InterContinental Hayman Island Resort

Exceeded expectations and had a fantastic stay in a lovely resort. Saw the mixed reviews which made me a bit weary about visiting Hayman but wow ignore the negative reviews as this place is great. Staff were very friendly and helpful and food was very good especially the amazing breakfast every morning. You can lounge around the stunning pools or be active and go on lots of walks/hikes or visit nearby islands. Went on a 1 hour hike to Blue Pearl Bay which was a bit disappointing but luckily next day went to Langford Island for 2 hour stay which was brill and enjoyed the snorkelling there. I have been to Hamilton Island, Airlie Beach, Daydream Island and Hayman is the best in the Whitsundays by far.

Hayman is a really beautiful island. Our suite was extremely comfortable, large, little tired, with good views over the expansive pools and out to sea. It was quite a long walk under cover to the restaurants which was convenient as it rained every single day. Our included breakfasts, buffet style were very acceptable. We bought a dinner package prior to going. I thoroughly recommend a dinner package. Wines are expensive ie start at $70 for a very ordinary red. Our dinners were most enjoyable. Staff are exceptionally polite, helpful and just plain "nice people". Hayman is very expensive but if you enjoy a beautiful pool, nice sea water when the tide is IN, and an old charming island kept in excellent condition, you will enjoy Hayman. The launch takes one hour from Hamilton island.

It’s not resort, it’s a circus. Run by young clowns without a ringmaster. The examples of service failures are too long to list. Stay at Hamilton Island. Don’t bother coming across. Hotel is well maintained but no one is running the place…..

Absolutely could not fault our stay at Intercontinental Hayman Island. We booked for our honeymoon and headed over straight from our wedding looking to relax - and that’s exactly what we did! The service was 10/10. From landing in Hamilton Island and waiting in the lounge, to the luxe charter over to the island, to being chauffeured with umbrellas and a covered golf cart to avoid the rain and taken to our beautiful room the whole experience was amazing. We arrived to complimentary bubbles for our honeymoon and an incredible view of the beach. Amici for dinner on the first night was delicious - pizza & pasta YUM. The breakfast buffet was fantastic with wonderful service every morning and barista coffee & freshly cooked eggs and pastries. We tried both pool bars for lunch and they both exceeded our expectations. There is SO much to do - from the complimentary recreation centre with all of the types of tennis, to the gym and non motorised water activities we always felt like we could do something fun if we wanted. The filtered water & water bottles were so great too, now we have a souvenir to remember our stay forever. We also had room service & Bam bam for dinners the 2nd & 3rd nights and the food was excellent from both. The pools were both great, the property is so well maintained and all of the staff are so friendly and go above and beyond to help. Shame Pacific was closed during our visit but looks like the renovations will make it even more beautiful! Seriously could not recommend Hayman Island enough we want to come back already!

We have just spent five nights at the Intercontinental on Hayman Island to celebrate our 40th anniversary. As mentioned in another review we considered cancelling due to some negative reviews, however, are glad we didn’t. The trip on the launch was good, however, we missed the food box with small sandwiches which we enjoyed when we visited in November last year. It has been replaced with two jars of snacks/lollies which we did not eat. They still offer champagne which is nice. The thing that makes this resort is the staff. They go out of their way to be helpful and engaging and we loved hearing all their stories. We had a couple of issues during our stay and after a quick chat with the appropriate person they were sorted. Some of the staff we would like to acknowledge are Eduardo, Marie, Emma, Asiel, Charlie, Sam, Nick, Kelvin, Gabe and Dimitry. I am sorry we didn’t get everyone’s names. From what we heard the staff are very well looked after by Intercontinental and are a happy group. We had a King Beach Access Room for the second time and it was perfect. Quiet with a walk out across the lawn to the beach. Wallabies hop by just before sunset and stop for a quick hello. Two areas we believe the resort falls down are, firstly, lack of maintenance, particularly the main pool and surrounds, Aqua restaurant, and around Pacific restaurant. Hopefully now the busy Christmas period is over there is a program in place to close off areas so maintenance can be undertaken. The second area is the food. It is pretty good but not five star and not consistent. For the prices they charge it should be five star. We would book this resort again if effort was made to improve these two areas. It has many positives such as the location with its beautiful beach and aqua water and, of course, the staff.