Libertador Lake Titicaca Puno

I ordered a pisco at the bar and it was written on the foam like a cappuccino and it said Lake Titicaca. I am very impressed. Paul, apriciate it.

It was a wonderful place, people there is so kind, the Peruvian food I had in the Uros Restaurant was delicious, special shout up to Chef Jose Maquina that described perfectly the ingredients and preparation, thanks to the GHL Lago Team, see you soon!

Our stay at this advertised “five-star” hotel was filled with disappointments, particularly with the accommodations and the lack of accountability from the management. While there were some redeeming qualities, such as the excellent staff who were eager to please (Leslie and Franz at the front desk, Lucio the bellman, Hugo the restaurant waiter, housekeeping ladies, etc) and the tasty and tastefully presented food at the restaurant, the overall experience fell far below expectations. This place is reminiscent of a 1970s/80s hotel with dated interiors and furniture and stained carpeting, and does not merit more than 3 stars in my opinion and based on our experience. On our Peru tour, we had previously stayed in truly 5-star properties such as Inka Del Tambo (Marriott) in Urubamba and Inkaterra Machu Picchu (Aguas Calientes) and Inkaterra La Casona (Cusco) - superb properties all, and it was hugely disappointing that GHL Lago Titicaca advertised itself as 5-star and took my money accordingly! Even after our travel agent followed up on our behalf, there was zero management accountability; instead they pretty much called me a liar for highlighting the gross deficiencies at the property even after I presented photographic evidence. Room Experience: The issues with our accommodations began immediately upon arrival. The first two rooms we were allotted were uncomfortably hot, with no adequate climate control. Despite the hotel’s attempt to remedy the situation by providing a portable fan, it did little to mitigate the oppressive heat. After raising our concerns, we were moved to what seemed like more acceptable rooms. Initially, we thought this would finally offer some relief, but later, we discovered a blood stain on the bedroom curtain, hair on the supposedly clean bedsheets, and crumpled floor carpeting. This was a frustrating end to what had already been a challenging process, leaving us feeling increasingly dissatisfied and questioning the hotel’s standards of cleanliness and comfort. Customer Service and Accountability: Compounding the issues with the rooms was the hotel management’s complete refusal to take responsibility for the problems we raised. Rather than acknowledging and addressing the valid concerns we brought to their attention, the management dismissed them entirely and even implied that we, as customers, were being unreasonable. This lack of accountability was deeply disappointing and turned what could have been a moment to rectify the situation into a display of poor professionalism. Restaurant Experience: The hotel restaurant offered a rare bright spot in an otherwise lackluster stay. While service was slow and the waitstaff rarely checked on us, the food itself was outstanding. Every dish was visually appealing and delicious, showcasing a clear attention to detail and culinary expertise. We thoroughly enjoyed the meals and appreciated the high quality of the dining experience, though the delays in service made it harder to fully appreciate. Conclusion: Although the food at the restaurant was exceptional, the overall experience at the hotel was marred by its many failings. From the dated and unclean accommodations to the dismissive attitude of management, this hotel falls far short of its advertised five-star rating. Without significant improvements to the facilities, service efficiency, and a willingness to accept accountability, it’s hard to recommend this property. Guests considering a stay here should prepare for potential issues and adjust expectations accordingly

Stayed for two nights in order to see and visit Lake Titicaca. Check in process smooth. Room was a decent size. View over the lake was fantastic though the old windows could be noisy when the wind blew in a certain direction. Bed comfortable but the bath tub was tiny! No USB ports. Breakfast was very good and staff very attentive. The hotel was quiet when we stayed and was quite soulless. On occasions the looped music was off putting around the bar and we struggled to get drinks - had to go a couple of times to reception before getting served. I guess at busier times there may well be more staff on. The location and position above the lake is fabulous with panoramic views of the lake, Uros floating islands and the town of Puno. Overall a great place to stay when visiting the lake but the hotel is looking a bit dated.

The only thing good about this place is the view of the lake Titicaca. The food was sub par, this had to be one of the worst breakfast options we experienced in Peru. To top it off, they served us stale dessert and when we complained they didn’t even have the courtesy to waive off the charge. It’s not about the money, but rather etiquette. I would have recommend travelers explore other options when they visit puño. Cheers