Hotel Mousai

We just had an amazing 7 day stay at Hotel Mousai PV. This was our first time visiting Puerto Vallarta and our first time staying at a Tafer property and we loved it. We will absolutely be coming back. Food: We ate at Dao, Noi, Misika, Hiroshi and Aquazul during our stay. Our favourites were Dao and Hiroshi but honestly all of the food was exceptional quality and presentation was fantastic. We ate most lunches at the various rooftop pools and again - excellent. The cocktails were delicious and elevated. We made reservations before we left and had to move two of them as the restaurants were closed the evenings we had booked but we were still able to try everything we wanted to during our stay. We ordered room service several times and although not the same quality as the restaurants, still the best room service I have experienced at an all inclusive. The service was always excellent. My only complaint was service at Misika was long compared to the other restaurants but it’s new so maybe they are just finding their groove. Room: We were on the 4th floor corner suite in the North Tower. I was worried the view might not be great from a lower floor but the building is quite high up on the hill so no issue there. The room itself was huge, great mini bar selection (beer, pop, Gatorade, liquor, snacks and a nespresso machine). The bed was comfortable although the pillows weren’t my favorite. Great bathroom with a double vanity, makeup table, large rainfall shower and the bidet was lovely. The balcony is well appointed with a small couch (which room service would set up our breakfast at), pool chairs and a small hot tub. The hot tub had several tiles broken or missing so we had to be careful when using it. The deck is also a little worse for wear with a few boards sticking up. Overall it was a beautiful room, just needs a little repair as it’s showing its age. Service: Check in was not the best. We arrived early and we knew our room wouldn’t be ready so we went up to the pool for lunch and were told our room should be ready around 2:30. When we came back down we were told not yet, but maybe another half hour. We sat around the lobby and our room wasn’t actually ready until 4:15, which is fine I just would have preferred the transparency from the start so we could have made other plans. Aside from that small irritant at the start, service was incredible. Most staff remembered our names, our drink orders and everyone seemed genuinely happy to be there. Turndown was consistent. Sometimes they would come when we were at dinner and set out chocolates, sometimes they didn’t. As long as the room got cleaned daily (which it did) we were happy. Room service was always very quick and they would set it up wherever you wish. Special thanks to Marco and Omar at the Rooftop North, Eduardo and Michelle at Rooftop South, Lorena at the Sanctuary Rooftop, Claudia, Edgar and Oscar at Noi Breakfast, Pilar and Karen and Noi Dinner and Leonardo and Yan at Misika. The Pools: We spent 95% of our time at the rooftop pools. Each of them have a different view and a different vibe. Sanctuary has a slightly different and smaller menu and the North and South tower have identical offerings. Sanctuary was much quieter than the other two towers and less of a party vibe. The North and South towers were much more lively and played mostly house music. The thing I loved the most was that there was always seating near the pool and you were pampered from the moment you arrived. They would set up towels, adjust the umbrellas for more sun or shade if you wish and I don’t think I ever had a drink go empty before I was being asked if I needed another. We loved them all, the only knock to any of them is that the North Tower Rooftop Bathroom is a floor down near the gym whereas the other two have a bathroom right by the pool. Grounds: The grounds are lovely. And incredibly well maintained. The staff works hard to keep everything clean. I loved the flowers, gardens and wildlife. There is construction happening building a new tower but it didn’t bother us. The resort is large and extremely hilly so we didn’t walk between the buildings but the trolley comes often enough and it was a fun part of the trip to take a ride each day. The beach is on the smaller side and rocky but we expected that and aren’t beach people anyways. The water was very pretty though and minimal seaweed compared to the Cancun side of Mexico. We saw several whales from our balcony which was incredible. Overall: We felt that value for money was great. We did AI and I would highly recommend it. There are a few paid for items on each menu (lobster, black cod, premium champagne etc) but most of the menu items are included. This was by far the most luxurious resort we have ever been to and I can’t imagine going back to any of the other “5 star” resorts we had stayed at in the past because they pale in comparison to Mousai. No vacation can be perfect, but this one was pretty darn close.

Wonderful hotel, attentive personnel always smiling.

Would definitely recommend this resort. We went all inclusive and there was no disappointment. The staff was amazing and always smiling. The food was better than expected and the views made it all special.

Truly amazing -- we didn't want to leave. The facilities are impeccably maintained, the rooms have stunning views, the beds are heavenly, and the food was excellent. But what truly makes this a special place is the service. Our butlers Daniel and Humberto made sure we were never without a need. The staff at the North Tower pool -- Jorge, Rafa, and all the others -- always made sure we were well fed and never without a drink in hand. The waiters at all of the resteraunts were so good. There is not a single thing I would have wanted differently.

Noi is one of many excellent choices at Mousai. The food was amazing and the service impeccable from start to finish including the team of Karen, Pilar, Arturo, Maxi and Geru. We enjoyed our first dinner so much we returned our last evening. Tried different dishes which were as tasty as the first night. We were fortunate to talk with the experienced and personable manager Arturo who helped to make both evenings even more special. The entire team was welcoming and knowledgeable. We will be back. The menu is extensive and something for every taste bud. Didn’t try the pizza but when one was served next to us, it looked quite tasty.