Omni Rancho Las Palmas Resort & Spa

We are a family of 5. My children range in age between 4-11. I was so Excited to have luxurious accommodations while having so many fun water activities for the kids. The hotel is nice and well manicured. I was hugely disappointed however, when we arrived at check-in (4pm) to find out the lazy river, beach, water slides, and splash pad closed at 5pm. The restaurant at the pool closed at 4pm (check-in). Once they closed, the hot tub overflowed with people and the music ceased by the pool and no Longer had a fun beachy vibe. Outside of this, the rooms were well appointed and we Slept well. Prices were moderate to moderately-high for the limited activities after check in.

If you are staying to actually use the resort, it might be worth it. We were in town for the Indian Wells tennis tournament and, except for an expensive lunch, only slept at the property. Room was spacious and the shower pressure was excellent. Not sure who runs the shuttle buses to the tennis grounds, but they really needed to increase frequency at the beginning and end of the day.

This was my first time staying here and is a beautiful property but it wasn't worth all the service issues across different areas of the hotel (check in/out, accounting, restaurant). I wouldn't recommend staying here as there are many other great options in the area.

The hotel has beautiful grounds and a super fun atmosphere for kids at the pool. Rooms are a little tired, but nicely appointed with old school charm and clean, comfortable beds. We had great views of the golf course and waterways from our room.

Thank you Jesse, Jose and all the life guards on staff! You were all so kind, helpful and fun. We spent 6 hours at the waterslides and lazy river 3 days in a row! Rooms were clean and close to the pool. Very quiet. Easy to get reservations on site restaurant. Great drinks and food.