Illa Experience Hotel

Beautiful hotel and amazing staff. Great location for the old town. Breakfast was lovely and so much choice. Spacious rooms and nice terrace for a drink with great views of Quito. Would highly recommend staying here and would definitely go back.

Beautiful restored mansion with ~11 rooms. Decorated very nice with spacious rooms and exceptional service. This give you a feeling that you are staying at a very high end hacienda/chateau vs a chain hotel. Our rate included airport pick up, breakfast and. 30 min massage. They included a local experience at 5pm and at our they had a local person that made a dessert which we got to eat afterwards. Best of all was the service including Christian and Sean. Christian helps arrange for transportation, tour guides and recommendations that were on point. Chef is also talented and we had wonderful cooked to order breakfast each morning.

This is a small boutique hotel whose main focus is your comfort. We were welcomed with a local cocktail and in the evening a Panama hat maker came to demonstrate her craft. Yes, the rooms are comfortable, the food is exceptional but the staff is outstanding. Our group of 16 encountered a very stressful event in which our cruise was cancelled the night before our departure. The staff went out of their way to help us contact the travel agent which took hours to come to a resolution. Knowing we hadn’t eaten dinner they made appetizers and opened the bar. We had to leave at 5:00AM the next morning and they had coffee, juice, toast, etc as well as a to go sandwich. Our stay at the Illa Experience Hotel was truly an amazing experience.

This hotel is just beautiful and so welcoming. After checking in we received a lovely tour telling us about the history and what they have to offer. They offer a nightly "activity" which unfortunately we could not attend but did seem very interesting. We had Jr Suite, which was gorgeous but some of the rooms are smaller and since the building is an old estate home, some of the rooms do not have windows but all very well decorated and comfortable. Lastly, when you stay at the hotel, you MUST have dinner there. Chef Juan Carlos Donsos is the head chef and he is a genius at his profession. Came table side and walked us through our meal and making sure everything was GF for us. We were the only people eating that night so it truly felt like our own private chef and sous chef. Service and food could not been any better. Last night my husband was sick and chef made a special batch of his mother's homemade tomato soup with an over the top grilled cheese! Perfection - enjoy your stay and dinner.

The suites are amazing! The staff is super friendly! The food is outstanding! The location is perfect! Also the „experiences" such as rum tasting are really nice! Overall, the experience in the ILLA HOTEL was unbelievable superior and we are super happy!