InterContinental Hayman Island Resort

Daughters Wedding...being kicked off the Island for the first 2 days of our pre Wedding set up due to a film being made...absolutely shows money talks...future bookings beware... Booked, contracted, deposited in July 2025 for my daughters Wedding in April 2026. Initially had issues trying to pay for our guests rooms in December '25, our deadline before 'Hayman' would cancel the rooms was Dec 29th...soo 3 phone calls later & now at Dec 30th, no one can tell us what's happening except that the rooms we were contracted to had all of a sudden disappeared??? We were however told by their events co-ordinator, (who almost immediately resigned after this complete disaster mind you) that there was nothing to worry about, it was just a glitch. Fast forward to a video call set up between us, Hayman events team, sales & reservations management on Jan 5th, 2026, which of course the only Hayman representative was our beautiful Events co-ordinator, the others chose not to join us even though they set it up. This call began with a very teary Events co-ordinator telling us that Sales had taken an Island wide buyout in November 2025 & that meant all our Wedding plans were completely disrupted... how on earth? What the actual &$//? Had you actually signed a contract with us? Yes, you did... Had we done as requested, paid any monies due when due, given any info you wanted? Yes, we did... Were we still within the time frame for paying for the guests rooms that you hold for any events? Yes, we were... Did you notify us of any issues? No, you absolutely DID NOT... Did we find out ourselves there were issues when trying to pay for accommodation, that was in our contract, and then chase you in an absolute panic? YES, WE DID... Did you choose loads of money over the 100 guests that were booked into your resort? YES, you did... We were all offered to shift to Hamilton Island or cancel our accommodation as the only solution? YEP, indeed. How on earth does that sound like a plan to you? For goodness sake, it's a Wedding... if we broke contract guaranteed you would be on us for any fees etc owed to you...oh gosh, that's exactly what happened funny enough. On our eventual, short stay after we were forced to change all ours & our families & guests plans, I rang one morning to say I didn't feel safe doing an Island hike due to the heavy rain overnight, only to be told we are sorry ma'am but you will still be charged as that's our policy & charge me though did. Have you completely overcharged me by $4,500 for bills that are not ours & a 'glitch' in your IT Ipad system? YEP, $850 a beer & an exclusive private dinner that's not ours...Have I called you & emailed you? YEP, of course... Have you replied at all? NOPE, of course not. On top of all that, did your laundry team forget to steam our Rehearsal Dinner outfits? Yep, so 2 hrs beforehand our new Events co-ordinator was frantically trying to find & steam herself, then deliver 10 people's outfits to their rooms... only to have this happen in the Wedding Day as well, are you flippin kidding me? At 12:00pm we were being sent photos of clothing in the laundry to decide was ours, who owned what & what rooms they were in.... not to mention you tried to charge the Groom $300 to have his steamed. What the heck is going on in your resort? Anyone looking to book accommodation and in particular an event, please beware they could do this to you, there is a chat on Reddit about it... the movie being filled that caused the buyout is 'Honeymoon with Harry', so a pretty big deal, money not an issue.

We have just returned from a 4 night stay on Hayman Island. It's been 20 odd years between stays. OMFG! Where to start. Rooms, awesome. Food, fabulous. Climate, perfect. Activities, amazing. Service, second to none. Staff. Ok, staff. Let's do it this way. Picture in your mind somewhere where you have experienced the best service ever. Picture that person giving you that service. Now, apply that to every single person you meet on Hayman Island and you'll get some idea of what you are in for. We have never come across nicer, friendlier, more courteous or professional service anywhere in our travels. Such wonderful diversity and all some obliging and kind. We would go back just for the people let alone the magnificent hotel basking in the beautiful azure Whitsundays. We cannot speak highly enough of them. They MADE our trip. Whilst Hayman is pretty special, an Island is but an Island and a resort is a resort. But, add these beautiful people from Hayman in the mix and nothing else comes close. If you are considering something special and want to experience service like no other, do your self a favour. Call. Book. Go!

The location was amazing and the staff and room was second to none. Would love to do it again.

We are still at the hotel, midway through a 7 night holiday and am bitterly disappointed. It is definately not a 5 star hotel. I will share the positives and negatives so far: LOCATION Stunning place with beautiful sea and scenery. Very enjoyable boat ride between Hamilton island and Hayman island. Check the weather as it has been very windy while we have been here with it showing over 40kms/h each day. STAFF The staff have been amazing. Great smiles, always have nice things to say and have generally been very attentive. ROOMS This is where it goes downhill. We are staying in the Beach Access room (room 105) which is in a very nice setting and great access to the beach, however: 1. Mattress and bed frame are collapsing and squeaked every time we even move. After the first night we raised our concerns to duty manager. They said they replaced the mattress however put on one that was smaller than the frame and left part of the base exposed (see photo). The frame is still not sorted and making noises and we have not had a decent night sleep in 4 nights. 2. Drains in bathroom smell. Raised it to attention of reception on day 2 and still have not been fixed 3. Got an email from hotel after first night asking about our sleep and reminding us the importance of a great night sleep (see photo). However even after raising our issues about the bed, they are not resolved and we certainly have not been getting the good sleep that hotel says we should get 4. Counter top is chipped. RESTUARANTS AND FOOD The hotel indicates it has 4 restuarants however on our first 2 nights there were only 2 restuarants open.Bam Bam and Amici. Pacific was closed. The hotel doesn’t tell you that restuarants are not always open. Also meant very limited booking times available. Saw a number of people moaning that they could not get a booking and had to eat from the bar menu. Food is average for dinners. Breakfast is good with an acceptable variety. EXCURSIONS and island activities Good selection of activities Activity staff are great and deserve a big compliment. Loved the jet skis as well as Blue Bay snorkeling Beach activities seem to be closed most of the time and have a sign up saying it is “closed due to low tide” however this sign has even been up at the highest tide and as such could not do activities like canoes and SUPS IN APP MESSAGING This is aweful. Would not turn on app notifications. Had two days with very little messaging and then in Space of 3 hours have had 48 messages. MOST OF WHICH ARE RUBBISH. They have sent messages related to dates such as Christmas , fire alarms for periods that are nothing to do with our time at resort etc. (see photos) I asked reception to address this after first 20 messages and they seem to have done nothing. Still been getting junk messages hours later and very disruptive when trying to have a peaceful meal. GENERAL STATE OF HOTEL It is looking tired and needs maintenance. There is a leak in main corridor between our room and the reception/restuarants. Doesn’t get fixed and instead just has signs to warn you and a Mat to avoid you slipping. I read about this in a review from a while back and it still is unresolved (see pictures In general the walls could do with a repaint. VALUE FOR MONEY We have stayed at much better resorts at more reasonable prices. At Hayman you do not get value for the amount that they charge per night and food is expensive for what can only be described as Average food. In my opinion, the per night prices,should be around $200 per person cheaper. SPA Will be trying the Spa in next few days. Hoping that at least this will be a good experience.

Beautiful island stunning grounds , food and service is poor for the price you are paying $1000 a night some service needs to be done somewhere along the line, l shouldn’t have to go the pool bar and order drinks when there is plenty of staff just chatting , and when there off duty friends arrive forget it. You no longer exist , for the price there is far better places to visit and stay