Azur

Azur exceeded all our expectations. The rooms were incredibly comfortable and the views were spectacular. The staff was great, each one kind and friendly. The food at breakfast and the canapés in the afternoon were the best food we ate in Queenstown.

Azur Luxury Lodge was a fantastic place to stay in Queenstown. The views were absolutely stunning, with floor-to-ceiling windows that made it feel like you were immersed in the landscape. The rooms were spacious and beautifully designed, with a cozy yet modern feel. What really stood out was the exceptional service. The staff was warm, attentive, and always a step ahead in anticipating needs. One of the best perks was being able to order from local restaurants, have the lodge take delivery, reheat the meal if needed, and serve it in the room—a great way to enjoy Queenstown’s dining scene while relaxing in the villa. Overall, a perfect mix of privacy, comfort, and five-star service. Would absolutely stay here again.

Clearly, this is a beautiful property with great views and spacious rooms. But when you add on top of that how helpful and accommodating the staff was, that put our stay at a whole other level. And the breakfasts were fantastic. This was a splurge stay for us, but one that we'd happily repeat if we had the opportunity.

I’d love to write a positive review about this establishment but tbh I was really taken back by what was on offer relative to the price . There are very favorable reviews , but looking more closely many are from honeymooners . It’s possibly their first time in ‘luxury’ so opinions might differ but all feedback is valuable . Starting on a positive , the view is spectacular . The staff are very friendly and happy to help out where they can . Sadly , the rest didn’t meet my expectations. I paid nearly $2000 per night - having stayed at many hotels in this price range , I’m familiar with what other hotels offer . However …. The rooms are very dated decor , not changed for 10 years I’d guess so the room looks quite tired . The carpet was quite stained in areas . Bits missing off the headboard of the bed , random screws in tiling - overall want what one would call well maintained . The mattress was so uncomfortable it made my back ache after a few nights . The rooms face westerly and in January the sun can be searingly hot - it’s so fiercely hot that you can’t sit on the deck without some kind of shade , a shade umbrella or some protection would’ve been very useful . Guests are offered complimentary canapés at 5 pm which is a nice touch . However , what this actually amounts to is a singular oyster and a tiny croquette - this type of penny pinching seems really at odds with a supposedly luxury brand . Another unwelcome aspect is the hefty fees for credit card payments . There’s a small sign at the reception desk of course informing guests but given that I felt a bit ripped off anyway , to find that there was a $400 credit card fee was just too much . I ended up paying by transfer to avoid paying this fee but the process to organise this took nearly half an hour . The morning I was leaving for the airport , I confirmed with two staff that I needed transport into town - they forgot . Overall I was really underwhelmed . I think if you’re charging serious money per night , a better standard should be offered.

The best hotel we've ever stayed at. Our private villa had every luxury, including heated floors, a large jacuzzi bath, double sinks, electric fireplace and killer view over the lake with the mountains in the background. The staff went above and beyond to provide a first class stay in every aspect. We feel spoiled to stay anywhere else after our time at Azur.