InterContinental Hayman Island Resort

If you’re looking for a luxurious holiday- this is not it! We’ve been here a few times and always really loved it. The island is beautiful. The pool+beach+room are nice. But the food has been terrible. Service has been pretty bad. The rooms cleanliness is below average. I’ve reached out to management and haven’t heard back. For the price you pay you expect a 5 star resort but this is more like a 3 star resort. So if you book just lower your expectations.

We recently stayed 5 nights in this beautiful location but our experience was let down by poor service which may be due to staff shortages and lack of experience from some younger staff. In particular our room was not serviced till after 3.30 pm on first day although we were told it would be done earlier, after following up several times. On the second day we didn’t get service till after 4pm at which point we had already cleaned the room ourselves after multiple follow up calls to get update. It improved on last couple of days, but once again required follow up calls from us. We were here celebrating a special occasion and wanted to make use of our beautiful room, which was difficult when we spent most of the day wondering if our room would be serviced and when we could go back to room. Breakfast times were always busy (which is understandable) and most mornings it took around 20 mins to get a coffee regardless of which time we went. We also noticed that some of the resort areas also need attention and general maintenance as looking a bit tired and run down, as also mentioned by a previous reviewer. However there were also some wonderful aspects to our stay - such as the champagne on arrival in our room and an unexpected upgrade to a great room which was very thoughtful. The reception area and beach front restaurants were beautiful with breathtaking views. We have been lucky to have visited some amazing places in the past and think this resort has fantastic potential as it is one of the most beautiful locations in the world but realize it is not always easy to get experienced staff to work in such a remote location.

When the weather isn’t the warmest and you’re at a 5 star resort your fallback is great food and excellent service, unfortunately that’s not the case here! Eaten at 2 of the 3 restaurants so far and the only consistent thing is very poor service. There are staff that are excellent but several that aren’t and they’re the ones that stand out, particularly rude and dismissive ones. Waiting forever to order drinks and then to receive them, meals forgotten, staff not returning to tables to check on guests meals. This place isn’t cheap and it’s just not good enough, why would I ever want to come back. We travel a lot and this place a real disappointment, beautiful location but no longer a 5 star resort.

For amenity and ambience 5/5 For service 1/5 We had 5 nights on this beautiful island and were blessed with beautiful weather, lovely rooms, nice food, great walks, cocktails by the pool and great company. The hotel is lovely. Beautiful wellness centre, gym, pool areas and restaurants. The luxury ferry over is wonderful. We had a seafood platter at the Pacific restaurant and it was amazing. It’s 5 stars as a resort. On the negative side, I haven’t seen such bad service for years. I don’t know if the staff don’t want to be there or it’s a cultural issue but it leads to incredibly poor service . I was shocked not to see one person of leadership roaming the resort, guiding the staff to help them. There seemed to often be young backpackers working there, who need support. The breakfasts were chaos - weren’t enough plates, and incorrect orders delivered nearly every day. The staff at the pool bar have no idea of how to even bring you a menu. The main dinner restaurant, whilst delicious food, is closed half the time. The other two restaurants were open and food good. There were also very few scheduled activities running. I was hoping for morning yoga or a gym class. Nothing running. Biggest suggestion to the hotel. Get some of your leadership team out there and experience the service first hand. I think as a luxury resort it should be of a higher level.

We had such an incredible experience with Tyler T on our fishing charter at Hayman Island! His passion for fishing is so evident in everything he does it’s contagious. He was absolutely amazing with my 11-year-old son, taking the time to patiently teach him how to fish and guiding him every step of the way. The highlight was when my son pulled in his fish an unforgettable moment he will cherish forever. We’ve been on many fishing charters before, but none compare to this one. Tyler’s genuine excitement and enthusiasm made the day so special. It wasn’t just a fishing trip, it was an experience filled with learning, fun, and memories that will last a lifetime. I’ll be recommending Tyler and this Hayman Island charter to all my family and friends. If you’re looking for a charter where the crew truly love what they do and go above and beyond, this is the one.