Hotel Mousai

We got married here and it was really nice to come back on our baby moon to revel in the memories. The service is great, Octavio was our personal concierge and did a great job making sure we had all we needed to make the most out of our stay. The spa is unreal, I went back twice for a massage from Xochi. Our room was beautiful in the moussai tower. The food is good for an all inclusive, our favorite restaurants were the sushi and Italian. Looking forward to coming back with a bigger family

Great resort! Evey dining experience on property was top notch and memorable. The North tower has exceptional views of the ocean, awesome rooftop bar and infinity pool. South tower is newer with a great roof top bar and pool, opened to party til 1am, and views of the jungle. Shout out to the excellent breakfast service at The Terrace. Edgar Lopez and Alex made every breakfast fun and perfect start to the day!

My husband and I just returned from a trip to Hotel Mousai in Puerto Vallarta. Our goal was to lay by the pool for a week and relax. Hotel Mousai was the perfect place to do it. While it was very humid (we were there in October), we had a great time and all the staff were wonderful. We would like to offer special thanks to Lilith, our butler, who took good care of us and offered us a couple of surprises to help celebrate our trip (thank you!). We ate breakfast at the Noi/Terrace restaurant where we were greeted by Melanny each morning, had great service from Christian who was our waiter, and helped by Edgar who was part of the wait staff. In fact, Edgar was our waiter on our first day and then was switched to being a server for the rest of our time there. Edgar went out of his way each morning to welcome us and make sure that everything was perfect (thank you Edgar)! The hotel facilities were great and the food was excellent. If you want a relaxing vacation without the kids, we highly recommend Hotel Mousai!

The best vacation hotel ever. The rooms were spectacular, the restaurants out of this world, and the staff were over the top professional! They were very friendly and always helpful. Sales: Blanca Aréchiga was so informative and answered all our questions. Her knowledge of the facility and surroundings was so helpful. Bellhops: Ricardo Levn and Marco the best! Blanca Blue Restaurant: Lissett Mann and Javier. Wow the best service. The Terrace Resturant: Janette and Cesar. Magnificent service and such great personalities.

If there were twenty stars I would give them all! This was our fifth year in a row of vacationing at Hotel Mousai! We can't thank you enough for providing us with the most amazing week to unplug and reconnect! Of course it all starts with the most amazing butler there is, Carlos! He is wonderful! Alex at breakfast is by far the best person we have ever had at breakfast! He had my mimosa waiting for me every morning and was so quick and attentive! Cant wait to see him promoted to the pool when we go back next year! Ramon at Noi was also FANTATIC! Then for our friends at the pool! There are not enough good words to say about them! They are truly like family at this point!! Each year it gets harder to choose between the North and South tower because we don't know who will be working where! We were so sad to miss Alan this year, but we were so happy to see our old friends, Ignacio and Rodrigo! We also made great new friends in Guillermo and Omar. Again such an amazing trip and we can't think this amazing staff enough!