InterContinental Hayman Island Resort

My wife and I stayed here for 4 nights as a celebration of our birthdays. We had a pool access room and it was great to step,out of our room and straight into the pool. We found the staff to be excellent - very friendly and welcomming. We loved chatting to the Fijian staff who were always smiling and keen to chat with us. Our room was very comfortable and clean with great amenities. The food was very good, maybe not 5 star but certainly ok with us. A couple of negatives - the pool was never 100% clean and there were bird droppings on the paths which didn’t seem to get cleaned when we were there. There was some debris around from the heavy rains. Would I recommend Intercontinental Hayman Island? Yes I would but it is very expensive. It is a once off indulgence 😁

The wine cellar tour was a highlight of our stay! Marie’s passion, knowledge and experience she shared was very insightful and made the whole experience a lot of fun. The wines and cheese we tasted were amazing. We would highly recommend this for anyone staying in the island.

Really disappointed in this resort now. Been 3 times 20 years ago when it was owned by a private family it was unbelievable just heaven the service and it was spotless. 8 years ago it was owned by the one and only it was still beautiful well looked after and amazing service. Just stayed and it was appalling the weather had been bad previous to our stay but after 4 days of great weather it was not cleaned up. The service in the restaurants was very poor young kids no front of house. The food was good but only warm not hot. The place is very tired and in some places dirty. Top dollar for mediocre hotel. The good things were the views they were amazing. The pools were dirty and not cleaned. So sad you need to get your act together.

Hayman misses the mark on a number of issues. Room cleanliness is one of these - particularly the sliding doors and curtains full of dust. Daily room cleaning consists of making the bed and replacing the towels. But the worst part was being dropped at Hamilton Island an hour before check in opened and being refused entry to the Intercon lounge because it is for arrivals only - but there is nobody in it. I called the hotel to speak to manager but they were all at lunch!!

DON'T WASTE YOUR MONEY!
 Read this review to save your time and hard earned cash. I’ve stayed at several 5 star resorts and honestly, I don’t know who awarded this place its stars. Right from the start, you're hit with a $190 per person charge each way for a boat transfer (charged to you upon check out), and there’s no other way to get to the island. That’s outright daylight robbery. We've stayed at Daydream Island, Qualia, and Four Seasons Bora Bora and NEVER had to pay for a boat transfer. They don’t mention this cost when you book, nor when arranging the transfer via email. Upon arrival, we were greeted with a rundown, outdated, and dirty resort this place is more like 3 stars at best. While the island’s natural beauty is impressive, that’s not a reflection of the resort itself. Our first room was a claustrophobic, dark beach bungalow. Given the pouring rain, we asked to be moved, as the room was unpleasant and filthy. The one thing I can give credit for is that they did move us to a better room at no extra cost. The view and lighting improved, but the stained furniture remained (see attached photos). Service was mediocre, not at all what you'd expect from a 5 star resort. It's not the staff’s fault they simply weren't properly trained. Having stayed at numerous high end resorts, the service here was disappointing and far from the standard you'd expect. As for the food, it was mediocre. The quality was mediocre for the price you pay. The only meal that stood out was the buffet breakfast, which was the best food of the entire trip. The pools were falling apart and unsanitary, with the poolside bar resembling a shack. Honestly, you’d expect this at a 3 star resort, not at the price they’re charging. There was bird droppings everywhere in the common areas, and it often took days for anyone to clean them up. The lifts were out of order for a good portion of our stay. Our room was never cleaned properly no vacuuming, sweeping, or mopping in the entire 4 night stay. Save yourself the trouble and spend a bit more to get an actual 5 star experience at Qualia in the Whitsundays now that’s a true 5 star resort. I don’t blame the staff they were friendly and helpful but the entire experience was a disaster, and you’re paying top dollar for something that’s far from worth it.