InterContinental Hayman Island Resort

We stayed 4 nights in this resort and we really enjoyed our stay! There is nothing to say in terms of the rooms, staff, and the food! The restaurants for lunch and diners are expansive but worth the price. The only thing to know it’s there is low tide happening everyday so you wont be able to swim in the sea after 1pm. Something we didn’t know before. One recommendation for the hotel to improve is the service during breakfast. We waited more than 20minutes to get our coffee…

I should have listened to the reviews. Travelled to Hayman as a family of three and prior to arrival I sent an email requesting that the room have additional amenities, extra towels and everything to be in working order. On arrival our luggage handle was broken, room/shower covered in mould and outside shower covered in mould, blood stains on our front patio, blood stains on towel, items from previous occupants items left behind and safe not working and took numerous phone calls to get someone to come out only to state that they needed access to our room for further investigation and replacement. Sent a email during our stay with feedback and was offered by office staff a new room to which I declined as moving with a three year old is too hard and instead asked for management to provide feedback. Management didn’t seem to be bothered.. No response provided. Staff in housekeeping and F&B were amazing so that made up for everything else. Nevertheless, bad decision on my end to choose Hayman a place to celebrate.

Hayman is a 60 minute cruise from Hamilton by launch. Even though it was not a pleasant day and the sea was choppy, it was a pleasant journey made better by excellent launch staff who were friendly and caring. The free snacks and drinks added to this. Our luggage was handled by the staff all the way and checking in therefore became a breeze. We a lagoon suite which was close to the heated pool. This was most convenient as the main (massive) pool was quite cold. Our suite was spacious with a big wide bath and lots of bath salts. The big bed was comfortable and the amenities good. Excellent, friendly staff made up the room each morning. In spite of the inclement weather which cancelled many of the excursions there was still plenty to do. The recreational areas kept us occupied for many hours - archery, ten pin bowling, snooker, virtual gold and amusement machines in abundance. The only downer was the price of the food. It’s a captive audience so the resorts restaurants can charge what they like. Even if you eat conservatively you’ll pay at least $70 to $80 each. The quality of the food was really good with plenty of variety. We found Amici the best and visited it twice. There’s an expansive breakfast which means a small lunch did suffice. We got $10 sandwiches from the shop for lunch. A great place to relax, rewind and rejuvenate!

We came here last July and the experience, the concierge team, the service was exceptional. We were shown around our beach villa and the staff did all they could to ensure the stay was nothing short of five star. That’s why we booked again for this June. Now, it’s like a different island. Instead of getting a stunning welcome sushi board on the boat over, we were given stale nuts after waiting over 2 hours (delayed) taking off with no real or honest time frames given to us. The staff at front desk just waved us to where our room was (even though we were meant to get concierge). I’ve now learnt they don’t have it anymore (even though they advertise that they do). It’s all online only. The staff are actually grumpy and rude, and they have shut down their hospitality training school on site - so perhaps that’s why? The food is seriously mediocre and soooooo expensive for a crappy burger and the tiniest amount of fish! $55 for literally a piece of barramundi. I’ve been told the management has changed and they’re scraping things, tightening the cost. This is obvious and such a shame (having been there only last year) and getting the BEST experience. They’re going to end up turning their loyal customers away. And other guests were saying the same thing!

We came to Australia for work but God had other plans. When our project was unexpectedly postponed, we found ourselves here for three weeks, unable to return home because we had rented out our house in California. So we made a bold decision. Let’s turn this curveball into a blessing. Let’s celebrate our 34th wedding anniversary and discover what this beautiful country has to offer. Enter Hayman Island. We had never even heard of it… but from the moment we stepped foot on this island and into the InterContinental Hayman, we knew we had been led to something truly special. The room upgrade took our breath away. And I do not say that lightly. We have traveled all over the world for the music business and stayed in some of the most stunning hotels on Earth… but there was something different here. The view, the breeze, the colors, the calm. It was as if time slowed just enough for us to remember how much we love each other. This place gave us that gift. Every detail felt intentional. The food was incredible. The ambiance was peaceful, tropical, and cinematic. But the staff… that is what truly set it apart. Every single person greeted us with warmth, perfect English, and a willingness to connect. We were not just guests. We were friends. Welcomed, seen, celebrated. This anniversary will live in our hearts forever. If you are wondering whether Hayman Island is worth the journey, the answer is yes. A thousand times yes. It is not just a destination. It is a divine appointment you will never forget. With full hearts and deep gratitude, Jeffery and Linda 34 years 💪🏻 💙