Hotel Mousai

We had a wonderful time. Staff at the restaurants, shops, and pool were AMAZING! Gets 4 stars rather than 5 because we were invited to and submitted inquiries before traveling, regarding transportation to/from the airport and spa appointments, and got no responses. Phone calls didn’t work either. Also, when we arrived after a long day of traveling, and just wanted to get upstairs and then down for dinner, we got an orientation that was mainly a sales pitch about becoming an elite member instead of a full orientation about the property and amenities.

We had a fabulous experience at Hotel Moussai. We had corner rooms in the North Tower and they were huge and wonderfully appointed. We had an enormous deck with a hot tub, sofa, and hammock. Beds, linens and towels were perfect. We also loved the automatic shades and curtains. Shoutout to Nevay Alcaraz, who kept our room impeccable, morning and night. Although it was holiday time, the place never felt congested. The pool staff was incredibly friendly and accommodating. We especially loved interacting with Felix, Omar, and Gabriel at the rooftop pool--they made our stay extra special. The food in the restaurants is next-level, best resort food we have ever had. Our favorite was Noi; we ate there for breakfast and dinner every time. We especially appreciated Pilar, Claudia, Edgar and Christian, who gave us fabulous service. Dao was another favorite. We all had massages from Naomi and Christina at the spa, which were incredible. A couple of tips: although the hotel is called an all-inclusive, merely making the reservation for the rooms does not get you the all-inclusive food and beverage package--that must be purchased separately from the reservation and it's best to do it before you arrive. We found it well worth it. Also, it's a good idea to make restaurant reservations before you arrive. All in all, our five days at Moussai were the most relaxing and luxurious experiences we've ever had at a resort, and we can't wait to come back.

1/5 I would not recommend them. Wedding nightmare. Cynthia wedding coordinator does not communicate with guest and strings you along. You are trapped at their mercy with large bill charges that are different when you arrive. You have no other option or be homeless. Over charged us by 1300 USD. Did not resolve charges, and promised to resolve before when we left and And was fixed. would be fixed. This Did not happen and currently fighting with them. Cynthia coordinator avoids you! They take advantage of us citizen travelers. DO NOT HAVE Your wedding HERE! Your guest get taken advantage with deceptive pricing. And do not deal with Cynthia. Management avoids you as well.

10 out of 10. Beautiful resort. Friendly staff. Antonio and Ricardo at the pool were amazing. The rooms were gorgeous and spacious. Food was delish at every meal.

Pool service at south tower was incredible. They are always there for you but not hovering. Love the coconut shrimp, popcorn shrimp, food is delicious and drinks are on point…any beer and you can think of. His hotel is luxury. Thank you