Eden Roc Cap Cana

Poor experience. We paid almost $3000 for 4 nights, but regret it. Eden Roc Cap Cana advertises itself as 5-star, but is not. While the beach is truly beautiful, the resort overall is in rough shape. Everywhere you look things are broken, rusting, or poorly patched up (see photos). For example, hot water was broken at spa showers, or shower drains would not work but flood. Rooms are shabby, our first one had a mildew smell (they moved us), all room furniture is worn, rooms have non-working light switches. Eden Roc food is decent but not great (breakfast is quite good). The staff were very pleasant and kind, but are not sharp or professional as is expected for a 5-star. For example, Eden Roc asked for our flight info in advance so that they could give us free pickup/dropoff, yet they never arrived. We took a taxi instead (staff apologized, credited our bill $50). Another time we booked a golf cart and the staff never even arranged it. Etc etc. Some staff privately told us Eden Roc is a frustrating place to work at. Overall, we made the best of it, but certainly would not come back.

Great place to get away from the cold of winter and the stress of work. Palapa, Mediterano, and Blue restaurants provide guests with fabulous food options. Clara in the Blue restaurant does an awesome job of keeping things pulled together with a smile. Thanks!

We visited in February 2025 for our "winter thaw". The location of the resort was prefect just minutes from the airport. The resort itself was so beautiful and peaceful with the waves crashing on the rocks and a lovely beach. The pool was nice as well although we didn't use it much. The the restaurants offered a nice variety of fare and vibe. Whatever you do, you MUST order the seafood grill at La Palapa. You're welcome! The service was mostly fantastic. We had 2 small service hiccups in 6 days that were quickly addressed by management. We stayed in Villa 5 and loved it. High ceilings, our own pool, outdoor shower, the most amazing jacuzzi tub you can imagine, comfy bed, and a concierge (Abby) who took care of all reservations, tee times and even a few incidental items that we appreciated. Service standouts included Abby, Daniel, Andy, Rawela, Felix, Quentin, the sommelier at Mediterraneo on Valentine's Day (I forgot his name-sorry). We appreciate each of you for your commitment to excellence! Thank you for a lovely holiday. We will definitely recommend Eden Roc!

This was a mother daughter trip. Accommodations were perfect. Cuisine authentic. Staff couldn’t have been nicer. Very professional. At the beach and bar, Hector and Gustavo always took care of us. Our concierge was Braulio, he followed up and made sure we were well taken care of. Special recognition to Cesar at Palapa and Pablo at Meditteraneo. Can’t go wrong at this place.

We had an amazing stay at Eden Roc. The hotel services were outstanding. Special thanks to our concierge Sara, she made our experience so much better!! She was fast-responding and very cooperative, Sara arranged many of our activities at the hotel. Would definitely recommend Sara as a personal concierge.