Hotel Mousai

Hotel Mousai has been my go‑to since 2017—a must‑visit every time. Ernesto or Diego always take the experience to another level with their top‑tier butler service. #MousaiMagic #PVParadise #ButlerService

Had a wonderful dinner tonight at Restaurant NOI in Hotel Mousai. Our server Chai was attentive, and answered al our menu questions. The food was beautifully presented and most importantly it was delicious. The fried calamari was light and crispy, I loved the addition of a few fried carrots and zucchini in the mix. The burrata was fresh and creamy with a fantastic sauce. Arturo offered a wine tasting of six different premium wines, and I appreciated that they were available by the glass. We settled on the full bodied Casa Madera Cabernet. It paired well with our fresh pasta, and the tender fall off the bone lamb shank. Be sure to visit on your next trip to Puerto Vallarta, which is the friendliest town I’ve been to in Mexico. And for the naysayers, yes, it’s safe here! Get out, travel, enjoy.

We booked our stay at Hotel Mousai through Costco Travel, expecting a high-end, seamless experience. While the resort itself is visually beautiful, our experience was marred by significant service failures and a lack of accountability from management. Our second night, we were awakened at 3:50 AM by extremely loud, metallic clanging coming from the floor above. I attempted to call reception, concierge, housekeeping and even 24 hour medical ine multiple times- NOBODY ANSWERED. any of the phones. This is a massive safety concern in a emergency, we would have been completely stranded. I eventually had to walk to reception in person 4:00 AM to find out the noise was caused by staff cleaning the kitchen of the restaurant above our room. To rectify the situation, we were offered an upgraded suite on a higher level. We spent 3-4 hours unpacking and repacking our belongings to move, only to find the new room was the exactly same layout and style as our previous one. This was a deep disappointment and felt like a hollow gesture just to quiet our complains. This was dismissive and very unprofessional by the hotel management. We would NOT RECOMMEND Mousai.

Hotel Mousai was a wonderful resort! I highly recommend planning your next vacation here! We had the ultra corner suite in the north tower and the view was incredible. Our butler service was provided by Ernesto and Diego and they couldn’t have done a better job! They were friendly, helpful, and always available. They did great to make sure our vacation was perfect. The food and the service were wonderful at all the restaurants and rooftop pools! We dined at both Mousai restaurants and Garza’s Blanca restaurants and loved them all! Can’t wait to plan our next visit!

My family stayed at Hotel Mousai Puerto Vallarta from April 9 to April 13, 2026, as part of a large wedding group, and it was a complete nightmare. First, a major security and safety breach occurred: on April 12th, while we were out, someone entered our locked room and stole $550 USD directly out of our wallets. Second, the staff engaged in financial fraud. After ordering room service, I left the tip line blank on the receipt. The server later wrote in an unauthorized tip and charged my credit card without my consent. Third, despite charging "Premium" luxury prices, the general service was consistently poor. Our group of families repeatedly received incorrect orders and faced a lack of basic hospitality. Room service usually took more than one hour for only coffee or tea. Management has failed to resolve this, forcing me to initiate a credit card dispute and file a formal legal complaint with the Mexican authorities (PROFECO). Do not trust this resort with your safety, your money, or your vacation. TAFER Hotels & Resorts needs to investigate this property immediately.