InterContinental Hayman Island Resort

Had a great time the staff was really nice and great service especially Atama. The resort is beautiful the room is fantastic we had a really good time and we will be back soon. Dinner at all the restaurants were delicious- especially loved the pizza and the Tiramisu at Amici.

I have just spent the most amazing 7 days on beautiful Hayman Island for my 18th Birthday. I have had the opportunity to go jet skiing, take some amazing hikes on walking tracks around the island with the most breathtaking views, watch the most amazing sunset on the sunset cruise, top to toe treatment at the day spa (you must try this for the ultimate relaxation and rejuvenation!!!), daily catamaran, kayaking and paddle boarding as part of the island's free water-based activities. Hayman's facilities are world class, with a great gym, two beautiful and large pools where you can swim 24/7 and beautiful rooms with every creature comfort you could hope for. The restaurants have amazing food, and I recommend the Seafood Buffet at Pacific with every food you could imagine on offer. The breakfast buffet is also incredible. Thank you to all the staff who made my 18th Birthday so memorable- I will never forget how fortunate I was to celebrate this milestone in the beautiful paradise that is Hayman Island. Thank you to the AMAZING staff Adrian, Sam, Maria, Atama, Kesaiah, Georgina, Amy, Holly, Bridget, Dylan, Val, Gabe, Riley, Gabriella, Layla, Andy and Eroni. I cannot wait to come back to Hayman for our next holiday!

We are on the final night of another AMAZING Hayman stay to celebrate my nephew's 18th Birthday. We have had the pleasure of staying in a two-bedroom Hayman suite for the past 7 nights, with exceptional ocean views, plenty of space and beautiful coastal inspired decor. We stay at Hayman every year, it is absolute paradise, and it holds such a special place in our family's heart as one of our favourite holiday destinations. Each year, I think that our Hayman trip cannot surpass our previous visit, however yet again I have been proven wrong. We have had such a wonderful week, with the Hayman staff going above and beyond to make my nephew's 18th Birthday celebration so memorable. This trip will forever hold such special meaning for him and our family. From delicious meals to unforgettable activities and experiences, Hayman has it all. Thank you so much to Adrian and Sam for going above and beyond to make this holiday so memorable- we are truly appreciative and grateful for all your efforts and responsiveness which engendered the most amazing week away for us! Thank you to all the AMAZING staff who made every day an unforgettable experience filled with exceptional service; Atama, Maria, Kesaiah, Georgina, Amy, Holly, Bridget, Dylan, Val, Gabe, Riley, Gabriella, Layla, Andy and Eroni! We cannot wait to book our next annual trip to Hayman. Thank you all so much again!

We've just returned from 4 nights in Hayman Island. I wanted to write a review to give advice to those travelling there in future. Things I wish we'd known. First of all the pros Pros: Stunning location - beautiful island Delicious food - especially Bam Bam and Pacific. Really amazing quality Some great staff - special mention to Gabriella and the activities staff, Jake. Cons: We arrived at 1pm and although check in is 2pm we were told our room wasn't ready. We were told to go and have lunch at Bam Bam and that staff would come and get us when our room was ready. An hour passed and nobody came. I had unfortunately travelled in thick black pants as we live in a really cold climate so was very hot (my own fault). The honeymooners behind us asked if we could at least have a free cocktail for being made to wait. After numerous calls to management, this was reluctantly granted. It kind of soured the taste as they weren't stoked about giving us one. When we finally managed to check in to our room, we walked in to find a twin room. This was despite us booking a King on all documentation. They said they'd send a staff member up to change the bedding and 'zip' the two singles together. I don't know if all the king beds are like this but as a result we basically felt a big dip in the middle of our bed all week. It definitely felt like two singles pushed together. Very disappointing. I then went looking for the mini bar and noticed that 2 of the snacks had been opened and eaten. I rang housekeeping to let them know it wasn't us, (we had been in the room for minutes) and they promised to come and change them (they never did) and we were still charged for these on check out. The next day we woke early with the sun. There was no check in process so no documentation to tell us what time breakfast was (we were on a meal package). So i checked both the website and the Hayman app and it said 630am start. At 630 we went down to have a coffee and they said breakfast didn't open til 7am. Nobody had told us this. We showed them the app and the wrong time and they shrugged. The next few mornings breakfast was a shambles. A huge queue forms by 650am especially with all the toddlers and babies. There is then only one staff member available to take people to their table and mark them off and it is an extremely slow and laborious process. As for other meals, I highly recommend booking every dinner booking around a month before you arrive. They only allow a certain number of people at 630 or 7pm and despite the restaurants often only being 1/3 full they will not allow extras. Many people we travelled with didn't end up getting in for dinner at any location until 830pm. Luckily I had emailed and asked about our meal plan. And this prompted me to realise we would need to book early. Nobody would have advised this otherwise so really good idea to sort this out yourself. There is a message function on the App but nobody replies to it. I wrote messages on this and nobody every contacted me about them. On two of the 4 days we stayed, nobody cleaned our room. On the first day this happened, they rang to check this was ok and my husband reluctantly agreed as long as someone serviced it early the next morning. So when we went out the next morning I put the sign on the door at 9am saying 'please make up our room'. When we returned at 3pm this still wasn't done. I called and asked them to come and said it was annoying we had been out of our room all day and they had ample opportunity. They said they'd send someone up. Again nobody came. I found this unbelievable. We called a 4th time and asked them to make up the room while we were at dinner. To be honest all that was done was new towels placed in room (we said we were happy to keep same sheets). No cleaning other than this was done. The whole reason we had come to Hayman was to dive for 4 days. When we tried to book these in before we came, we were told the diving crew were on holidays that week. This was EXTREMELY disappointing. We would have picked a different location if we had known this. The replacement snorkeling options were ok, but very little was on offer. And some days nothing at all was on offer. We tried to book the sunset island trip to do on our last night and we were told it only ran one day that week and we'd missed it. I think information like this is imperative to pass on to guests. Overall there are many problems with the resort which is disappointing as it could be so fantastic. Hopefully these problems are ironed out.

Such a beautiful location and weather has been exceptional with friendly staff all throughout which has been great. Highly recommend the spa, had one of the best massages with Millie which I'd say is a must. Great to bring young kids to relax by the pool & ocean with awesome food options for children. Bam Bam was our favourite restaurant to dine at with Asian fusion food.