InterContinental Hayman Island Resort

I am, sorry, was a big fan here and have written previous reviews entirely positive of the resort - however - that was "then" and this is "now". Plenty of friends told me not to go this time and I ignored them thinking I knew better. I was wrong. It has gone way downhill and in my opinion, would struggle to hit 3 stars albeit now with a 7 star price tag. Yes it is OLD, yes it is TIRED, yes its fallen OFF the service cliff, but wow they still charge like its a great brand spanking new 7 star hotel in the worlds best location. It isnt. Everything has changed and for the worst. The food is now average and very limited - I presume as a cost cutting exercise, but totally unacceptable for a 5 star "resort" and I use that term lightly. Every door, flooring, window, towel, sheet, bed, chair is old, frayed, bleached, mouldy, scratched, beaten up and degraded. Again, I can only assume zero maintenance as a cost cutting exercise. I am not being unkind here, this is in no way a world class resort anymore. The pools are dirty and unmaintained. The pool bar is low quality, deep friend everything, mismatched old scratched glassware, bad service and very limited offering. Sorry, totally C grade. The gardens are straggly, dead or dying - an unmaintained. The pool seating is old stained dirty broken and unfit for a resort. I genuinely struggle to find one positive point, even the beds are sagging and uncomfortable with thick rubbery pillows. Awful. Breakfast is a bunfight - the food average. They only have one real restaurant and now with a degraded menu and limited availability due to staffing as plenty of empty tables when "fully booked". Uninspiring average menu. The entrance foyer remains appealing even though the staff are unsuitable for front-of-house tasks. Thats the most positive thing I can find. The Gym has no AC (the man there confessed it was broken whilst the staff tried to tell me its set higher on purpose..lol) So much potential, yet genuinely so average. Needs a total revamp and all new - everything! A telling sign, you have to specifically request turn down service, even then its hit and miss, and the phone line for immediate service rings out every time. Its a long walk to reception to tell someone who is genuinely not at all interested, that you need service. The person at the desk one night told me that the immediate service phone rings "over there" pointing behind her yet still not answering it. Says it all. Its over, its done. Needs to close for 6 months and have a total makeover, and by someone who geniunely knows what 5 star and quality actually means, perhaps IHG are not that operator ?!

An Unforgettable Family Escape! Our 3-night family getaway to Hayman was nothing short of spectacular. Traveling with my 10yr daughter and extended family, we were looking for the perfect balance of luxury, relaxation, and adventure, and this tropical paradise delivered on every front. Staying in a Beachfront Room was the absolute highlight of our accommodation experience. * Instant Beach Access: Waking up and walking straight out onto the beach. * Stunning Design: The room was modern, beautifully appointed, and offered the perfect layout. * The Iconic Pools: We spent hours splitting our time between the colossal Hayman Pool and the vibrant Bam Bam pool. * Wildlife Encounters: Spotting the resident cockatoos, wallabies, possums and feeding the fish was a magical touch that kept her completely captivated. * Pacific Breakfast: The daily breakfast buffet was an absolute feast with endless options. I loved the make your own juice station and the perfectly cooked steak that was provided every morning near the hot food. * Bam Bam: Easily our favorite spot for a relaxed, delicious lunch right by the poolside - special shout out to Romane. * Pacific dinner: This was our favourite for dinner, the food was amazing and special shout out to Luana. * highly recommend the beachfront room*

The InterContinental Hayman Island was truly a first-class experience from beginning to end. Even the journey to the island felt special. The boat transfer was lovely, and the canapés made the arrival feel elegant and beautifully considered. The room was exceptional, easily one of the best I have stayed in anywhere in the world. The setting is breathtaking, and the clarity and color of the water are unmatched. There is something incredibly peaceful about Hayman Island. The entire experience felt luxurious, serene, and completely removed from the rest of the world. Pure zen. Everything throughout the stay felt polished, thoughtful, and of a very high standard. Hayman Island is a very special place, and the InterContinental made the entire stay unforgettable. I look forward to returning.

I have met so many amazing people here on Hayman Island\. The food and accommodation have been absolutely next level, and the level of expertise and service has been incredible\. I would particularly like to recognise two people, Leonel Herr and Belen\. Their knowledge, professionalism, and genuine care for their customers have been outstanding\. They truly went above and beyond and helped make this experience very special\. Thank you, Hayman Island, for such a wonderful and memorable experience\. I will leave with some fantastic memories and great appreciation for the people who made our stay so special\. Joe Lercara

Very disappointed. Was expecting to be blown away but resort incredibly tired and dated. Locations is beautiful and staff delightful. Decor is very generic and sterile, gardens and lawns half dead. Not much atmosphere at all. Needs an huge makeover.