InterContinental Hayman Island Resort

Amazing attention, Clari and Mer were the best giving us a great service having dinner in Amici

A disappointing experience. The lift outside my room didn’t operate. Hadn’t done so for more than a month. The blind on the balcony had a hole in it. Needed replacing. The sunset cruise for 60 minutes (AUD$199) only served Bimbadgen non cuvée sparkling plonk. No white or red still wine. Friendly staff need more training. Duty manager George offered to meet me at Ban Ban restaurant to remedy shortcomings. Didn’t turn up! Some exceptional staff: Oscar (boat) and Aude (waitress from Canada) Derek Murphy ihg Platinum Elite Ambassador

Daughters Wedding...being kicked off the Island for the first 2 days of our pre Wedding set up due to a film being made...absolutely shows money talks...future bookings beware... Booked, contracted, deposited in July 2025 for my daughters Wedding in April 2026. Initially had issues trying to pay for our guests rooms in December '25, our deadline before 'Hayman' would cancel the rooms was Dec 29th...soo 3 phone calls later & now at Dec 30th, no one can tell us what's happening except that the rooms we were contracted to had all of a sudden disappeared??? We were however told by their events co-ordinator, (who almost immediately resigned after this complete disaster mind you) that there was nothing to worry about, it was just a glitch. Fast forward to a video call set up between us, Hayman events team, sales & reservations management on Jan 5th, 2026, which of course the only Hayman representative was our beautiful Events co-ordinator, the others chose not to join us even though they set it up. This call began with a very teary Events co-ordinator telling us that Sales had taken an Island wide buyout in November 2025 & that meant all our Wedding plans were completely disrupted... how on earth? What the actual &$//? Had you actually signed a contract with us? Yes, you did... Had we done as requested, paid any monies due when due, given any info you wanted? Yes, we did... Were we still within the time frame for paying for the guests rooms that you hold for any events? Yes, we were... Did you notify us of any issues? No, you absolutely DID NOT... Did we find out ourselves there were issues when trying to pay for accommodation, that was in our contract, and then chase you in an absolute panic? YES, WE DID... Did you choose loads of money over the 100 guests that were booked into your resort? YES, you did... We were all offered to shift to Hamilton Island or cancel our accommodation as the only solution? YEP, indeed. How on earth does that sound like a plan to you? For goodness sake, it's a Wedding... if we broke contract guaranteed you would be on us for any fees etc owed to you...oh gosh, that's exactly what happened funny enough. On our eventual, short stay after we were forced to change all ours & our families & guests plans, I rang one morning to say I didn't feel safe doing an Island hike due to the heavy rain overnight, only to be told we are sorry ma'am but you will still be charged as that's our policy & charge me though did. Have you completely overcharged me by $4,500 for bills that are not ours & a 'glitch' in your IT Ipad system? YEP, $850 a beer & an exclusive private dinner that's not ours...Have I called you & emailed you? YEP, of course... Have you replied at all? NOPE, of course not. On top of all that, did your laundry team forget to steam our Rehearsal Dinner outfits? Yep, so 2 hrs beforehand our new Events co-ordinator was frantically trying to find & steam herself, then deliver 10 people's outfits to their rooms... only to have this happen in the Wedding Day as well, are you flippin kidding me? At 12:00pm we were being sent photos of clothing in the laundry to decide was ours, who owned what & what rooms they were in.... not to mention you tried to charge the Groom $300 to have his steamed. What the heck is going on in your resort? Anyone looking to book accommodation and in particular an event, please beware they could do this to you, there is a chat on Reddit about it... the movie being filled that caused the buyout is 'Honeymoon with Harry', so a pretty big deal, money not an issue.

We have just returned from a 4 night stay on Hayman Island. It's been 20 odd years between stays. OMFG! Where to start. Rooms, awesome. Food, fabulous. Climate, perfect. Activities, amazing. Service, second to none. Staff. Ok, staff. Let's do it this way. Picture in your mind somewhere where you have experienced the best service ever. Picture that person giving you that service. Now, apply that to every single person you meet on Hayman Island and you'll get some idea of what you are in for. We have never come across nicer, friendlier, more courteous or professional service anywhere in our travels. Such wonderful diversity and all some obliging and kind. We would go back just for the people let alone the magnificent hotel basking in the beautiful azure Whitsundays. We cannot speak highly enough of them. They MADE our trip. Whilst Hayman is pretty special, an Island is but an Island and a resort is a resort. But, add these beautiful people from Hayman in the mix and nothing else comes close. If you are considering something special and want to experience service like no other, do your self a favour. Call. Book. Go!

The location was amazing and the staff and room was second to none. Would love to do it again.