InterContinental Hayman Island Resort

The location was amazing and the staff and room was second to none. Would love to do it again.

We are still at the hotel, midway through a 7 night holiday and am bitterly disappointed. It is definately not a 5 star hotel. I will share the positives and negatives so far: LOCATION Stunning place with beautiful sea and scenery. Very enjoyable boat ride between Hamilton island and Hayman island. Check the weather as it has been very windy while we have been here with it showing over 40kms/h each day. STAFF The staff have been amazing. Great smiles, always have nice things to say and have generally been very attentive. ROOMS This is where it goes downhill. We are staying in the Beach Access room (room 105) which is in a very nice setting and great access to the beach, however: 1. Mattress and bed frame are collapsing and squeaked every time we even move. After the first night we raised our concerns to duty manager. They said they replaced the mattress however put on one that was smaller than the frame and left part of the base exposed (see photo). The frame is still not sorted and making noises and we have not had a decent night sleep in 4 nights. 2. Drains in bathroom smell. Raised it to attention of reception on day 2 and still have not been fixed 3. Got an email from hotel after first night asking about our sleep and reminding us the importance of a great night sleep (see photo). However even after raising our issues about the bed, they are not resolved and we certainly have not been getting the good sleep that hotel says we should get 4. Counter top is chipped. RESTUARANTS AND FOOD The hotel indicates it has 4 restuarants however on our first 2 nights there were only 2 restuarants open.Bam Bam and Amici. Pacific was closed. The hotel doesn’t tell you that restuarants are not always open. Also meant very limited booking times available. Saw a number of people moaning that they could not get a booking and had to eat from the bar menu. Food is average for dinners. Breakfast is good with an acceptable variety. EXCURSIONS and island activities Good selection of activities Activity staff are great and deserve a big compliment. Loved the jet skis as well as Blue Bay snorkeling Beach activities seem to be closed most of the time and have a sign up saying it is “closed due to low tide” however this sign has even been up at the highest tide and as such could not do activities like canoes and SUPS IN APP MESSAGING This is aweful. Would not turn on app notifications. Had two days with very little messaging and then in Space of 3 hours have had 48 messages. MOST OF WHICH ARE RUBBISH. They have sent messages related to dates such as Christmas , fire alarms for periods that are nothing to do with our time at resort etc. (see photos) I asked reception to address this after first 20 messages and they seem to have done nothing. Still been getting junk messages hours later and very disruptive when trying to have a peaceful meal. GENERAL STATE OF HOTEL It is looking tired and needs maintenance. There is a leak in main corridor between our room and the reception/restuarants. Doesn’t get fixed and instead just has signs to warn you and a Mat to avoid you slipping. I read about this in a review from a while back and it still is unresolved (see pictures In general the walls could do with a repaint. VALUE FOR MONEY We have stayed at much better resorts at more reasonable prices. At Hayman you do not get value for the amount that they charge per night and food is expensive for what can only be described as Average food. In my opinion, the per night prices,should be around $200 per person cheaper. SPA Will be trying the Spa in next few days. Hoping that at least this will be a good experience.

Beautiful island stunning grounds , food and service is poor for the price you are paying $1000 a night some service needs to be done somewhere along the line, l shouldn’t have to go the pool bar and order drinks when there is plenty of staff just chatting , and when there off duty friends arrive forget it. You no longer exist , for the price there is far better places to visit and stay

Dumped us at Hamilton airport for 5 hours. No way for a 5 star resort to treat guests.

My flight is tomorrow at 2pm . The hotel say we need to leave for the airport at 8am. So I will lurk at Hamilton airport for 6 hours. This is shocking. There is hardly time for breakfast in the morning. What kind of hotel does this to guest that are paying this kind of money. Very poor.