 4 stars otherwise will be 3) and please ensure you keep them before you loose more amazing staffs.

Hotel Mousai in Puerto Vallarta is absolutely beautiful and truly feels like a luxury escape. It’s nestled high on a hill as part of a larger resort complex, with Garza Blanca located down by the beach and connected via a walkway for easy access between properties. This is an adults-only resort, and it’s spread across three towers featuring multiple restaurants, a rooftop pool and bar, and a really nice spa. The TarraLuna Gardens area also adds a lot to the experience with additional restaurants, shopping, and occasional events, giving you plenty to explore without ever leaving the property. The location at the top of the hill is stunning, but it does come with some physical challenges. The cobblestone roads are steep and uneven, and there are a lot of stairs throughout the property, which can make walking a bit intense. Thankfully, they offer a trolley service every 15 minutes, which makes getting around much easier if you don’t want to walk everywhere. The room itself was outstanding, spacious, beautifully designed, with a private plunge pool and incredible views. The butler service added an extra level of luxury and convenience that really elevated the stay. Overall, everything was exceptional, and I would highly recommend the adults-only Ultra Mousai Suite for a truly high-end experience.

I planned a trip for my birthday to Puerto Vallarta during 9/30-10/4. I reserved and prepaid for a room at Hotel Mousai for my actual birthday from 9/30 to 10/2. I was charged for my hotel stay before I arrived at the hotel with the money coming out of my account. During my stay I was forced to make another payment by Ulysses (a front desk agent) for the nights I stayed even though I had already paid. The hotel room was very nice, however I spent very little time enjoying the room or the property because I was constantly harassed by the "concierge" people who wanted me to purchase a time share. There was construction all over the place which I was told would be going on for the next 3 years. My trip was ruined and the duplicate transaction has not been resolved, and Hotel Mousai is unwilling to work with me to get my money back. I've spoken to them on the phone and they hang up in my face without a return phone call.