InterContinental Hayman Island Resort

Far From 5-Star Honeymoon: Ridiculous Prices and Inconsistent Billing! We booked this trip for our honeymoon, expecting a luxury, top-tier tropical getaway, but this is not a 5-star resort by any stretch of the imagination. We are not ones to complain about anything, but our experience here was so incredibly disappointing that we felt compelled to warn others. While the natural surroundings are beautiful, the actual resort experience, hospitality was completely ruined by what should have been a special, once-in-a-lifetime celebration. Average and Overpriced Food: The food across the board was average at best. Nothing we ate tasted premium, yet we were charged fine-dining prices for mediocre meals. It is not at all worth the money they are asking. Ridiculously High Prices: The prices for everything on the island—from basic drinks to simple poolside snacks—are completely inflated. You expect an island premium, but these prices are just downright ridiculous for the quality you receive. Hidden Costs and Shady Billing: Watch your statements like a hawk when you charge to your room. There are massive hidden costs here. We encountered highly inconsistent billing when charging items to our room. Charged For Things We Didn't Have: To make matters worse, we were repeatedly charged for items and services we never even had or ordered. We were even charged for mini bar items—both inside the fridge and outside—that weren’t even there to begin with! Deceptive Post-Stay Charges: To top it all off, we were sent an email notifying us of these extra mini bar charges only after we returned home. When we tried to call the resort to sort out their mistake, we got absolutely nowhere. Trying to constantly dispute these phantom charges completely stripped away the romantic, relaxing holiday vibe we were supposed to have. One Bright Spot in a Failing Team: The single saving grace of our stay was the manager, Cassie. While we had a great experience with Cassie as she tried to rectify our issues, the rest of the team completely let her down. Her efforts couldn't make up for the widespread problems across the property. The resort desperately needs an internal review and needs more people like Cassie. Maybe then it will eventually get to where it needs to be to be considered a true 5-star destination. Until then, save your hard-earned money—especially if you are celebrating something special—and go somewhere else.

I’ve always wanted to stay at Hayman Island. My husband passed away unexpectedly two months ago so was looking to book a trip for my 20 year old daughter and myself. I rang to find out if we can request a room to have twin beds only to be told it would only be confirmed on arrival. Sorry, I’m not going to spend the money to find out we have to share a bed, you’ve lost our possible patronage.

The location is absolutely stunning, the rooms incredibly comfortable, but above all else the staff is exemplary! Of particular note, Lara went beyond all my expectations as did Gabriel. But ALL that worked at the property were kind, helpful, professional and fun! Had an AMAZING experience at the Salon and Spa. A true and amazing artist in the hair salon not only repaired my over processed hair, but gave me a great hair cut and styling.

We visited to celebrate our 10th wedding anniversary, and it was an unforgettable experience. The scenery, activities, food, accommodation, and, above all, the outstanding hospitality from the staff were all exceptional. Every moment exceeded our expectations and gave us memories that we will never forget. We’re already talking about coming back from Japan to celebrate another special anniversary someday. Thank you so much for giving us such a wonderful trip.

We love Freeda!!! I will go anywhere, where the staff is top notch! Thank you Freeda!