Hotel Mousai

We had an amazing experience (for 95% of the trip) at Mousai! I will definitely focus on the positive aspects first. I’d like to mention the people who made the experience a 10/10:Pool guys: Enersto, Gilleromo , Eduardo , Omar and Gabriel were simply outstanding!! Our butlers were so attentive and knowledgeable and took care of every detail without hesitation: Daniel and Diego. They made our birthday trip top notch!! We will visit again because of the workers who work very hard!! Louise at Doi, Faby at Concierge and Alexandro at the front desk made for a smooth check in. Jerry at Noi was also very attentive and friendly during our dinner! The rooms were amazing with all the bells and whistles! The iPad with service requests and lighting features was a nice touch!! We had a room in the North Tower which made for an impeccable view from our balcony on the 8th floor. Now the con…… the sales pitch! First of all the tour guide was very friendly however Hector and Tony were pushy to the extreme!! We were there 3.5 hours and after turning down the offer, we were guided out the back door, then pointed to where to walk to get back to the resort. Prior to this, we were driven everywhere during the tour. Luckily, the driver saw us and stopped to see if we needed a ride back to the North Tower. It left a BAD taste in our mouth. If you’re just on the fence and want to learn more about the property, just walk around and ask questions, do not do the tour. It really dampened our day and wasted a great deal of our time!!

The first thing I have to say is I have traveled to all inclusive resorts all over and this one is so for by far the best I have ever stayed at. Dreams, Secrets, Live Aqua just to name a few. This one blows all of them out the water. The butler service goes unmatched Diego and Daniel never missed a beat. I wanted ti change dinner time jo problem arranged a of site cooking class no problem. When we need something less that 2 minutes was like they were standing outside the door. They sent messages all day to make sure we knew we were welcome and when we left the phone in a Uber got it back the same way. The level of service and the food was top notch fine dining above michelin stars. The room service fast and hot breakfast. The spa not for me but it was great I don't like spa it don't feel manly but the experience was out of this world. The cold plunge I wanted to do that again. Th steam room had me thinking when I get home my son bathroom is getting transformed 😂 when he leaves for college next month. The entire experience from the drinks to everything room etc i can write forever. All inclusive is the way to go trust me you won't regret spending the extra money.

Our stay was made unforgettable thanks to our butlers, Diego and Daniel. They went above and beyond every single day to make sure we had everything we needed. They were incredibly attentive, friendly, professional, and always one step ahead—whether it was arranging reservations, helping with transportation, or making sure every request was taken care of quickly. Their genuine kindness and outstanding service made us feel truly welcomed and cared for. It’s rare to meet people who take such pride in making your vacation special, and they absolutely did. They were one of the highlights of our trip, and we can’t thank them enough. If you’re staying here, you’re in excellent hands with Diego and Daniel. We can’t wait to come back!

Service was excellent and food was delicious. All staff members were amazing, especially Enrique and Orlando waiters at Noi restaurant. Highly recommend.

My husband and I stayed at Hotel Mousai for our honeymoon, and we had an amazing experience. The hotel is beautiful, but what really made our trip special was the exceptional service from our butlers, Danny and Humberto. They were incredibly kind, attentive, and always available whenever we needed anything. They helped us make restaurant and spa reservations, arranged breakfast orders, answered every question we had, and made everything throughout our stay completely seamless. Their attention to detail and genuine care made us feel so well taken care of. Thank you, Danny and Humberto, for making our honeymoon even more memorable. We truly appreciated everything you did for us. We would absolutely stay at Hotel Mousai again, and we hope we’ll have the pleasure of having Danny and Humberto take care of us on our next visit!